Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.7  
Friendliness
4.8  
Overall Experience
4.6  
Price
4.5  
Quality of Work
4.7  
Service
4.6  

Dealer Reviews

Show:  

Overall Rating

4.6  

5   Customer Service
4   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

Service Appointment

By tanbark4 on 5/15/2018 at 2:25 AM. Helped by John Mullen.

I brought my XT5 in for oil change service and a general check-up. The staff of the dealership was courteous and completed the work in a timely manner. The customer lounge was comfortable and had good coffee.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By Jo4razorbacks on 5/14/2018 at 5:49 PM. Helped by Jose Villar, Flo England, Tim Myers.

This was the 5th time my Escalade has been in the service dept. at DeVoe since relocating to SWF last summer. Each time, it has been warranty work & each time the staff has been very professional, courteous and accommodating. I hope I don't have to see them again until my new Escalade arrives but each time, they have made the experience, as painless as possible. :D

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Professional, personable thorough.

By Evelyn on 5/5/2018 at 7:15 PM. Helped by Karina Gomez and John Mullens.

Every experience I have had with this dealership and staff has consistently been outstanding, for both myself and according to friends who have used their service. Thank you.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

DeVoe really knows how to treat customers!

By hardrockhunny on 5/1/2018 at 10:11 PM. Helped by Mike Evans, Matt Beer.

When shopping for, or needing service for your cadillac, then DeVoe is the dealership for you! From the very first encounter, to the free car wash at the end, the customer service at DeVoe is both exemplary and commendable. Service Managers and employees are both courteous and professional. It is a pleasure, if that's possible, to need car maintenance! lol Thanks DeVoe!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New car lease

By KatySkip on 4/25/2018 at 2:00 PM. Helped by Tom Guthrie, Anthony Desimone.

Tom Guthrie & Tony Desimone were great to work with... Love the 2018 Escalade ! From start to finish, it was a very good experience. Thank you...

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service as always.

By Sam B on 4/23/2018 at 8:36 PM. Helped by Jose.

Both the sales and service department is completely customer service focused. A pleasure to do business each and every visit. I Would highly recommend this dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Looking for a new car.

By Flygal on 4/19/2018 at 1:13 PM. Helped by Tom Guthrie Ken Burkart.

Tom had recently sold my parents a new XT5 and came highly recommend. He went above and beyond to help me find the perfect deal for my new car.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Exceptional

By Tonda80 on 4/6/2018 at 4:57 PM. Helped by John Michael Evans.

I was take care of from the beginning to the end with knowledgeable and friendly people. Place is very friendly, only missing the ice cream machine.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
4   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very good service

By Jim K on 4/2/2018 at 9:13 PM. Helped by John.

Overall very happy with service work provided. In the past I’ve gone to a different Cadillac dealership and was treated horrible which is why we went to Devoe and now we won’t go anywhere else but back to Devoe

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Routine Service is Never Routine at This Fabulous Dealership

By gsestrin on 3/27/2018 at 9:28 PM. Helped by Karina Gomez.

Feeling very fortunate that I am now on my fourth car with this wonderful establishment, I was once again treated to superb, warm service at DeVoe. My service advisor for the last few years, Karina Gomez, is a gem! Her lovely demeanor is always terrifically friendly, and her expertise is bordering on legendary! The task of getting my vehicle serviced ends up being a joy from beginning to end at DeVoe! The whole team under Steve Whitaker is marvelous, and the waiting area (although this trip I was cheerfully offered a Cadillac loaner) is so comfortably well appointed and full of great snacks and beverages. Thank you again. my friends! See you soon!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

oil change

By CT5 happy owner on 3/18/2018 at 8:11 PM. Helped by service.

superb for scheduling and performance. Customer oriented. Paperwork ready upon arrival and offer options if one does not want to wait in their customer oriented waiting area.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Enjoyable experience

By vmk on 3/6/2018 at 8:57 PM. Helped by Monte Warren.

It was a very good experience. I was treated very well and ended up with the vehicle with the options that were most important to me. It will be continue to be my dealer going forward.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

PERIODIC CHECKUP

By jimsxlr on 3/5/2018 at 3:22 PM. Helped by Karina Gomez.

Karina Gomez is friendly, capable and professional. She makes all of my visits easy and successful. I can make plans according to her guidance and judgment on the time required for the needed repairs.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Always excellent.

By Nascarann on 2/26/2018 at 2:16 AM. Helped by John Mullins, Tom Guthrie.

John Mullins is my service agent. John is extremely helpful & pleasant when I need my car serviced, he goes over & beyond to get My car serviced in as short a time as possible. Answers any of my questions, makes sure is done to My satisfaction. He is an asset to your company.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best service ever!!

By debra silow on 2/20/2018 at 10:49 PM. Helped by Greg,service manager.

I was very pleased with Greg, my service manager. He is very professional,caring, and knowledgeable. My car was serviced quickly,and an excellent job was done. The car was washed,and I was a very happy camper.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Very caring service from Greg.

By G & B on 2/12/2018 at 7:18 PM. Helped by Greg Prudente.

I am currently experiencing some handicap issues and we were looked after with special care. Wish we did not have to wait so long, for grease of car.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

A Good Day

By Fg on 2/10/2018 at 12:33 PM. Helped by Monte Warren.

We are Cadillac people, having owned the brand for over 30 years. This buying experience was the best yet. No presure just a knowledgeable salesperson, who was very helpful!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very good

By 54mgtf on 1/20/2018 at 11:28 AM. Helped by Corina.

The dealership cured the problem and where there was a problem with transportation it was taken care of in an efficient manner. Every time that there is a problem Corina handles it with out problems.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Always great service

By Stsv on 1/15/2018 at 11:30 PM. Helped by Greg Prudente.

All the service people always go beyond expectations Needed new CUE system they installed it and the car spotlessl. Tom in sales great to work with

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The best car dealer I have ever dealt with!

By NebraskaBoy on 5/6/2017 at 10:59 AM. Helped by Karina Gomez.

I have owned many different cars over my lifetime, all different brands and dealers from Colorado, Virginia, New York and Florida. Devoe Cadillac is the best I have encountered. From the sale to the service department, they are great people to deal with. I highly recommend them. I have bought two Cadillacs from them since I moved to Naples and my next one will also be from them!

I would recommend this dealer.