Dealer 2-Year Rating

Overall Rating

4.2 / 5
Customer Service
4.2  
Friendliness
4.4  
Overall Experience
4.2  
Price
4.2  
Quality of Work
4.3  
Service
3.7  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

DeMontrond GMC Gets It Done!

By Allen on 11/4/2017 at 3:40 AM. Helped by Sam Amer, Fred Price, Frank Adames.

The experience was an absolutely amazing. When we walked in, Sam greeted us with a smile and a handshake. Instead of being completely bombarded like at other dealerships, Sam was completely professional and respectful. My husband came in thinking about settling for one truck but with Sam and Fred's help, we got the truck of our dreams. Fred worked diligently to get us the GMC Sierra that we loved. Sam made the experience seamless. We appreciate both Sam and Fred. The experience with Frank was super fast and easy too!! Thank you for everything!! I think we found the perfect dealership! We loved getting to meet and work with everyone there!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Warranty repair on seat

By RancherWayne on 11/3/2017 at 11:39 AM. Helped by Shawn Jaks.

Stitching came apart on 2015 Canyon with 26,000 miles and dealer repaired it to just like new They put me in a loaner until truck was done Shawn Jaks took very good care of me Appreciated

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service, through, answers all questions

By Rick2232 on 11/2/2017 at 12:36 PM.

Makes sure you are happy when you leave. Have dealt with Demontrond on one used and one new car. Always pleasant and willing to extras to make sure you are happy and satisfied with service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

It was quick and painless,unlike places in the past.

By spacedude on 10/29/2017 at 7:55 PM.

I have always had excellent service at this dealership. They are knowledgeable and explain everything before doing any work. They let me know what I will need when.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Collision center

By ND.duramax on 10/25/2017 at 2:27 AM. Helped by Ernesto Ramirez.

I feel confident that every component of my truck was thoroughly checked and tested after my accident. Ernesto kept me informed throughout the process. Unfortunately the insurance company ended up totalling my truck.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic experience

By wing66 on 8/25/2017 at 9:40 PM. Helped by Gary West.

Found the unit I wanted to purchase on the internet. Made a cold call to the fleet dept. as per my company rules. Mr. Gary West delivered everything he said he would when I arrived in person. Great Experience

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

Mileage Based Service

By GMC on 8/18/2017 at 11:30 AM. Helped by Mike Tabers.

Service based on mileage was great. Other recommended service work was appropriate and will be followed up next month. Disappointed that a more proactive investigation into a rear end noise did not take place.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great from start to finish driving my Encore home

By nunn, nb33 on 8/17/2017 at 7:42 PM. Helped by Raul Garcia and others.

Great from the moment I walked up to the dealership. I was greeted by a Raul Garcia and escorted in. He listened to my needs and immediately suggested the Buick Encore. I met other people in the area and they were so welcoming. It was a done deal that I would buy the Encore. My husband was a 31 year employee with Buick Zones in Texas and Kansas. He would really be pleased to see the Buick hospitality.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great purchasing experience.

By Bellabunny on 5/24/2017 at 2:18 PM. Helped by Derek Williams.

I feel I got an excellent deal on my car. It had all the options I wanted and more for a better price than I found anywhere else. All the staff I met at the dealership were knowledge and helpful. I love the security of their Warranty Forever program.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Above and beyond every time!

By sforce68 on 5/16/2017 at 2:28 AM. Helped by BK.

They make you feel like you are top priority. Great service each and every time that I have been there. Reasonable prices and service second to none!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Service department

By Truckgmc on 5/15/2017 at 11:29 PM. Helped by 3or4 techs.

Arrived at 1:30 for a routine oil change was told it will only take a few minutes, so, I was directed to the waiting room. 3 hours later and still not ready, finally at 4 hours waiting I saw my vehicle parked out front . So I called tech no answer, went by his cubicle no answer. Two more hours later I called tech and he answered the phone . His excuse is that he sent a porter several times and called my name. The whole time I was in the waiting room or out by their offices looking for the tech.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent customer experience

By varghese on 5/13/2017 at 8:03 PM. Helped by George Hobbs.

This was our best, fastest, and most pleasant car buying experience ever. Our salesperson Mr. Hobbs was so easy going, NEVER pushy- no sales tactics. The finance personnel Mr.Adames was also very helpful and quick, no pressure. The benefits DeMontrond offers are amazing. We would recommend this place and Mr. Hobbs to anyone in a heartbeat! Thanks so much George & Beena

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My new GMC

By johnsmith554 on 5/11/2017 at 2:12 AM. Helped by Garrett.

Garrett is a great salesman. I have purchased about 10 cars/trucks since I started driving and I have never had such a great experience while looking, testing, purchasing, and being shown how to operate my vehicle like Garrett did here at Demontrond. Thanks Demontrond and I would definitely recommend this dealership and especially Garrett as the point of contact.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Poor customer service

By Don't buy GMC on 4/6/2017 at 8:44 PM. Helped by Bill service manager.

Service department it's one of the worst I ever had to deal with, so unprofessional and lack of knowledge about their own vehicles , I went in for routine oil change and I end out with a bad battery and bad AC compresor and some other issues that they keep denieding, service manager Bill has not clu of what's customer service it's all about even after showing a proof of the existence problem he keeps denied and giving the run around excuse , don't waste ur time coming here.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

10k mile oil change/tire rotation/multipoint inspection

By texantim1 on 3/20/2017 at 11:56 PM. Helped by Brenda Urbina.

Service advisor was great, the service was efficient, no long wait times. Service waiting area was clean and coffee was fresh. I have purchased from this dealership before, and had a good experience with them then, so it must be the customer oriented culture. I would recommend this dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fast and freindly service

By Mena1523 on 3/14/2017 at 1:00 AM. Helped by Brenda.

Brenda has attended me the last few times I went and she has always given us fast and freindly service. Thank you so much for your hard work

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome car buying experience

By Blonde2002 on 3/9/2017 at 4:56 AM. Helped by Gary West.

Had an Awesome experience. Was stress free. Gary is amazing. Had cars ready for me when I arrived and the financing process was quick and painless. Gary is very knowledgeable and not pushy which immediately made working with him a delightful experience. I will be a repeat customer for sure!

I would recommend this dealer.

Overall Rating

4.2  

5   Customer Service
5   Friendliness
5   Overall Experience
1   Price
5   Quality of Work

Came in for a scheduled oil & filter change.

By D. Richey on 2/13/2017 at 5:05 PM. Helped by Michael Tabors.

Michael keeps me informed through out the process as I usually wait for the service to be performed. He also keeps me up to date on any recalls and other services my vehicle may need.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Everyone we dealt with was professional and knowledgeable.

By Bonnie Knowlton on 1/28/2017 at 12:28 PM. Helped by Sam (sales person) Diego (finance).

The salesman knew all the features that came with the car. When we bought the car he trained us to use them. He answered all of our questions without having to refer to anyone else. This dealership gives the Forever Warranty.

I would recommend this dealer.

Overall Rating

4.7  

5   Customer Service
5   Overall Experience
4   Price

Buying a Buick from Demontrond

By sammie on 1/21/2017 at 3:43 PM. Helped by Gary West.

I would buy a Buick again from Demontrond, especially from salesman, Gary West. He was respectful of my time and the requirements I was looking for,

I would recommend this dealer.