Dealer 2-Year Rating

Overall Rating

3.7 / 5
Customer Service
3.5  
Friendliness
3.9  
Overall Experience
3.4  
Price
4.1  
Quality of Work
3.4  

Dealer Reviews

Show:  

Overall Rating

3.4  

3   Customer Service
5   Friendliness
2   Overall Experience
5   Price
2   Quality of Work

Disappointment after disappointment

By MMM on 3/10/2019 at 8:06 PM. Helped by PQ.

I don't usually like to post negative reviews for small business, but with this one I am forced to. To start of, I spent 6+ months looking for a car, and when I came across Definitive Motors, I decided to buy a car from them due to it being small family owned dealership so I thought you'd get dedicated customer service and be treated like family. Their staff, Patrick & Dru are very professional and I sincerely enjoyed my experience with them. I found the car I liked and we worked out a deal. They mentioned a couple of times that they only purchase top of the line cars that they inspect and make sure are cars they'd own themselves. So I just trusted them and didn't inspect the car- I thought they have great reputation, they highly rated online, and when you look at their lot you'll notice they indeed only have top of the line luxury cars. So we agree on price, APR...etc and I blindly signed all the paperwork and left extremely excited in my 2009 BMW 650i. This was on 1/11/2019. For the following week I got a lot of mail from banks who either declined to lend me or updated their terms or whatever. Normal. Big issue #1 When we agreed on a price and interest rate, I signed the papers and trusted that what we agreed on is what I am signing so i didn't pay much attention. A week later I get a call from the credit union I am financed through to get my account set up, and during that conversation, I found that my loan was at a higher APR than we agreed and shook on. I rushed home to look at the paperwork i signed, and it indeed had a higher interest rate than we agreed on. So I contact the dealership and they apologized and said they'll fix it (shady?) They ask me to come by to sign new paperwork reflecting the correct APR. I signed took my copy. Few days later I get a letter in the mail confirming the receipt of the final payment on my 2009 650i??? and a day or two later, I get a call from the credit union congratulating me on my 2015 BMW? xxx! That was in February- and I started getting notification that lenders are checking my credit report and started receiving all these letters from banks explaining why they had declined my request or updated their terms and conditions AGAIN. When I checked with Definitive motors on what is going on, they said nothing those are just letters from my first loan request. I don't think so... They were all dated 2/1/19 and were from the same banks i received letters from two weeks earlier. Issue #2 It's been almost two months and about 1,000 miles since I purchased the car, and I've had to take it to the mechanic two times due to check engine light already. First time, coils went bad and needed to be replaced & second time due engine coolant leak (still haven't fixed it) but I have to top of my coolant every other day and wherever I park it leaves a big puddle. There is also noise coming from the rear driver side wheel- sounds like the car is limping. This by far, has been the worst BMW I have ever owned and I've only owned it for less than 3 months. I honestly get nervous EVERY single morning when I start it to go to work fearing that something else will go wrong. Issue #3 The car exterior is not in as good of a shape as I expected it to be. When I purchased it in January it was rainy and cloudy- now that I see it in the sunlight, scratches, dents, and non-matching paint. They did include a detail i can redeem in the Spring time, but it was just very disappointing to see a BMW with 50k miles in this shape. This is my 4th BMW (& newest) & definetley the one in worst shape out of all I've owned. To conclude, If I could go back in time, I wouldn't purchase a car from here and recommend that if you chose to, do yourself a favor and have the car professionally inspected before you buy it & pay close attention to what your signing.. A car is a very big purchase for most people, and that is the only reason I took the time to write this review. Don't repeat my mistake! Do your duedeligence before committing to a big purchase like this, and don't take anyone's word--

I would not recommend this dealer.

Overall Rating

4.0  

4   Customer Service
4   Friendliness
4   Overall Experience

Finally a response

By Disappointed on 12/6/2018 at 11:44 PM. Helped by Fred.

I wrote a review yesterday. After hearing from Fred I have decided to change my review. Fred explained they were very busy yesterday and that's why they did not get back to me. I appreciate Fred reaching out to me.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

THE BEST EXPERIENCE EVER

By THE TRUE CARGUY on 11/28/2018 at 12:57 AM. Helped by PATRIC.

THE PROCESS WAS SMOOTH-- I KNEW WHAT I WANTED TO BUY - I SPOKE TO PATRIC OVER THE PHONE AND HE GAVE ME ALL THE RIGHT ANSWERS AND ASKED ALL THE RIGHT QUESTIONS. I CAME IN THE VEHICLE WAS READY-PRICE WAS EXCELLENT AND NO ISSUES-- BOUGHT THE VEHICLE THE CONVINCED ME TO USE THEIR LENDERS AND GAVE ME A BETTER RATE THAN MY BANK. THE BEST EXPERIENCE EVER-- YOU WANT SATISFACTION AT A HIGHER LEVEL-- JUST SEE PATRIC

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Staff was extremely knowledgeable!

By lbolf123 on 11/2/2018 at 12:21 AM. Helped by Dru.

I bought my Q5 at Definitive Motors a couple of months. We worked with Drew who was extremely knowledgeable about the different cars and super helpful - he made the entire process streamlined and easy (never thought I would say that about a car dealership!). The car has been great and I absolutely love it. I would definitely recommend Definitive Motors and their team, and would buy another car from them in the future.

I would recommend this dealer.

Overall Rating

1.8  

1   Customer Service
2   Friendliness
1   Overall Experience
3   Price
2   Quality of Work

Only 1 person was decent

By w3bcrawl3r on 10/24/2018 at 11:39 PM. Helped by Dru, David and drivers who caused me toll fees.

09/24/2018: I would have given a 5-star rating if it weren't for their Financial Manager, David, and whoever was responsible for driving my car on the express lane the day after I traded in my car. We signed all of the paperwork and a few days later I received a call from David telling me that I need to resign the papers because they made a mistake on the interest rate. I was told that the interest rate is actually 1% higher! He didn't apologize until I made sure he knew I was upset, then he apologized. He has zero customer service skills. Then, I received a bill from "WSDOT - Good To Go" because apparently someone decided to get on the express lane. The cameras caught the license plate number, WSDOT sent me the bill because the car was still registered to me! The only one I liked dealing with at this place was Dru Cordner. 5 stars for him. 5 stars for the car. BUT 1 star for the rest! 10/24/2019: I am downgrading this review from 3 stars to 1 star. I received another bill from "WSDOT-Good To Go" because someone apparently used the express lane AGAIN! Are they just that stupid to not know the rules? Or they just don't care since they hadn't transferred the registration and they wouldn't need to pay the toll fee? Total disregard for their customers. They're all smiles when you try to buy a car from them, then they just don't care once you step out of their lot! 2 hours later: I called and asked for the manager. David was the one who answered and said he's a manager. I told him about the 2nd WSDOT letter. He said it's because I didn't call the Dept of Licensing to report my car sold. I have had 5+ cars traded in previously and I had never had to call DOL to report my car sold, because the dealership always had to do all of that. David said "well then you got lucky". Yup rudeness at its finest.

I would not recommend this dealer.

Overall Rating

4.2  

4   Customer Service
4   Friendliness
4   Overall Experience
5   Price
4   Quality of Work

A dealer who does the right thing.

By Nyquist on 8/21/2018 at 9:41 PM. Helped by Fred.

We were pleased with Fred's commitment to make a good deal for us. I feel we were treated fairly and are happy with the experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very helpful sales people

By rohara on 5/7/2018 at 4:45 PM. Helped by Russell.

Very helpful sales people, not pushy or intrusive, just informative and pleasant. Once the decision was made they worked tirelessly to finalize. I worked exclusively with Russell and can’t say enough about the effort he put in to ensure my satisfaction the experience. All around great place. Would definitely recommend.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Unscrupulous Washed Title

By Megack on 4/21/2018 at 2:53 AM. Helped by Joost.

Buyers WATCH OUT!!! These jokers are as bad as they get. Represented a used Toyota Sienna as as "soccer Mom" cream puff. Turns out it was a rental, had been in a serious wreck, totalled, rebuilt, title washed and sold unabashedly to family of 5. To say -- lower than a snake's belly would be a gross understatement. How about, "rot in xxxx" STAY AWAY FOR YOUR SAFETY'S SAKE. AVOID AT ALL COSTS!!! RUN AND HIDE. TELL EVERYONE YOU KNOW ABOUT THESE PACK OF REPREHENSIBLE JACKALS. DISGUSTING PIECES OF TRASH LOW LIFE xxxxxxx SLOBS. THE WORST POSSIBLE DEALER IN THE BUSINESS. ...

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

1 Star is 1 too many for this review.

By Aimee B. on 1/16/2017 at 7:48 AM. Helped by Fred, Joost, Patric, Steve.

WORST CAR DEALERSHIP EVER. On 11/1/16, I purchased a 1996 Honda Accord (not very luxury - it was taken in on trade) for my 16 year old daughter through a salesman for Definitive Motors. I paid for the car and was given the keys and temporary registration with Definitive's Dealer #1503 on it. The car was a DISGUSTING MESS, so I took it to be detailed inside and out (twice), had it painted and had engine work done on it so that my daughter would be kept safe. The car looked and ran great (perfect for a first car!) and my daughter went nuts! I went back 2 weeks later (along with all of my SIGNED paperwork) after not receiving the plates, and was told that they could help me sift through the packet of documents so that I could make sure the title and plates were taken care of. This was the first car I had purchased on my own and was a single mom trying to figure out the forms and knew that I'd need to register it soon. I was informed that they didn't know what any of the docs were (HUH?) and would have to consult with the owner, that they were very sorry for everything and requested that I leave the packet, saying "Trust me, I promise to take good care of you" (*NOTE* Now after further educating myself, what car salesman doesn't know what a vehicle title application/registration certificate, report of sale, release of interest/power of attorney, or odometer disclosure is?). Mid-December I still hadn't heard back about the status of the title & plates and I knew that I needed to get it registered on 12/16/16. I called and asked if the plates had come in, to which I was told, "You'll have to talk to the owner, I don't know anything about this" (HUH? Again). I was transferred to the owner/manager, who was rude and cold. He told me that the original salesman who helped me had recently been in and that he was given my packet of documents. He ended the conversation with, "The car isn't yours, it's the salesman's". (HUH? WHAT THE HUH?). I told him I was in Bellevue, just 2 minutes away and would be over immediately to pick up MY ORIGINAL CAR DOCUMENTS. I am sure that you can already guess what happened. The owner disappeared. As I walked in the door, a salesman (who had never met me), knew exactly who I was and went upstairs to get my paperwork. What he brought down was a SHOCK. He handed me a file with ALL NEW BOGUS documents - ALL unsigned. I asked him where my ORIGINAL, SIGNED documents were and he shrugged, "No clue". I was furious. And then I cried the entire way home and the car has now been sitting for over a month - I'm out the money and my daughter is out a car until this is settled (as of 1/9/17 the car is STILL not in mine or my daughter's name, according to the Department of Transportation). I emailed the owner of Definitive Motors almost 2 weeks ago asking him to make this right, but have heard nothing. I have reported this to the police, they took a police report. I have filed a civil claim, court is in 9 days. I have now filed a complaint with the Attorney General and the Department of Licensing, Dealer Division and won't stop until this dealership DOES THE RIGHT THING. I did NOTHING to them, except buy a car for my daughter. I have been wronged on so many levels - all to protect a salesman who hated them, talked trash about them and doesn't even work there anymore? I wish I didn't even have to give 1 star rating, this is FRAUD and they don't deserve it.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I would highly recommend them! This is my second purchase.

By barryfried0 on 10/6/2016 at 4:34 AM. Helped by Steve, Fred, Joost.

This was my second purchase with Definitive Motors. They offer very clean inventory (mostly European) at extremely competitive pricing. They are straight up from start to finish and you never get that big dealer run around. The purchase process is so clean that you're almost waiting for something to happen and it never does. I would highly recommend them!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Car Buying Experience! Easy Financing!

By Marcio on 10/5/2016 at 11:57 PM. Helped by Patric & Steve.

This was the best experience I had purchasing a car and I am extremely happy. This past weekend, I initially spoke with Patric over the phone and requested that he please reserve the BMW X5 as I was on my way to view the car… I was highly interested in the vehicle. After I arrived onsite, Steve greeted me and showed me the entire inventory. After I test drove the X5 and made my decision to purchase, I had driven away with the car within 20 minutes! The staff were very professional and pleasant to work with. The financing process was very fast and efficient. I would definitely purchase another car with Definitive Motors in the future.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Deals on Luxury Cars! Great Service!

By Micheler650 on 9/8/2016 at 3:08 AM. Helped by Steve and Fred.

If you think you will get your best deal at one of the big car dealerships ~ think again. I shopped that way for years and sure had my eyes opened after dealing with Steve and Fred at Definitive Motors. I had shopped at a Lynnwood dealership that didn't have what I wanted, even though they advertised as such, and they offered me a very low price for my trade-in. And I shopped at a Bellevue dealership that was the very definition of why I hate car shopping. Definitive Motors has a good variety of nice cars and SUVs, priced to sell below market (I had done my homework). I went in after work and left with the beautiful 2013 BMW SUV I had been looking for ~ all within 2 hours. Do not be fooled by their small lot; they are honest and lowkey. I will never shop anywhere else for a vehicle, but Definitive Motors.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience! Honest Smooth Transaction!

By Garyhanna573 on 9/3/2016 at 8:58 PM. Helped by Patric.

They definitely have some great cars, I found my Infiniti FX 50 and very pleased with my purchase. I was an out of state buyer, but the communication was very good and did not receive the usual buy now pressure. I would buy again from this dealership Gary H.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome Experience!

By Davidkeller683 on 8/29/2016 at 4:52 PM. Helped by Patric.

I had an incredibly satisfying experience at Definitive Motors during my car buying process. I must point out that "Steve" is the best in the car business. Not only, he is honest, friendly, but also he is not out to cheat or score on any potential customers. I ended up buying a really nice MB-E350 and really like the car. In fact, Steve helped me with the decision making process, in terms of determining that which car was the better deal for the price. In any event, I would recommend DEFINITIVE MOTORS to anybody who is shopping for a nice and luxury car :)

I would recommend this dealer.

Overall Rating

1.2  

1   Customer Service
1   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Text STOP to unsubscribe

By Sang Nam on 8/18/2016 at 8:21 PM. Helped by Patric.

I bought Mercedes(E550, 2010) from Patric. 1, It has tire(Michelin) problem. They installed new tire. Brand name is Nankang (Do you know Nankang?) And they didn’t install two lugs. (oh my God) 2, Both front tire touch front shock (Burning smell after drive) 3, Both front wheel bearing problem. (Local auto repair shop estimate: over $1,000) 4, Some parts repainted (But, carfax is clean) 5, Keyless entry & Keyless engine start not work. I was contact Patric. He said “Text STOP to unsubscribe”.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Low Pressure smooth experience

By Hannah06 on 5/24/2016 at 1:34 AM. Helped by Fred.

Great experience! Just bought a Lexus that was in great condition. The transaction went nice and smooth, Joost and Rene were a pleasure to deal with. They provided outstanding service. Joost got me a great interest rate. I would defiantly purchase another car there!

I would recommend this dealer.

Overall Rating

2.0  

1   Customer Service
2   Friendliness
1   Overall Experience
4   Price

Started out Great then stonewalled

By unhappy on 5/7/2016 at 1:50 AM. Helped by Steve,Patrick,Fred.

2011 MINI Cooper Countryman S ALL4 23k SOMETHINGS FISHY WITH THIS MINI COOPER / DEALER After a few days of negotiating 5/2/16 - 5/4/16 Definitive Motors "Steve/Patrick" agreed to sell a 2011 Mini Cooper Clubman to me within my budget, it was for my wife's 60th Birthday. I asked if they would prefer cash or financing and was told financing. I filled out the online paperwork and submitted. I have excellent credit. Within a couple hours my wife got an email from "Fred" stating there was a title issue and could not sell the vehicle. I called "Fred" he was very short with me and stated the vehicle was taken off the market. ( i recorded the conversation for possible future use) I called "Steve" on 5/5/16 twice, he will not take my calls or return. Things do happen i understand but this seems awful fishy and the car is still listed on their website as of 5/6/16. CAUTION READ THE CARFAX, SOLD AT NUMEROUS AUCTIONS 246 days so far on market?????

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

If you are weary about buying a car across the internet,...

By tjmilburn on 2/27/2013 at 6:36 PM. Helped by Joe.

If you are weary about buying a car across the internet, let alone locally in Belvue, DO NOT BE when you are dealing with definitive motors. They are UNBELIEVABLE! They were INCREDIBLY helpful, WONDERFUL to deal with, Joe was FANTASTIC, knowledgable, informative and extremely helpful. I'm in TeXas and couldn't find an AWD 335XI and so I looked up north where I found many of them. I could not be happier with my experience with Definitive Motors. The car was EXACTLY as promised, and they did everything they said they would. I would buy another vehicle from them over a local dealer in a heartbeat... -Tracy Milburn

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My husband and I came to Definitive to look at a...

By chrisandjess on 12/6/2011 at 3:37 AM. Helped by Joost, TJ, Fred and Steve.

My husband and I came to Definitive to look at a Rangerover we found on Craigslist. We had outgrown our BMW 325i. From the minute we called to see if the vehicle was still available we were treated like we were family. They were extremely friendly, down to earth and surprisingly NOT stuffy considering the types of vehicles they sell. We were expecting the suit and tie but in turn were pleasantly surprised by a dress casual atmosphere where they work as a team. We didn't feel pressured by one salesman trying to snag a commission. Instead, we got a team of people that looked out for our best interests and worked with us to secure a great car at a great price. We will definitely be back and will recommend Definitive to everyone!! Thanks Guys for a wonderful car buying experience!!! Chris, Jess and the kiddos!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I came here after seeing a number of nice X5s on their...

By BellevueMom on 12/2/2011 at 9:07 PM. Helped by TJ.

I came here after seeing a number of nice X5s on their website. TJ was relaxed and easy to work with even though I wanted to test three different cars. After I decided, Joost was able to get me approved quickly and the whole process was seamless. When I decided I wanted to purchase a X5 I was hoping to find a great deal along with a great car and I found both a Definitive Motors and have since reccomended them to a freind also looking for a car. Thanks Again - LOVE my car!

I would recommend this dealer.