Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.7  
Friendliness
4.8  
Overall Experience
4.6  
Price
4.6  
Quality of Work
4.7  
Service
2.6  

Dealer Reviews

Show:  

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Our new car buying experience

By Ribbin1 on 9/25/2018 at 12:00 AM. Helped by Finance Dept (sorry I do not have his name at the moment) but he was so kind and helpful..

The evening before my husband and I went car shopping I checked online with the hope of saving a little time the following day. Maus Nissan responded by phone and by email before our drive (which is about an hour away from our home) with a price quote so we knew the drive was worth our time. Our sales person, Jovannie, was more than kind and definitely patient. We ended up test driving three vehicles and so very happy with the car we decided to purchase. He made the entire experience enjoyable. I do not think I have ever been able to say that about purchasing a car. Never once did we feel pressured while we were deciding and we picked out the perfect vehicle. The entire Maus Nissan dealership was super friendly and we will definitely purchase another car in the future from them!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

fast and easy

By handymanny on 9/23/2018 at 12:56 PM.

I knew what I wanted coming in Jovannie helped me accomplished that fast and easy out of the dealership in about 2 hrs with my new Titan. Great job.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Good experience

By siverj#1 on 9/11/2018 at 3:17 PM.

Ryan did an excellent job! He went through everything we needed to know about the vehicle. Would recommend him! Staff was very friendly . Overall a good experience

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

amazing,accomplished what i thougt was undoable

By sooner74 on 9/18/2018 at 11:51 PM.

Austen was a very good listener,gave a clear picture of what MAUS NISSAN WOULD be able to do for me and my wife and then made it happen.Very satisfied.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great, quick experience

By DR DAVE on 9/17/2018 at 3:33 PM.

They were anxious to make a deal work for you. Gave max amount for trade in versus other dealerships. I didn't spend hours in dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

AMAZING❤️⭐️⭐️⭐️⭐️⭐️

By jdmchic217 on 9/9/2018 at 4:04 PM.

Felt at home and was treated like a queen👑 out of all the dealers i have visited this was the only one who made me feel at home!!! Amazing cars with amazing prices!!! Go ask for Tom Dodge and they will get you in the car of your dreams!!! ??????????

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience

Long drive for nothing!

By tommy n. on 9/8/2018 at 9:57 PM.

Called in the morning and contacted on the internet Rebecca Lafferty and told her I would be up in 3 hours to deal on a car. Twenty minutes from the dealership I get a call that the car was sold from another sales person. Two and a half hours of driving for nothing. Tried to call Rebecca, at her number and someone else would pick up and say she was busy. This was pure BS and she didn't even have the courtesy to call me herself. She told me the truck would be ready for a test drive when I got there, but instead a 5 hour round trip for nothing. I worked in the customer service for 40 years in a business much larger than a car dealership in upper management and I would fire any one of my employees that did this to one of my customers if he or she couldn't respond to the customer themselves! Thanks for my saturday drive to Tampa and back! Have your employees communicate with each other so one doesn't sell a unit from under the other employee . This is why people do not like to deal with car salesmen!!!!

I would not recommend this dealer.

Overall Rating

1.8  

1   Customer Service
1   Friendliness
2   Overall Experience
3   Quality of Work

Unprofessional service from Steve

By Donna on 9/8/2018 at 12:03 AM. Helped by STEVE IN SERVICE.

Steve checked me in at the desk. He was upset with me for not purchasing other service items. I was there for an oil change and a tire rotation. I waited 2 hours for this service. Then I was made to walk all the way to the other side of the dealership to get my car. I was told the keys were in it by Steve. The keys were not. Thanks to Chris who saw me searching for my car. He helped me.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Bought a car

By Dean Wild on 9/5/2018 at 3:32 PM.

Great experience . From the beginning the staff was very professional. Appreciate the service! I will recommend Maus Nissan to my friends And family. Thank you !

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Over the Top Excellent Experience

By BISHOP708 on 9/2/2018 at 9:30 PM.

Extremely thankful! My experience at Maus Nissan was amazing from start to finish. I truly felt my salesman wasn't just in it for the sale. He was truly genuine about getting me, and more importantly my family, in a reliable vehicle at a price most affordable to my budget. He was extremely professional and knowledgable about any questions or concerns I had about my new vehicle. They really did "Whatever it Takes" to make it possible for me to get a new vehicle, and for that I am extremely fortunate. I would recommend him to anyone who is interested in inquiring about a new vehicle, he will not leave you disappointed.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Nissan Frontier

By Ian1998 on 9/2/2018 at 1:19 AM.

Set me up in a truck that fit me more than what I went to look at but got a better deal on an all around better truck!

I would recommend this dealer.

Overall Rating

2.2  

1   Customer Service
5   Friendliness
2   Overall Experience
2   Price
1   Quality of Work

Poor service

By Salanto1953 on 9/1/2018 at 12:23 PM.

Never fixe the problems that we had with the murano, instead fixing properly the glue the fender, parts was order and got contact 2 or 3 weeks later, would not recommend any of my family or friend to this dealership.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Satisfaction

By Happygrammy on 8/30/2018 at 7:00 PM.

Personalized service from start to finish. Sales personnel are top notch. Definitely recommend this dealership to family and friends searching for a new car. Thumbs up!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A pleasure

By Deanna on 8/30/2018 at 3:44 PM.

It was a pleasure dealing with Maus Nissan and Vinnie Brown, our salesman The sales manager, Sean, was also professional and sincere. We felt we received a great vehicle for a good price

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best experience I have ever had buying a car.

By dcasargent on 8/27/2018 at 11:49 AM.

They went above and beyond to put me in the vehicle that I wanted. The sales man drove 2 hours to bring the paperwork to my husband to sign.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New Car Purchase

By N.Y. Car Lover on 8/26/2018 at 4:27 PM. Helped by Emily Matos, Keith.

No hassle, told them my budget and they showed me cars that fit and that was it. Got a 2018 Murano with the options I wanted at the price I wanted!

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Purchase of Nissan Frontier and return

By noledude on 8/23/2018 at 4:10 PM. Helped by Trevor Gorhan.

I purchased a used Nissan Frontier on 8/21/18 and traded in a car. I immediately regretted my decision and sought to undo the deal. I fully understood that used cars have no 3 day window in which to change your mind but I feel that the staff didn’t cut me a break at all. They insisted that my trade had to go through an inspection .....they changed brand new synthetic oil and replaced it with conventional oil even after I told them I used synthetic oil. They are also deemed wiper blades that were less than 6 months old totlally worn out. Then they deemed the truck I had bought 15 hours before was worth $3000 less than what I paid yet my trade had increased in value. I paid two dealer fees totaling $1798 resulting in me loosing $7000 because I regretted my purchase. No one forced me to do this but I feel they used my situation to soak me. I would tell anyone going there to buy a vehicle to be extremely cautious as they will show no mercy if you are not a hardened negotiator. The best part was when the salesman kept telling me what a good Christian the owner was. That should have been a clue to turn and run but not listening to my inner voice cost me dearly. Trevor Gorhan was my salesman and he was very pleasant but was doing as he was told.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Titan

By Paulnpr on 8/19/2018 at 6:10 PM. Helped by Dalton P.

Great experience, all employees were courteous and professional, eager to earn my busines. Pleasant atmosphere while waiting. Did not actually go in to buy but you had just the right truck for us.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchased car

By Villavicencio on 8/14/2018 at 11:58 PM. Helped by Emely.

The Maus Nissan was amazin all great I will get another car there in the future Emely was terrific and she had so much patience with me

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service, also Emely mato

By Kiki on 8/2/2018 at 9:25 PM.

Great service, very helpful staff, sales were attentive on taking care of me and my family and making sure we would a good deal, overall outstanding service.

I would recommend this dealer.