Dealer 2-Year Rating

Overall Rating

4.6 / 5
Customer Service
4.7  
Friendliness
4.7  
Overall Experience
4.5  
Price
4.5  
Quality of Work
4.6  
Service
4.5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

In and out car done and done right.

By PDBLUES on 7/17/2019 at 6:47 PM.

1:45 appointment taken right. Just an oil change... out by 3:00pm. Love coming to Dickson City Hyundai. As I've said it's like seeing old friends. Thanks to Launi and the rest of the crew. I can't believe almost 70,000 miles... all trouble free thanks to you all.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best service department ever

By BLARNEY1031 on 7/17/2019 at 12:06 PM. Helped by I dont.p.

Dickson City Hyundai was able to discover a problem where no one else could! The motorworld service dept in wilkes barre pa . was not able to find the problem with my trunk lid opening intermittently in 1 1/2 years. 1st time i took it to hyudai priblem is now fixed, and i have reasons why it can happen!! Plus i got a free inspection. Ficksin city hyundai will be my new service dept!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

THE best car-buying experience ever!

By R4C3U41T on 7/15/2019 at 8:03 PM. Helped by Jordan.

I called Vinny (sales) and told him the deal I got from Motorworld. Within a few minutes, Raymond (the GM) and Vinny had THE best deal anyone could offer and I placed a deposit on two vehicles. We filled out the financing paperwork and sent a few documents to them that they required. This process took only about 2 hours. Raymond told me that they would deliver the vehicles to my residence. I had to ask him to repeat what he said. I never heard of that before then. The next day, I had 2 new vehicles delivered to my home by Vinny and Jordan. They were both personable, professional, and overall just awesome. I signed the required paperwork and they left with my two older vehicles (after showing both of us some neat features of both vehicles). I NEVER EVEN STEPPED FOOT IN THE DEALERSHIP!!! That was best car-buying experience EVER! The next day, I had to call with an update of my insurance card because my insurance company annotated the incorrect VIN on one of the vehicles and had a question about the refundable deposit. I spoke to Anthony T. He was extremely receptive, professional, energetic, and easy-going. I sent him the updated insurance card and he gave me an answer to my question without issue. We talked for a longer time because he was very personable (just like the others listed above). 😎 Overall GREAT experience and will see them again for routine service and in a year to buy another car once my lease is up on my Honda. Thank you for making this an easy experience and quite honestly, for keeping your promises. Not a lot of dealerships remember what they say anymore. See you soon. Many thanks again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Tire picked up a nail. Leaking

By TAXMAN48US on 7/12/2019 at 8:11 PM.

Due to location of puncture, replaced with new tire. Staff very friendly and empathetic. Explained everything. Service manager returned keys and sent us on our way without charging, or paper work, saying she would take care of it, since we waited long time.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Perfectly what I wanted

By Spieshefski on 7/10/2019 at 7:48 PM.

Easy process, after talking to our salesman he understood exactly what we were looking for and that's exactly what we left with. No pressure no misleading information. Highly recommend

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome

By Bob 52 on 7/9/2019 at 7:25 PM.

I'm not sure if all dealers offer this, but my new sonata only had 2400 miles on it before a piece of glass got stuck in the side wall of the tire. Called up, squeezed me in, new tire, no charge. Awesome

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great staff

By GOLDENCRAZY on 7/8/2019 at 11:26 PM.

The staff is so friendly !! Love them there !!! Fast service ! I go there for all my work !! The atmosphere is so nice as well . Great place !

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing!!!

By TINA_DUFFUS on 7/8/2019 at 6:22 PM.

This dealership is amazing! Our salesperson Vinny was the best. Thank you for another wonderful experience with you. I love my new car!!! Thanks again! See you in three years.....

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Excellent

By Car#6 on 7/7/2019 at 9:32 PM.

sales person was Vinny Santos. He was knowledgeable and very helpful. This was my 6th car purchased at Dickson City Hyundai. Mike Hayes was involved in all 6 cars

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Scheduled Service

By MBATTLE105 on 7/4/2019 at 6:07 PM.

Satisfied with the service I received. I had some questions about some info I had been looking for. Launi took the time I needed to answer all of my questions and she did not rush through. Thank you Launi I am greatful

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Got screwed with a loaner vehicle

By unhappy on 7/4/2019 at 2:54 PM. Helped by The woman who checked the car back in and the woman who took payment.

I am very pleased to announce that Dickson City Hyundai repaired our relationship by amending the problems I had with the loaner car agreement I had with them. Legally, they had every right to hold me accountable for the damage that was done to the loaner car, but chose not to because I am a valued customer to them. They had every right to hold me accountable because I signed for the car, although I absolutely did NOT put the damage on the car and have no idea who did- although I believe the damage was there before I signed for it. Therefore, given the excellent response from them, I am revising my rating from 2 stars to 5. I have had a 10 year relationship with them and this is the only time we have had a falling out. I have never had a problem with them doing warranty repair work on the vehicle- they have always come through and this time was no exception. Also, I have the tires for life program with them and they have always provided new tires when the old ones wore out. To qualify for these benefits, the tires have to be rotated regularly and alignments performed, which can be costly, but they have always come through as promised, so no complaints from me on that- only praise, because in the long run it saves me money and hardship.

I would recommend this dealer.

Overall Rating

4.2  

4   Customer Service
4   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Needed oil change

By Red peppers on 7/3/2019 at 6:55 PM.

Car went the service area on time and they rotated my tires for free . There is free coffee and there is a TV to help pass the time.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service

By HHSACKS on 7/3/2019 at 1:26 AM.

Brought my new 2019 Sante Fe in for an oil change on Saturday. Service was very busy but I was greeted by the service advisor as well as the salesman who sold me the car back in December. I was in and out in under an hour. I was not hounded to pay for additional add on services, etc. It was explained to me that I am coming due for certain maintenance procedures on my next visit, but no pressure. The service team is excellent. The only negative I would say is that when I call to make an appointment I am frequently put on hold, then told someone would call me back, at times I never receive a phone call back.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Adam cannot figure out the value of a car

By Stargate#01 on 6/29/2019 at 9:18 PM.

Adam sucks for car values he goes by Kelly blue book and uses a formula for cars in poor condition trying to steal your car right from under you .But Hyundai wants are fortune for there used rusted underneath cars and trucks .I been approved by the dealership I have a 800 credit score but the practices of low balling people on there trade below the Nada book average is all but unreasonable this guy needs to be fired from his job first of all when did the service manager interupt in the middle of a deal to get my 2017 challenger for 1,500 you heard it right fifteen hundred with 6000 miles on it it felt like a insult I wanted to give him something he would never forget but obviously the guys a jerk big time stay away from Rosado auto group aka Hyundai Dickson city yes the can do the deals therhe other won’t with revolving interest rates they hurt more people than help people not because I couldn’t get a deal with them but because we purchased from them before and there service department is a joke if your credit is good stay away unless you have bad credit well they will reposses the car any way with there terms and conditions Horrible Place

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Perfect

By Becker13 on 6/29/2019 at 5:18 PM.

The whole experience was perfect and easy. The staff was very knowledgable and polite. The process was fast and they had me on my way in no o time.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New car

By byggdaddy22377 on 6/28/2019 at 9:09 PM. Helped by Frank. Dave.

Everyone at this dealership went above and beyond to help us get into a new car. We couldn’t be any happier!!! Thank you everyone!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Customer service at its best

By GETBLU on 6/24/2019 at 7:57 PM.

Launi Adam and Brandon are the best. It is a great feeling knowing you can trust your service shop. I get repairs done right the first time and I feel they go above and beyond every time.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Coolent Leak repair

By CL4MELODY on 6/23/2019 at 5:36 PM.

This was the first time to your facility. Your quick response for scheduling the service and repair was greatly appreciated as I was starting a vacation the following day. The use of a loaner for the evening was also a super benefit!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By Frankie on 6/22/2019 at 1:28 AM.

Great friendly service. Always super professional service. They know what they’re doing. We’ve been customers for years. We love dealing with them. Excellent.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Nice waiting area help full staff

By KIMMIEJO8705 on 6/21/2019 at 6:29 PM.

Every one was very helpful. Especially Ryan. Thank you!! Bery nice waiting area! Complimentary water and snacks. A tv and a nice quit sitting area

I would recommend this dealer.