Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.7  
Friendliness
4.8  
Overall Experience
4.7  
Price
4.7  
Quality of Work
4.8  
Service
2.6  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

easy and pressure free purchase

By Noel on 12/12/2018 at 12:58 AM.

I owned another brand truck, tried several times to make a deal but they were really low balling me on the trade. It's sad because I've been brand loyal, owning 3 new purchase vehicles from them. After several session of haggling I called it quits, a few days later they called and agreed to meet my trade, at this point they lost my business. I checked Maus online, one truck caught my eye, went to dealer, test drove and went with a certified Titan that was super clean. I got no haggle full market value for my trade, price on the Titan was fair market value too. Salesman "Dave" was genuine, no typical cheesy pitches or pressure. No crazy mark up or hidden fees so off to finance. The finance guys asked if they could train a newbee during my transaction and I was more thank happy to oblige, we actually had a few laughs while they took my money! All in all it, gotta say it was best purchase transaction I've ever had at a dealership. This is how you run a business! Friendly, fair and professional...so you've got my business. Sorry for the lengthy review and see you in about 3 years for a trade in!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Enjoyed working with JD very much.

By deer12040 on 12/11/2018 at 8:26 PM. Helped by Finance officer, don't remember his name..

I really don't enjoy buying a car because usually it is a negative experience, except for the new car, that is. Working with Maus was exceptionally nice, once I realized the deal you were making was a great one. JD helped make it pleasurable, and I would definitely ask for him again if I were to be making a new purchase. As my daughter calls this my "toe's up" car, I may not be buying another one, but I will come there if I do. I like Nissans. I don't remember the name of the finance officer we worked with.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I feel like family!

By daddio on 12/11/2018 at 7:34 PM.

Dalton treated us like family. We got to know him personally, and he took a sincere interest in our lives both personally and professionally. Keith Walker is extremely personable and helpful. I just bought my second vehicle from Maus. Both times have been like no other experience I have ever had previously on a car lot. The Maus family makes it enjoyable to buy a car. Previous experiences at other places made me suspicious - I kept waiting for the "catch," and it never came! David Maus, Jr. treats people the way he would want to be treated - like family!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great people to work with

By FAYE F on 12/11/2018 at 6:50 PM.

Just purchased my third Nissan from Maus. Everyone I've dealt with at Maus have been truly excellent. They make you feel like part of the Nissan family. Hats off to Carrie and Sean (and everyone else) for going above and beyond on helping make each transaction go smooth and easy.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service

By Diegof5 on 12/11/2018 at 5:27 PM.

Armando is an excellent sales representative .. Very profesional a nice person. Also he’s co-worker Emily and his maneger Keith. Im very happy with my new Altima.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Hassle-Free Car Purchase

By LTNT10 on 11/26/2018 at 5:35 PM.

Fantastic experience. We were really just looking and comparing. Alisha showed us the comparison of the Maxima with at least 4 other models. Very interesting to see the information right before your eyes!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic Sales Process

By StaceyN on 12/8/2018 at 8:34 PM.

Dalton Pletscher takes his time with you and makes sure you get what you want, he listens and then gets it done. If you are looking for a nice young man that cares about what you want and not just about making a sale, he is you guy.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Needed to Sell my deceased husband’s pickup

By JAH5555 on 12/3/2018 at 6:38 PM.

In my grief, I needed to sell my husband’s Titan truck. He passed away 6 mos. ago. I just didn’t want to deal with trying to sell to the public for fear of scams, etc.. I spoke to Ryan in the parking lot and he took me under the wing with compassion. As I waited during the process, He kept checking on me and offering water during the process. He did whatever possible to make it easier for me and comforting. I greatly appreciated this. Several other employees were very kind in coming up to speak a short message to me. All were so kind. God told me in 2 different ways to bring the truck here. Now I know why. I was taken care of very well.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience. Greater salesman

By Mitch1071 on 12/1/2018 at 3:56 AM.

All I can say is wow. The entire experience from being to end was great. I spoke with Ryan before I got to the dealership about the vehicle. I gave him a time frame on when I was going to come look at it, and when I showed up it was out front already, all washed with a tag on it ready for a test drive if I wanted to. Ryan got me a great deal on the SUV, as discussed before I even got there. And then it was seamless and easy through all the paperwork. And I was really impressed with the dealership as well. All very nice and modern, on par with all the high end luxury dealerships ( Mercedes, Lexus, Porsche, etc..). Highly recommend Ryan Smith and Maus Nissan to anyone looking for a new vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

HIGHLY Recommend

By Liz on 11/28/2018 at 5:14 PM.

Robert DeGuido take care of my service needs and helping me find a car he was very resilient he did everything that he could to help me and my family to achieve this goal that we were put behind he helped us at our hardest times we appreciate him he's a hard worker true team member. he gave me in a truly exceptional car experience I would definitely recommend him and come back to him anytime he was a great team player awesome person and knows how to do his job to the fullest I highly recommend his services and Maus Nissan Thank You, Elizebeth Goldman Henry Webster

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing car buying experience!

By sammy05 on 11/27/2018 at 4:38 PM.

We had an excellent experience at Maus Nissan. Our salesman, Ryan Smith, was extremely knowledgeable and hospitable. He went above and beyond to make us happy and get us into the perfect car for our family.

I would recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

Don't walk away from Maus Nissan--RUN!!!!

By Ray on 11/24/2018 at 2:13 AM.

My wife and I went shopping for a new vehicle. The sales person, Emilie, showed us several different Nissan's from trucks/SUV's to cars. We test drove them all, and decided to purchase after several visits. We decided on the 2019 Nissan Altima Platinum but the color was wrong. Emilie and sales manager, Sean, both knew we wanted the Platinum edition and, while it was getting dark, Sean got a Stormy Blue which we accepted. Sean switched the model to SL. We were lead to believe the financing was for a Platinum. Once we got home that evening, parked the car in the garage, and we started reading the owner's manual, that's when we realized we did not have the correct vehicle. We went back to Maus Nissan the very next morning once it was open, and went to Emilie and Sean, and Sean blamed Emilie saying it was her fault and walked away. He did not make it right nor make sure we were happy. Prior to the sale we asked questions. Sean said all Nissan's come with Nitrogen in their tires. Well, we saw black valve covers and questioned it, and he said it has nitrogen and that is the color now by Nissan. He flat out lied. We went to Maus service department--there are no more nitrogen tanks. We also questioned movement in the driver's seat, and Maus Nissan said it was fine, nothing wrong at all. Again a lie. We went to another Nissan Dealer and questioned the seat. Yes, they found a problem to the seat's frame. It was repaired under warranty, and the cost to warranty was over $1100.00. Our calls were not being returned, nor was anyone willing to connect us with the GM or Maus Nissan Owner. All we want is for our deal to be made right, and having the vehicle which we wanted to begin with--2019 Stormy Blue Nissan Altima Platinum (which we were supposed to have purchased to begin with). This Vehicle does not have all the features we wanted and asked for, and per the sales manager, "He lost enough in the deal." Maus Nissan got our vehicle which was in excellent condition, and so far we got the shaft.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
4   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Highly Recommend

By SarahRenew on 11/19/2018 at 11:50 PM.

We bough a Nissan Rouge over the weekend and the whole process was a great experience. Our sales representative Ryan, listened to our wants and desires and delivered an amazing vehicle that we love. He did not push high or try to convince us to get something that did not fit our needs. I highly recommend him to anyone searching for a vehicle you wont leave disappointed.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Maus makes it happen...AGAIN!

By CristenS on 11/8/2018 at 4:01 AM.

A few years ago I was given the run around by another local Nissan dealership and I decided to give Maus Nissan a try. They helped me back then and I’ve never considered another dealership since. Fast forward to 2018 and I’m still coming back! Maus Nissan is now like a second family. Ryan Smith helped me find the perfect car and Keith Walker and his team helped make the deal a reality. Another fantastic car buying experience. Maus is like no other!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

GREAT!

By Karen14 on 11/5/2018 at 7:19 PM. Helped by SAMUEL DOTSON.

HELPFUL, PLEASANT AND ANSWERED ALL QUESTIONS. WE WERE TREATED GREAT. EXPLAINED EVERYTHING AND HELPED US GET APPROVED. SHOWED US AROUND THE MAUS DEALERSHIP EXPLAINING ALL OUR FUTURE NEEDS

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

The friendly dealership

By Mlh on 11/2/2018 at 1:27 PM.

The staff at Maus Nissan are the friendliest and most courteous folks I have ever seen at any car dealership, I knew my business was certainly appreciated,

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2018 Nissan Rouge

By Rouge driver, Connielee on 11/1/2018 at 12:10 AM.

Plesant purchase. 100 percent satisfaction. After visiting other dealers, we decided to go to Maus and see what they had to offer. Maus had the SUV on their lot. That help to seal the deal.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Top Notch!

By Sam_&_heather on 10/30/2018 at 6:18 PM.

We went in with VERY specific needs for our Pathfinder. Sharoyd and Sean went above and beyond to be sure we got everything we needed in a vehicle and even showed us features we didn’t know existed. They were helpful and not pushy. Very friendly and personable. We love our purchase and will be returning customers.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

LOOKING FOR GOOD LEASE DEAL.

By JOE on 10/27/2018 at 1:54 PM.

WELL MY LEASE ON MY 2016 ROGUE WAS ABOUT TO EXPIRE. LOOKED A FEW MONTHS AGO AND WASN'T TREATED VERY NICE AND LEFT. LIKE THE ROGUE SO CAME BACK AFTER A CALL FROM JD IF IT WASN'T FOR HIM I WOULD HAVE GONE ELSEWHERE. CAME IN ON A SUNDAY BUT HE WAS OFF. AND I WAS WITH ARMANDO, LEASED MY 2018 ROGUE AND I LOVE IT. IT HAS MANY MORE SAFETY FEATURES. EMPLOYEES VERY POLITE AND TREATED ME WITH RESPECT!! SEE YA IN 3 YEARS!!

I would recommend this dealer.

Overall Rating

1.4  

2   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Cubbersome Day

By Notusing1 on 10/27/2018 at 12:00 AM. Helped by Provided incorrect rate, not informed of correct rate until with the finance guy. Overall not happy with purchase..

Spent several hours there on our anniversary. Left for dinner, while gone dealership called 3 times. Return back for closing, only given 1 key, had to return the next day for 2nd key.

I would not recommend this dealer.