Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.6  
Quality of Work
4.8  
Service
4.8  

Dealer Reviews

Show:  

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

A pleasure to do business with

By Mike on 2/10/2019 at 1:45 PM.

Despite Car leaving us stranded first couple hours owning it, ruining our plans to venture out to see the sites in Clearwater, and having to go back because check engine light came on and something else broke just as were leaving to head back to Wisconsin , Customer Service and all staff within the dealership was a pleasure to do business with,.Sean Hamza made every effort to take care of problems we had , despite me not being too pleasant at the time of vehicle breaking down , my apologies for that, vehicle breaking down Just happens to be the kind of luck that I have (Lol) Overall it was a pleasure doing business with your dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A Great Experience

By Grateful Customer on 2/10/2019 at 2:44 AM.

Kevin and the entire Dick Norris team executed flawlessly in making our purchase of a 2019 GMC Yukon a great experience! Appreciate everything you did Kevin, Dan and Duncan.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Nice Dealership

By Canyon on 2/6/2019 at 3:58 PM. Helped by Randy.

I found the dealership to be very helpful and I did not have to wait long for the service....my only complaint was the glove box was a mess when I got into the truck. I guess from looking for the tire lock nut remover. Which was sitting right on top of everything in the glove box and it was not needed as the tires were not being rotated.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Second Car Purchase Here This Month

By Blaine_C on 2/5/2019 at 1:36 PM.

This is a follow on review - we were so pleased with Dick Norris Clearwater that we decided to take advantage of an early lease trade in offer and buy a new vehicle for my wife a few months ahead of schedule. This is our second vehicle purchased with Kevin and his team in less than a month from Dick Norris GMC Clearwater. We again couldn't be happier with the sales and support team here. I'm very happy to recommend this dealership over the other GM brand dealerships in the area. Thanks so much for making us very satisfied repeat customers, and my wife loves her new GMC Acadia SLT.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

First New Truck in 15 years

By Blaine_C on 2/5/2019 at 1:30 PM.

I've owned a Chevy Silverado, the first vehicle I ever purchased, for over 15 years. My wife and I finally decided it was time to get a new one and knowing I would be keeping this vehicle for a long time, I wanted to find a dealership I was comfortable with. I couldn't be happier with the salesman, Kevin, sales managers, or business office staff and they really made you feel like part of the family. I didn't feel pressured, they were patient as we went over several vehicle and purchasing options, and patient with our children. I highly recommend Dick Norris GMC over the other GM brand dealerships in the area, and will be sure to go back for any other vehicle purchases in the future. I couldn't be happier with my new GMC Sierra 1500 4WD.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By Jean45 on 2/2/2019 at 2:48 AM. Helped by Toby.

Nice, friendly people - wanted to address my concerns. Comfortable waiting area. Explained what they were doing and checked in with me when they had answers.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very friendly service department ,very helpful

By Ron on 1/30/2019 at 3:51 PM. Helped by Randy at Service Desk.

I'm on vacation from Ohio for 2 months ,Transmission started shifting very irregularly on way here. Once I arrived I found Dick Norris Buick in Clearwater and took my Enclave there to be serviced. There technician found same issue as I described and worked with extended warranty Company to get my car fixed. Had to remove transmission and replace many internal parts all covered under warranty. My car is back and shifting like it's brand new,My thanks to everyone who worked on my car and especially Randy in Service desk for helping get everything taken care of. I would definitely recommend this dealership for anyone needing service on there vehicle,I'm a very satisfied customer. Thanks Ron Jones

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easy to book & great service!

By Neal- Buffalo on 1/28/2019 at 7:41 PM.

Great service department & staff👍! They scheduled my service right away, listen to my problem, found my electricle fault, replacement part was ordered and installed. loved the ice cream??

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

After the pothole...

By Connie on 1/26/2019 at 3:43 AM.

While traveling from out of state, we hit a major pothole that damaged a wheel rim. This dealership went above and beyond to assist us with the repair. Bob, Toby, and Matt and others were professional, welcoming and did a great job communicating with us through the process of our insurance claim. Overall, a great customer service experience. Thanks to all!

I would recommend this dealer.

Overall Rating

4.3  

5   Friendliness
4   Overall Experience
4   Price

Purchase experience

By Bob D. on 1/23/2019 at 9:14 PM.

Kevin was very helpful in explaining the features of my new car. He also was knowledgeable of the buying process. If your shopping at Dick Norris Clearwater ask you Kevin.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Everything was taken care of

By Gator on 1/23/2019 at 4:34 AM.

I dropped my truck off for service and received a loaner so I could work while having my truck serviced. Everything was taken care of and I received a call when it was completed. Thanks again for making my visit a positive!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Buick service

By jeffmarcha on 1/22/2019 at 7:47 PM. Helped by Leon in sales.

Buick Roadside was very responsive. Picked up my Buick, (dead battery after only 2 1/2 weeks of ownership) installed new battery at no charge and had it ready for pickup that evening. Throughout my entire experience with Dick Norris Buick GMC, I have been impressed by the way the customer is treated. My salesperson, Leon, was great, the finance manager was great and didn't try to sell me products for extra profit margin, the general manager was there to give me my keys and receipt when my best friend brought me by to pick up the car (my friend, btw, commented that he wished he had the service I got when he purchased his 2017 Lincoln Continental). I have already recommended your dealership to others.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent experience for first time car buyer

By Dillkort on 1/15/2019 at 2:44 AM. Helped by Duncan.

Everyone at the dealership was extremely kind and helpful! They walked us through the process and explained all of our options. At other dealerships we visited I felt pressured and swindled- not here! This is an excellent family oriented bussiness that puts the customer at the forefront. Kevin was especially great! He was easy to contact, quick to respond, and even stayed late to meet our needs. He went above and beyond to make us feel like a part of the Dick Norris family. We will definitely be buying from Kevin and Dick Norris Buick GMC again in the future!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By Sqra17 on 1/14/2019 at 9:26 PM.

I called and receive an appointment right away. I took my truck in the work was done and I'm very happy. The parts they did not have was put on order and as soon as they come in I can schedule my next visit.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Oil change/brake noise

By Cools on 1/14/2019 at 4:44 PM.

Appointment and welcome were right on time. Everything was taken care of in a timely manner and the brake issue was resolved. Very friendly and helpful staff. I’ve been here several times and have come to appreciate their fine service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Engine overheating

By Glbears on 1/5/2019 at 8:49 PM.

My car was towed to dealership around 12/19/18. They gave me a ride home and next day called with a loaner car. Jack strehle told me oil leaked and had to order several parts. Being over Christmas took a little extra time to get parts but in the meantime I got to drive around a camaro convertible! After I got car back Jack told me to stop in once a week for month so he could check oil to make sure all was good. this extra service from Jack made me feel really good about dealership

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

No pressure deal. Worked to get deal through.

By korz on 1/4/2019 at 7:46 PM.

Told them my max price and they pointed me straight to where they were. Within 20 minutes we were test driving the 2 that fit the bill. Bit of a hiccup on monthly payments and insurance but they listened and worked with me and we got down to the numbers I had researched. Everyone involved were not pushy or overeager. They were their to assist when needed and to leave you alone when you needed that as well. This is the next day and car is driving great and so far no regrets. Its nice to have a car with working AC and a radio that will actually turn off and stay off. The family is also looking for a new mechanic for our other vehicles and they have a full service shop open to the public so we may continue to do business with them even after the car purchase.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Very well organized and taken care of from time you arrive t

By Enclave2018 on 12/28/2018 at 10:09 PM. Helped by Randy.

Thanks. Nice to know well taken care of from the beginning to the end. Time of tire rotation and oil change respectable. Very informed of what will occur.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Dick Norris is the best

By debra.rink1 on 12/28/2018 at 9:32 PM.

I have been dealing with Dick Norris for over 8 years, I wound not go to another dealer as of now the way I have been treated, the staff is bar none the BEST!!! . The service team has always been great, Jack, Dan and Randy!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By patmarino on 12/28/2018 at 8:36 PM.

Staf was more than helpful. All was explained in detail. All went far beyond to make sure all my needs were meet.5 stars to dick Norris. Thank you

I would recommend this dealer.