Dealer 2-Year Rating

Customer Service
5  
Friendliness
5  
Overall Experience
5  
Price
4.9  
Quality of Work
5  
Service
5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fix squeak in Escalade

By tmschoewe on 9/6/2019 at 7:12 PM. Helped by Tom Guthrie.

Very helpful and timely. We needed the car for a long trip, so getting it back soon worked well. Tom Guthrie so helpful. Thanks much!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience!

By Jorge Cortes on 9/6/2019 at 2:54 PM. Helped by Griffin Clark.

Griffin do an amazing job! An easy going process 100% stress free, since you walk-in to all paperwork, highly satisfied with the car and the whole process.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By John on 8/19/2019 at 2:26 PM. Helped by Jose.

Always on top of things and no loose ends,best service anywhere,when they tell you something you can trust them,they keep their word

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

warranty

By pappatony2 on 8/19/2019 at 4:18 PM. Helped by John.

I bought my car 3 years ago . It was certified. They are still replacing anything like tires batteries etc. at no cost to me. Great service and friendly attitude.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly staff sensitive to needs of the customer.

By Bill3954 on 8/12/2019 at 6:38 PM. Helped by Jose.

Not only was our service advisor helpful, he explained the probable cause of our symptoms, they went test drove afterward to be sure the. Relative fix had helped the problem. We now know the cause of the pulling to the right was a tire issue, that can be mitigated by rotation for a while. We really appreciated the courtesy ride home and later pick up when the car was ready This is why we like DeVoe for both purchase and service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

On time, professional and clear communications.

By Don34105 on 7/23/2019 at 3:10 PM. Helped by John Mullens.

The service team is excellent and make sure you are pleased when you leave. John Mullens and the other service specialists are great. I highly recommend them.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Karina was very helpful in getting our car problem fixed

By ramrod-Robert57 on 7/7/2019 at 4:21 PM. Helped by Karina - Service writer.

We were at DeVoe twice in the last week. Once for an oil change and the second time for check engine light service. They were great in the service department

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Care!!

By brucetalks on 6/11/2019 at 7:56 PM. Helped by Pete Widner and Mark.

Best people ever to deal with.....Pete and Mark went out of their way to make sure we got the right car!! We are repeat customers that get treated super!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Always the best service

By BoHo on 6/4/2019 at 3:14 PM. Helped by Service Department.

Have always received the best service from DeVoe Cadillac Naples. For the past ten plus years have used DeVoe Cadillac Naples to service my Cadillacs.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service Experience

By fish2711 on 6/4/2019 at 2:26 PM. Helped by Jose.

Always a positive experience. Very efficient and always keep me updated. Jose is an excellent advisor. Always make loaners available and are very considerate of your time.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Perfect!

By gsestrin on 6/4/2019 at 3:32 PM. Helped by Karina.

This is a fabulous dealership, and so special that their warmth and excellent service far exceed even the quality of the Cadillacs! A benchmark for dealerships around the country is set at DeVoe. Thanks to all, especially my service advisor Karina and the service manager Steve. Bravo!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

excellant sales rep

By Fjh120272@ on 5/19/2019 at 3:04 PM. Helped by Roger, Andy, Anthony.

First class all the way. Excellent sales rep, very helpful. The Tech assistance was invaluable. The finace rep was also of great help. Overall a wonderful experience

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service call.

By mikek on 5/20/2019 at 8:17 PM. Helped by Jihn Mullens.

It was a 7500 mile service, change the oil, filter, rotate tires. I had a 10 o'clock appointment, I was told it would take an hour and a half for the service. My service advisor name is John Mullins, he was very kind and courteous. One hour and 30 minutes later my car pulled up to the service drive, clean and ready to go. It's very pleasant having the dealership that is concerned about its customers, DeVoe Cadillac seems to be one of the best. Thank you again for your service. Signed Michael Kaluf.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The perfect car buying experience!

By Linda on 5/15/2019 at 3:23 PM. Helped by Carlo(sales) and Anthony(finance).

Combine a very knowledgable, professional and pleasant sales person, a great product and compliment them with a finance and sales manager that could not have been better at their roles and you have the perfect Car Buying experience. We were not rushed or pushed, picked out the perfect XT4, drove it and negotiated for a deal that worked for us and the dealership. This is our third purchase from DeVoe and they are leagues above all other dealers (Cadillac or other brands). You are treated as intelligent consumers, not a volume sale. It really is special and continues to excel from the Sales to Finance to being orientated to the new vehicle when it is ready for delivery. Top Shelf all the way!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Loving DeVoe

By CaddyLover on 5/7/2019 at 2:31 PM. Helped by Andy Equia.

Thank you for your excellent service and prompt attention to our concerns. So now I have to type a few more words to complete this. Done.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Battery Replacement

By Mahrine on 4/27/2019 at 2:50 PM. Helped by Karena Gomez.

Battery died! Called Cadillac Roadside Service and they arrived in 20 minutes and jumped my car. Called Karina Gomez and she tooked me right away. Great service😊

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Oil Change

By scraparo on 4/26/2019 at 2:39 PM. Helped by Jose.

Great customer service and loaner was spectacular. Rotated tires and found leaks in two front tires. Would highly reccomend DeVoe Cadillac. I think I have said enough.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service!

By Glow on 4/8/2019 at 2:52 PM. Helped by Jose.

Love the service experience at DeVoe. They take great care from start to finish. It's expedient and top notch! Friendly and courteous. Couldn't be happier. Bravo!!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Professional friendly service every time!

By Bob’s Mom on 3/29/2019 at 7:17 PM. Helped by Karina.

Realized I was due for an oil change and couldn’t wait until the following week to get in. Thankfully Karina was able to squeeze me in - truly appreciated it!! Always excellent service - love DeVoe.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Overall Experience

Great service

By Bob1234 on 3/29/2019 at 6:36 PM. Helped by John.

Concierge service was timely and well done. John caled before pick up and again at time of delivery. I am very satisfied thank you for great service.

I would recommend this dealer.