Dealer 2-Year Rating

Overall Rating

4 / 5
Customer Service
4.3  
Friendliness
4.4  
Overall Experience
3.9  
Price
3.6  
Quality of Work
3.9  
Service
4.8  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent as always.

By meacon on 8/6/2017 at 2:16 AM. Helped by CHIS ..

High standard of service from Chris and mechanics behind him. Work done in timely manner and top notch, great experience as alway. I never have any less of an experience.

I would recommend this dealer.

Overall Rating

2.2  

4   Customer Service
4   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Lemon

By NotaDellenbachfan on 7/28/2017 at 8:08 PM. Helped by Kevin.

Bought a used Dodge Dakota at Dellenbach in Fort Collins, CO. Within days the engine light came on with a transmission code. According to the mechanic this issue was not recent/ new. So either Dellenbach knowingly sold me a car that had a $4000 mechanical problem, or their mechanics do their pre sell inspections blindfolded. Beware.....

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

First service of SRX Cadillac

By Kathy2017 on 7/10/2017 at 9:54 PM. Helped by Stewart Bounds.

I have my car serviced at Dellenbach because of the quality of customer service. I will go back to Dellenbach because I trust them to take care of my car in a timely and efficient manner.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Dont know how to cummunicate

By Shaqattack30 on 5/25/2017 at 7:03 PM. Helped by Toby Medina.

This dealership does not know how to communicate at all. The experience has has been horrible poor communicate and waste of time. I would not recommend this clueless poor communication dealerships go somewhere else that treat customers respectful.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great Car Buying Experience!

By strucbot on 5/8/2017 at 1:15 PM. Helped by Arden Peters.

We went in knowing exactly what we wanted, and were immediately introduced to the right salesperson. Very impressed with the product expertise and high quality of customer service. Opportunity for overnight test drive was great and really helped influence our decision.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

They have always taken care of us in a very timely matter.

By Goofy Grandma on 1/17/2017 at 7:42 PM. Helped by Steve Dellenbach and Charlie Standring.

I just bought a 2017 one ton and have a 2017 3/4 on order that will be customized. They are the only dealership I trust to take care of all my needs.

I would recommend this dealer.

Overall Rating

4.2  

4   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Repair work ant tire purchase.

By Old Prospector on 1/2/2017 at 7:58 PM. Helped by Marty and Steve.

The work on my car was completed in a timely manner and I was pleased with the purchase of 4 new tires. I had priced them at other tire stores but not the same tire as the original equipment, it was explained to me that I should use the same tires as the ones that car came with because the newer cars are tuned to that particular tire. I got good mileage on the original tires so why change. Jim

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Dellenbach is the best!

By ffdonn on 12/28/2016 at 5:35 PM. Helped by Rick Purdy.

Brought my 2014 truck in for service before we go to Az. for a couple of months. Rick got me scheduled in Quickly. While waiting he asked if I had time to fix pan leak since going away. Took only a little longer to fix and was on my way. He cares for my truck like it was his truck. I love Dellenbach Chevrolet.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience

The parts dept. refused to take a part (non electrical)...

By BobS48 on 1/8/2013 at 12:51 AM. Helped by The Parts Department.

The parts dept. refused to take a part (non electrical) back because the "package was opened" and they don't stock that particular part. They were the ones that told me what part I needed and then gave me the wrong part to begin with !! And these dealerships pride themselves in customer service. Go figure !

I would not recommend this dealer.

Overall Rating

1.6  

1   Customer Service
3   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Overcharged for a dilapidated car, incompetent: made...

By hotroddriver4 on 12/22/2009 at 3:14 AM. Helped by John, Mike.

Overcharged for a dilapidated car, incompetent: made numerous mistakes with the sale, rude: failed to greet incoming customers, ignored me for over a half hour, pointed out mistakes after the sale. This dealership was the worst I have been to, that was the worst transaction I have ever gone through. These guys will seize the opportunity to take advantage of every customer that walks in the door. I recommend getting a car elsewhere.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I recently purchased a 2010 Chevy Camaro from Dellenbach...

By jayhawk78 on 11/13/2009 at 6:22 AM. Helped by Steve D.

I recently purchased a 2010 Chevy Camaro from Dellenbach Motors in Fort Collins. From start to finish, this was one of the easiest and most pleasant transactions I have ever done. My sales consultant was terrific and I was given a very fair price for my trade (after shopping around they gave me $2500 more than anywhere else I had gone!) Additionally, I opted to have custom stripes painted on my car, this was finished in their body shop and they did an excellent job. Very impressed with Dellenbach Motors!?

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

A friend and I walked in just to look at the new CTS...

By 2006charger on 1/4/2008 at 1:57 AM. Helped by .

A friend and I walked in just to look at the new CTS which had just come out. When we arrived, NO ONE came to greet us at all. We found a CTS, and were looking at it, when a salesman (Who refused to give us his name) walked up, and started talking to us about the car. The entire time, he was giving us the attitude like he wanted us to leave, and that somehow our presence on his lot was 'bothering' him. He ended up saying ' Well, we have a lot of work to do, so I think it's time for you guys to go now.' Now, I COULD be wrong about this, but if I were trying to sell a car, that's CERTAINLY the wrong appraoch to take. Because of this, I do not recommend them if you're looking to buy a Cadillac. Their Chevrolet building (same lot, different building) seems to be much better. The salesmen in THAT section are a lot nicer, and I've never been 'shoed away' because I'm 'bothering' them.

I would not recommend this dealer.