Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.8  
Quality of Work
4.9  
Service
4.8  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Always honest competitive and correct

By B on 7/17/2019 at 8:17 PM.

Been servicing all our cars (Jetta, Passat and GTI) there for years. Always good knowledgeable and fair. It’s the reason we stay with Vw.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service as always

By jrtigger316 on 7/17/2019 at 3:48 PM.

I drove up early to the service center to have ghe springs replaced on my trunk due to a safety bulletin. I was in and out within about an hour or so. Tim was great, courteous and easy to work with. I live in oakland and only get my service done in walnut creek vw service center.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome

By GHENDERSON88 on 7/16/2019 at 4:14 PM.

I had another great experience during my appointment on Monday morning. Everything was explained throughly and the work was completed in a timely Manner. I was in and out and was able to make it to work by 10am

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I will highly recommend Peter de Vries.

By C_PALADINO on 7/15/2019 at 11:22 PM. Helped by Peter de Vries.

This has been a great experience thanks to Peter de Vries. He has done everything very smoothly and friendly. We don't have experience in the US, just arrived 1 month ago, and he explained us and supported us with everything that was needed. We have been able to get a lease without US credit history, with excellent agreement.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thank you Nanika

By BHolmes on 7/15/2019 at 9:59 PM.

I made an online query regarding a new Tiguan. When I finally met with Nankia, she understood my wife could not be there for the transaction due to child care restrictions. She not only was considerate, she facilitated means for me to bring a car home to my wife before purchase and let her check it out. When it came time to work out a deal, there was nothing but transparency and honestly. Nanika went above and beyond. I look forward to doing business with her again in the near future and will recommend Dirito VW to all my friends and family. Thank you!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Respectful treatment

By SPARKE14 on 7/15/2019 at 4:00 AM. Helped by Finance woman.

I hadn’t planned on buying a car last week but I had done research and was clear what car I wanted when the time came. I made an inquiry call and Richard answered. After explaining to him what I was looking for I decided to visit your dealership. Richard did a great job of listening and advocating for me as a customer. Things moved along smoothly and at the end of the week I drove home in my new VW Golf Sportwagen.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great salesman

By adambuccowich on 7/14/2019 at 6:26 PM. Helped by Peter de Vries, Ed Miller.

Peter really showed a lot of enthusiasm about getting me into the new Atlas. He was very excited for us to be getting the Tourmaline Blue, and went out of his way to make the deal for us.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

excellent

By davaa12 on 7/13/2019 at 7:06 PM.

Hi excellent service . Im really like that shuttle services. That was fantastic service, driver came really quick and drop me off at dealership. Thank yo so much

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

New Purchase

By SANJEETBALI on 7/13/2019 at 5:00 PM.

Professional, experienced in what they are selling to details; interactions and engagement not just transactional to sell the car but give customers their time and space to review/ reassess and make decisions. Meeting Mr. Rose was awesome and the reason why we kept coming back to this dealership.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Oil change

By ngsparks on 7/12/2019 at 3:40 AM.

I am very happy with my service. Everyone is helpful and cheerful. I don’t have anything to complain about. Great dealership and service center!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service Department

By VNESS_94547 on 7/11/2019 at 4:08 PM.

I love that I got my appointment right away and that my car was ready when promised. My car feels great, btw. The service deptartment was awesome. Thanks so much!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Yearly Service

By feinberg.janet on 7/10/2019 at 11:03 PM. Helped by I don't know the name of the person, who serviced my car..

The service department is friendly, prompt, and efficient. They gave us a ride to the shopping area and a text when the car was ready.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Gave 5 stars but I am a little disappointed

By iboeriu on 7/10/2019 at 10:34 PM.

I gave the 5 stars because of Shannon. She is helpful and understanding. She try sto explain things the best she can. I hope I can give again the 5 stars to the whole team ( including technicians ) soon.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

200K service

By CHARLES.ROECKEN on 7/10/2019 at 9:58 PM.

Only place I would take my car, with their good service my car is still running great at 200K miles. Car was done on time as promised, like every other time I have been there.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service

By toyman2 on 7/10/2019 at 7:31 PM.

Every time I come in for Service or question your service department are always friendly and courteous. It’s a pleasure to talk and work with Kevin. He makes sure the service is done by the time promised.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service

By CRYSTAL.KHAN on 7/10/2019 at 3:47 PM. Helped by Sergio and Caesar.

I deal with a lot of vendors and Dirito Brothers are one of my favs. They are super helpful, friendly and accommodating. I recommend them to everyone!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service

By ELEYWONG310 on 7/10/2019 at 3:40 PM.

The service was outstanding at Dirito Brothers. It was estimated at 2 hours but they were done within an hour and offered a shuttle for me to run some errands.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

It Literally Could Not Have Been Done Better

By robbieblasser on 7/10/2019 at 2:08 PM.

So I came in to check out some potential issues with my oil, and the member of the service department assigned to me, Danny, takes it from there. He re-informs me about a recall issue that I had completely forgotten about, tells me the car will have to be kept for at least the next 24 hours, and already has a rent-a-car ready to go for me. Moreover, for my trouble, he tells me that all fluids will be checked and topped off for no charge. Good thing. Turns out there was an issue. But again, Danny is all over it. He confirms it's all part of the warranty, orders the required part, and talks to the rental car company about my extended use of their vehicle BEFORE calling me. Not a single issue or hassle makes its way to me; he just keeps me in the loop as he takes care of everything. And then, when I tell him I may need to take the rental out of town for a few days for weekend plans back home, meaning I still may be using it a couple of days after my car is finished, he says don't worry about it at all. "Just bring it in when you get back." I ask if need to bring it back to rental car company myself. He says of course not: "Just bring it back here, get your car, and we'll take care of it." Next he tells me he'll also be out of town for a bit, but he's gonna hand me over to Thomas, who will take care of me from here. I was a little bummed. I couldn't imagine Thomas doing as good of a job... but I was wrong. When a shipping issue arises, he calls and lets me know that it's already been taken care of, and that the rental will just keep being extended as long as necessary. When I tell him I unexpectedly may need to stay home with the rental a couple more days, he too says not to worry about. "Just bring it back when you get here." When it's all said and done, I'm without my car for a week plus... and it's 100% just fine. I am never stressed, never worried, never really even inconvenienced at all. And between all the parts, labor, and rentals... I did not pay a single dime for any of it. In sum: a potential nightmare of stress and headaches was genuinely transformed into an actually positive experience. I don't think I've ever felt more taken care of as a customer. I'd add a sixth star if I could.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Service

By Kat on 7/10/2019 at 12:00 AM.

Very good service. Would be nice if they returned to washing car once done with service. Customer service is excellent. Can’t say enough how great it is working with Shannon.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

40k service

By MICHELLEMLAMM on 7/9/2019 at 11:48 PM.

It is always Easy to schedule. I like the Text messaging updates. The people there are very friendly. I prepaid for my services so the price is good because it “feels” free

I would recommend this dealer.