Dealer 2-Year Rating

Overall Rating

4.3 / 5
Customer Service
4.3  
Friendliness
4.3  
Overall Experience
4.3  
Price
4.3  
Quality of Work
4.3  
Service
5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

AMAZING

By Alicia on 10/11/2017 at 2:51 PM. Helped by ALL involved.

I just recently took my truck in for service the guys there did a great job. My experience from the beginning when I scheduled my appointment to end when I picked up my truck was really good. The guys did the service and also washed the vehicle for me. Every time I take my vehicle to serviced I am a happy customer. I will definitely recommend this department to everyone. They listen and understand your needs. I am very appreciative for their help and support. Thanks a bunch.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New truck for Son

By Boykin12 on 8/25/2017 at 4:26 PM. Helped by Bains.

Looked all over Houston area for a deal on a 2015 or 2016 Chevy Crew Cab LT truck for my son. After looking at 20 trucks, it turned out we could get a better deal on a 2017 from Davis Chevrolet. Mr. Bains, our sales rep, was great to work with and my Son is thrilled with his new truck.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I enjoyed my experience here

By Dan008 on 8/16/2017 at 4:35 AM. Helped by Justin.

Service agent and desk receptionist were kind and friendly. Drop off and pick up was quick, and easy. They gave a courtesy reminder for when the car was ready. I enjoyed my experience here.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

SAME OLD LIES!

By Larinda on 8/16/2017 at 9:18 PM. Helped by Jamail, Tim, Tommy.

Tried to do the online buying process. They just kept trying to get me to come in. One lie after another. I did everything needed online. Finance, shop, trade in appraisal and they made me do it all over again. Don't waste your time. Oh and Jamail hung up on me but no one apologized for his attitude.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very satisfied.

By Raj Kulkarni on 1/17/2017 at 6:32 PM. Helped by Vic Tuli.

Vic Tuli was very courteous throughout the purchasing process. He was well informed on all features of the product line and optional features offered by GM.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent customer service

By Daisy R on 1/12/2017 at 5:02 PM. Helped by Justin.

Excellent customer service, I spoke with Justin at the dealership. Justin was able to get my car serviced the same day I called. I have been to this dealership twice now, and both experiences have been great.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Overall Experience
4   Price
5   Quality of Work

Excellent Car Buying Experience

By David T Herr on 1/11/2017 at 9:09 PM. Helped by Mike White.

Car buying can become a very daunting task - - but at Davis Chevrolet -- from the sales rep (Mike White) to the floor manager when I walked in, the experience was pleasant and above all professional.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

AWESOME!

By ron on 1/10/2017 at 12:02 AM. Helped by Christian Diaz.

Awesome! Honored appointment time and service was quick! I really appreciated the fast and friendly service, from my being greeted promptly at the service bay to paying the cashier to being directed to my car!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New Car

By sbrown10 on 1/6/2017 at 3:27 PM. Helped by Marvin Whitfield.

Mr.Marvin in sales is excellent. The whole atmosphere at the dealership is wonderful. I was so happy that I didn't need to put a down payment down. My overall experience was great. Everyone at the dealership was very friendly and welcoming.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience with new Tahoe purchase

By Liz123 on 1/6/2017 at 1:33 PM. Helped by Mike, Dave, Steve.

I recently purchased my second Tahoe from Davis! And for a second time, I was very pleased with my purchase and the professionalism of the staff. The dealership itself is well maintained and all lobby personnel are personable. I also want to especially thank Dave Donato, Mike White, and Steve Engbrock for being so helpful and prompt. Way to go!! Thank you!!!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My State Inspection was really just a nice coffee break.

By Judith Gatchell on 1/6/2017 at 2:26 AM. Helped by Noe.

My most recent visit was for my State Vehicle Inspection and a couple of new wiper blades. The service was fast and I enjoyed a latte while waiting.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Customers are not a priority only worried about $

By Rgcla20 on 12/25/2015 at 12:47 PM. Helped by Mark, Dave.

After coming from another state to buy a 2015 Tahoe . The dealership employee who changed the grille on the Tahoe scratched and had gashes on my front bumber, driver's side handle and piece below the bumper. I was told by the salesperson to get estimates from my local body shop and dealers to have the damaged fixed. After getting two estimates the damages totaled over $700 dollars. The sales managers of new car sales decided to try to force me to put over 600 miles on my new Tahoe and drive 6 plus hours to get it done at their dealership, I was told them having to pay someone else to do it "cut into their profit" I explained numerous times that because of a medical condition it was impossible to drive back to Houston. Due to the fact that I lived out of state to pay for the damages that one of their employees did on my new vehicle. I thought because I had spent so much money and hoped that they put the needs of their customer first before greed over profit they would agree to having the damages repaired at my local dealer\body shop but the refused. Then after days of going back and forth they agreed to ONLY pay $300 instead of the $700 and didn't care that I would of had to pay the remainder of the cost out of my own pocket ! They damage my new Tahoe and want me to pay ...how's that for being concerned with customer satisfaction!

I would not recommend this dealer.

Overall Rating

4.7  

5   Friendliness
4   Overall Experience
5   Price

Professional in procedure, not as efficient in time mgmt.

By Mailman60 on 12/1/2015 at 3:29 AM. Helped by Melvin Jones.

My Sales Rep was Mr. Melvin Jones who was very cordial and very friendly, he was easy to communicate with. Very knowledgeable in his field. On the other hand he was kind of slow in my opinion in handling my purchase, because I had work going on at my house and family coming in for the holidays. But it worked out for the good, because his slowness help me think about more questions I had to ask, which made my purchase go so smoothly. So if you are looking for someone who will take their time with you , Melvin's your man. P.S. He loves football.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

avoid this dealership go anywhere else

By matb on 10/31/2015 at 9:00 PM. Helped by steve.

Went in for a 2015 Chevy Volt. Steve was very nice at first over the phone and the test drive until we got to his desk. I had done all my research and knew what all the costs would be based on hundreds of current volt owners and numbers provided directly by Chevy. Steve started bringing in additional fees, charges and prices that were outrageous after we got to his desk. After going back and forth discussing the origin of all these extra costs and numbers that didn't match with advertised prices or chevy's website he brought in his manager to "clarify things". His manager QUICKLY killed off any remaining possibility of closing a deal. He was extremely rude and condescending towards myself and my girlfriend. I absolutely will not purchase a vehicle from this dealership and because of this horrid experience it has left a bad taste in my mouth with Chevy. I will strongly advise any friends or family to stay far away as well. I hope everyone reading this heeds my warning and that of others, stay far far away from Davis Chevrolet. Go absolutely anywhere else!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent professional service

By Sweet Lew on 7/20/2015 at 10:00 PM. Helped by Kara Poole.

Today,July 20,2015.I took my GMC in for service,and even though it was for a free service of oil/filter,and tire rotation.I was treated with the upmost respect and professionalism,by my service advisor,Kara Poole.I have not been a part of the Davis family of fine service,but in the future will continue to bring my H2 hummer in also.Thanks so much Kara,for a job well done in the service department(plus very cute(smile).....lew Watson(invoice 596317)

I would recommend this dealer.

Overall Rating

1.2  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Vehicle Service

By jonesamj on 7/28/2014 at 1:32 PM. Helped by N/A.

I spoke to someone over the phone and they suggested that I make an appointment since my door locks had not been working properly. I ended up scheduling an appointment for Wednesday, so I dropped my vehicle off early that morning. As the day went by I at least thought that I would have received a phone call letting me know what was going on with my vehicle. Later that evening I went up there just to get my child's car seat and it took about 15-20 minutes for me to get someone to help me with that. I understand it was busy at that time, but you should at least acknowledge your customers instead of constantly just walking by saying nothing. Another 2 days went by and I never received a phone call letting me know that status of my vehicle, oh and I'm still without a vehicle and it has been almost a week now. This type of service is ridiculous and a real inconvenience.

I would not recommend this dealer.

Overall Rating

2.8  

2   Customer Service
3   Friendliness
2   Overall Experience
4   Price
3   Quality of Work

Two Different Types of Customer Service

By lcstclair on 7/9/2014 at 8:52 PM. Helped by Tom Pearsons.

I will start by saying that Davis Chevy's Customer Service on the front end of the relationship of purchasing a car meets and exceeds the type of customer service you would expect. On the back end when you take your car in to the service department you do a complete 180. So in regards to the question of would I recommend this dealer, I would say yes for Sales; no for Service. Thankfully I've only had to use service three times since I bought this vehicle. Twice for oil changes, and once for a state inspection. They get you to come back to the service department after you buy the vehicle by giving you special customer pricing, plus I'm a loyal GM Customer, so I'm going to support GM. . For my two oil changes I went in on Saturday's and I knew I was going to have to wait, but I was prepared for it, didn't have anything else to do. I will say the waits that I have had at this dealership are not my typically experience at other dealerships with my last vehicle. For my state inspection I made an appointment on a Monday for that Friday, because I wasn't able to get in on the weekend, so I planned ahead and scheduled an appointment. I thought with the appointment I would be the next person in a bay but come to find out that's not the case. Thinking I would be able to get in and out of there at lunch was stupid on my part. It took them two hours to have the inspection completed . Don't get me wrong I could have gotten it done at any corner shop, but I'm a loyal GM customer I support GM. My thinking on this also was they have been the only ones to touch the vehicle, that's the way I want to keep it. If something's wrong it's still under warranty, they are going to fix it. So I'm not one to sit quietly back so I speak up when the wait has gotten ridiculous, (should of spoke up sooner) and the response is oh it's ready, we will get you going right away. (Get the pissed off customer out of here fast, so other customers don't see or hear her). So the next steps to me speaking up are as follows: 1. Submitting an e-mail via their website, their response let us sell you a new vehicle, they don't even take time to read the e-mail they receive they just try to sell you another one. 2. Left a voice mail for Matt Davis (who was on vacation at the time), never received a call back. I waited three days from the date he was supposed to return according to his voice mail, before I proceed with #4. (So disappointed in you Matt, when we saw you on the sales floor while we were buying the car, you looked so much more involved with your customer's happiness). 3. In the meantime I received a survey via e-mail from the dealership asking how they did, answered honestly, the automatic response was someone will be contacting you, but in the mean time please feel free to tell GM how we did when you receive the corporate survey. (I think they were trying to make sure the corporate survey's only went to people who had a positive response). Never heard back from them. 4. Had a nice little chat with GM Dealer Relations (Corporate) letting them know my experience, they forwarded my info to Tom Pearson's, and I did get a call back within an hour. But it was more of a call to say hey I called you, I listened to what you had to say, I did what was expected of me. Sorry Tom that's not how the conversation should have gone down. Don't blame it on recalls or this or that. I've had my vehicle serviced before recalls and received similar levels of customer service. (You knew four days in advance you were going to have a customer in for this type of appointment, you should have been staffed appropriately.) At this point in time I've left it with #4 in dealing with Davis. I'm waiting for GM Dealer Relations to call me back to follow up on this situation and I'll tell them how I feel with the way Tom handled it. Trust me Davis, I'm not going to let this rest until I feel this situation has been addressed appropriately, to not even care about my experience is bad business on your end.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

I recently purchased my 2013 suburban from Davis...

By justinandcarter on 10/16/2013 at 3:19 PM. Helped by Juan Orantes.

I recently purchased my 2013 suburban from Davis Cheverolet. I wanted to let everyone know what a positive experience I had with my salesmen Juan O.. He made my purchase transaction very smooth and stressless. He kept great communication with me via email through the whole process. He helped me look for discounts and incentives which I might qualified for so I could to get to the price I wanted to spend. He put 100% effort in getting me in and out of the dealership with my new vehicle purchase, but yet he took time to go over the important facts about the vehicle. I will definetly refer Juan to everyone who is looking to purchase a cheverolet vehicle. Thanks again Juan and Davis for the postive new vehicle buying experience. Anne

I would recommend this dealer.

Overall Rating

2.0  

3   Friendliness
2   Overall Experience
1   Price
2   Quality of Work

My Chevy truck does not start sometimes so I took it to...

By nightflyer58 on 7/27/2013 at 1:19 AM. Helped by Mark.

My Chevy truck does not start sometimes so I took it to Davis Chevrolet to have it repaired. After checking my truck in Mark explained to me they charge $118.00 to look at the truck and then they charge $10.00 for shop supplies that will be needed to look at my truck. Afraid of getting stranded I left my truck with them. A few hours later Mark called and told me that they were stumped and couldn't do anything about the starting problem. I asked him to replace with windshield washer container and I would come get my truck. Total bill, $328.00! And my truck is stuck in the drive way with a very clean windshield.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

When its time to purchase a new vehicle we don't...

By mirellag26 on 6/22/2013 at 5:43 AM. Helped by Francisco Quiroz.

When its time to purchase a new vehicle we don't hessitate to go in to Davis chevrolet. They offer great customer service, gave me a great deal. Our sales person was francisco quiroz

I would recommend this dealer.