Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.7  
Friendliness
4.8  
Overall Experience
4.7  
Price
4.7  
Quality of Work
4.8  
Service
3.9  

Dealer Reviews

Show:  

Overall Rating

1.3  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Quality of Work

Poor Communication and Troubleshooting skills

By Badpig521 on 1/26/2019 at 5:50 PM. Helped by Robert.

I have a 2016 Ford F250 diesel and the check engine light came on. The first time, I was told it was a "fluke" thing with the DPF. 2nd time it came on, I was told it needed an update. Now the 3rd time the check engine light came on I dropped it off on Thursday morning, Jan 17, 2019. I was told Friday the 18th, it was the DPF heater and they did not have the part but the part should be in Monday or Tuesday. Thursday the 24th, I had to call and find out the part did not come in the day it should have but have it now. "I would be called". Friday morning the 25th I called and was told it should be done and they would call me. No call. Saturday the 26th, I call and was told the diesel mechanic was not there. Here I am having to make arrangements to get to and from work. I understand parts to do not show up and I understand workload; however, I do not understand the lack of communication with Ford vehicle owners. Nor do I understand the lack of troubleshooting skills after 3 check engine lights. Its obvious that when my warranty runs out, I will not be going to this dealership. In fact, I think I may just take it to a different Ford dealer.

I would not recommend this dealer.

Overall Rating

1.3  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price

unnecessary diagnostics charge

By David, Bartlesville on 8/6/2018 at 8:40 PM. Helped by Ilidio Taveres.

i'm not one to complain - most places i feel do their best, and want to help the customer - but that was not my experience w/ doenges ford service. i've got a 2015 f150 that was having brake problems, and took it in to a local service station over the weekend (tate boys) - they diagnosed the issue, told me exactly what was going on, and told me that i should contact the dealer and see if it was covered under warranty - i called the ford warranty service over the weekend, and they said that it might be, but i'd need to take it to the dealer for them to look up the part numbers. so this morning, i took it into doenges ford and told them exactly the problem, and the parts that would need to be replaced. i told them that i was only interested in seeing if it was covered under warranty. i left the truck, and they called back a few hours later and said that it wasn't covered under warranty, and how much it would be to repair. i opted to repair myself and when picking up the truck was met w/ an $85 diagnostics fee. i'm not upset that it wasn't covered under warranty - when i left the vehicle w/ them i told them very clearly that all i wanted was for them to run the parts and see if it's covered under warranty - i told them very specifically what the diagnosis was, there was no need for them to re-diagnose the issue and incur the charge.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Want to buy a new car - No problem - They've got you covered

By Exploring Bartlesville on 7/2/2018 at 5:12 PM.

Three weeks ago on Monday afternoon, I decided to look into trading my old Explorer for a new one. Olivia found exactly what I was looking for by Tuesday morning. It was here, and I picked it up on Wednesday afternoon. It was great. No pressure to buy what was on the lot versus finding the car that fits me. Olivia found out what I wanted (and what I didn't) and went to work to find MY car. Then Robert made the financing as painless as possible. He walked me thru the paperwork and answered all of my questions. This is my third new car from Doenges Ford in Bartlesville, and I always bring them back to Andrew for all of my service needs. The staff is great. Olivia made shopping personal and fun, Robert handled the paperwork in record time and Andrew is always a cheerful smile in the service lane. I have even had repair work completed in the body shop, and they were wonderful to work with as well.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Very nice helpful people

By Kandy101 on 6/20/2018 at 1:28 AM.

This was the best car buying expeirence I've ever had... Everything was done quickly in a timely manner... Very impresssed and extremely happy with my new beautiful car....Thank you Roxanne!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Ford F-150 Ecoboost

By Rob L on 3/1/2018 at 8:47 PM. Helped by Kelli Kitchell Foster.

This pickup has been a joy to own. I bought it to pull a trailer but enjoy just driving it for the comfort and quiet. Doenges service as well Doenges body shop is top notch. Very thorough and courteous.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New Toyota Highlander

By Mikal77hcm on 2/26/2018 at 6:07 PM.

This was the easiest car buying experience I’ve ever had. I drove to Bartlesville to check out Doenges Toyota. They had the exact Highlander I was looking for. I felt they gave me their best price from the very beginning. Thankfully there was no back and forth and no pressure to purchase! I was sold and went home in my new Highlander! Thank you to Rob and his staff for making my car purchase a pleasant experience!

I would recommend this dealer.

Overall Rating

1.5  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Quality of Work

Service on a ford

By Big D on 2/26/2018 at 9:18 PM.

The Service Departments is terrible they all run around like chicken with their heads cut off nobody know what they are doing. I feel they have a lack of communication and its a free fall poor,management leads to poor workers,

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing customer service and a wealth of knowledge....

By deer whisper 1021 on 2/26/2018 at 7:51 PM.

Doenges service department is staffed with very knowledgeable people. And Olivia in sales is a class act when it comes to customer service and putting the customer first. I would highly recommend Doenges to not only friends but to my closest family members.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Professional, best customer service around!

By J.R. on 2/11/2018 at 5:50 PM.

The service center at Doenges is the best in Bartlesville! Andrew is always available to accurately diagnose any issues and get the service scheduled quickly for repair. Hes attentive to detail and customer needs! I ask for him each visit but all associates are great! 👍

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

F250 Ranch King

By Bill on 2/11/2018 at 4:01 AM. Helped by Brent Guthrie.

Great experience today at Doenges. I took home a beautiful truck and the staff at the dealership took excellent care of me. I would recommend the Doenges team. 😊

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

We Love Our Truck!

By jacobandmandi on 1/21/2018 at 5:24 PM. Helped by Brent Guthrie.

My wife and I drove from Tulsa after hours and their team went above and beyond taking care of us buying a pre-owned 2015 F-150. We are so blessed and thankful for this opportunity. Shane “Bubba” Church, thank you for your professionalism, trustworthiness, and will to help. If you’re buying a car/truck, I would highly recommend this dealership. It’s worth the drive!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great car buying experience!

By Shannon on 1/20/2018 at 10:53 PM.

My car buying experience was quick and extremely efficient. Everything was quickly handled, any questions were answered and everything very straight forward. It was a very painless car buying experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly, caring, and professional.

By Andy on 1/19/2018 at 5:20 PM.

I have bought four vichecls from donges, over the last ten years. Sales person was very helpful in finding the car that match my needs and my pocket book. Even after the sale, donges continues to provide the best service beyond expectations . Dealing with donges has always been a pleasent experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Doenges hooked me up

By Kdboomer91 on 1/13/2018 at 1:00 AM.

Both Shane and Robert were very helpful in making my new car experience quick and painless, they were able and willing to work with me and get me in My 2018 Focus! Thank you,Doenges family!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Staff Is very knowledgeable and this was the best experienc!

By TheTrammells on 1/12/2018 at 4:25 PM.

So much fun!! Who would’ve thought that it’s would be so easy and painless to buy a car!! These guys are the best by far!!! I am recommending everyone I know to go to Doenges for their next vehicle purchase!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New to us

By Drift61 on 1/4/2018 at 1:12 AM.

We had been looking for a truck for about a year. Used, good shape, and a lower price. By chance we check the photos Doeneges had on line and found what ended up as our truck. Staff was friendly and kept us up to speed on the process and fixing a couple items noticed on the test drive. They were there to the end literally as we closed the doors on the way out. Love the truck, love the service. This is our second used vehicle we have purchased from Doeneges. Happy with both. Thank you for the red carpet treatment, even for a used truck.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Hometown feel

By elwins on 12/29/2017 at 10:33 AM.

Hometown feel. The best buying experience I have had in years. Every one is more than willing to help. The first truck I have bought from them , but not my last

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Car and Experience!

By Ntramm on 12/21/2017 at 11:43 AM.

We recently purchased a 2017 Ford Explorer with the help of Josh Price. He was a great salesman! He worked very hard to get the exact vehicle I wanted. He very thoroughly went through all the functions of the car and even set my phone up for me. He made us feel so comfortable with the buying experience. Thank you, Josh! And everyone you work with! Very friendly place!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

PERFECT

By Kellykelley410 on 12/16/2017 at 8:47 PM.

I Will highly recommend this dealership and most definitely the sevices!!!!! Couldn't ask for better customer service from sales, management, and the service department!!!!

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Almost the best experience!

By gpester on 12/6/2017 at 9:07 PM.

Kari did a great job getting us a great deal only thing that would have made it the best is if she could have drove the new vehicle to our house instead of us going to the dealership!

I would recommend this dealer.