Dealer 2-Year Rating

Overall Rating

4.4 / 5
Customer Service
4.5  
Friendliness
4.6  
Overall Experience
4.4  
Price
4.4  
Quality of Work
4.5  

Dealer Reviews

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Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent, no-nonsense transaction

By rpwrs2k19 on 8/16/2019 at 3:57 PM. Helped by Bob Genatossio.

Great experience working with Bob Genatossio. No nonsense, straight to the point, quick transaction. Bob set realistic expectations immediately and put me in the RC 350 F-Sport I was looking for. I loved the inventory of luxury cars they had on the lot. I'm sure I'll work with Bob and Dedham Auto Mall again for future purchases.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

A Professional makes a differance

By ARS FROM 41! on 7/8/2019 at 8:09 PM. Helped by Robert Genatossio Salesman Finance Manager??.

If the salesperson is reflective of the dealership's commitment to customer satisfaction, this is a business that understands what it takes to provide it. Great respect for the way our purchase was handled. by Bob Genatossio .

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

BETTER THAN GOOD!

By kgriffin1987 on 7/3/2019 at 4:22 PM. Helped by CHARLIE MCGILLICUDDY.

CHARLIE MCGILLICUDDY WAS SUCH A SWEETHEART TO WORK WITH. I WAS IN AND OUT OF THERE IN UNDER AN HOUR (THATS INCLUDING THE TEST DRIVE). THE FACILITY IS FULL OF LUXURY, QUALITY, USED CARS. IT IS RAN BY THE BEST HIMSELF, THE GM DAN WRIGHT. I AM SO HAPPY WITH THE OUTCOME. THANK YOU GUYS SO MUCH!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Overall Experience

I'll go back

By Anna B on 6/29/2019 at 12:41 PM. Helped by Darby Parker.

I must say that buying a new (or used) car can be intimidating but I found my experience at Dedham Auto Mall to be very favorable. Although Ive not decided on what my next car will be you can be sure I'll come back to Darby Parker. She help me sort out what would be some great options for me. She was knowledgeable and very pleasant.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great place to get a car

By Beshere on 6/27/2019 at 10:57 PM. Helped by Darby Parker.

I am still in the process of purchasing a vehicle but I wanted to give a review to say what a pleasure it is to have met Darby Parker. She has made the car buying experience so much easier.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Dealership

By Bimmer guy on 6/27/2019 at 6:01 PM. Helped by Darby Parker.

Got a great deal at Dedham Auto Mall. My salesperson Darby and her manager made the process simple and easy. Check them out when you're in the market for a low mileage high quality used car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Redsoxfan on 6/1/2019 at 12:09 AM. Helped by Tegan Wasserman.

I had a great experience at this dealership, specifically with Tegan Wasserman. Friendly, knowledgeable, patient; a totally stress-free experience. She explained all the features clearly and thoroughly. I love my car!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellence!

By Sparky333 on 5/31/2019 at 10:47 PM. Helped by Tegan.

Tegan was professional, informative, and helpful in our purchase of a used Volvo. She made the process so easy! We will definitely go back to see her next time we need a car!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Tegan was great

By Titanium on 5/31/2019 at 10:36 PM. Helped by Tegan.

Great experience Tegan was awesome new her product very pleasant first time bought a car from a female the dealership was very professional financing was very accommodating

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great!

By Worcestersfinest23 on 5/31/2019 at 9:04 PM. Helped by Tegan.

Tegan VW was great! She was so different than the other car dealers I've met in the past. I felt zero pressure and she was transparent thru the entire process. I had my doubts going into the dealership, but Tegan greeted us, and made my partner & I feel comfortable. We had been to several other dealerships, and were treated so poorly. Thanks again to Tegan, Joe and Dan!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

We love our Audi!

By jeremy101 on 5/30/2019 at 11:46 PM. Helped by Tegan.

Thank you so much Tegan, Frank and Danny! Somehow the team made our car shopping so easy! Tegan was so relaxed and straight to the point, Frank was upfront about financing options and Danny in the finance office was so accommodating. We love our Audi!!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easy from start to finish!

By Gykceb on 5/23/2019 at 3:55 PM. Helped by Tegan.

I want to say a big thank you to the team at Dedham Auto Mall! Tegan made the transaction seamless, Danny in finance was easy going and professional, the GM Dan is a solid guy. I was used to usually waiting a week after the sale to take the car home, they had the car gassed and detailed by the time I was done with the paperwork and left in the same day. Thanks so much again!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

They went above and beyond... great people

By MichaelHartist on 5/17/2019 at 4:05 PM. Helped by Tegan Von Wasserman.

It’s been over 10 years since I’ve had to go car shopping, and unfortunately totaled my car. Tegan and Frank went above and beyond, locating a car for me, as well as walking me thru the steps. They made me feel comfortable, in something that can be very stressfull. Thanks so much for everything! I’ll be sure to send my family and friends to see them.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Pleasure to purchase from

By EJ2005 on 5/1/2019 at 10:42 PM. Helped by Tegan Von Wasserman.

My honest review, went in thinking the worst after reading some of the reviews, I was nicely greeted by salesperson Tegan as she was very informative about the cars options and went over them with me before my test drive. Tegan was nice to negotiate with understanding what I was willing to pay got the price down to were I was happy. I f your interested in purchasing a car here make sure you ask for Tegan Von Wasserman you won’t regret it she called me twice to make sure I was happy with the purchase.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Crooked

By adalvare on 2/26/2019 at 10:38 PM. Helped by Joe Rivera.

Since picking up the car we have had nothing but issues. The left front stabilizer link is faulty and they refuse to pay for the repair. Our salesman has since left this disreputable company due to the fact that they do not stand behind their products. If you are in the market for a used vehicle steer clear of his place and all McGovern Dealerships. They are full of it.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Made the agony of buyng a minvan manageable.

By Tim on 1/21/2019 at 8:48 PM.

Coming to the realization that my growing family needed to take the plunge into minivan ownership was a tough pill to swallow. But when we did, we did it right. My wife and I did our research and found that the least awful option was the Chrysler Pacifica. We would have preferred the eco-friendly egotism that came with the new hybrid option, but the loss of stow away center seats and gain of an extra $20K shut our internal environmentalists right up. Nonetheless the gas model had all the bells and whistles—heated seats and steering wheel, dual passenger entertainment screens, remote starter and doors, tons of cargo space and an exterior that screams “I used to be cool!”. But all this mom-jean chic comes at a hefty cost. New, we were looking at high $40s low $50s. That is where Dedham Automall came in. Online they out-priced the competition at only $28K for a slightly used model with less than 10K on the odometer. They agreed to see us right away and Philip went out of his way to make the experience a pleasant one—he even somehow pulled comparisons to a Maserati out of his bag of tricks, which was endearing in its ridiculousness. I had financing lined up, but they beat the numbers in-house. They gave me a fair price for my trade-in (No room for haggling, but I don’t like the game anyway) They took care of the cost of the inspection for me at a local shop and when I complained about there being only one key fob, they spent the manhours hunting down a second one. I read some pretty awful reviews mixed in with the good ones and acknowledge that everyone’s experience may not be the same. One commonality I see, however, is that Philip Chancey goes out of his way to get you into the car you want—even if that car is a minivan.

I would recommend this dealer.

Overall Rating

2.0  

1   Customer Service
4   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Don't buy from Dedham Auto Mall

By UnhappyCarBuyer on 1/20/2019 at 4:12 PM. Helped by Charlie McGillicuddy and Joe the manager..

I purchased a used vehicle from Dedham Auto Mall in Jan 2019. Worst car buying experience ever. Big mistake. They made promises they refuse to keep and they won’t return my calls. Poor business practices. Go elsewhere.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Jaguar F Pace

By Setarch on 1/6/2019 at 4:20 PM. Helped by Joe ?.

Philip Chauncey was a pleasure to work with. They gave me highest value for trade against a reasonably priced Jaguar. Couldn’t be happier and I recommend them. I had one small follow up problem which they dealt with quickly and professionally.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

BY FAR THE WORST DEALERSHIP

By Monique on 11/26/2018 at 3:34 PM. Helped by Andrew and Danny.

FIRST, they advertised heated seats and the car didn't come with any. Missing mats and second key. had my own loan and they got me a loan from their dealership without my permission still haven't done anything about. Just a bunch of lies. I can't believe I actually purchased from them. STAY AWAY.

I would not recommend this dealer.

Overall Rating

2.0  

2   Overall Experience

Salvage car for clean title price

By Earth Day on 11/8/2018 at 10:43 PM.

Do not buy cars from here. They sold us a salvage car using a deceptive carfax report censored the car accident. Do not buy cars from here.

I would not recommend this dealer.