Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.8  
Quality of Work
4.9  
Service
5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Intranet purchase of 2019 VW Beetle "from a distance."

By Beetle guy on 8/27/2019 at 8:12 PM.

I wish to send the highest praise to Larry Llorente for making a vehicle purchase as easy and comfortable as it ever could be! I live in North Carolina and I was helping a relative in the Seattle area locate and make purchase arrangements on a new 2019 VW Beetle...we had two color exterior/interior options in mind, and I searched almost all VW dealers from the upper Midwest to the great northwest! Dick Hannah in Vancouver had a vehicle that we were interested in, and so my contact was Mr. Llorente. We spoke a few times, traded e-mails, and agreed on a purchase price. I provided a credit card deposit to hold the vehicle, and my relative went down and purchased the car the day after it arrived on the lot. Everything worked out very well, she is super pleased with her bright new bug, and all gratitude and kudos goes to Mr. Llorente. Some day when I drive through Vancouver I will stop in and share a cup of coffee with Larry.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

"Yuri Is the Greatest" Says Historically Distrustful Buyer

By Yuri_Fan on 8/16/2019 at 5:33 AM. Helped by Vladimir Zhukov.

I bought a car from Yuri Ohno in July 2018 for my daughter. It was such a great experience that I bought another one from him in November 2018, this time for me. I have never done an on-line review like this, partially because I am historically distrustful and thus was always concerned that I would give positive feedback and then have something go wrong with the car or dealership. Plus, I do not like giving out my e-mail address. In this case, Yuri's integrity, fairness, knowledge, honesty, and great customer service compelled me to write this review in August 2019. Yuri said I would have a good experience with the finance person, Cooper, and I did - Cooper was awesome. Yuri said I would have a good experience if I needed to bring my car in for service for any issues, especially if I worked with Vladimir, and Yuri was right again - Vlad is awesome. Beyond all of that, Yuri has been just as responsive and personable after the purchases as he was when I was considering whether to buy the cars. Clearly, this has been the best car buying experience I have ever had, and I am still enjoying it. Yuri is the greatest, is totally unlike any car salesperson I have ever met. This was my first time buying any Volkswagen. At the end of the day, there are not many differences between similar cars and their prices, so the salesperson makes a difference - I bought two Volkswagens because of Yuri Ohno. If he stays in car sales, I hope he stays with Dick Hannah, but either way, I will look to buy from him wherever he is.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good Customer Service, Quick

By John Clarke on 7/16/2019 at 11:50 PM.

I appreciated the customer service by Greg and Esteban. The sale of my car was quick and I was offered a fair price. I very much enjoyed the experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome staff!

By LaLena on 7/1/2019 at 2:23 AM.

I sincerely appreciate Nick Ornelas and Mike Siegel’s help! My old car was not safe to drive. They got me into a new R-Line Jetta loaded with safety options and great fuel economy! No more $200 a month in gas! Thanks guys you’re a lifesaver! 🙏🏻

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience!

By Mallerie on 6/20/2019 at 11:20 PM.

I went to a few dealerships before finally coming to DickHannah Volkswagen of Vancouver and it was a great experience! My car dealer Greg was very helpful and made it possible for me to leave with the brand new car that I wanted! He kept me informed about everything they were doing through out the whole process, and showed me all the awesome features in my new car. I can tell he takes the time to make sure his customers are taken care off! He was great and I would recommend you see him if you are in the market to buy a car!

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

My lease experience

By avvitalejr9 on 6/10/2019 at 2:37 PM.

Larry was professional and moved the deal through quickly. A very pleasant experience. I would highly recommend Larry to my friend and family to buy a car from Larry.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Bdw77 on 6/3/2019 at 6:19 PM.

Larry was helpful and knowledgeable about what I was looking for. Appreciated the management and finance team assistance as well. Great dealership! Good experience, thankyou!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Audi Purchase

By Vanessa on 5/19/2019 at 2:07 PM.

Exactly the car I was looking for. Thank you Larry for all your help in finding exactly what I wanted. Finance process was simple and not a lot of time wasted with my purchase.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Greg went above and beyond!

By Mike C on 4/27/2019 at 7:54 PM. Helped by Greg Foumal.

If you've been in the market for a Golf R in the PNW, you know its tough out here. Greg went out of his way to find the perfect one for us, with the right color and options. Even though it was not coming to Dick Hannah, he made sure to give us all the information we needed to be absolutely satisfied with our purchase. We will definitely be coming here and the Portland Dick Hannah for anything we need for the Golf R!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Happy Customers

By blueyed on 4/22/2019 at 5:25 PM.

Larry Llorente made every effort to make our experience a great one. He explained the car in detail and got the process started when we were ready. I will not hesitate in asking any questions we have in the future.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Yuri is the man

By Tony tataje on 3/13/2019 at 12:38 AM.

Give the man a raise he went above and beyond to help me with my gti that wasn't even his deal! He is also very knowledgeable and great Customer service

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding Service

By jc1944 on 3/27/2019 at 1:10 PM.

The Dick Hannah VW Service Department provides outstanding service. Every thing is explained when you check you car in; if they find something that was unexpected, you are notified immediately. No matter where I purchase my next VW, I will have the vehicle serviced at Dick Hannah VW; I will not, however, ever purchase another vehicle there.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Happy Used Car Customer

By Happy Used Car Guy on 3/19/2019 at 10:23 PM. Helped by Crystal Brown.

I bought a used minivan from Dick Hannah Volkswagen. Crystal worked hard to find us exactly what we were looking for. Never, at any point in the process did we feel rushed or pressured. We found a van we feel good about and paid what we feel was a fair and reasonable price. Worked with them to set up financing as well. Also a great experience. I can’t recommend Dick Hannah Volkswagen enough!

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

New jetta

By Dave on 3/11/2019 at 4:34 PM.

4th jetta leased. A pretty easy process and a nice selection of cars. I have also been using this dealer for the required service visits.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Yuri is a pro

By kthunters4 on 2/25/2019 at 3:44 PM.

We all have reservations with dealing with car sales and Yuri, with his professional and friendly demeanor, put us at ease right away. Once we got to the challenge of negotiations and the piles of paperwork he continued to show his professional capabilities. When we did have some specific financial questions he was quick to admit that it wasn’t his specialty and brought in the financial specialist to answer our questions. He also took plenty of time to show us every feature of the car and programmed all the equipment to our individual needs. Each key saved our individual preferences! It’s unlikely you can find a better deal and a smooth transaction so save yourself the headache and just start with Yuri. You can thank me latter.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

Stress free, streamlined Passat purchase

By VWFan on 2/16/2019 at 9:17 PM.

There was very little to nearly zero pressure. Greg and Justin answered all my questions. Greg explained, in granular detail, line by line, exactly what I was paying for. I will buy my next car here.

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Very helpful

By hemotep@msn.com on 1/29/2019 at 7:20 PM.

Very helpful staff. Not pressured into buying. Had the vehicle we wanted to look at driven over to dealership. Finance person and salesman very nice.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service, transparency and honest

By Aortega on 1/21/2019 at 10:12 PM.

Initially found the vehicle on Autotrader and after looking and researching for two months and bothering the salesman Yuri multiple times we decided to purchase with Dick Hannah. They were very transparent when it came to the prices and were more than upfront prior to my 2 1/2 hour drive. Will definitely purchase another vehicle from them again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Greg went out of his way to help me get my car

By DN on 1/18/2019 at 8:11 PM.

Greg picked me up at the airport and drove me to dealership to pick up my car. He was very professional and courteous. He provided me with information I requested before I flew in to get my car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Yury did a great job!

By Kimbeelikeshercar on 1/14/2019 at 9:32 PM.

Yury was very friendly, helpful! A big thank you to Yury! Clean restrooms with friendly staff. Found my dream car! Thank you Dick Hanna for a great time!

I would recommend this dealer.