Dealer 2-Year Rating

Overall Rating

4.4 / 5
Customer Service
4.6  
Friendliness
4.7  
Overall Experience
4.5  
Price
4.4  
Quality of Work
4.8  
Service
4  

Dealer Reviews

Show:  

Overall Rating

1.5  

1   Customer Service
2   Friendliness
1   Overall Experience
2   Price

Typical used car buying experience, go elsewhere

By kyle1022 on 7/3/2019 at 3:07 PM. Helped by Gabe.

Stereotypical used car buying experience exaggerated by a very pushy and rude finance "manager" that was essentially just a gate keeper to us leaving the dealership in a timely manner. After spending time doing the same old song and dance over what our payments would be, down payment and after they told us they had no interest in giving us any money for our trade (this is a separate story all together not worth sharing). Basically just don't expect any honest value for your trade, just sell it private party or take it to Carmax before hand and you can actually have a value in mind. The biggest lesson I learned from all of this was to have your financing in order BEFORE you go shopping. The worst part of this whole experience was having to listen to the finance "manager" spin his yarn about people coming to their dealership all the way from Florida just to buy their extended warranty. We politely declined his options, then Gabe's entire demeanor changed instantly. He challenged why we didn't want it, we gave our reasons and he didn't look up from his terminal after that. He tossed the papers at us for us to sign, barked at us that he needed a check for the $5k, then when we were all done he didn't shake our hands, no congratulations, didn't get up from his desk, didn't even walk us out as we were the last customers in the building. I get that you were mad you didn't make a sale Gabe but it's your job, if you don't like it, try something else. Don't attempt to dictate how we should spend OUR money and for actually making our own financial decisions. Left a very bad taste in our mouth from the whole experience. Tldr: Get your financing from your bank, take your trade elsewhere.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Got my car!!!

By Mtdlg670 on 1/6/2019 at 1:10 AM. Helped by Sean Rosado.

Sean Rosado was very helpful. He made my dream car happen today. We will be back for a truck! Thank you Sean! You Rocked it

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Informative, test drive was fun,

By Wilbanksrm on 11/27/2018 at 3:26 AM. Helped by Jeremiah clemons.

Jeremiah was the best test drive I have ever had. Really knowledgeable about the car. He made the car buying process very positive and fun.

I would recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

Extended warranty RE: Kevin Heanessey

By harborbb on 11/8/2018 at 9:40 PM. Helped by Kevin Heanessey.

Our family has been dedicated in buying our vehicles thru Dennis Dillon Nissan. We will no longer buy ANY vehicles from this dealership. The car buying went fair at best. The service dept has always been top notch, and we will miss you. Unfortunately the sales dept has acted again like children. I called this dealership to get the cost of an extended warranty. Three weeks went by no calls. Called again ...no return call. Finally went in since service was do on our Altima and decided to talk with sales dept regarding an extended warranty (Kevin Heanessey). He said he would call us that afternoon and yea,, you guessed it no calls not even the following day. I assume he would not call back as we wanted the Security Plus Gold Preferred and he wanted to sell the Portfolio Protection plan which was double the cost and yes double the commission. We are done and I know it probably won't hurt the dealer but I will at least feel better knowing our family cost him $100,000 in sales.

I would not recommend this dealer.

Overall Rating

4.0  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Work was done to my liking

By Juli4853 on 10/1/2018 at 5:21 PM. Helped by Heath.

I went in to Nissan and had everything that I asked to be done was done. They did not try to push more fixes on what I asked them to do. They of course pointed out the things that were needing attention in the near future, that's always a good thing!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Charged fee under warranty

By Jackson on 8/18/2018 at 9:54 PM. Helped by Anthony, heath and Tim..

DONT BRING YOUR CAR HERE UNDER WARRANTY UNLESS YOU WANT TO PAY TO HAVE YOUR CAR LOOKED AT! Took my car in under warranty and was charged a diagnostic fee of $120..... figured if you had a warranty and your car wasnt running right, then you wouldn’t be assessed a fee for them to figure out the problem. Was told that my car didn’t have a problem and that since they tried to diagnose it and didn’t find anything then i was responsible for the charges. I was told that all the tech did was plug a box in and drive it up the street and since it didn’t give a code that my car doesn’t have a problem. To me it seems that they didn’t even take the time to really diagnose the problem and here i am with my car having the same exact problems and I’m out $120. After talking with the service writer, the service manager, and even the general manager, they all gave me the same response that i was responsible for the charge. A couple months prior i took my jeep in to the jeep service department for the exact same scenario and was in and out in a day with no charges. I was given the same news that they couldn’t find anything but I was never assessed a charge. When it comes time to purchase another car, the last car i will consider is a Nissan.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Car purchas

By Rogue1 on 7/28/2018 at 5:37 PM. Helped by Stefen.

Our salesman Stefan was friendly and extremely knowledgeable about the car we were looking at and others we inquired about. He was patient and fun to work with while we made up our minds. I would give him five stars and definitely recommend him for your next purchase. We found everyone so helpful and a very smooth purchase process

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Truck and Price!

By JHarper on 4/4/2018 at 4:28 AM. Helped by Melissa Roe.

We got an amazing Titan Crew Cab truck. We could not believe how incredible the truck was both in comfort and price. We had no idea that you could get a luxury vehicle in the form of a truck which we needed very much. Our sales person Melissa or Mel for short was so helpful but not pushy. We were shocked at the quality of the inventory and price compared to the other supposedly competitive dealers. They also got us an interest rate 2 points lower than we could get through our bank and we were so pleased to get the exact payment we needed plus all the extras we wanted. We got running boards, top quality mats custom made, the bed liner protection, a bumper to bumper 100K warranty and so much more. We will be referring all our friends and family to the Nissan dealership. Nissan are better than we ever expected and to our surprise out shined our long time favorite Toyota vehicles for just a fraction of the cost. We are extremely happy with our purchase. If you are looking for an affordable truck with all the luxury at about half the price you have to check these out! WE LOVE THIS TRUCK!!! Thanks to all the folks at the dealership. Your service is second to none!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Nissan Rogue Sport lease

By 8coolkids on 3/28/2018 at 6:08 PM. Helped by Sarah.

I had an excellent experience leasing a new Nissan at Dennis Dillon Nissan. Our salesperson, Sarah, was professional, had great product knowledge and offered excellent service. I will definitely use this dealership again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best price in town!

By Jordon W. on 3/24/2018 at 4:34 PM. Helped by Jason.

Came in to Dennis Dillon and purchased a 2013 Ford Focus. Absolute best price in town and it also included a complimentary lifetime warranty on the power train. I will recommend Dennis Dillon Nissan to all my family and friends.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Consistently great

By versagood on 1/31/2018 at 10:27 PM. Helped by Harry Rood.

Consistently great Service. Very polite and efficient. They point out things that truly need attention and are ready to take care of them on the spot. They were helpful with a recall and warranty item. I am very comfortable staying with this dealership’s service department. Thank you Harry!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Sam, Service Mg. is responsible for our Excellent rating.

By Pleased Service Customers on 1/28/2018 at 3:59 AM. Helped by Sam and Harry Rood, and Technical staff we did not personally meet, as well as your Floor man..

From our First phone contact with Sam our confidence in Dennis Dillon Nissan was cemented. Never before have we ever had the pleasure to visit with such a knowledgable professional, Sam is a true caring individual, and that is saying a lot! Sam is our delightful first in his first possessing and then expressing all his traits of a highly dedicated, deeply educated individual! We also engaged Sam's staff. They spoke highly and respectfully of him as their supervisor. They are also professionally though and knowledgeable. A expensive visit, soothed only through the calming service of your most extraordinary staff. Thank you for making our day our visit notable. Oh yes, the ongoing service is progressing very smoothly.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Oil change

By Nissan versa on 1/25/2018 at 8:46 PM. Helped by I think his name is Tim. Usually on the left garage door side.

I've been taking my Nissan for an oil change and they always do a great job. Never try selling me extra stuff. Can't wait to take my GMC there

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent service and killer sales lady

By Gary8123 on 1/4/2018 at 11:14 PM. Helped by Tamara.

I was quickly assited by a young lady that took me to exactly what was looking for. We took a test drive and I decided to try and by the vehicle. She kindly foiled out all paper work and we agreed on a deal only took a little under an hour great service Thanks

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Vehicle purchase

By Snow cat on 12/29/2017 at 2:18 AM. Helped by Tamara Toscas.

Good experience from beginning to end. Sales associates were knowledgeable, friendly and dealt with me in an upfront manner. I would recommend this dealership to anyone looking for a good and fair deal.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Customer Care

By 2017 Rogue Happy on 11/28/2017 at 2:28 PM. Helped by Brandon Otano-Groves, Tim Byers, Heath.

Had my Murano serviced a few years ago. I decided then my next purchase would be thru Dennis Dillon Nissan. I’m delighted with the vehicle they picked for me. Best customer service ever! Brandon Otano-Groves was diligent and delightful to teach us all the options. Tim Byers picked a perfect car for us. Heath in the service department is great and getting my Murano in shape for my Grandaughters Birthday. Parts department manager is so great to work with. Dave Dillon Nissan is the best! Thanks for the great new car experience!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great Service

By Leovega233 on 11/14/2017 at 7:01 AM. Helped by JC and Tamara.

JC and his whole team had excellent customer service. Would recommend anyone searching for a car to go give them a visit before you try any other dealer.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Thank you

By Happy owner on 11/14/2017 at 1:54 AM. Helped by JC.

Great customer service! Thank you for helping me get into exactly what I was looking for. JC was awesome and answered all my questions and extremely friendly!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best experience ever

By Snapclickshoot on 11/11/2017 at 4:14 AM. Helped by Jeremiah Clemons.

Jeremiah was fantastic and helped us get the perfect vehicle! Will be telling everyone Thank you! We couldn't be happier with our experience here

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience! Brandon made the process easy!!

By Girls2 on 11/5/2017 at 8:14 PM. Helped by Brandon O and Financial officer.

Brandon was very personable and made the experience easy although we spent the whole day in the dealership, but no fault of his! He worked with us and answered most of our questions. He was a pleasure to work with!!

I would recommend this dealer.