Dealer 2-Year Rating

Overall Rating

3.2 / 5
Customer Service
3.6  
Friendliness
4  
Overall Experience
3  
Price
3.8  
Quality of Work
3.7  
Service
3.3  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Experience

By John69 on 9/15/2018 at 7:24 PM. Helped by Tiffany Wright.

Sales associate Irvin was outstanding. He was very knowledgeable about the vehicle that we purchased. He stayed late and answered all of our questions without making us feel pressured. I would highly recommend this gentleman if you’re in the market for a good used vehicle. Finance Manager Tiffany was also helpful and very pleasant to deal with. She was straight forward, honest and made the finance process smooth and quick.

I would recommend this dealer.

Overall Rating

3.8  

3   Customer Service
5   Friendliness
3   Overall Experience
5   Price
3   Quality of Work

Did not top off my fluids

By twilli2 on 9/3/2018 at 8:52 PM. Helped by Josh Rios.

I came in to get an oil change and when i left two days later i see my window wash fluid is low .. they didn’t top off my fluids

I would not recommend this dealer.

Overall Rating

3.8  

4   Customer Service
4   Friendliness
3   Overall Experience
4   Price
4   Quality of Work

Good experience

By Juani23 on 9/1/2018 at 1:11 PM.

Great employees and very friendly great work !!!i do recommend this place for your car services they do good on there jobs...Great job guys.

I would recommend this dealer.

Overall Rating

3.0  

5   Customer Service
1   Overall Experience

Ac check up

By Plpmexe on 9/1/2018 at 1:09 PM. Helped by Dont know who worked on my car theres was no paper work giving to me..

The dash was removed and the shifter jear . tjey put everything back they left the shifter loose it make loud noise when shifting to any of the jears. Very disappointed .

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

AMAZING EXPERIENCE!!!

By b_pulido77 on 8/29/2018 at 5:19 PM.

Matt went out of his way to hear me out, and fixed all the issues I was having. He also gave me some great suggestion to keep my in great condition. I highly recommend him!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Horrible

By Capnsaveahos on 8/28/2018 at 4:21 PM. Helped by Claud.

If I could give negative stars I would. I was told to come in because I was approved for 0 down. I was looking for a truck and decided we would try them. We sat there for 2 hours only being spoke to twice. Then we saw our saleswoman out helping other people. So we left. The next day they called us and said we were approved but needed 500 down. I said no. Then a couple hours later got a text asking when i was coming in? I replied I was not putting money down since I was already told I was approved before. Then the finance mgr called and said he got it down to 0 down but at 700 a month for the truck. I asked what truck? I haven't picked out a truck. He said the bank picked it out for you.. Lmao... My fiance and i talked it over for a couple hours and called back and asked if the truck was still available? We wanted to come see what it looked like and would see if we could get the payments lower. When we got there (an hour later) they said the truck was sold. Lmao. Unreal. Told them they were the worst sales team i had ever dealt with. And they said they would call me Monday cause the banks were closed. We left and went to another dealership at 8 pm. At 10 pm we were leaving in the truck i wanted, no money down at cheaper payments. The used auto sales at david mcdavid is a joke. Save your time and money and go somewhere else.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience
1   Price
1   Quality of Work

I will never buy another Nissan

By Fedup on 8/8/2018 at 12:25 AM.

Or buy from any David mcdavid dealerships. This place is a joke took my 2015 versa in because it leaks into the passenger side floor they took it apart told me drains are clogged I told them not to fix it so they left it apart in the rain (floor is wet again / not wet when I dropped it off) and they still have parts of my car. What a joke 3.3 stars no 0.0 more like it.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

Transmission was replaced at 56k miles

By Pwilliams0103 on 8/2/2018 at 12:32 PM.

It was a super great experience. Will kept me updated through the whole experience. The only thing was that they ran my car almost out of gas test driving it and made me pay for the gas they put in. I had to find a gas station as soon as I left. Would have given them 5 stars if they had not charged me for the gas. My car had just under a half tank when I dropped it off.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding Care

By Inez_Max2017 on 7/31/2018 at 11:09 PM.

David McDavid Nissan service team managed my repair needs with superiority. What appeared to be a simple fix turned into a 3-week trial. Yet, I was updated frequently, timely, courteously and accommodated with a loaner car until all matters were resolved. David McDavid Nissan, Gulf Freeway took care of me with utmost care.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Maintenance

By amacias24 on 7/31/2018 at 11:07 PM.

The shop was busy, but they managed to help me and get my oil changed within reasonable time. The employees were also very friendly and helpful.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome Service

By Elmes18 on 7/31/2018 at 10:29 PM.

The service I had today went very well and my service advisor was extremely thorough and helpful, and I left very happy with the service provided.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The Best Ever

By Jdav156 on 7/30/2018 at 9:52 PM. Helped by Stephen Reed.

They made my car buying experience great. William(used cars) the salesman and Stephen the finance manager went above and beyond.Thanks alot! Great work

I would recommend this dealer.

Overall Rating

4.2  

4   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

good BUT

By craiggrice on 7/30/2018 at 7:47 PM.

was a good visit until I had to return for something that was cause due to me coming in to get one item repaired. thought since I couldn't get my window repaired I would at least be able to get my window put up. Now I have to go 3 to 5 day with a window half way down. I don't like it but to listen to my wife about how I let a major car lot service department let me leave there with a car that we could not even secure.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Great experience!

By Angel13 on 7/17/2018 at 2:41 PM.

Buying a car is not always the easiest experience! But some people do make a difference! I was really pleased with the sales representative that helped me and my mom make this experience stress free and fun to work with. Irvin really took the time and went over and beyond to help us out.. thank you!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great

By Faby18nl on 7/17/2018 at 2:39 AM.

Great customer service and get person to tell us the car. Will recommend him to my friends and family. Thanks Irvin for the car. H

I would recommend this dealer.

Overall Rating

1.0  

1   Overall Experience
1   Price

Dishonest about Sales Price

By 1roger1 on 7/11/2018 at 4:37 PM.

I dealt entirely over the phone with the sales manager only. The price and trade were negotiated separately and we're agreed to verbally and via email. When I went in to sign paperwork, the trade price was correct, the new car price was correct, but a line item showed about $850 worth of dealer add on like floor mats and wheel locks which were never previously mentioned. The sales manager would neither remove them or include them in the negotiated price. I walked. This is an old school trick to increase profits. The was my first experience with $199 lug nuts. Undercoating was popular back in the day. AVOID this dealership. I went to Keating the next morning and drove home the identical car with the LG nuts, mats, other add on and an addition GPS system for $1850 less than McDavid.

I would not recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

Sale/negotiation was fine, Closing/Finance was a Nightmare

By dishdist on 6/1/2018 at 6:49 PM. Helped by Francisco.

I initially gave the dealership a 5 star rating for the initial purchase, however the finance part of it was totally unacceptable. I purchased the vehicle on May 25th and financed thru my local credit union. I left the dealer with a copy of the instructions from the bank on what all they needed and how it needed to be filled out in order for them to be paid. The dealer did not return the corrected paperwork until May 31st. Starting on the 31st I started receiving texts from the salesman, calls from the salesman and a call from the sales mgr harassing me because they had not yet received their payment. They took 6 days to turn in the right paperwork but expected me & my bank to have the loan closed immediately. Because of this experience I cannot recommend that anyone use this dealership. Extremely unprofessional.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience

An "appointment" isn't an appointment

By Thenamir on 4/25/2018 at 6:56 PM. Helped by Homer Rigas.

I called a week ago in advance to get an appointment to have a failing tire-pressure sensor diagnosed and fixed today. When I arrived on-time for my 9am appointment, I found that the "appointment" was really just a time to drop off my car, with the promise that they would "get to it as soon as possible, maybe late today or early tomorrow." I am INCENSED. If I make an appointment for a certain day and time, I expect that, within reason, the person I meet is setting aside a block of time specifically to do business with me. Imagine if you arrived for an appointment with a doctor or realtor or restaurant only to be told that it might be a day or two before you could be assisted! This is NO WAY TO RUN A BUSINESS.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

RUN AWAY! SOLD ME A FLOODED CAR AFTER HURRICANE HARVEY

By rwebb on 9/9/2017 at 4:19 PM. Helped by MARIO.

My girlfriend's car flooded after Hurricane Harvey so we went in to buy a new Murano. They assured us none of their cars had been damaged. I inspected the car at night and it looked good. We loved the car but the next day I checked underneath the car....I found rust ALL over the car and it was obvious the car had sat in water. We came back immediately and were laughed at by MARIO. They LIED to us and took advantage of a flood victim whose car was flooded due to us trying to help others. AVOID THESE CON ARTISTS AT ALL COSTS......They finally returned the car and offered us nothing to remedy the situation.

I would not recommend this dealer.

Overall Rating

1.6  

1   Customer Service
1   Friendliness
1   Overall Experience
4   Price
1   Quality of Work

They only care about the sale of the car

By Jmaciasiii on 7/3/2017 at 11:55 PM. Helped by Ade.

We bought a 2017 Altima SL on June 17th of this year. Had to sign 3 contracts before they got the info right. Then we get called back to sign another one because they messed up the numbers on their end. They listed all the rebates under the the dealer section instead of splitting it between manufacturer and dealer. So for us to go back and sign again due to their error we asked for something for the car as compensation for our time. They refused so we refused to sign. Here we are 2 weeks and 2 days later and I noticed 3 perfect circular scratches on the passenger rear wheel which in no way we could have done. So we take it back to the dealer and they refuse to replace it saying it's our problem now and they'll do nothing because we refused to sign the new contract and they lost money on our deal. This was told to us by one of the sales managers, Waleed Alhamra. That's not something you tell a customer much less a repeat customer. This is our second car from them in 4 years, needless to say we are not happy at all and wish we could just give the car back and take our old one back and forget the whole thing. We will be contacting Nissan and whoever else we can to get this taken care of. Customer satisfaction should be priority in my opinion. Happy customers who are satisfied will return if they feel like were treated fairly.

I would not recommend this dealer.