Dealer 2-Year Rating

Overall Rating

3.4 / 5
Customer Service
3.6  
Friendliness
3.3  
Overall Experience
3.3  
Price
3.4  
Quality of Work
3.3  
Service
2.4  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By Ginar on 9/9/2019 at 2:30 AM. Helped by Justin.

I had a really great experience at South Houston Nissan, Justin was my salesperson and he did a excellent job of showing and explaining to me how great the 2019 Nissan Altima operates so I purchased the vehicle on labor day. I love Nissan as this is my 4th Altima and each and every time this car shows itself to be a great purchase. Mr. Tello the General Manager and Mr. Johnny Garcia the service manager thanks for employing such a professional staff and keep up the good work.

I would recommend this dealer.

Overall Rating

1.2  

1   Customer Service
1   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Worst Service Department

By Spaceguy85 on 9/20/2019 at 1:38 PM. Helped by David Alcantar.

We purchased our 2017 Nissan Rogue Sport SL in Feb. 2017 from McDavid Nissan (South Houston Nissan Now). Overall, we have always been treated with respect, and the service center was always helpful. Fast forward to Sept, 2019. My wife had an accident (Someone hit her from the rear). Body shop repaired the problem, and then the car was sent over to service to get some other issues taken care of. The car was there for 3 days, and NOTHING was done. My wife spoke with David Alcanar, and mentioned we would come in and get the car on Friday. He told her "you need to bring the rent car back immediately, or we will file charges against you for theft. It is OUR vehicle." That was a funny statement, as it was rented at Enterprise, not the dealership. Anyway, we needed the car for the weekend, so I picked it up, with a promise to return it on Monday, for any issue with the radio still having power after you open the car door, which it did not do until 2 weeks before we brought it in. We brought it back on Monday, and spoke with David Alcantar, the service advisor. He spoke with his manager, who authorized a rental again from Enterprise. On Wed. afternoon, David called me, and told me again, that the car was working as designed, and that they had verified that it works the same as another 2017 Nissan Rogue. I tried to explain to him that this problem has only happened for the last 2 weeks, and, that I have verified how it is supposed to work correctly on 2 other 2017 Nissan Rogue Sports here in the office, as well as my 2017 Nissan Titan. His voice suddenly got louder, almost to the point of yelling, telling me that it is the way these work, and, then, TOLD me that I needed to bring "HIS" rent car back. Again, the second rent car came from Enterprise, not the dealer. So, I am working to open a case with Consumer affairs on the issue, and intend to let the service manager know about how I was treated. You should NEVER treat customers as second class citizens, and remember, we do buy cars, and if we have a bad experience, our business can and will go elsewhere. Please do not use South Houston Nissan. It is not nearly as good as the old McDavid Nissan was. Probably the last time I will return to this dealership.

I would not recommend this dealer.

Overall Rating

1.4  

3   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Our visit

By tiffdeck30 on 9/2/2019 at 9:04 PM. Helped by Desiree and Ali.

We went on Friday because we were told by Desriee That we could definitely be helped even though we were up front about our credit score and situation. We told her we were going to wait until February when we had money she swore up-and-down that something can be done so we went and our time Got wasted. I was told that I would get a call when there was an update that did not happen then I was told we would need a CO signer I made it clear up front that we were not going to do that they said it could be done without a CO signer. One thing I do not like is empty promises and wasted time. And the kicker I still haven't received a call from them about the update on the deal. They need to admit they couldn't do it I'm not waiting anymore it doesn't take a bank that long to say yes or no we just know not to come here when we're ready. Buy the way I'm gonna get that 2020 Nissan versa sv, In February . I really really want that car. I'm gonna drop alot of money to get that car not I wont do it here.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Recommend

By JudyP on 8/23/2019 at 7:11 PM. Helped by Armando Tello, Johnny Garcia, Brittany.

My husband and I appreciated the very quick turnaround for my scheduled appointment for oil change and tire rotation, good service, pleasant waiting area, and good customer service.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Bad service departmrnt

By Love MIT 123 on 8/21/2019 at 5:58 PM. Helped by David Alcantar Brad Zalenski.

Taken car in car was making noise David alcantar never call to give update on car very rude un concern no customer service skills technicians don't know what the xxxx they t doing lazy spoke to brad zalenski full of lies all they r concern with is draining the warranty company David lied about warranty company not wanting to put a more expensive part they put the regular manufactor parts on I wouldn't trust them they r nothing but liers do ng take ur car to South Houston Nissian for service

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Highly Recommend!

By RoGo82 on 8/7/2019 at 2:46 AM. Helped by Gerardo Garcia, Rene.

I really liked the way the treated me they handled us (my husband and I) professionally, knowledgeable. No pressure, and listened to my needs and wants. I have purchase many cars in the past and this one was a different car buying experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Got in Got out.

By CorbinB on 7/10/2019 at 7:39 PM. Helped by Courtney Presley.

Super fast service. Was able to sell my 2017 vehicle and pick up a 2019 vehicle without being upside down. Got a great deal and a big discount.

I would recommend this dealer.