Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.6  
Quality of Work
4.9  
Service
4.9  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fabulous Customer Service!

By lsimmons175 on 1/16/2019 at 8:13 PM. Helped by Jami Snyder.

Whether purchasing a new car or taking my car for service/regular maintenance, I always receive excellent service. If you're looking to purchase/lease, ask for Jami. She's the best!

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
4   Quality of Work

Very good

By aliclilew on 1/16/2019 at 6:07 PM.

Very good service on oil change and car service call. Unable to do recall service on the Corolla because of rain. Hoping to get work done next time.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Key problem

By baileydo on 1/15/2019 at 10:46 PM. Helped by Jon Trammel.

Jon was very friendly and welcoming ! He quickly diagnosed the problem with unlocking my doors .He kept me informed about the progress of the status of making and programiing my new keys , I will request Jon Trammel for my next visit to assist me with my service needs !!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Periodic Maintenance

By Mikekosuda on 1/15/2019 at 11:00 PM. Helped by Tyler Mcintyre.

Excellent service, professional advice and collaboration. Service advisir was thorough, efficient, and enthusiastic. I have maintained consistent periodic Maintenance and his advice gave me continued confidence in my Tacoma.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By roz on 1/15/2019 at 2:02 PM. Helped by Victor Torres.

The service department is great, friendly and very knowledgeable, especially Victor and his mechanical technicians. The service issue with my car was resolved quickly and the price was less than originally expected.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Brake and airbag recall

By Butch on 1/14/2019 at 11:40 PM. Helped by Do not remember names. I had a woman at service. She was great!.

I was treated as an important customer. Did not feel like I was another person to deal with. Kept informed as work was done so I was not stressed while waiting.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

excellant

By corky888 on 1/14/2019 at 4:23 PM. Helped by true car internet manager.

overall good experience, very friendly personal. we received a good deal. our sales rep was James Robinson. He explained the car options and the dealer services in detail..

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Smooth

By Ressie on 1/12/2019 at 7:09 AM. Helped by Samantha, Mr. Bob Carter, and Jason.

I was greeted very warmly and we shared laughter right from the start. Very cool people!!! It was really a very pleasant expirence. Looking forward to the next time.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Share the road with Sharp Iron Riders

By sharpironrider on 1/12/2019 at 2:18 AM. Helped by Nick.

I have always received great service at Dick Dyer Toyota of Killian road. The waiting area is very spacious and clean. The service reps are always courteous, informative and continually keep yo abreast of whats taking place in car repairs and service throughout your wait. The cars are returned washed and ready to go after repairs. It is a relaxed environment throughout the waiting area, because the customers know Dick Dyer Toyota takes care of its customers.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Satisfied

By Highlandermom on 1/11/2019 at 11:25 PM. Helped by Kristie, service tech was exceptional..

Kristie, service tech was the best. She was eager to get answers to all my questions and was checking in with me periodically to let me know how things were progressing: I will ask for her as my tech every time I return.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By Big T on 1/11/2019 at 8:02 PM. Helped by Steve Amick, Jason Baughman.

My experience has always been great and the people on the service aisles are wonderful!!!!!!! Thanks again Steve!!!!!Keep up the great job, thanks again

I would recommend this dealer.

Overall Rating

4.7  

5   Customer Service
5   Friendliness
4   Overall Experience

Diagnostics on Kia

By Spooker on 12/28/2018 at 9:59 PM. Helped by Kristy Moore.

DD ran diagnostics on my Kia Sorrento (for instrument warning lights). I had purchased vehicle from them. Could not complete b/c computer was Toyota specific. Gave a written report of what they had found (no charge) and referred me to Kia dealer next door. Went there with report and made appt for following week. Thought that was very nice of the Dick Dyer folks.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Employees were very friendly & kind.

By davbolt8 on 1/10/2019 at 7:10 PM. Helped by My memory is bad. All the employees were very nice..

I knew I needed a battery. I did not know my 2016 Camary had a 3 year warranty. I was a very happy fella. Thank you

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Salesman Dennis Risher provided excellent service.

By girasteel on 1/10/2019 at 7:47 AM. Helped by Dennis Risher, Chris Fritzgerald.

Dennis was very good in providing the detail information on the car, he also installed all applicable apps in my car and showed me every functions of my new car. i would recommend this dealership and him anytime.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Salesman

By BARTWINGO on 1/9/2019 at 9:29 PM. Helped by Kendal Decker.

Kendal was outstanding promote him to management. He new the product and he was very knowledgeable on the process of buying cars. This is my 10 car with Dick Dyer.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great

By b on 1/8/2019 at 6:19 PM.

I purchased the vehicle from another dealership and had been having it serviced there, however, was not pleased. After coming to Dick Dyer I am very satisfied. Personnel were very friendly, professional and took time to explain my service with me.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

I felt like I was a valued Customer

By Lynn on 1/7/2019 at 12:20 PM. Helped by Steve Amick.

Mr. Amick (I believe first name Steve), my service writer, was excellent and represented your organization in a commendable way. I explained everything to me, gave me an accurate estimate of the time to be involved. He was very careful to ensure my proper contact number. He reviewed with me all of the various work that had been done and what I needed to have done to keep my car in the best of shape. I even could tell he went back over it to ensure he didn't miss anything. I felt like he was doing his best to support my getting the best service your dealership can provide. He asked if had any questions. He made me feel like I was the most important person to your dealership that day. He is an awesome frontline representative for your dealership. I can only hope I can have him as my service person each time I come.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Buying a new car

By Cpiddock on 1/5/2019 at 6:17 PM. Helped by Kendall Decker.

We were assisted by Kendall Decker, and it was by far the best car buying experience I have ever had! He was efficient and knowledgeable and answered all our questions. Everything went very smoothly, and we were in and out in record time.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very good people and service!

By awcabot1 on 1/5/2019 at 1:17 PM.

I enjoy every second of it. The gentle who received me was very nice and took care of everything. Very comfortable waiting area. Quick service, to the point.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

AWESOME EXPERIENCE @ DICK DYER TOYOTA

By SATISFIED CUSTOMER on 1/5/2019 at 3:11 AM. Helped by Dennis Risher, Reese, Sylvester.

We had an awesome car-buying experience at Dick Dyer Toyota!! Our salesperson Dennis Risher was very patient in helping us find the perfect vehicle. He answered ALL of our questions-- and there were many. He took the time to explain all of the features of our 2019 Camry. We were impressed with his knowledge & professionalism. We felt that we benefited from his years of experience in the car business. Highly recommend him!!! The GSM Reese Spivey and the Finance Mgr. Sylvester were GREAT!! The whole process went very smoothly.

I would recommend this dealer.