Dealer 2-Year Rating

Overall Rating

1.4 / 5
Customer Service
1  
Friendliness
2  
Overall Experience
1  
Price
2  
Quality of Work
1  
Service
1.4  

Dealer Reviews

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Overall Rating

1.4  

1   Customer Service
2   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Services department was not helpful

By jay on 5/1/2017 at 9:35 PM. Helped by chris and raymond.

I took my vehicle to get serviced here because I feel a slight jerk when I drive it. I explained the issue to two different services managers there. both of them told me that they felt the jerk but they don't know what it is. They run a software check on my vehicle and still can not tell me what the issues is. I feel that it is very weird that an authorized dealerships with trained mechanics can not tell me what is wrong with my car. They sent home both times without telling me what is wrong with my car. I was given the cold shoulder as if I was making this issue up. . Chris, the manager told me at my second visit, told me that if I had any concerns that I could him anytime. We made arrangements and he did ride with me in my vehicle to see he if could notice the issue I had. He admit that he felt "something". He suggested a some kind of system. I was informed by by him the test did not show what was the issue. It was left as that. No other suggestions or concern. His efforts were not any more concerned with my issue. I will end it there before I say something really ugly.

I would not recommend this dealer.

Overall Rating

2.8  

3   Customer Service
4   Friendliness
2   Overall Experience
3   Price
2   Quality of Work

I decided to trade in my current car the weekend after...

By davido on 1/16/2010 at 5:01 AM. Helped by Sales Manager.

I decided to trade in my current car the weekend after Christmas for a new C30 at this dealership. The saleperson was great, but that's about where it ended. Since I've had the car, the passenger airbag light shows that the airbag is not on sometimes when passengers sit there. The first time I was told nothing was wrong with it, but it surfaced again. At the same time I noticed an oil leak in my garage. The car has 500 miles on it, and I wish I had the one with 85,000 that I traded in. This time, they told me that the airbag issue was a software upgrade problem (not sure why they didn't do this before delivering to me or last time it was in). I was told the oil was leaking from the oil cooling unit, so they replaced that yesterday. Result- still leaking. Their mistake, it was really the turbo drain plug needed to be tightened. Long story short, I've had my new car in my possession 8 out of 21 days, and it's still in the shop. I'm finding the technical expertise lacking, and I don't recommend Demontrond Volvo for sales or service currently. This twice before going here.

I would not recommend this dealer.