Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.9  
Quality of Work
5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

Exceptional!

By jeep aficiadado, john on 7/24/2017 at 3:43 PM. Helped by George Humbert.

George Humbert did an exceptional job in helping me purchase my new jeep grand Cherokee. He walked me thru all the options available on my vehicle as well as the applications. I felt extremely comfortable with him.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Creative sales presentation

By Lexus to Jeep on 7/13/2017 at 11:32 PM. Helped by Steve Kolb.

We had decided on a new Grand Cherokee, primarily because we needed the ability to tow. We were leasing a 2016 Lexus RX 350 and were accustomed to a luxury vehicle but figured we had to give up a lot to meet our new specific need. The vehicle we had decided on had many of the features we desired. Our Salesperson, Steve Kolb, got creative, and suggested a 2016 Summit model. So for about the same price as a new model, a notch down from the Summit, we got virtually everything we wanted in a car with about 10,000 miles. We're very happy with how things went and how we were treated.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service over and above

By satisfied customer on 7/11/2017 at 12:23 AM. Helped by Steve Kobe.

Our recent dealings with Steve Kobe at Deacon's Chrysler Jeep in the lease of our new Chrysler Pacifica were nothing short of 5 stars. Steve's attention to us as customers, follow-up and the time he took to explain every detail and technology of our new vehicle was over and above any dealership we have been to. We would not hesitate to recommend the dealership or Steve Kobe to any friends who are thinking of a Chyrsler vehicle.

I would recommend this dealer.

Overall Rating

3.8  

4   Customer Service
4   Friendliness
4   Overall Experience
3   Price

My first new Chrysler

By Carl E Maltba on 6/23/2017 at 7:19 PM. Helped by George Humbert.

Staff was helpful and I dare say went out of their way to answer my questions and provide me with a vehicle suited to my needs. My wife, mother-in-law and two small children were with me at the Dealer but the staff remained friendly and even helped to keep the children entertained.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I am back in a Jeep

By Kathy1753 on 6/23/2017 at 12:28 PM. Helped by Sorry I can't remember. But they were all very nice..

My husband and I have always loved the jeeps and we took this opportunity to see the new ones. Randy was extremely helpful and knowledgeable about them. When I purchase a new car I like to go back to the same people. I feel a closeness with them .

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

enjoyable dealing with kathy in purchasing my chrysler 300

By simple63 on 6/5/2017 at 6:22 PM. Helped by kathy.

she was very professional while talking to me about the vehicle and the price of the vehicle we took a drive together in the vehicle and she showed some of features of the vehicle and I enjoyed it very much. she is very professional at her jod as car saleswomen.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very happy customer :)

By cbames09 on 5/16/2017 at 3:02 PM. Helped by Mitch Sanchez.

Great customer service. Mitch was absolutely fantastic to work with - extremely responsive and accommodating. I normally dread the whole car leasing/buying process but he made the experience easy and painless and went above and beyond to ensure that I was happy with my car. Very very impressed with the staff and their level of commitment to their customers. Two thumbs up

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Conscientious, Thorough, Professional

By BabyCNS123 on 5/14/2017 at 8:53 PM. Helped by Steve Kobe.

Steve is honest, professional and very comprehensive in his ability to ensure the buyer's satisfaction in the art of selling. He presents a fair proposal and is willing to negotiate in an equitable manner. The Chrysler Pacifica I purchased has been very serviceable...a trip to Florida, dream travel for four grandchildren who still ask "Are we there yet?", but are entertained while doing so. I would recommend Steve to anyone interested in purchasing each Chrysler Pacifica. One never wants to part with close to $40,,000.00, but because of Steve's efficiency, availability and ability to place the buyer in a comfortable position, I would not hesitate to refer any friend to Steve. Thank you so much. Annette M. Lynch

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Happy Customer

By Alischah1405 on 4/12/2017 at 3:21 PM. Helped by Anthony Previte, Scott Varro.

Anthony Previte was my salesman and I really appreciated his knowledge, kindness and dedication to servicing me and helping me find the perfect vehicle. I had a great purchase and Anthony Previte made it even better. Also, Scott Varro was very kind and knowledgeable. Great service guys!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Comfortable..

By Dagger6 on 4/11/2017 at 9:37 PM. Helped by Randy Stovsky.

I came in looking for a specific vehicle and after walking the parking lot and talking to Randy Stovaky in sales, we came to a quick agreement and everyone was happy! Randy got the deal done fast and I was out in my new Jeep!

I would recommend this dealer.

Overall Rating

4.8  

5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

They made it very easy for me to make my decision

By Jmart on 4/7/2017 at 10:39 PM. Helped by Steve kobe and jesse the manager.

From the time I walked in the door til I left everyone was very courteous and helpful in every way. It was such a pleasant experience especially with making such a big decision.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Randy Stovsky

By Chop56 on 3/21/2017 at 2:46 PM. Helped by Randy Stovsky.

Just purchased a 2017 Renegade from Randy Stovsky and he made the buying experience very enjoyable. No pressure and and gave me a great deal on top of everything else. He answered every questions I had about the new vehicle and also told me if I have any other questions later not to hesitate to call him or stop in. If you want an enjoyable buying experience and a great deal from a very professional salesperson make sure you see Randy Stovsky.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Randy Stovsky

By lagore24 on 3/15/2017 at 3:55 PM. Helped by Randy Stovsky.

Randy made are Chrysler Pacifica lease very easy, if your going to Deacon's Chrysler Jeep ask for Randy Stovsky . No high pressure and very helpful in our process.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Jeep Lease Experience - Alex Kochy

By gpasi5 on 3/10/2017 at 12:56 AM. Helped by Alex Kochy.

This is my second lease from Deacon, and I was really happy to have worked with Alex. He did an excellent job providing me with information and quality service while I was searching for my next ride. Alex is a great guy, and awesome to work with, but most of all very professional. Thanks for all your help! G Pasi #5

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Another good vehicle trade!

By Derek Niswonger on 2/23/2017 at 10:03 PM. Helped by Michael Musk, Garrett.

I have worked with Michael Musk on several vehicle both to buy and lease. I have been more than happy to bring my family here too for there vehicle needs

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Car Buying Made Easy!

By Sandy on 2/16/2017 at 12:11 AM. Helped by Garett Eacklebary, Bob Sheehy.

I could not have been more pleased and satisfied with the experience I received from Anthony Previte in purchasing my Jeep Cherokee! His product knowledge, wonderful demeanor and candid, transparent conversation made the decision easy. I will definitely be returning to Anthony for my next car purchase. His energy, honesty and sincerity cannot be matched!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Greate Service and Great Deal

By Chris B on 1/26/2017 at 1:12 AM. Helped by Anthony Previte.

My rep, Anthony, was awesome and so was the total experience. They delivered what I asked - fair, honest, thorough, fast, easy and off I went with two RAM leases at a great price.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

A JEEP (pre-certified used) purchase

By Jennifer Krutilla on 12/18/2016 at 2:19 PM. Helped by Romero Phillips.

I was afraid to purchase a car although I had done research and had family support..."woman thing"....and lack of car knowledge. I received good care from my salesman, Romero Phillips, and felt as if my decision for YES was the right one. The criteria set (certified pre-owned, mileage, cost) were met. My son-in-law was called twice (an automobile service manager), and I did the deal. This is my second JEEP. I live in the Geauga County snow belt and feel secure driving this vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Wrong Car

By Bizziladi on 12/10/2016 at 4:48 AM. Helped by Lois Ballante.

I do not like this car I could not exchange for a more expensive vehicle. My salesperson Ms. Ballante did all she could to help me. I am stuck with this car for 4 years. Ms Ballante gave me excellent service. I do not like Chrysler's policies and I will not be going back once my lease is up. Every one who was involved with my transaction was very professional and helpful. It's just Chrysler's policies.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My experience at Deacon's in Mayfield with Anthony Previte

By Lucy W. on 11/25/2016 at 3:14 PM. Helped by Anthony Previte, Garrett, Jesse.

My representative, Anthony Previte of Deacon's Chrysler in Mayfield, Ohio, was not only knowledgeable and courteous, but my transaction was complete in less than 2 hours! Everything was smooth as silk. I told him what i wanted, he delivered. I never felt pressured. He sincerely wanted to get me into the car i wanted from the start. Deacon's is the place for me from now on, and I hope that Anthony and his associate, Garrett will always be there for me. Thank you, gentlemen! Best wishes to you and thank you again!

I would recommend this dealer.