Dealer 2-Year Rating

Overall Rating

1.9 / 5
Customer Service
1.8  
Friendliness
2.3  
Overall Experience
1.8  
Price
2  
Quality of Work
2.3  
Service
2.5  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Very UNETHICAL DEALERSHIP

By Disgruntled buyer on 3/2/2018 at 1:17 AM.

Went to purchase a new lexus. Been there several times and was quoted a price MSRP less the amount we agreed upon 2018 and shook hands with the Salesman on the deal. Went to purchase the vehicle and the quoted a price $1000 higher than agree upon. The salesman said did you want a? 2017 ? We walked out and will never return to this Dealership!!!

I would not recommend this dealer.

Overall Rating

1.3  

1   Customer Service
1   Friendliness
1   Overall Experience
2   Price

Terrible customer service

By ConnieK on 2/20/2018 at 5:38 PM.

Terrible customer service. If I could give them zero stars, I would. I have always been able to drop off my vehicle for an oil change and receive a courtesy car for the day. Today I went to drop off my ES 350 for maintenance and was told that is no longer their policy. I don't understand why when I filled out the online form for the service request there was a question asking if I would need a courtesy car if this is no longer their policy. Johnny Reyes was not helpful and told me that this has always been their policy. That's funny because this is the first time I have been told this. If I wanted to be treated this way I would have saved $15,000 and bought a Toyota Camry. The reason I purchased a Lexus was for their outstanding customer service. With the new ownership, the customer service is gone. I will not be returning to this dealership again.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

3rd Lexus RX350

By Desert Car Gal on 1/3/2018 at 5:55 AM. Helped by Enrique Cortes.

Went in for an oil change. Staff was very friendly and was attentive while looking at the cars in the showroom. Enrique approached me and asked if I needed any help. I let him know I was having my 2015 Lexus Rx350 in service. Next thing I know I'm driving away in a brand new 2017 Lexus RX350 and my lease wasn't close to being up. Thank you everyone at Desert Lexus and if your looking for a new Lexus make sure to ask for Enrique Cortes.

I would recommend this dealer.

Overall Rating

1.2  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Oil/Filter Change

By TerryBasham on 10/19/2017 at 2:12 PM.

Unless your prepared to leave your car for the day or stay several hours for an oil change this is not your dealership. I was told that my oil/filter change would be 1 1/2 hours. After almost 2 hours the car was ready, however, they needed additional time to wash the car. I could not wait for the car wash. Upon leaving I noticed that they did not place and reminder sticker for my next oil change. You would think for $128. they could at least place a reminder sticker on the windshield. Last Time......

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience
1   Price

Be careful

By Angryguy on 9/11/2017 at 7:05 PM.

They slipped items in my contract that were never discussed like $995.00 paint protection, $750.00 wheel and tire protection. I should have taken contract home and read very carefully before being hurried into signing late one night.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience
1   Price

Overpriced, underserved

By Michael on 12/10/2015 at 2:32 AM.

I called to get a side mirror glass replaced. They said come in at 11:30 and, expecting a repair, I was surprised to be told that they couldn't do it and that when the could, it would run $443 to do the job. I called around and had it done in one hour for $108. They were just ripping me off and had no regard for my time!

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great service

By fdelarue on 9/12/2015 at 4:11 PM.

Rick Corbin has always given total attention to any reasons why i had to service my car and has always provided me with great service. Only great things to say ! :)

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Reuben Quezada has been my service man for over 3 years....

By 3masters on 4/18/2013 at 7:41 PM. Helped by Reuben Quezada.

Reuben Quezada has been my service man for over 3 years. He is the greatest!!!! Excellent service!! The only reason I take my car to Desert Lexus is because of Reuben! Always satisfied!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Top notch dealership. I recommend Desert Lexus to...

By apweaver on 4/11/2013 at 11:02 PM.

Top notch dealership. I recommend Desert Lexus to everyone interested in purchasing a new or used vehicle. Reuben Quezada is at the top of his game, efficient, friendly and takes care of your car as if it was his own! Very quiet and comfortable lounge area. Good coffee!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

This is my 5th. Lexus and my Wife's 4th. and never...

By fgaeta32 on 4/3/2013 at 9:10 PM. Helped by Rueben Quezada Excellent Service Consultant.

This is my 5th. Lexus and my Wife's 4th. and never had to complain about the service we have enjoyed over the past 12 plus years. All the employees are very responsive and cordial.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The folks at Desert Lexus are always friendly, the...

By D Hayes on 1/30/2013 at 1:16 AM. Helped by Rick Corbin.

The folks at Desert Lexus are always friendly, the service is beyond reproach; our salesman, as well as everyone we have dealt with, has been very attentive to our needs and has treated us fairly. We bought a Certified used Hs250n in November of 2011, then purchased a CT200h in August of 2012 from this dealership. We have bragged about Desert Lexus to anyone who brings up a car purchase, especially if they've had a poor experience. We will continue to deal with Desert Lexus and when it's time to purchase another vehicle it will be at Desert Lexus.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Top shelf experience! They are the best. I recommend...

By Bharnik on 1/8/2013 at 8:14 PM.

Top shelf experience! They are the best. I recommend desert Lexus for purchase, lease and service. My wife and I always receive superb treatment. We have bought and leased cars here for many years and are proud to be their customers.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Have been dealing with Desert Lexus since 1998 and have...

By Chuck Chisholm on 7/27/2012 at 5:22 AM.

Have been dealing with Desert Lexus since 1998 and have purchased more than 7 Lexus automobiles during this period including a 2013 RX 350 just 3 weeks ago. My experiences during the past 14 years has been on a scale of 1 to 10 with 10 being best is a flat out 10!! Desert Lexus is in my opinion a World Class Dealer in every aspect of of sales and service and overall Customer Service. A Great Organization with an wonderful staff at every level.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I'm treated like family & all details are taken care...

By desertconcierge on 7/24/2012 at 9:10 PM. Helped by Juan Diaz.

I'm treated like family & all details are taken care of even if I need reminders. I don't visit often but I am always remembered!

I would recommend this dealer.

Overall Rating

2.3  

2   Customer Service
4   Friendliness
2   Overall Experience
1   Price

I tried to buy a new RX350 for my wife in May 2012. I...

By TBB on 7/24/2012 at 9:40 PM. Helped by DON'T REMEMBER.

I tried to buy a new RX350 for my wife in May 2012. I told the salesman that I did not want to go into Orange County to buy as I now live here in Palm Desert but I wanted a good price. He offered that car approx $1000-$2000 below the window sticker and would not quote a price beyond that. He kept telling me to "make an offer".... I then bought the car (over the phone) in Orange County for considerably less money without all the drama. I have told many friends about the poor experience and will continue to do so.

I would not recommend this dealer.

Overall Rating

4.0  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Comfortable lounge and good service. However, I had to...

By dgwahl on 5/31/2012 at 8:25 PM. Helped by Alex Byron.

Comfortable lounge and good service. However, I had to bring the car in three times in less than a month. The first time was routine 5000 mile service. A few days after the service I was informed that I would have to bring the car in for a parts replacement recall. Several days after that appointment my engine light came on and wouldn't go off. I live an hour away from the dealer so this was a major inconvenience. The did agree that they would give me an extra maintenance service for free.

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
4   Quality of Work

Service consultant is very careful and explains...

By jomike6 on 4/23/2012 at 9:08 PM. Helped by Ruben Quezada. He is great!.

Service consultant is very careful and explains everything that needs to be done. He is responsive to our needs. He is a joy to deal with.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The sales force were very informative about all the...

By fcwilson on 2/28/2012 at 12:00 AM. Helped by Gabe Marshall.

The sales force were very informative about all the different products and services, they helped me to understand all the different cars and SUV's in the line. No pressure was used to make me buy a new or used vehicle. The staff is very profesional and friendly. It was a pleasant change from my past experiances with other dealers. I would highly recommend this dealership to all my friends and family especially the great Gabe marshall who was the oneperson that made up my mind to buy my new Lexus vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Simply put .......desert Lexus is the most professional ...

By Mike Barnblatt on 2/27/2012 at 10:58 PM. Helped by Gabe Marshall.

Simply put .......desert Lexus is the most professional dealership I have ever dealt with. I enjoyed every aspect of the transaction. They had my best interest in mind. I (my wife and in) really enjoy our 2012 RX 350.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I just recently leased my third Lexus RX, and it's the...

By jarosser on 2/22/2012 at 6:55 PM. Helped by Javier Cuevas.

I just recently leased my third Lexus RX, and it's the second one that I've gotten from Desert Lexus. From beginning to end, they made my leasing experience wonderful. I got an amazing car, and at a really great price. I would definitely recommend Desert Lexus to anyone looking to get a new Lexus.

I would recommend this dealer.