Dealer 2-Year Rating

Overall Rating

3.9 / 5
Customer Service
4.4  
Friendliness
4.4  
Overall Experience
3.9  
Price
4  
Quality of Work
4.3  
Service
3.5  

Dealer Reviews

Show:  

Overall Rating

2.0  

4   Friendliness
1   Overall Experience
1   Price

More Tricks Than A Trained Seal!

By Jewopaho on 8/3/2019 at 7:06 PM. Helped by I'd Rather Not.

We don't keep cars very long ... they're not worth any more than they are right now, and frequent turnover allows us to drive the newest and best, without the restrictions of leasing. Once the '20 GMC Terrains came out, we began the hunt for a leftover '19 Denali. With a $10k incentive off sticker, and sales being slow, now seemed the time to strike. We located a vehicle at DeMontrond, verified its availability, and drove a bit, only to be informed that it had been sold the previous evening ... not a big deal, happens all the time. About two hours later, we received a call from our original contact, advising us that the car was indeed available ("inventory error,") ... he even sent photos to verify it. Another hour on the road, and we were back where we started. During the test drive, I inquired whether the vehicle runs on regular gas, and was advised that the 2.0 engine requires premium ... that's a deal-breaker for us, so we returned to the dealership. I was curious about this new revelation, and checked the inside of the fuel tank lid, only to discover that premium is "recommended," not required ... there's a huge difference. I pulled up some information to show the salesman (don't want to mention his name ... he was really a low-key guy, pleasant to speak with) that only the statement, "Premium Unleaded Fuel Only" requires that you spend the extra $.60/gal. He responded, "I just learned something I didn't know." That kind of piqued my suspicion as to how this dealership is run, but we proceeded with the negotiation song-and-dance. It was downhill from there. The price of the vehicle was, as promised, about $10k off sticker, which was certainly doable. Of course, management low-balled my trade, but that's to be expected ... easy to overcome, since I had several documents showing about a $5k difference. To their credit, they didn't try to pull that "sales tax savings" gimmick, apparently figuring (correctly) that we wouldn't fall for it. With each exchange of numbers, my faith in the dealership waned, primarily due to the slew of add-on charges. $350 for "Consumer Services," which translates to "Dealer Prep," something I hadn't seen in years. So they want me to pay for them to clean their car ... huh? $502 for "Taxes and Fees," which the salesman said was an error ... should be $52. For the record "corrected" amount shown was $205. Then there's this $75 "Dealer Inventory Tax," added if their sales target is not reached ... so we should pay because they didn't do enough business. Yeah, right. DeMontrond doesn't pay my taxes; I'm certainly not paying theirs. Add a $500 discrepancy for my trade, and we're all-of-a-sudden about $1600 apart ... and not because of the vehicles' prices, but simply an effort by the dealer to squeeze as much from the consumer as possible via hidden costs. Needless to say, I still have my car and they have theirs.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great all around service

By Serami03 on 7/26/2019 at 5:08 PM. Helped by Raul Garcia.

I walked in after going from dealership to dealership trying to find a good deal and truck. When I stepped into Demontrond GMC I met Raul Garcia and I told him what I wanted. He didn't waste any of my time and didn't try selling me something I didn't ask for. I got the truck I wanted and he gave me a great deal. He was very respectful towards my family and I. I will be returning to speak to Raul Garcia again for another vehicle.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Buying new Buick

By jag24 on 7/11/2019 at 5:57 PM. Helped by Tony, Financial specialist, manager dont remember names.

At the beggining we waited a long time because there was no spanish speaking representative but after Tony started helping us it was much better. He was very helpful showed us different cars and dis his best. The financial staff was also decent

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Horibble customer service.

By Meechy on 6/3/2019 at 3:57 PM. Helped by Shelby. Didn't know the technician's name.

When in to get a key programmed. Key was covered under my warranty. Technician was not fully aware of what he was doing and as a result of that he caused my suv to be totally disabled. Instead of them taking ownership of what they did and take care of it. I had to pay 300 bucks for another key because the technician didn't know what he was doing. Me personally I'd never come here again. I've never felt so cheated as a customer in my life

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Dealership

By Raymond on 5/18/2019 at 11:20 AM. Helped by Vic and Jeff, they did a great job..

Bought another truck from DeMontrond. I went in for an oil change and drove off in a new truck. Didn’t plan to do that but walking around the showroom and Vic started telling me about the new 2019 Sierra. Vic and Jeff Made me an excellent offer on my truck as well as a great deal on the new one. I like doing business with DeMontrond. Excellent and knowledge sales staff. No pressure, it’s an easy buying experience.

I would recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

Phones never answered?

By Tired of no answer on 4/15/2019 at 1:02 PM. Helped by None, they would not answer..

The website indicates that the service department opens at 7 am on weekdays. I've called 4 times since 7 am (it is almost 8 now). The phone picks up the initial call saying the call will be recorded for quality assurance. It then starts ringing again. After another 5 to 10 rings, it hangs up. If you're not going to answer the phone, why say that you are open? If you're so swamped that you can't answer the phone, hire more people.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Sales Man

By Rose1014 on 4/4/2018 at 2:44 PM. Helped by Edgar Solis.

I purchased my 2018 Sportage from Edgar Solis, he was very informative. . I dread purchasing new vehicles but my experience was great. I was not pressured and look forward to a long relationship with this dealership.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

FUCK THEM!!!!

By Queenof23 on 3/24/2018 at 8:42 PM. Helped by Sales rep.

It was the worst experience ever having to deal with a car dealer or a dealership even the manager was disgruntled underwear and refused to thank that one of his workers was in the wrong threatened to call the cops on us due to the fact that we were headed up to the dealership to still see one of the cars that they had for sale if anybody even tries to use this dealership I highly recommend do not

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great buying experience

By Micki13 on 1/2/2018 at 3:57 AM. Helped by David Reike, Frank Adames.

Both my salesman, David, and my finance person, Frank, were very helpful. They both went out of their way to make sure I got what I wanted. They also gave me their cards and let me know if I had any questions to call.

I would recommend this dealer.

Overall Rating

2.0  

2   Overall Experience

Work incomplete

By Charliet on 12/22/2017 at 2:50 AM. Helped by Do not know mechanic name.

Message "service suspension" message had been coming on and off for several years finally got it to dealer while on and they hooked car to machine and got a readout indicating to items to check. Took car back for repair and requested service on A/C-Heater coil due to bad odor (so bad you would have let windows down for a period of time. They had car for a week (after three days gave me a courtesy car). Picked up car and they told me GM had issued a service bulletin stating this issue could not be repaired this was several months old have no idea why it took so long to find bulletin. Told me AC-Heating coil did not need cleaning just need to turn off AC and let fan run? Still have oror and getting worse. The day we picked up car it was raining heavy and we mad a run for the car not until we got home did my wife notice grease on the drivers seat and a scratch about one inch long. This is my wife's car and it has only a little over nine thousand miles and she takes good care of it.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I feel at home with DeMontrond Service Dept.

By Ann P Watson on 12/21/2017 at 3:56 AM. Helped by Billy - A+++++++.

Treated me like family. Checked out every thing on my car and took care of the recalls. They checked with me about everything and let me know what they were doing

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

First time

By whitehap14 on 12/9/2017 at 6:00 AM. Helped by DAVID.

This was my first time in this dealership and from the time I walked in the door I was treated like family. I love my salesman (David) he was great and did not pressure me to buy the car that I brought.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

DeMontrond GMC Gets It Done!

By Allen on 11/4/2017 at 3:40 AM. Helped by Sam Amer, Fred Price, Frank Adames.

The experience was an absolutely amazing. When we walked in, Sam greeted us with a smile and a handshake. Instead of being completely bombarded like at other dealerships, Sam was completely professional and respectful. My husband came in thinking about settling for one truck but with Sam and Fred's help, we got the truck of our dreams. Fred worked diligently to get us the GMC Sierra that we loved. Sam made the experience seamless. We appreciate both Sam and Fred. The experience with Frank was super fast and easy too!! Thank you for everything!! I think we found the perfect dealership! We loved getting to meet and work with everyone there!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Warranty repair on seat

By RancherWayne on 11/3/2017 at 11:39 AM. Helped by Shawn Jaks.

Stitching came apart on 2015 Canyon with 26,000 miles and dealer repaired it to just like new They put me in a loaner until truck was done Shawn Jaks took very good care of me Appreciated

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service, through, answers all questions

By Rick2232 on 11/2/2017 at 12:36 PM.

Makes sure you are happy when you leave. Have dealt with Demontrond on one used and one new car. Always pleasant and willing to extras to make sure you are happy and satisfied with service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

It was quick and painless,unlike places in the past.

By spacedude on 10/29/2017 at 7:55 PM.

I have always had excellent service at this dealership. They are knowledgeable and explain everything before doing any work. They let me know what I will need when.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Collision center

By ND.duramax on 10/25/2017 at 2:27 AM. Helped by Ernesto Ramirez.

I feel confident that every component of my truck was thoroughly checked and tested after my accident. Ernesto kept me informed throughout the process. Unfortunately the insurance company ended up totalling my truck.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic experience

By wing66 on 8/25/2017 at 9:40 PM. Helped by Gary West.

Found the unit I wanted to purchase on the internet. Made a cold call to the fleet dept. as per my company rules. Mr. Gary West delivered everything he said he would when I arrived in person. Great Experience

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

Mileage Based Service

By GMC on 8/18/2017 at 11:30 AM. Helped by Mike Tabers.

Service based on mileage was great. Other recommended service work was appropriate and will be followed up next month. Disappointed that a more proactive investigation into a rear end noise did not take place.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great from start to finish driving my Encore home

By nunn, nb33 on 8/17/2017 at 7:42 PM. Helped by Raul Garcia and others.

Great from the moment I walked up to the dealership. I was greeted by a Raul Garcia and escorted in. He listened to my needs and immediately suggested the Buick Encore. I met other people in the area and they were so welcoming. It was a done deal that I would buy the Encore. My husband was a 31 year employee with Buick Zones in Texas and Kansas. He would really be pleased to see the Buick hospitality.

I would recommend this dealer.