Dealer 2-Year Rating

Overall Rating

2.1 / 5
Customer Service
2.1  
Friendliness
2.4  
Overall Experience
2.1  
Price
1.8  
Quality of Work
2.7  
Service
2.2  

Dealer Reviews

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Overall Rating

1.0  

1   Overall Experience

Buying a used car check engine light and low tire lights...

By Brian p wilson on 10/8/2019 at 5:31 AM. Helped by Kc kenner.

Buying a used car check engine light and low tire lights came on in parking lot ,brought it back and they kept it 3 days ,picket it up with low tire light still on and engine lite came back on 10 minutes later,. Now I have to take it back again had car a week and drove it 1 day .kc said he would fix it but they havent!, they had it 4 days before they let me take it. Wondering if they are even doing anything to fix my family's new to us car!

I would not recommend this dealer.

Overall Rating

1.8  

1   Customer Service
3   Friendliness
2   Overall Experience
1   Price
2   Quality of Work

They need help

By Mitch clausen on 4/27/2019 at 8:31 PM. Helped by Bryan moreno.

Ok so a simple oil change with an appointment with wait selected takes 3-4 hours on multiple attempts, an ac inspection is 2-3weeks out for months now. Not to mention I had an ac service included in this trip, when I arrived to waste my day they let me know I will have to come back and finish wasting my life because there is no ac tech available at this time even thought it was scheduled already..I travel for a living, come and go at the companys will so weeks away just does not happen. I bought the car here with the service included. That will never happen again as they just laughter about it and tell me "it does not help that they have kids working for them".... I am not laughing when I waste half my day off for an oil change.. makes vw look bad. Yet another vw dealer that has a horrible service department..

I would not recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Love Volkswagen Service Center

By Pink stripe super beetle on 3/21/2019 at 2:39 PM. Helped by Jessica, Wayne, Jonathan, Daniel.

I have been with Volkswagen ever since I bought my 2010 Super Beetle. Every person on the Service Desk,,Wayne, Daniel, Jonathan, and especially Jessica, has been consistent in their information sharing and recommendations. They hunt for the best deals for service work and, if I come in with a coupon or rebate item, they share whether it is a workable credit.item. I've had two body shop trips for damage to the front end. My girl comes back in top shape and freshly washed and swept.. I had received a coupon in the mail from a service center, shared the information with my folks at DeMontrond, and learned that they could give me a better price for the service. Wish they had a pickup truck, as well.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Will not honor advertised online prices.

By consumer65 on 9/13/2018 at 7:55 PM. Helped by Michael, Brian.

Dealer will not honor agreed upon final pricing since they increased the price of the vehicle on the website. This appears to be a classic bait and switch. Even with the final agreed price in writing, they refuse. Therefore, any price online, even if not negotiated and you understand the fine print, will not be honored. Be warned.

I would not recommend this dealer.

Overall Rating

1.2  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
2   Quality of Work

Scam Maintenance Service

By Diane14 on 4/13/2018 at 3:54 PM. Helped by Bryan Moreno.

Since 2013 I have only received maintenance on my vehicle from DeMontrond VW at North Freeway. NO MORE. They recommend service for which they had performed on my car on Aug. 16, 2016. Went to an independent VW auto shop and was told the repair needed was totally different and less expensive. Maybe because I am a senior citizen they thought I would not recognize their scam.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience

Wish I Could Give Zero Stars

By thedude on 1/24/2018 at 11:52 PM. Helped by General Manager, Stan Chapman, Daniel Natoli.

Buying experience was awful. Returned for defective spare tire that was sold with car and asked for replacement, only to be called a liar by the General Manager. Absolutely horrible dealership. Never buy a car from them!

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Daniel Natoli, Adam Pursel, and Mr. Burger are Liars.

By VW Buyer on 12/13/2017 at 2:45 AM. Helped by Daniel Natoli, Adam Pursel, Burger.

I bought a brand new model 2018 SEL Premium Tiguan in August from DeMontrond Volkswagen in Houston, TX. There were two exterior weather strips for front windshield appears to be defective. One of them, the tip was broken and the other one was having a hole on it. Prior to sign contract of the purchase on that day, Mr. Adam and Mr. Burger agreed to replace it by 2 brand new weather strips completely free. They told my wife and me that they will have Mr. Daniel Natoli, Service Department Manager to place special order and Mr. Daniel Natoli will contact me for the ETA of the weather strips. I have been following up with Mr. Daniel Natoli, Mr. Burger, and Mr. Adam for 4 months by phone and text but they did not fulfill their promise to contact me of the ETA at all especially Mr. Daniel Natoli was very rudely passes all my follow up calls to his foot soldier - Mr. Brian to handle my all follow up calls. From this situation, you can see their business ethic in their business practice should you do business with them from the Sales platform to the Service platform. If I have had the issue resolved before Christmas in the year of 2017, I will gladly update it here. Update On January 3rd, 2018 As Follow: What a combat from the sales floor experience to the service experience as a new customer at DeMontrond Volkswagen in Houston, TX. Finally, my brand new model 2018 SEL Premium Tiguan has the two exterior weather strips for front windshield to be replaced today. I am very happy of it as my late Birthday (Mid August of 2017), Thanksgiving (Nov of 2017), Christmas (Dec of 2017), and New Year (January of 2018) gift. "DealerRater" does help to expedites issues that customers encounter at car dealership. I strongly recommend this website - dealerrater.com to all level of vehicle purchasers. Furthermore, there is no other way for the "Original Review Poster" to delete any previous truth comment at dealerrater.com but only to update it accordingly. Therefore, the dealerrater.com is an awesome website to all level of vehicle purchasers in the United States.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Amazing experience

By Vane27 on 11/20/2017 at 9:09 PM. Helped by Andres Reyes, Diego in Financing.

Had been car shopping for about a month, did not have very well experiences in comparison to DeMontrond Volkswagen. Came in that day and came out with my beautiful car that day. Andres Reyes was very informative, anything asked he answered himself as best as he could. I really appreciated this!!! He was polite and never pushy. Would definitely recommend going to him at this dealership. Financing went good as will with Diego.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Edgar27 on 8/23/2017 at 8:12 PM. Helped by Jasmine.

Went in looking for a new Jetta. Jasmine was a huge help, she wasn't pushy what so ever. I was looking for a Manual transmission which aren't very popular so they're not exactly easy to find. She was able to locate one and did everything to make the delivery as smooth as possible.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

FIRST TIME CAR BUYER!

By 16261626Jn on 8/3/2017 at 4:59 AM. Helped by Jasmine Johnson, franklyn adames, Andres Reyes.

My experience here was awesome! I had my doubts just because Toyota, Hyundai, and even Honda turned me down because I as a 18 yr old college student didn't have credit! My last try was DeMontrond Volkswagen. I was really doubtful but I still went in & there is when i met Jasmine Johnson! She was really helpful & bubbly! She explained the lifetime warranty and an idea of my monthly payments. She showed me the variety of car selections they had, she was really awesome! It came down for to choose a white or gray Jetta.... I got the Gray Volkswagen Jetta TSI! Best Buy Ive made! They gave me the opportunity to do a smart buy wish Is like a lease but then like financing. You have 4 yrs to pay a certain amount and 6 months before your contract is over you get to decide if you want to keep the car or trade it in. They also pay off your last 6 month IF you decide to trade it the car. If you decide to stay with the vehicle you'd have a small amount to pay off the car for a year or two. I really appreciate DeMontrond for giving me a chance to not only get my first car but to help me build credit! Jasmine Johnson explained everything to me and was a great help! Also, franklyn adames was the best! He explained everything to me & was a great finance consultant! He knows what he's doing! Awesome employees! Also, the times I've gone to pick up paper work & jasmine hasn't been able to be there, Andres Reyes has been there! He's also a hard worker & a really cool guy! I recommend these 3 people here if you're ever are looking to buy at this dealership! Great job managers, for hiring them!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great atmosphere and trustworthy work.

By Kschul1 on 7/26/2017 at 3:44 PM. Helped by Daniel & Dwayne.

I have taken my 2002 Jetta here since 2013. Not only is the personnel knowledgeable about their brand (both in the shop and on the service drive) but they make taking your car to the dealership a worry-free process. Even when I've come in at busy times, I've been greeted by genuine people, and I know my car is always in great hands when I drop it off. This service department has worked around my schedule to get my car looked at and the Advisor/Manager has always kept me updated on the progress of the vehicle. The prices you pay are unbeatable, especially considering that it is certified work, Since bringing my car here, I will never take it anywhere else.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer services

By Feedback on 6/2/2017 at 9:52 PM. Helped by Phaedra in Service Dept.Dwayne Stanley.

Young lady name PHAEDRA help me great way CustomerService can experience in dealership . I'm a used parts Recycling business and not Realtad with them. Thank you guys .

I would recommend this dealer.

Overall Rating

2.2  

3   Customer Service
3   Friendliness
1   Overall Experience
1   Price
3   Quality of Work

Won't honor pricing

By Dustin on 5/18/2017 at 8:11 PM. Helped by Andres Reyes.

After working a deal from DeMontrond Volkswagen and receiving a price on a new 2017 VW GTI SE that was approved by the sales manager I drove 45 minutes to purchase my new car. After arriving the price on the car was now much higher than they quoted me in my txt messages as was the amount they offered for my trade in. With a difference of about 4-5K in the total deal I had to drive back home 45 minutes without a new car. A real shame that they would not stand behind their written offer.

I would not recommend this dealer.

Overall Rating

1.3  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price

2 to 7

By Anita rodriguez on 4/20/2017 at 5:42 PM. Helped by Dwayne.

Took my Jetta in on 4/12/2017 because of a check engine light 7 days later I can no longer afford my rental I call because they never call and tell them that's it I'm picking my car up today! Dwayne calls me to let me no my car needs 1800.00 more to be fixed,,!i told him I don't have that you have had my car for 7 days and you just found this out?well 846.00 plus my rental 505.00 total 1351.00 my car is the same as when I went there on 4/12/2017 not 1 difference! All they did was take my money I wish I had read the reviews before I went there!

I would not recommend this dealer.

Overall Rating

1.6  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
2   Quality of Work

Thieves

By Very disappointed on 4/3/2017 at 6:33 PM. Helped by Service Manager.

I took my 2013 GLI in for service. When I picked it up, my charger and charging cord were missing. I know that whole don't leave any valuables crap, however, everything in any ones car is valuable to them. So that whole thing is BS. I told them about the missing item, let someone search my car so they could confirm it was missing. They of course went to the service bay but it was not there. Then the manager comes out and tells me, quote, "it is your fault that someone stole this from your car". Too bad I cannot leave a zero.

I would not recommend this dealer.

Overall Rating

1.6  

1   Customer Service
2   Friendliness
1   Overall Experience
2   Price
2   Quality of Work

I am so glad I walked away!

By jlandrade on 2/28/2017 at 3:34 PM. Helped by I wish a new his name.

I scheduled a service for my 2015 CC, which I recently got through swapping a lease, so this was my first service experience with VW. Other brands I've had experience with are BMW, Lexus, Infinity and GM. I want to thank the service technician who was dealt with me. When I scheduled the appointment, I indicated I would wait, but first he said a service like that would take at least 2 hours, then I had to faulty interior lights, so that could even take more hours and that I shouldn't wait. Bottom line, he didn't inspire at all trust. Things got to vague and awkward, so I just left and took my car. Now that I read all the reviews online, I am so glad I could walk away. I took my car to another place and what a difference!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The best of all the dealerships in houston,no matter what mo

By Dustin Gorham on 12/15/2016 at 6:43 PM. Helped by Mike burger,andres reyes.

From the first second we walked in the door they were there to help us we didn't have to find someone to help Andre's our car salesman and Mike his manager bent over backwards to get us in the car that we wanted and have been there to help every since no matter what we needed it is the best experience we have had and we have been looking for new cars for quite a while

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Horrible experience

By mzzyhmd on 9/18/2016 at 8:31 AM. Helped by Chris, Jasmine.

They have been lying to me from the day one. They don't care about their customers. Their Manager is an absolute crook! He will do anything to get you sign some initial papers so they can check your credit score. After that's done they would now just start playing with numbers. Nothing adds up or makes sense. If you ask for a fine print of the deal they won't even hand it out to you. Unethical business policy. I'll do whatever I can to make sure people avoid these crooks at any cost.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Buy Somewhere Else

By Derrick on 8/9/2016 at 9:22 PM. Helped by Dewayne and others.

Purchased 2015 Passat in early 2015. Dealership screwed up paperwork and undercharged us; then called in a panic and overnighted revised paperwork next day to sign and overnight. NOTHING OFFERED FOR THEIR MISTAKE AND MY TIME TO CHANGE AND OVERNIGHT! After charging $275 for a 1.5-Hour, 30K maintenance appointment, the service department opted to leave off the brake fluid reservoir cap so my wife could drive 60 miles round trip (In Houston Traffic) the next day to have it fix. AGAIN, NOTHING OFFERED FOR THEIR MISTAKE; NOT EVEN A REQUESTED PHONE CALL CONCERNING THE ISSUE. Overall, I suggest buying cars from a different dealership. From personal experience I know of two DeMontrond dealerships with poor service departments.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

can't imagine a better experience

By JRB on 6/30/2016 at 12:29 PM. Helped by Adam Culbertson.

My wife's car got totaled and we didn't have full coverage because it was so old. Finding ourselves needing another vehicle I swallowed hard and started a process that I have always hated. She took a shine to the VW Jetta so I reached out to Demontrond because they were close to my house and office. I ended up dealing with Adam Culbertson and man, what a PHENOMENAL experience with both him and the dealership. No hard sale, very matter-of-fact negotiations, so refreshing. "Can you sell it to me for this price?" Yep. "Can I get it in this color?" Sure. "Ok can we get TT&L included?" Haha...c'mon man. You know I can't do that. "Fair enough. Will I have to sit in the dealership forever?" Nope..tell me when you want to come by, I'll have paperwork ready. After a handful of emails, a couple quick phone calls and 15 minutes at the dealership I drove our new car home. The service is spectacular. They keep us posted on when the manufacturer's schedule requires maintenance and we have no problem getting appointments that fit our schedule. What's more, because there's another Demontrond near my wife's office she can often drop it off on her way in and pick it up on her way home. I have HORROR stories about so many other Houston dealerships but Demontrond VW is awesome. I'm sorry there are some other negative reviews on here...can't speak to those obviously but my experience is top notch. Ask for Adam!!

I would recommend this dealer.