Dealer 2-Year Rating

Overall Rating

4.4 / 5
Customer Service
4.5  
Friendliness
4.7  
Overall Experience
4.4  
Price
4.4  
Quality of Work
4.4  
Service
4.3  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

First Time Car Buyer

By nayrrellim on 6/3/2017 at 2:06 AM. Helped by Jeffrey W..

Was online shopping for a certain truck when I came across a posting for the exact truck I was looking for. Called DeVoe the very next day and was forwarded to Jeffrey W. in sales. I live 3 and half hours away from Naples and Jeffrey was very helpful describing the features and condition of the truck over the phone. While the dealership is unable to put vehicles on hold, Jeffrey did his best to ensure my 3 hour drive wouldn't result in the being sold by the time we arrived. All the staff were very helpful and they were willing to work out the deal even though I had forgotten a document or two at home and needed to have them faxed in. About 5 months later and the vehicle is still running flawlessly. Would recommend this dealership to anyone looking for options when shopping around for a new vehicle. Thanks Jeffrey and DeVoe Buick & GMC!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

This was a great experience for me.

By service katydidit on 4/4/2017 at 5:17 PM. Helped by George Allen.

Oil Change, tire rotation, service on my leased Buick was a great experience for me. This is the reason I leased for ,to maintain the performance of my vehicle[Security]

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Rate and Review

By Marty on 4/5/2017 at 1:00 PM. Helped by George Allen.

The service is efficient. The waiting area offers TV and coffee and good cookies. I would buy another car at De Vie when the time comes.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Buick Service

By buick on 2/22/2017 at 12:55 PM. Helped by sergio gaberila.

I'm from out of state and needed service on my Buick Enclave which I bought in Mich., Sergio was the young man that waited on me and he couldn't have been more pleasant, the other service writers and porters were also very nice. I'll be back for service, and maybe buy a car next time. Keep up the great work, with your great people. Joseph

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Customer Service!

By KESC52 on 8/30/2016 at 1:32 AM. Helped by Susan.

Ask for Susan in Customer Service, she is fantastic! I have been here several times but have never been taken care of so well! She introduced herself immediately, assisted me with a few concerns as well as routine maintenance. Turned out I needed a new tire a used my tire warranty for the first time, she handled all of it. She made me feel like the only customer there!

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Excellent customer service and troubleshooting!

By Diane hiker on 5/30/2016 at 9:20 PM. Helped by Larry.

Larry insisted that they troubleshoot the problems with our Forester and things are working wonderfully. They found the slow leak in the AC and solved a problem with the computer panel lights. I'm always pleased with the service and hospitality at DeVoe Buick GMC and Subaru of Naples.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Better and Better Each Time

By mtn109 on 5/8/2016 at 5:20 PM. Helped by Greg, Tommy and Larry.

From the time I bought the car, Greg and Tommy were wonderful. They really cared that I was 100%with my decision. Bringing it in for service is even better as well. Larry in Service is so personable. I actually enjoy going to Subaru for my service appointments and seeing the staff.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Purchased be Casada

By Ckoslsoki on 5/4/2016 at 1:41 PM. Helped by Larry Mustari.

Great dealer ship no nonsense. Lenny Mustari was great to deal with. Handled everything for us Lic, insurance,title,etc. Highly recommend them to anyone.

I would recommend this dealer.

Overall Rating

1.8  

1   Customer Service
4   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

5th repair attempt still not fixed.

By morgan300 on 5/4/2016 at 1:41 PM. Helped by Ron service.

The truck now has 20,000 miles on it. 5 times to repair engine whine. First time was 5000 miles. Last time the FSE from GM drove down and road tested the vehicle and instructed dealer to replace transmission front pump. 12 days later the vehicle was returned to me with no offers to road test vehicle for verification the repair was successful, as I suspected it was not. Waiting now for a resolution GM. Not what I would call a good place to get your service needs done.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service experience

By me on 5/4/2016 at 8:52 PM. Helped by Sue.

Our GMC Denali experience an engine misfire and ran poorly during a return trip from Ft Myers. A call was made to the service department and the car was put on the shop schedule for early the next morning. Due to the complexity of the service a loaner car was arranged and throughout the service time the dealership called to update me on the progress of the repairs. Upon completion the staff was helpful and efficient. A very good dealership experience.

I would recommend this dealer.

Overall Rating

4.0  

3   Customer Service
5   Friendliness
4   Overall Experience
5   Price
3   Quality of Work

Yukon service

By tebeling on 5/4/2016 at 6:57 PM. Helped by Susan McLean.

We had an appointment for oil change. Brought our 2015 GMC Yukon in for this scheduled service, but on the way to the dealership, our infotainment center stopped working. No radio, no nav., etc. The repairman briefly looked at the issue and told us that the vehicle would have to be left overnight because the infotainment center would have to be pulled and a new HDMI cable installed. A rental car was provided while my car was being serviced. My Yukon was ready the next day. I was then told that the infotainment issue had to do with an update; the device did not have to be pulled from the dash! This should have been done on the first day and I would not have been inconvenienced with making an additional trip to the dealership. Also, I had to ask to have the vehicle washed. It was run through the car wash at the Cadillac dealership. It did not do a very good job of washing. I had similar service done with my Lexus and they do an excellent job of cleaning the vehicle.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

A/c Service

By ovelez on 5/4/2016 at 12:59 PM. Helped by George.

vehicle need a new a/c compressor, was given a loaner while part was ordered and installed. took 2 days and was called as soon as vehicle was ready. George in service was very attentive. I have been back for routine maintenance and service has always been courteous and done within time frame given.

I would recommend this dealer.

Overall Rating

1.6  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
3   Quality of Work

They are just too busy to deal with you.

By Kenstu22 on 5/4/2016 at 5:12 AM. Helped by Don't know.

Dreadful customer service. Work took four days instead of the promised 6 hours. They never answer their phones and if by some miracle you get a live person, the person you need is always "Away from their desk". You leave messages they never call back. The worst in the whole state of Florida.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2016 Cascada purchase

By Rick A. on 5/4/2016 at 1:27 AM. Helped by Gary Minor.

Gary Minor has been an exceptional sales representative for my purchase of my 2016 Cascada and my wife's 2014 Enclave. He is conscientious, knowledgeable and friendly; and is driven to satisfy his customers. George Allen in the service department is likewise an exceptional employee, who endeavors to meet al of our service needs. I thank them both.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By Mainer on 5/4/2016 at 1:11 AM. Helped by Larry.

The service manager, Larry, keeps me up to date with service to my Subaru Outback. He lets me know when I need to do major work other than oil change and tire rotations.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
4   Quality of Work

Go the extra mile

By Blue Max on 5/4/2016 at 1:10 AM. Helped by N/A.

As a New Enclave owner my first service was very well done. If I may make a suggestion for owners under your maintenance plan, and receiving service from your Dealership to receive a car wash after service would be walking that extra mile into the future for customer appreciation.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Job Well Done!!

By LuLu on 5/3/2016 at 11:56 PM. Helped by Matt Colla, Sales and John Ruth, Service Dept..

We have had a Buick Enclave since 2009. We have been customers of DeVoe Buick since that time as well. When we first met Matt Colla, DeVoe salesman, we were so impressed with his friendly demeanor and his willingness to take time with us to find the right vehicle for us. Since that time, we have returned for a 2009, 2011, 2013 and now 2016 Enclave. Matt really cares about his customers and made sure we were thoroughly satisfied with all aspects of the sale, financing, vehicle color, ride and even how my phone and bluetooth connected. The five star rating I checked above is also for the excellent service we continue to receive from John Ruth and his team in the Service Department at DeVoe. Thank you all for a job well done!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

George did a great job

By BEM on 5/3/2016 at 11:25 PM. Helped by George Allen Service.

I came in without an appointment and George Allen was able to get me in quickly. The services I requested were completed quickly and properly and they got me on my way when they anticipated they would.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Totally unacceptable.

By Rtb on 5/3/2016 at 11:03 PM. Helped by Service writer and service manager..

Made appointment for an oil change and tire rotation. Was very specific about tire rotation since two of the tire were brand new. Was clear about time constraints and was told that there would be no problem. As time for my meeting approached was told they hadn't started it yet. Had to reschedulrle my meeting. After taking four hours later than scheduled was told my bill was over $750.00! They had arbitrarily replaced two tires. Told them to put my tires back on . I wrote to dealership and Buick and never heard from either.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Professional and knowledgeable

By GMC Terrain Buyer on 5/3/2016 at 10:22 PM. Helped by Lenny Mustari and two gentlemen who work the parts counter..

Having visited the dealership several times during my search for a new vehicle at no time did I feel pressured. All of my inquires were answered in a knowledgeable and professional manner. I would highly recommend Lenny Mustari, my salesman.

I would recommend this dealer.