Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
5  
Friendliness
5  
Overall Experience
4.9  
Price
4.7  
Quality of Work
4.9  
Service
4.9  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

All concerns addressed!

By Carol on 2/15/2019 at 4:57 PM. Helped by I'm not good with names. BUT the service manager spent time showing my wife many options that we OLD Folks were having trouble understanding!.

Every issue we had was addressed and so for we are happy with the results. The only item we now have is that the add-on hitch system have only the 4 way electrical plug. Even our small utility trailer has the 7 way plug. This may not be an issue if we do not need to go on the road with that trailer. BUT it would have been better IF that were an option!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Seriously Perfect Service

By McNeelyStingerOwner on 2/12/2019 at 8:56 PM. Helped by Chris, Desi, Dave, and Paul.

The Service and Parts Department at Dennis Eakin Kia is the best of the best. Chris, Dave, Desi and Paul are the best at what they do. From my greeting to my departure I received service mixed with caring. That is why folks with all makes and models make them their service and parts team just like me. Thank you all for what you do.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Tune up & tire rotation

By Lainie on 2/5/2019 at 8:13 PM. Helped by Billy.

Excellent service..so glad I went..they found a nail in my tire & it needed to be replaced. Thank you for checking thoroughly. Otherwise I would have been stranded on the roadside.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Schedule an appoment.

By Pumpkin018 on 2/3/2019 at 11:47 PM.

You can schedule an appointment and you do not have to wait long. The service department is on point. A great dealership to do business with.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great

By Brian on 1/31/2019 at 12:38 PM. Helped by Scott.

It as always was great experience our salesman was great along with the finance team in and out with what we wanted in less than 3 hrs. We will be back for our next car too.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Tire repair or replacement?

By Berliner Goere on 1/30/2019 at 2:16 AM. Helped by Desy or Desi.

Had to have my tire checked out since it lost air pressure. Could not be repaired . Had to get a new tire which was a little expensive but I always get great service here.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service explained all

By Massachusetts on 1/27/2019 at 9:06 PM. Helped by James Matthews polite knew & described what was done very informative.

Excellent explanation of all they did & realized a recall checked everything James Matthews nice guy very helpful & knowable answered all & any questions I had I left very pleased

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent experience with dealership.

By chuck51 on 1/24/2019 at 2:45 PM. Helped by Desi Prosser.

I bought my car new from the dealership. I have all my maintenance performed at the dealership. Really enjoy dealing with the service personnel. They listen, they're respectful and keep me updated on the progress.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good customer service

By TammyM on 1/21/2019 at 6:42 PM. Helped by Clint.

I only bring my car here. Always friendly n great customer service. Although they always try and sell me a car lol...but always great experience!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Getting car serviced!

By Irma on 1/20/2019 at 3:19 PM. Helped by James.

I am from San Antonio and I prefer traveling 2 hours to get service! Everyone in this area is so friendly and the service is amazing. It is a small town feeling and I would recommend this place to everyone! Kind and caring people are getting harder to find!

I would recommend this dealer.

Overall Rating

3.8  

5   Customer Service
5   Friendliness
3   Overall Experience
3   Price
3   Quality of Work

Quality of Service Decreases Over Time

By Eakin on 1/17/2019 at 6:20 PM. Helped by Desi Prosser.

I bought my first new vehicle from Dennis Eakin Kia in 2012. It was a 2013 Forte SX. The service was great, the people were great, and the car was awesome for a small car. I loved that car. But two years later I wanted a bigger car so I traded in the Forte and bought a new 2016 Optima while I was waiting to get an oil change on the Forte. The salesman offered to have the windows tinted for free as well. The car was great but did not have as many options on it as the Forte. Apparently I had free oil changes for the first 3 years of owning it and every time I went into get an oil change, done, I paid for it. No one ever reminded me of that. Then in April of 2018, I went in for an oil change and ended buying my 3rd brand new vehicle from Dennis Eakin Kia; a 2018 Sportage FE. I was told the vehicle had the Android Go version of the radio. Whoever waxed the vehicle for me while I was doing the paperwork got wax on the plastic bumpers which never comes off. No offers to tint windows either. The quality and service got progressively cheaper as I bought new higher priced vehicles from them. Just yesterday I was told by the Service Department that my version of Sportage is basically "As Is". I cannot upgrade the radio due to wiring issues. I should have never traded in the Forte SX. If I buy another Kia, it probably won't be from this Kia dealership. Service department is great though. Fast and friendly. I never have had any issues with them. I love the Dennis Eakin Kia Service Department. But's that's it anymore.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good service and a great waiting area

By lawrence taylor on 1/15/2019 at 9:38 PM. Helped by Service writer.

Dennis Eakin Kia Has excellent service and gives an experience with no high pressure. Service writers are great. They ensure your visit is relaxing and provide updates and prompt service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By ME on 1/10/2019 at 6:30 PM. Helped by Desi Prosser.

Desi, the service consultant, is always so friendly. I dropped my car off, went to lunch and it was waiting for me when I returned. My sales person, Anthony Freeman came to greet me also.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By Becky on 1/9/2019 at 6:11 PM.

Everyone is always friendly and the service is great! I have bought everyone of my Kia's from them and will never go anywhere else

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Above the Rest!

By McNeelyStingerOwner on 1/6/2019 at 7:06 PM. Helped by Desi and Lance.

Great service by great folks! It was easy to schedule an appointment and when I arrived I was greeted immediately and my state inspection done quickly. The waiting area was clean and offered a variety of beverages and snacks including fresh fruit. There is also a nice play area for children.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding

By Lynda2big on 1/6/2019 at 2:07 AM. Helped by Oleesha Ronan and Diane.

Our female car sales person was truly interested what my husband and I need in the purchase of our new KIA Sportage. The finance lady was nice and explained everything at a pace we could keep up with. Both ladies truly cared. It was quite obvious that they truly care about servicing the public and truly loved their job.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Cruise control installations

By Hector on 1/5/2019 at 7:59 PM. Helped by Chris.

Chris was very nice waited and stayed late until the installer arrived and completed the job who was coming from Austin and was delay,both were very professional and honor they word,Chris great job,thanks.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Out with old. In with the new

By Sorentolover on 1/4/2019 at 8:53 PM. Helped by Sean Whitaker.

Great customer service in sales and finance. Go Sean and Debbie. Enjoyed all the time and effort to make the sale meet the customer needs!! Thanks. I went in for a service appointment and came out with a brand new car. My third Sorento now.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Car Dealership

By McNeelyStingerOwner on 1/4/2019 at 2:07 PM. Helped by Mario, Shawn, Terry, Desi, Paul, Lance, Debbie.

I am 56 years old and have purchased many vehicles in my lifetime. I have purchased more vehicles at Dennis Eakin Kia than all my purchases before combined. I drove my Honda Passport until it was no longer cost effective to bandage up.....and never drove a new vehicle until I purchase my second Optima at Dennis Eakin. Bottom line up front, not only do they make the purchasing process easy, they bend over backward to give me the best deal. Until I started buying cars at Dennis Eakin I never knew what being a part of a car dealership family felt like. Now I do, and I will never buy a car anywhere else. To Terry, Debbie, Mario, Chris, Desi, Paul, Shawn, and the entire team, thank you. A special thanks to Kimberly and Shaun also. I love Dennis Eakin! Tane McNeely

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Dennis Eakin Kia is Phenomenal

By McNeelyStingerOwner on 12/22/2018 at 1:33 AM. Helped by Terry, Mario, Desi, Lance, and Debbi.

Terry and Mario made leasing my 2019 Stinger a painless process. This is the first time I had the pleasure of meeting Terry. He is a great guy. Mario has worked with me on my last 4 vehicle purchase/lease with Dennis Eakin. He streamlined the process and makes it more painless each time. I am a Dennis Eakin Customer for life. Thank God for Kimberly, Shaun, Terry, Mario, Debbie, Chris, Desi, Lance, Tyrone, Paul, and the rest of the team!

I would recommend this dealer.