Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
5  
Friendliness
5  
Overall Experience
4.9  
Price
4.7  
Quality of Work
4.9  
Service
4.8  

Dealer Reviews

Show:  

Overall Rating

4.4  

5   Customer Service
5   Friendliness
4   Overall Experience
3   Price
5   Quality of Work

Nice Dealership

By H.griff27 on 8/14/2017 at 11:58 PM.

A little pricey, but they help you out and they have nice vehicles. Everyone is very friendly and willing to help. Wold recommend to others.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

pleasant this is a great dealer ship

By gashauler on 8/16/2017 at 6:48 PM. Helped by matt in parts.

have nothing but good things to say about this dealer ship from sales to the excellent service department just had my ram in for warranty matt in parts let me know when he had everything my appointment was a day later and it was done in a timely manner

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service Review

By Mistie Miller on 8/11/2017 at 9:47 PM.

Ken was friendly and very willing to help. He Welcomed me upon arrival and also called with an update of what they were working on.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Great customer service

By KMF2011DD on 8/9/2017 at 7:38 PM. Helped by Matt Streichhirsh.

Everyone at Deur Speet Motors are always friendly. Kenneth Hope is great to work with along with everyone else. I want to thank Matt Streichhirsh for doing a great job on my truck.

I would recommend this dealer.

Overall Rating

4.3  

5   Friendliness
4   Overall Experience
4   Price

Ram 2500 Purchase

By Richard Sattelberg on 8/9/2017 at 11:40 AM. Helped by Sherri Luchies.

Jay and Todd genuinely cared about my interest in purchasing a vehicle. They went to work to find the pickup that had the options that I specifically wanted. I didn't get that take it or leave it attitude from these guys !

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By Nicole M Looy on 7/28/2017 at 12:28 PM.

Bought my vehicle from Deur-Speet about a month and a half ago. Last week it started making a clunking noise when I was driving it. Called Deur-Speet and they told me to bring it in. They gave me a loaner vehicle to drive and diagnosed my problem as a bad cylinder. Thankfully that was covered under the power-train warranty I had on my vehicle. They also noticed that an engine coil needed to be replaced, which they did. I had to pay for the engine coil, but they didn't charge me labor. I was without my vehicle for a week, but they kept in contact with me throughout the whole process. Very pleased with their service!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Brand new customer but treated like I'd gone there for years

By OscarTitus on 7/27/2017 at 11:18 PM. Helped by Matt.

I was very impressed by the staff at this dealership. Service advisor made sure he understood the odd issues my vehicle was having. What they found was clearly explained to me. Even though it took a couple tries for my intermittent issue they really couldn't test drive to find, it got taken care of, and much quicker than I expected. For me it is worth the drive to come to a great dealer like this. Dealership is clean, staff personable and friendly, waiting area neat. Much more impressed with this operation than the bigger city Jeep dealerships I have been to.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome job!

By Moose33 on 7/27/2017 at 6:19 PM.

This dealership works hard to make the customer feel welcomed and that their vehicle is the most important from sales to service. I can't wait to do many more years of business with them.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly & quick service

By Fairfellas on 7/20/2017 at 8:23 PM.

My car was serviced quickly & everything explained to me clearly. Ken was very helpful & friendly. Waiting lounge was comfortable and staff was all very friendly. Definitely would come back & recommend to others.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Simply the Best

By Nic Proctor on 7/19/2017 at 11:44 PM.

From start to finish Deur-Speet Motors treated my wife and myself as nothing less than first class customers. From the purchase, to service they are always prompt, courteous, and professional. **Highly recommend**

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Pacifica questions

By SH Vissia on 7/13/2017 at 7:30 PM. Helped by Matt.

Ken Hope was very helpful and thorough when we recently brought our van in with some questions. Matt, in the service department, was also quite knowledgeable. He listened to our concerns and remedied the problems. Thank you!

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Chrysler Pacifica

By SH Vissia on 7/13/2017 at 7:21 PM.

Jay Luchies was very kind and friendly with the purchase of our vehicle. We are extremely pleased with our new van. Tom Schuiteman, Kim Rasch and Tom Wiersema were also willing to answer any questions/concerns we had. Thank you Deur Speet. Recently we took our van in for some updates and concerns. Ken Hope was thorough and helpful. Matt in the service department was also quite knowledgeable. He listened to our concerns and remedied the problems.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Repairs with Kenneth Hope!

By Tea4twoby4 on 7/7/2017 at 4:59 PM.

I am very Leary with dealership since I have had previous bad experiences; however I had grew service at Deur Speet and Kenneth Hope! He was explained everything, made me feel very comfortable (since I am not mechanical inclined), and due to the amount of repair (larger amount) didn't make me feel awkward about the repairs. He was simply great! I dropped my vehicle off & it was repaired prior to pickup date & I received several calls ( of concern because I wasn't answering (due to no service in the area I traveled for my vacation)) stating vehicle was finished which was just amazing! I will be bringing my vehicle in to Deur Speet for future repairs & calling Kenneth Hope with any questions! Great experience!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

No hassles. Carefree,no pressure. Financing was very easy.

By Greg Ward on 7/8/2017 at 8:44 PM.

We was met by Kim Rasch as soon as we pulled into the parking lot. She was very friendly,professional and knowledgeable. We felt no pressure to buy any specific vehicle. We were shown several cars and set up with test drives. We were able to pick a car we liked and Kim set us up with Nick Sparks the finance manager. The process was so easy. The paperwork was prepared when we walked in. We felt we were taken care of in a very timely and professional manner.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Not just a dealer (two cars!), but for great service!

By CottageGirl on 7/8/2017 at 1:06 AM.

Bought one Grand Cherokee, came back and bought our second. And very important, when we need service, I've been able to call and get scheduled. I always bring reading material so I can be there while the work gets done (in case of questions or decisions) ... I don't mind waiting. When the service is done, as it was today, they offer a free car wash and I drove away with a clean car and feeling safer ...

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent quality service.

By Pgbackwoods on 7/3/2017 at 2:02 PM.

I like the way they back up their work. You may have to say what you want done 2 or 3 times (on phone and in person and maybe in person again), but the service will be done correctly and backed up if something does go wrong. Ken Hope is passionate about the service he delivers. He was having issues with his laptop or notebook, not quite sure why that was even needed to have service done on my vehicle. That process could definitely be improved. Overall - satisfied.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service Repair

By dennispell on 6/30/2017 at 8:57 PM.

Called Ken Hope in the AM with a exhaust leak, told me to bring it right in, Called at 3.00 PM truck was done. Truck was cleaned up and ready to go. Ken was very courteous, and did what he said he would.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Not a normal experience!!!

By sniper762mm88 on 6/30/2017 at 7:50 PM.

How many times have you visited a car dealership and felt overwhelmed, pushed and a little uncomfortable. A sales person comes out smelling like an ashtray and "dressed to impress" or should I say scare you. Well that is absolutely not the feeling in Freemont Mi. at Deur Speet!!! The people were all impressive, dressed to make a deal, down to earth and made this the absolute best experience I have ever had buying a vehicle. The dealership is CLEAN, BRIGHT, nicely laid out and inviting. Perfect small town with great inventory. When a vehicle I was hoping to look at was sold prior my visit they promptly found the exact truck I was looking for at the price I wanted without any crazy back and forth haggling. It was a simple yes it works from both sides. When I buy again will I go there???? Absolutely I will!!! I honestly and truthfully have to say Thank you for the best ever buying experience!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fabulous Experience!

By Abeukema on 6/29/2017 at 1:35 PM.

This had been only the second time I was able to purchase a vehicle; I was excited but unsure of the process. The staff at Deur Speet were so friendly, helpful and did not pressure. They met my every request with a smile and treated me like family. This is the first dealership that I had visited that I felt like this. I will be back for every vehicle need from now on.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very nice and welcoming

By Jmitchell on 6/27/2017 at 7:43 PM.

They were very welcoming and friendly, they kept me posted on how things were going and didn't take all day :) they also offer car wash and vacuum free of charge which was nice and checked for recalls and was able to fix that as well while already there :)

I would recommend this dealer.