Dealer 2-Year Rating

Overall Rating

3 / 5
Customer Service
3  
Friendliness
3.7  
Overall Experience
3  
Price
3.7  
Quality of Work
3  
Service
1  

Dealer Reviews

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Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Window regulator labor too expensive

By Tim Williams on 6/22/2018 at 5:20 AM. Helped by Service manager.

My drivers side window regulator needed to be replaced. The cost was 498.01 I went on line and average dealer cost was from 272 to 512. The 512 is on upper end of charges in my estimate it would be the cost to repair the vehicle in a higher cost of living area ie.los angels or another big metropolitan area. Knowing this I called other dealerships in this area Pinegar and Marshfield Chevrolet and their estimate from both was 320. After I learned this I complained to shop supervisor. He refused to match price these other dealership charge. Pinegar and Marshfield cheverolet had the same part cost as Ozark Chevrolet but the labor charges were twice as high at Ozark Chevrolet. There were bogus charges for 30 dollars for shop materials and 280 labor charges. I don't know why they don't believe in a business philosophy of wanting repeat customers instead of cheating them. After all I bought two cruzes from Dennis hanks Chevrolet (the dealership which was bought out by Ozark Chevrolet located in same building). My door after they made the repair rattles now.

I would not recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

Experience at Ozark Chevrolet

By V8Puller on 11/4/2017 at 4:12 PM. Helped by From service writer to general manager.

After four trips and weeks without my truck for the same issue my truck is still not repaired. The fifth time and five weeks later I contacted corporate for help with this issue. Corporate did respond and a new motor was installed after two more weeks. Since the new motor was installed the dash warning for low oil is coming on and the dipstick cannot be removed and the engine light flashes at random times. After taking it to the dealership three service people could not remove the dipstick. I was told to drive it and bring it back the following week and they were able to pry the dipstick out and they added oil and said everything was fine. They left it locked in four wheel drive for some reason. It has been two weeks now and the oil, dipstick and four wheel drive have been the only issues so far.

I would not recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

It didn't take all day to get a great new farm truck

By Big Red Chevy Truck on 5/1/2017 at 3:49 AM. Helped by Shane Davis.

We were able to shop online and find the truck that met our needs on the Ozark Chevrolet lot. We contacted them by email and Shane Davis called and set up appointment time that worked for us. We got there late afternoon in winter when it gets dark early and were driving our new truck home before dark.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good Dealer Experience

By Colorado Lover on 4/13/2017 at 3:36 PM. Helped by Shane Davis.

I had a good experience purchasing a Chevy Colorado. The salesman and sales manager both were very helpful providing timely information and making the buying process as easy as possible. Everything works properly on the Colorado and the gas milage is as advertised. Ozark Chevrolet will be the first place we look when we go to replace other vehicles that we own.

I would recommend this dealer.