Dealer 2-Year Rating

Overall Rating

3.3 / 5
Customer Service
2.8  
Friendliness
3.5  
Overall Experience
3.4  
Price
3.6  
Quality of Work
3.5  
Service
2.4  

Dealer Reviews

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Overall Rating

2.6  

1   Customer Service
3   Friendliness
2   Overall Experience
4   Price
3   Quality of Work

Typical sleazeball dealership

By steinomite on 8/26/2019 at 1:23 AM. Helped by Zackary Brush, Jeff S..

Don't trust these guys further than you can throw them! Here's some of the dirty sales tricks you can expect them to pull on you, based on my direct firsthand experience. 1.) Good Cop, Bad Cop. The first salesperson you talk to will be friendly and might even negotiate with you. Then he'll disappear and (after 10+ minutes; see #4) the sales manager will come out of his hidey hole and walk it back, saying there's no way he can reduce the price a penny from list, because see #2. 2.) Outright Lie. They'll tell you they're losing money on the car. I was shown (flashed really) a piece of paper with the number $3800 at the bottom which was supposedly how much money they were losing on the particular vehicle. How could a business that loses money selling cars ever stay in business? Answer: they couldn't. They're lying. 3.) Make You Feel Like You Bought The Car Before You Have. After Good Cop and I agreed on what I thought was going to be my final sale price, he wrote the number down and asked me to sign the price sheet. What I did not know was this paper was completely meaningless. After I signed it I admit I felt relieved, the car buying process is a PITA anyways, and I thought the worst was over. I was wrong. They get you to let your guard down so you will 4.) The Waiting Game. AKA the time-wasting game. They can take their sweet time doing everything (or nothing), this just wears you down and makes you more likely to cave on something just to get out of there, whether it be the purchase price, add-ons or extended warranties. 5.) Pre-Installed Add-Ons. Most dealerships will use one or more of these tactics but I'd never heard of this one until coming to this dealership. Paint protection, which is a transparent polyurethane film applied to the exterior body, is normally a $400 add-on that comes with a warranty against tree sap, bird poop, acid rain, and other terrible, horrible things (except physical damage to your car). Normally, you just say no. However this place has the film installed on each and every car they buy, meaning it's a non-optional add-on! And as they will gleefully tell you (probably more than once), they "can't just take it off." So on top of DMV and documentation fees ($472) be prepared to pay an additional $400 on top of the sticker price. Tips for not getting screwed on your next car purchase: 1.) Do your homework and have a drop-dead price you won't exceed and be prepared to walk. Just the serious threat of walking can be enough to get them to budge (it didn't work for me this time but it did last time I bought a car). 2.) Only deal in terms of the out-the-door price. Some fees and add-ons are non-negotiable but at the end of the day all that matters is the total price you pay. 3.) Always try to negotiate. It never hurts to ask, "Is that the best you can do?" Good luck!

I would not recommend this dealer.

Overall Rating

2.3  

1   Customer Service
4   Friendliness
2   Overall Experience

Unfulfilled "Due Bill" after two months

By Gilly on 6/22/2019 at 7:28 PM. Helped by Carl - Sales Manager.

After no fewer than ten (10) attempts over the past two months to have a "Due Bill" item completed, it remains unfulfilled. I have received nothing but empty promises and commitments on the phone and in person, from Carl, one of the sales manager as well as the salesman, Anthony. I will say however that Anthony seems to have tried very hard to bring this "Due Bill" matter to a close, but maybe not as hard as he did when he was selling me the vehicle. I find it very unprofessional, and lacking of integrity when a car dealership makes a "Due Bill" promise in writing as part of the purchase agreement, and thereafter refuses to meet its contractual obligation. I would not buy another vehicle from this dealership, nor would I recommend this dealership, solely for its lack of honesty and integrity. This is not the foundation upon which this dealership or any other of the Dick Inukai family dealerships were built upon... Buyer Beware....

I would not recommend this dealer.

Overall Rating

1.8  

1   Customer Service
2   Friendliness
1   Overall Experience
3   Price
2   Quality of Work

Personal vehicle defaced in parking lot by Honda employees.

By Tim415 on 4/17/2019 at 6:55 AM. Helped by Jonathan Rodriguez - Salesperson ; Jorge A - Sales Manager ; Dan Blankenship - GM.

I am writing in regard to my recent experience at xxxxx Hillsboro Honda. My wife and I are expecting our second child at the end of April and needed to purchase a larger SUV that could safely and comfortably fit two car seats. After visits to many dealerships, our search ended when we found a beautiful 2015 Acadia Denali on Tuesday, March 26th around 7:30pm. We fell in love with the vehicle instantly and decided to purchase the Acadia that evening from Jonathan Rodriguez who provided us with a wonderful car buying experience. After signing all the papers with Jonathan, we waited to meet with your financial representative. We knew the paperwork would take some time with only one finance representative on site that evening and two more buyers ahead of us. However, we were still happy to wait for our new family vehicle. A little after 11:00pm, we were finally escorted into the finance office to fill out paperwork. When it was all said and done, we ended up leaving the office at 12:30am Wednesday morning. My wife is 35 weeks pregnant and after sitting in the waiting room for three hours, she was low on energy and was having painful contractions so having her drive the 45min trip home was not a safe option. We asked Jonathon if we would be able to park our vehicle in the parking lot for a few days until I would be able to coordinate a time to pick up my car, which I was hoping would be Thursday night. I was clear with Jonathan that we did not want to be a hassle or in the way and offered to leave my keys should he need to move my vehicle. He assured us that we were okay to park at the dealership near the rear of the building under a lighted street pole, that it would be safe and he would not need my keys. I was unable to pick up my car on Thursday and received a text message (attached) from Jonathan on Friday, March 29th apologizing and letting me know that where/how we parked was inhibiting some employees and that he should have been more specific on where we should have parked and that we would need to pick up the car soon or they would have us towed. I sent a text back to Jonathan apologizing for the added day of having my car there and that I would pick it up that evening (Friday 3/29) once I finished work. Jonathan stated that he would let management know and that he would make sure we were ‘good’. (Screen shot of text message available) I headed home after a 10 hour work day, grabbed my three-year-old and mother-in-law and headed down to pick up my vehicle from your employee parking lot. This is the turning point of where our wonderful experience of purchasing our first vehicle as a Family turned into a disaster. You can imagine our faces as customers when we pulled into the parking lot to see that an employee (Manager per the message) from Dick’s Honda decided to deface my car windows with a windshield marker and electrical tape a balloon to my antenna even after being authorized to park in your lot by your sales person. I would expect a dealership on 82nd avenue to display this kind of unprofessional and disrespectful behavior but would never imagine it to happen at a Dealership that prides itself on its team’s values and services. Shocked, appalled and disappointed I walked into the Dealership and asked to speak with a Manager on Duty. The young lady who I asked, responded with, ‘Who’s asking’?... I said that I was asking and that I just drove here with my daughter and mother-in-law to get my car and someone wrote all over my car with marker and I needed someone to clean it off. She went back to speak with her immediate Manager, Jorge Avila who waved me in. I explained to Jorge that I just purchased a car here on Wednesday and that Jonathan Rodriguez allowed me to park in the lot for a few days and that I needed someone to clean off my windows. I have photos of the vandalism that I sent to the GM. My car was in no condition to be driven 45 minutes across town safely by my almost 70 year old mother- in-law. He looked at me and said, “I can’t help you”. He stated that, “You had your car parked there for a few days and you are lucky we didn’t tow you.” I again reiterated that Jonathan permitted me to park there. Failing to listen to what I was telling him, Jorge made it clear by his body language and response, that he was not going to have anyone help me clean off my windows even if I did just purchase a vehicle from their Dealership two days prior. He left me with no other choice but to embarrassingly ask him for a towel and windex to clean my own windows due to the actions of your Team. Jorge tossed me a microfiber towel and said he was not able to find any windex or window cleaner. A service guy commented to him that a razor blade would be the only thing to get the marker off the windows. I showed Jorge the text thread between Jonathan and I, and he finally asked the service guy to help me. Due to the 30 minute delay and lack of assistance from management to ensure my car was safe to drive for my mother in law, I was left no choice but to scrape off the marker with another employee in a garage bay to ensure my Family has a safe vehicle to drive back up to Portland and to get my nearly three year old home to bed. I have never felt so belittled and disrespected in my life. At no point did I receive an apology from Jorge or any other employee. Buying a car is the largest purchase most people will ever make next to buying a home. I am at a loss for words on how fast our experience went from wonderful to terrible. My wife and I went from being extremely excited to feeling severely disappointed, disrespected and frankly sickened by what transpired. I have never been the person to write complaints, especially given that I work in the service industry and know that sometimes things happen, but there was no excuse for this type of behavior. I am appalled and saddened by the level of immaturity, disregard and disrespect shown to me to my family. I received a voicemail from the GM, Dan Blankenship a few days later. I missed his call due to work but called him on three separate occasions shortly after and did not get a call or email back from him for eight(8) days. When we did finally speak he was very dismissive of my situation. He acted like my experience was not a big deal to him or his team that he mentioned that the defacement of personal vehicles between their sales team was a normal practice and when I mentioned his managers actions of telling me he couldn’t assist me in cleaning off my windows with the marker that his team put on my vehicle, Mr. Blankenship stated that Jorge was just having a bad day and most customers like him. It was clear Mr. Blankenship was ignoring the details I shared. Throughout our conversation he seemed to indicate that my worries were not a big deal to them. This belittling of my concerns Isn’t helpful in solving the experience my family experienced.

I would not recommend this dealer.

Overall Rating

1.5  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price

Do not purchase a car at this dealership

By Myara on 3/28/2019 at 8:29 PM. Helped by Michael a sale managr.

This dealership has antiquated means of filling out the sale agreements which leads to a lot of errors on their part. Their methods of convincing the customer to buy the service agreement is aggressive and not comfortable. Avoid this place, other Honda dealerships don’t have questionable morales and ethics as this place

I would not recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

James made it a great experiene!

By Tbomb on 11/14/2018 at 1:46 AM. Helped by James Morton.

James Morton was a great saleman! For a young guy, he was very honest, respectful, courtious and very attentive to details. I went in to look at a older Camry with a lot of miles on it and James directed to to an older Totota RAVE4 with less miles on it! After buying the Toyota, I suspected a transmisson problem and took it in to be checked out! Mike?, in service totally checked the transmission and said that the car passed his inspection! Being the new guy on the team, Frank the Manager, helped James, seal the deal! My 2006 Civic had been stolen, But am loving sitting up a little highers in my RAV4! I'm very happy and will stear anyone buying a car, new or used to James Morton! What a good guy! Tommy Burke

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Great Service

By Natnatmorgan on 8/13/2018 at 3:29 AM. Helped by Other.

I just bought a car from Dick’s Hillsboro Honda and the service that I received was great! I was interested in a car they had listed online and had called ahead because I lived over an hour away. When I arrived they had the car already for me to check out, and I was helped by several different sales men and women who were all extremely helpful and professional. The purchase process was seemless and easy and I walked out with the car I wanted for a price I was willing to pay. I’d highly recommend you check them out.

I would recommend this dealer.

Overall Rating

2.0  

2   Overall Experience

Good salesman, and finance manager

By Jdix on 5/6/2018 at 7:00 PM. Helped by Nick Tepea sales, Andrew Harmon, finance.

I had a good experience until I got to financing. As a costco buyer they were supposed to show me the dealer invoice and Costco price sheet. They did not. They told me the Costco price but I saw nothing to verify. I walked in with my own approved financing from my bank but they insisted I fill out their financing documents "just in case" and days after I left, he called to tell me he could not reach my bank! I could reach them every time I called! He then proceeded to finance through their own finance institution, no matter what I said! That seemed dishonest to me. Terms of use for submitting would not come up below either, but I had to accept to submit.

I would not recommend this dealer.

Overall Rating

2.4  

1   Customer Service
2   Friendliness
3   Overall Experience
4   Price
2   Quality of Work

Good Service, bad service advisor

By pdxhonda on 3/8/2018 at 5:49 AM.

I have had Alex numerous times for service on a couple of my cars. He forgets to inform you that there are issues with your car, can be rude and confrontational when you ask questions about service and next mileage service. He seems bothered to help you. I have had better service from other advisors so I avoid booking with him at all costs. Hopefully, someone at Hillsboro Honda will finally do something about his poor work and unprofessional behavior. Someone should also coach the mechanics not to openly discuss how much they hate working there while getting coffee in the lounge. It didn't leave me feeling great about returning for service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great People - Great Help

By snowski on 1/28/2018 at 7:19 PM. Helped by Justin Fletcher.

My wife and I went into Dick's not to buy a car, but to check the CR-V out. A day later we left with exactly what we were looking for. We didn't know what that was when we first went there, but with the great help from their staff especially Justin, and the two Andrews, we found what it was we wanted and left with a wonderful car that we really happy with. The staff, again Justin and Andrew, were not just a big help in narrowing things down for us, but they were really genuinely nice people. They both knew their stuff, and presented it a friendly way. We would go back there in a heartbeat!

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Flexible and Amazing Service

By Aylmer Tan on 1/15/2018 at 4:03 AM. Helped by Rob.

I worked with a sales rep over there named Rob and he was not only helpful but friendly. He made the trip down there extremely worth it. He made the entire process easy and fast. Also worth mentioning Sean and Alex for helping me find the best deal possible in Dick's.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent experience

By Anonymous on 1/6/2018 at 3:55 AM.

We really liked the calm and professional way in which we were treated as a first time car buyers. He made sure that we got to know the car very well and was very helpful in making the right decision. It made our first car purchase a very smooth one. Thank you Anthony!

I would recommend this dealer.

Overall Rating

3.6  

3   Customer Service
4   Friendliness
5   Overall Experience
3   Price
3   Quality of Work

Good guy and good delaer

By Prateek Kumar on 11/12/2017 at 10:39 PM.

When you go to the dealership, just ask for Anthony. He is professional, honest and knows his cars. I walked out with a car probably just because of him.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Very professional.

By dodi 1943 on 9/25/2017 at 9:52 PM. Helped by Bennani, Saad.

I was looking for a fairly new used car. Saad Bennani was my sales person so I told him I wanted a Honda Civic but it couldn't be red, black or blue with low miles and under $20,000 if possible. I test drove 2 but still was unsure about them. Saad said there was a 2015 Civic at a different lot so off we went. As soon as I drove the car, I knew it was the one and it was white.!! Perfect. So now it was "let's make a deal" and Saad did a wonderful job getting the price to where I wanted it. I love my car and Saad gets 5 stars for that.

I would recommend this dealer.

Overall Rating

1.2  

1   Customer Service
1   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Undisclosed late DMV fees attached to purchased vehicle

By Ac on 9/22/2017 at 8:52 PM.

Editing review... upon going to my local DMV to register the vehicle I had just purchased from Dick’s Honda Hillsboro, I was informed the respected vehicle would be close to $1,000 to register it as it has nearly $600 in late fees associated to the VIN. Yes, I am an out of state buyer. The entire Dick’s Hillsboro team failed to disclose late fees associated with this Vehicle. They gladly “researched” and collected my accurate taxes for my State and County but failed to collect my registration and informed they “should be around $300” and to should be paid in person to my local DMV”. When I contacted them (dealership), they informed the fees are associated to the previous owner registered to that vehicle (they held the vehicles title, you were the owner and boasted about who previously owned the car). I was told it wasn’t their problem and it was now solely mine to figure out. They noted there was no way in knowing, yet, “finance team” looked up my respected due taxes via FREE Ca. DMV.gov website where it shows all associated fees included late pentality fees. Beware of the transparency of this dealership and apparently the history behind their vehicles like the one I purchased. I spent a lot of time and extra money flying out there to meet them, yet they left me with fees associated to a vehicle they owned during that time. If I would have know registration would cost me nearly 1k to register, I wouldn’t have purchased the vehicle.

I would not recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Excellent

By Anonymous on 8/29/2017 at 6:12 AM.

We were here to buy a Honda HRV and We met Anthony. He is the best sales person who helped us all possible way. We bought the car and very happy to recommend all customers. Thanks a lot to Anthony.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great Buying Experience

By MelW on 8/18/2017 at 9:46 PM.

We were very impressed with both Carlos Davilla and Jeremy Campbell during the purchase of our "new to us" 2014 Honda CR-V. Carlos was excellent in his communications and friendly/personable to work with. We highly recommend both Carlos and Jeremy if you want to be treated with respect when purchasing a new or used vehicle. Alex Rowe walked us through the purchase paperwork and everything was explained clearly. Professionals all!

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Bought a scion XD tonite

By Scion family on 8/12/2017 at 5:02 AM. Helped by Tarren.

Dick's motto "You make the drive and we'll make the deal" was true for us. Tarren, a young associate, greeted us the moment we stepped out of our car (not in a pushy/overwhelming manner but in a manner where he wanted to help us); and we told him what we are interested in seeing and asked for the associate we had talked to on the phone. After a few minutes, he returns but the person we talked to wasn't available so he took on the role. We were very happy he did. He sold new scions previously and was very informed on the make and model. He provided a car fax informational sheet, was able to negotiate our price, and even had gas put in the car for us. Not only that we arrived close to closing and because we didn't have our checkbook with us, he even drove from Hillaboro to Tigard. Arriving at our house well past their closing time of 9:00 without even seeming annoyed. He was very pleasant and honest.

I would recommend this dealer.

Overall Rating

1.3  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price

The sale person really good he was help full.

By Atm on 8/14/2017 at 3:37 AM.

The sale person he was really nice and patience with us, but the sale manager he was really Rudes to us because we were not agreed to the price that he wants. So be carefull when you are making a counter offer. The sale manager will through you out. Good luck!!!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service by Anthony

By Vivek Sekar on 4/30/2017 at 10:14 PM.

I went in to get a Hinda Civic. Anthony helped me get a good deal. I am very much satisfied with my new car. I love it.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Anthony is Awesome!

By Heidi666 on 4/28/2017 at 4:10 PM.

I went in thinking I wanted a CRV. Anthony asked me several questions about my lifestyle, commute, etc. and recommend an HRV. He was right! I'm in love with my new car and the CRV would have been way more car than necessary.

I would recommend this dealer.