Dealer 2-Year Rating

Overall Rating

1.4 / 5
Customer Service
1  
Friendliness
1  
Overall Experience
1  
Price
3  
Quality of Work
1  
Service
1.4  

Dealer Reviews

Show:  

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Horrible Service Department

By Adatkins07 on 7/14/2017 at 8:31 PM. Helped by Matt Tickle-Horrible!.

The service department at Direct Dodge in Wytheville, VA is highly incompetent. The service manager, Matt, is over confident and condescending in his attitude towards customers, especially women. He refuses to admit or apologize when a mistake has been made. We have purchased numerous new vehicles from Direct Dodge in the past. Mr. and Mrs. Greever, Mr. James Jones, Marcus and Shawn in the sales department are great. However, it would be great to be able to purchase and maintain a vehicle at the same dealership. Because of the poor service we have received at this dealership we will now be driving an hour or more for service and will not be purchasing another vehicle here unless the service department has a lot of changes. We have had our Ram in numerous times for warranty issues. Each time we have been in with Matt as the service manager we have had to return to have the same issue worked on again because it wasn't fixed correctly the first time or when fixing one item they messed up another. Each time Matt will say he has personally gone over the issue and it looks great-only to look over ourselves and see that it isn't fixed at all. It is infuriating to say the least.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I have bought one used car and two new cars from Direct...

By pkrocket on 6/22/2011 at 12:13 AM. Helped by James, Roxanne and Angie.

I have bought one used car and two new cars from Direct Dodge. My experiences with the sales and finance team was excellent. Roxanne and James worked closely with me to get the car I wanted at a price and finance plan that worked for me. Angie in service has always been helpful when I had a question about service or my warranty. In addition, I have sent friends and family to Direct Dodge and they have been happy with their experiences as well. Awesome place to buy a car!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Have purchased 3 vehicles & had vehicles serviced...

By 1001rv on 6/21/2011 at 3:15 PM. Helped by James, Angie,Steve.

Have purchased 3 vehicles & had vehicles serviced regularly at this dealer. Never had a problem with anybody. Always helpful and professional. Can't imagine the reason for the bad reviews.

I would recommend this dealer.