Dealer 2-Year Rating

Overall Rating

3.7 / 5
Customer Service
4.2  
Friendliness
4.3  
Overall Experience
3.7  
Price
3.9  
Quality of Work
4.1  

Dealer Reviews

Show:  

Overall Rating

2.0  

2   Customer Service
2   Friendliness
2   Overall Experience
2   Price
2   Quality of Work

Hidden charges

By Electric man on 2/24/2018 at 5:06 PM. Helped by Finance.

I agreed to a price with the salesman that I would pay for the car. However when I got to the sales finance guy he had added in $150 hand buff fee. There was no mention anywhere me agreeing to pay this however I just wanted out of there so I didn’t want to argue with the people who just wanted to argue with people all day. Also, the car was listed as newly detailed it was gross. There was stuff dripping down the side of the console, They didn’t have all of the keys.... in my opinion if you’re going to sell cars you may want to get them ready to sell before you actually sell them. Very frustrating on the money I spent

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Special Order

By KDH on 2/19/2018 at 3:49 PM. Helped by Kyle Galaz.

Kyle Galaz was very friendly, accommodating and answered all my questions on my first visit in September of 2017 although he knew I was not going to take a stock car from their inventory. He spent 1-2 hours with me, letting me test drive a 2017 Maserati GT convertible and then on line to special order exactly what I wanted. Kyle provided timely updates on the progress of the build of my car in Italy, the shipping and subsequent arrival in CdA on February 13th. Dave Smith is even willing to keep it on their show room floor until the weather and icy roads improve so I can drive it home even though I paid for it and it is taking up floor space. KDH, Hayden Lake, ID

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent

By Charles Goodman on 2/8/2018 at 2:10 AM. Helped by Paul and Kyle.

Personnel were all very friendly and professional. All questions answered immediately. Told Paul what I wanted and he brought the exact pickup I wanted. Great work

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Bad weather when we went,Great results so worth it.

By toolsrus63 on 1/22/2018 at 8:04 PM. Helped by James.

Owning our business, limited time. We had to go through 4 passes in bad weather. They put gas we signed on our way. Thank you

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic Customer Service

By Monica on 1/18/2018 at 12:43 PM. Helped by Nancy Harold.

Nancy was amazing! She listened to what I wanted and delivered it. I had been to several different lots and they had their own agenda. They tried to sell me a car I didn't want. I told Nancy about this experience and she went above and beyond for me. I have extremely limited time. She was honest about the timeline and clear about the expectations of the process. She text me all the details and worked out all the financing while I was working. When everything was said and done I came in and my paperwork was waiting for me. She found me a car that is perfect for me and my family. She listened to everything! If you are looking for a car, Nancy will take care of you. I highly recommend her! Thank you, Dave Smith Alfa Romeo, you choose right when you hired Nancy, she is a gem!

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Thank you Dave Smith Motors

By Dana Z on 1/8/2018 at 4:38 PM. Helped by Nancy Herold.

Transaction completed with no hassle, no delay and with good service from all involved at Dave Smith. Prices were fair and my sales person was helpful.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

great service

By Ronald Hill on 12/25/2017 at 6:10 PM. Helped by Jesse Conger.

They did the service and all of the updates at the same time, very convenient service. They have been very helpful and nice to work with.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By Newbuyer on 12/20/2017 at 1:18 PM. Helped by Al.

Had my car serviced recently at Dave Smiths Alfa. They were fast courteous and very informative. I would highly recommend that you use Dave Smiths for any automotive repairs.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
4   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Sales and Service

By Brent on 12/12/2017 at 1:59 PM. Helped by Service department.

I purchased my truck through Dave Smith CDA and it was a great "car purchase experience". Since then, all my maintenance has been through Dave Smith CDA, and the service has been exceptional. I highly recommend Dave Smith CDA......you will be in good hands! Brent Heleker

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Sales & Service

By Jo on 12/5/2017 at 6:57 PM. Helped by Nancy Herold.

I've gone to Dave Smith's now for many years when I'm looking to buy a vehicle. My Sales person is Nancy Herold & she's honest & works hard to find exactly what you are looking for! I've sent my Daughter & friends to her. I now take my car to them for services too. They have never done me wrong!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

All the way from Boise and I’d gladly go again.

By Eric Ballou on 12/5/2017 at 6:20 PM. Helped by Lee Lairmore Jeff Garrison and I forgot the finance guys name. Thad I think. He was terrific as well.

I flew into Spokane a few weeks ago. I enjoyed the purchasing experience very much. From a friendly pick up driver, to some delicious free lunch, to extremely skilled and professional people throughout the process, I couldn’t have been happier. I ended up getting a vehicle that just wasn’t for me and had a bit of buyers remorse. I called and the sales people and they couldn’t have been nicer. They lined it all up so I could trade in the used choice for a new suburban. I even made after hours calls and contact and I was responded to every time. This whole business is top notch. Special thanks to Lee Lairmore and Jeff Garrison

I would recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

Shame on me for not reading reviews first

By Not a happy customer on 6/13/2017 at 7:30 PM. Helped by Joe.

I would recommend anyone thinking about buying a car at Dave Smith Auto should read all of the one-star reviews first. We purchased a vehicle on April 1st, 18 days later our engine light came on requiring two large repairs which were not covered under our "amazing bumper to bumper warranty". We now have $750 in repairs to pay for out of our pocket. After reading the one-star reviews I have come to find out that this is a very common problem. Dave Smith is quick to get these vehicles off their lot and does not disclose the honest condition of the vehicle. Shame on me for not reading reviews first!

I would not recommend this dealer.

Overall Rating

1.8  

1   Customer Service
4   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

BAD BAD LOUSY LIARS

By Pissed off65 on 5/31/2017 at 6:17 PM. Helped by Dave.

These rat Bas*ards will say and do anyrhi ng to sell u a car. Including showing you a bogus CARFAX report. My 06 dodge had a major wreck on the right side that wasn't put on the carfax. The vehicle inspection wasn't done. ( even though they,showed me one). It needs new brakes with rotors on the front. And rear. They said they would hold a check for 3 weeks. They deposited it too early. So my account was over drawn. They said " well send you the second key on a week or so. They didn't. A new key costs 265 dollars!! Man, do you self a favor and go elsewhere!! BEWARE!!!

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Appalled

By C&Acaro on 10/17/2016 at 4:41 PM. Helped by Mark.

I went to the one in CDA and I'm so appalled and angry with this place! DON'T BUY A CAR HERE! I traded in my car and put 1,700 down on a nice 2009 car. I have two children and a husband that works full time, told the salesman I need a reliable car as mine is costing to much and falling apart and that I can't afford a car that I have to start fixing things on it in couple months after I buy it. I was told the car I was getting was in great condition and that I wouldn't need to do things to it. It has been fully serviced and checked out. I haven't even had it three months yet and the break pads are metal to metal and they didn't even squeal first, plus the rotter... I had to change the oil a month after I got out. Headlight is out and the temp gauge is failing and the intake valve is failing... they sold me a lemon car.

I would not recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

Don't buy used........

By Conned never again on 9/9/2016 at 7:31 PM. Helped by Dave sales, troy, and others same song over and over.

Check all Web reviews overall used cars and trucks they don't stand behind. You can be a nice salemen and so on but there are many whos Engines blow, suspension in bad shape on and on. They don't check vehicles, sell them with wrong or junk motors and transmission. They Are DISHONEST , Don't Stand behind , no better than buying private party. They put on a good show and cost you.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Nancy was amazing

By Michelle Amos on 5/23/2016 at 1:08 PM. Helped by Nancy Herold.

Nancy was amazing. She made me feel important and made me feel like i mattered as a person. She was very honest with me about my options and prices she showed me more than one vehicle that would fit my best interest. She is the best sales rep i have ever encountered i will refer people here always.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Will definitely come back in the future

By Byron Ells on 5/21/2016 at 11:06 AM. Helped by Jerry Hayes.

Jerry is a fantastic salesman!!! I have previously purchased a pickup from him. I am very satisfied with his service and knowledge. He is willing to help find anything we want or need. Best car buying experiences ever. Will definitely come back in the future.

I would recommend this dealer.

Overall Rating

2.2  

3   Customer Service
3   Friendliness
1   Overall Experience
2   Price
2   Quality of Work

My car broke down 36 days after I bought it

By Psanchez12 on 6/25/2015 at 3:09 PM. Helped by Tony konda.

Ok well, my husband and I went to dave smith in coeur dalene, because we saw a 99 GMC Yukon on Craigslist, we really needed a bigger vehicle because we have a 2 year old and we really wanted something that was more spacious than a Mazda protege (really tiny car). We test drove it and the car looked fantastic especially for an older car, it it was in good condition, my husband checked out everything and it looked really good! we purchased the car for $4000 and for us that's a lot of money. During the time when we were purchasing the car we really emphasized that we were gonna take a road trip in a few weeks that was gonna add about 700 miles to the car one way, the salesman told us "that we would be fine it's a good running vehicle and also if you were to buy a vehicle from a private party you could walk away and the engine could be messed up and you can't go back to that person, but when buying from a dealership we would stand by our product" ,2 weeks later the check engine light came on and my stomach dropped! We took our road trip because the check engine light was on because of something to do with the emissions. We were thinking ok no big deal. The car was great the whole trip UNTIL we went home and our car broke down 10 hours away from home. Come to find out the engine had seized up and we needed a new one. I called Dave smith to see if they could help us get it home at least, because just getting it home was gonna cost $1000. And that is just not affordable for us. The only thing they offered to help with was to pay for a portion of the labor to put in a motor that we bought! Keep in mind that we bought the car 36 days before this happened and they wouldn't do anything to help me, sure I know it's ours after we bought it but ya know we really needed some help and they wouldn't work with me other than helping to install the new engine and I still would've had to pay a portion for them to do it. I'm incredibly upset that they didn't "stand by their product" when I bought it I was really happy and willing to come back in the future but now, not again because I don't wanna buy something and have it blow up on me. I will never go back because I don't think their cars in their used car section are reliable. Lost me as a customer.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

awesome experience at dave smith motors .

By arron on 1/17/2015 at 9:42 PM. Helped by nancy herold.

Was looking for a tow rig and remembered I had worked with nancy herold before. I called and explained what i was looking for and we came up with a 2005 gmc sierra 3500 crew cab deisel. It is in excellent condition , low miles drives great. So happy. Will work perfect for my purpose. Thanks nancy and the crew. Will definitely refer freinds to Dave smith motors.no hassle is right. Thank u. Arron horn

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

It was Amazing

By Garret Hojem on 1/8/2015 at 7:26 PM. Helped by Garret Hojem.

Me and my husband bought a 2014 Jeep Wrangler from a young man, He was extremely nice polite good looking someone I would want my daughter to date.Anyways it was easy haggle free pricing was 2,000 dollars under book! I am sending everyone his way.

I would recommend this dealer.