Dealer 2-Year Rating

Overall Rating

3 / 5
Customer Service
3  
Friendliness
3  
Overall Experience
3  
Price
3  
Quality of Work
3  
Service
1  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Accommodating, polite, informative, attention to detail....

By John Callahan on 9/6/2017 at 12:17 PM. Helped by Betsy Jallade in sales and John in financing.

So fortunate to have Denton Ford only an hour from our home. For a solid month, I researched pickup trucks, Ford pickup trucks, and at least 6 different states trying to get the right truck for me and in our budget. I was just about cross eyed when I was finished. I kept going back to Denton Ford because their price was the closest I could find to our budget. I gave them a call and told them they had to pick up trucks that I would like to test drive, in no time at all they had them both on their lot for me to come look at! My wife and I showed up and couldn't believe just how pretty both of them were. I was feeling very very under the weather and honestly did not even want to be there. Betsy came in on her day off without complaint so my wife and I could test drive both of these trucks, she was happy as a lark! After my wife and I drove Each truck, I got in our car and felt like I was dying! My wife Linda, went inside and talk to Betsy and some of the other employees about the trucks for me. We still needed the price to come down pretty significantly to put one of those trucks in our driveway, and to be honest I didn't think it was going to happen. What's that saying.... Nothing ventured, nothing gained... So, they did a credit check on us and our credit wasn't absolutely perfect by any means, but then again it wasn't bad. They stretched our payments out over 84 months and got our payments really close to what we needed. But really close isn't the same as what we needed. At that point I still wasn't sure what was going to happen. My wife and John went back and forth on ways to make it work and lo and behold between John and whoever he was speaking with on the other end of the phone they put it in the pocket, that beautiful truck is now sitting in our driveway. I will forever be indebted to Denton forward for helping us get pretty much my dream truck, at the monthly payment we can swing. So hats off to you Denton Ford, anyone I come across that is looking for a vehicle I will be sending them towards you!!! My son already knows about you guys and he is going to be buying a new truck within the year he thinks. Sorry but then again not sorry for this long review but that is how it went down. My wife and I now are the proud owners of a Ford F-250 XLT crew cab pickup truck, the color of it is a white gold metallic with a tan/camel interior. Happy Happy Happy Jay & Linda Callahan

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Service Department

By steve123 on 9/1/2017 at 3:00 PM. Helped by service.

I was giving a written proposal of $99.99 for a wheel alignment on a 2014 F150 truck. The bill came back at $111.60 and when i asked the service manager why it was higher than the proposed amount he said it was for "shop supplies". When i asked him what supplies were added he could not tell me but said that everyone is charged for shop supplies (this was for wheel alignment and no disposal for oil or other items were required!) I told him that this was a rip off and i would not come back to that dealership. He said did i want to talk to the owner and i told him no and reiterated that i would never come back there because it is a price gauging establishment! Do not go there!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Review

By Robert Hilgartner on 7/22/2017 at 5:50 PM. Helped by Betty.

Denton ford answered all questions regarding new cars and there models. They were straight up with pricing and made an offer I couldn't refuse. The model,in the color,with the options I wanted was available price was right. So I bought my new escape at Denton ford.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

They suck

By nana135 on 9/7/2016 at 8:41 PM. Helped by Don't Know.

Daughters car broke down they took it their. After paying $600 to have it fixed it was worse than before. Don't go there!! The car broke down 1.5 miles from dealer leaving a family stranded in Walmart parking lot. When they picked up the car my son in law made the tech get in to see how bad it was, his answer "bring it back Tuesday we'll take the engine apart" Right after the first time I don't think so. And his company's mission statement is "superior consumer experience. We will express our love for every customer daily." Sure by leaving a family stranded miles from home. Ford needs to speak with this dealer.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

broke down

By rob H on 7/12/2016 at 1:26 AM. Helped by Mike Burton, Jason Burton.

My wifes horse trailer broke down in Annapolis. We got a quick diagnostic from a local shop and I had to get the trailer back home to Centreville because of he animals inside. I called Denton Ford Service nd they were able to take me in right away and even provided a loaner car as it was going to take a little time. They provided me with an estimate by phone and gave me an accurate time to complete. Great small town shop with some highly qualified folks there. Mike Burton, the general manager, went out of his way to make this a positive experience. I also highly recommend Jason Burton as a professional in every way.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

horrible service

By paul duncan on 11/18/2015 at 6:18 PM. Helped by James rubino.

We bought a 46000 dollar truck from here and cannot get any return calls and nothing but lies on when we can get our truck. Have been told several times this and then I have to keep calling and then it's another day and same thing.i would never go back to this place again. When I first went for pricing out our new truck they called me all the time and then text all the time.

I would not recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

My experience with Denton Ford (a Preston Ford...

By neverbuythere on 3/25/2014 at 4:13 PM. Helped by Danny Rahe.

My experience with Denton Ford (a Preston Ford dealership) About 2 months ago on a Friday I traded in my truck to Denton Ford on a used Subaru Impreza WRX. There was snow on the weekend that I bought it so I didn't really drive it until Sunday. While sitting at a red light on Sunday I noticed the smell of burning oil coming from the car, I dismissed it thinking it was just some spilled oil from a recent oil change. The following day at work when I was starting the car to leave I noticed blue smoke coming from the exhaust so I decided I better let the dealership know. It was over a week before we could get our schedules lined up to where I could get the car over there and be able to use the loaner car while it was being checked out. At this time I still had only one key to the car and no FOB so I could not lock the doors without setting the alarm off when I unlocked them. The keys we supposed to be mailed to me the very next day after I bought the car and by the time I took the car in to have it checked out over a week later they still had not even been mailed out . At this point I was a little annoyed by the after sale customer service, but you almost expect that from a car dealership anymore. Then things went downhill quickly. The same Friday that I took the car in to have it checked out they called me back around 5:30 and told me they could find nothing wrong with the car. I then asked what the results of the compression test was that I specifically requested due to the blue smoke and smoke in the crankcase. They proceeded to tell me that their dealership was UNABLE TO PERFORM A COMPRESSION TEST at their dealership. I could perform a compression test on a vehicle with a broken sparkplug and a piece of hose when I was 12. That did not sit well with me. I strongly felt that they just did not want to deal with the problem, and frankly at that point all trust in the dealership was lost. I then spoke with the dealership's general manager. He agreed to have the car sent to Gateway Subaru to have it checked out. Upon their inspection of the car it was found that the car had bad exhaust valves on cylinders 2 and 4. (but according to Preston there was nothing wrong with it). I was told the car would be ready by Tuesday, which having no trust in Denton I proceeded to call Gateway Subaru and was told the parts wouldn't even be in by Tuesday. At this point I knew what direction this mess was going in and I asked the GM to purchase the car back to which he told me they would not do. I thought that with 2 weeks in and 2 flat out lies by his dealership that was completely unfair, so he agreed to look for another car similar. During the next 2 weeks I responded to him with similar cars in the area to which he didn't respond until the second or third email or even a phone call sometimes. After it was finally decided there was not an acceptable replacement I asked him once again to purchase the car back he told me that he would but for $3000 less than I paid. With that I had no choice but to have Gateway Subaru do the work. I was told the car would be completed on Thursday so excited to have a repaired car back to me I patiently waited for Thursday. Unfortunately, when the end of the day Thursday came around I still had not heard from the dealership and sent out an email inquiring. Once again my email was ignored. Only when I called Gateway Subaru myself and got a return call the following Monday was I informed the heads were warped and at a machine shop to be repaired. (but remember there was nothing wrong with it according to Denton Ford) Yesterday, after two more weeks, I finally picked my car (and the keys) up from Denton. Unfortunately on the way home the turbo sounded completely wrong, and then the check engine light came on, and then the cruise control light, and finally the traction control light as well. What's worse is that when I take the car out for ice cream later I notice a nice new dent in the front of the car that removed paint as well and looks to be caused by the engine hoist while removing the engine from the car. After talking to the General manager at Denton ford I was told the check engine light was probably a gas cap not being tight (which is crap and doesn't explain the other lights at all) and worst of all the dent was between me and Gateway Subaru and not his problem. This is completely unacceptable because the car went to Gateway Subaru on behalf of them I was not a part of that exchange so it should most certainly be their problem. So now my car still isn't right and there is a nice new dent in the front bumper. TL;DR Preston Ford has the worst customer service I have ever dealt with and I would strongly recommend you look elsewhere to buy a vehicle

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I had a great experience purchasing a new vehicle at...

By nicole8312 on 10/20/2012 at 10:14 PM. Helped by Ricky Towers/Lauren Meyers.

I had a great experience purchasing a new vehicle at Denton Ford with Ricky Towers last night. Unlike most customers who visit a dealership excited about purchasing a new car, I was a little less enthusiastic. I had been battling some financial difficulties after my husband was laid off from a well paying job and we were never quite able to overcome the challenges the economic recession had posed for us. It was time that we traded in my beloved luxury vehicle for something a little more practical. Mr.Towers was very empathetic and understanding to my dilemma. I explained my situation, gave him the payment amount that I needed to be at, and shared some of my perfered vehicle colors and features. Mr. Towers worked up numbers on a couple of different vehicles and rallied with lenders to get me a decent rate despite a questionable credit score. He researched several different rebates that I would be eligible for and by the end of the night I was in a new vehicle with several upgrades, an affordable payment, great gas mileage, and a color that I loved. In the finance office Mr. Meyers was very thourough in his explination of the paperwork. I truly appreciate the kindness and the dedication to meeting my needs that was exhibited by Mr.Towers and the sales staff at Denton Ford.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

We had superior service at Denton Ford. Randy Jackson...

By pkmck on 7/11/2011 at 2:45 PM. Helped by Randy Jackson and Greg Vickers.

We had superior service at Denton Ford. Randy Jackson and Greg Vickers went above and beyond to answer all of questions and made sure all of our needs were met. I would highly recommend them and Denton Ford to anyone!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

We went to the dealership to see about trading in our car...

By Bgarver on 6/23/2011 at 12:59 AM. Helped by Randy Jackson, Paul Coleman, Gregory Vickers.

We went to the dealership to see about trading in our car that was in good shape but had high mileage. Randy and Paul worked very hard to put me into the truck that I wanted and kept me in the same price range for my payments. Gregory worked hard to get me the best financing available. Randy and Paul were very professional and easy going. I would gladly buy another vehicle from them.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Randy Jackson came out into the pouring rain to see if he...

By june on 4/16/2011 at 11:15 PM. Helped by Randy Jackson.

Randy Jackson came out into the pouring rain to see if he could help me when he saw me looking at cars on the lot. He showed me several cars on the lot, and when they were not what I was looking for, he had the car I thought I wanted to buy delivered to that dealership so I could see it and test drive it. He made sure I was able to buy the car I wanted even though I suspect it may not have been the car he wanted to sell me, so he truly put this customer's satisfaction first. In addition, when I picked up the car, there were a couple of minor things that needed attention that had not been noticed before the sale was completed, and they were taken care of at my convenience and at no cost to me. Mr. Jackson, the general manager, and the service manager made sure of it. This was an excellent experience overall!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I went today looking to get my cars oil changed and Randy...

By jonesindenton on 3/1/2011 at 2:41 AM. Helped by Randy.

I went today looking to get my cars oil changed and Randy ended up talking to me and showed me anew Fusion. I liked the vehicle tremendously and with my husbands approval I drove out this evening in my new Ford Fusion. I will truely recommend Randy to all of my friends and relatives

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Allan provided a great service while purchasing a used...

By Stars123 on 2/28/2011 at 11:50 PM. Helped by Allan Laque.

Allan provided a great service while purchasing a used vehicle. Allan was freindly and explained the process with excellant detail. Allan took time with me while making my purchase and answered all my questions. I would recommend Allan to other people who are preparing to purchase a vehicle from Denton Ford. Thank you Jack Smith

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

It was a good experience and I was treated me like...

By mikegermanwoolford on 2/28/2011 at 10:04 PM. Helped by Greg Vickers, Mike Burton.

It was a good experience and I was treated me like family. Everything on the new truck was explained to me. I knew 3 of the employees and it made the whole experience nicer. It was a wonderful ride home in my new truck and I am still enjoying it.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I am happy to say that we had a very pleasant visit with...

By cindisnyder on 2/28/2011 at 5:33 PM. Helped by Allan Laque.

I am happy to say that we had a very pleasant visit with a knowledgeable, friendly sales associate. From entering the front door, your sales associate, Mr. Allan Lague was right there to greet us, shook our hand, had a very professional attitude and was more than helpful in directing us to the type of vehicle that would support our needs and not have us driving above our means . This made our experience nice from the beginning. We will definitely return to Denton Ford to purchase our new vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

We were treat very well by Mr Laque and the wholer staff...

By really lucky on 2/28/2011 at 12:11 AM. Helped by Alan.

We were treat very well by Mr Laque and the wholer staff from Denton Ford. We went in nit expecting to buy a vehicle but the deal was so great we couldn't pass it up. We will be back to buy our next car from Alan and Denton Ford. Once again to the whole Denton Ford Staff

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchased our second vehicle in two months from Greg. ...

By knoxh35 on 2/27/2011 at 8:54 PM. Helped by Greg.

Purchased our second vehicle in two months from Greg. The staff at Denton Ford is always very friendly and helpful. We also get our vehicls serviced at Denton Ford and we never disappointed. We truely recommend Denton Ford for all of your vehicle needs

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I was looking at buying a new car for my wife as she had...

By Mike Myers on 2/23/2011 at 7:09 PM. Helped by Allan Laque.

I was looking at buying a new car for my wife as she had 90,000 miles on her Envoy. I thought I was committed to GMC Envoy until I drove the Ford. It felt solid and I need something solid for my wife. We have 4 grandchildren and their safety is very important. I don't regret my decision to purchase from Allan.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

When we stoped by this dealership we were just looking...

By vcg on 2/9/2011 at 3:48 AM. Helped by Gregory A. Vickers.

When we stoped by this dealership we were just looking around not expecting to buy a car on this day. Well Mr. Vickers came outside, and it was very cold out, greated us and invited us to come in and tell him what we were looking for. We explained we were just looking around pricing cars not really sure what kind of car we were looking for. He asked what price range we were looking for and when we told him he said he beleived he knew what we were looking for and they had the car there in the dealership. We looked at the car, really liked it and then we started talking price. He was very understanding, worked things out for us so we could sign papers that day. Well need I say more, we signed the papers and are proud owners of a used/new to us, Ford. Mr. Vickers even delivered the car to us because there was no way we could pick the car up. I would recomend this Dealership to everyone, as a matter of fact I already have told some of my friends and co-workers if they need a new or used car to go talk to Gregory Vickers at the Ford Dealership in Denton.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Alan is a very pleasant salesperson to work with. We...

By Charlezboyz on 12/30/2010 at 6:41 PM. Helped by Alan.

Alan is a very pleasant salesperson to work with. We really enjoyed working with him. We will send everyone we know to see Alan. He took his time making sure we we taken care of and did not pish us into anything we didn't want. Job well done Alan. BRAVO

I would recommend this dealer.