Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
5  
Friendliness
5  
Overall Experience
5  
Price
4.6  
Quality of Work
5  
Service
4.8  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

One on one attention, no lines!

By Plumber John on 3/28/2019 at 12:13 PM. Helped by Brandon.

Dokmo is Local people, small town feel and NO long waiting period! It is stressful enough buying a vehicle, it was NOT stressful dealing with Dokmo!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchase and repair

By Rtj on 1/16/2019 at 1:06 PM. Helped by Brandon.

Great people very friendly and knowledgeable. Service department and staff very caring end very quick turn around. Keep up the great service. If your in the market for a vehicle or service. Stop and see them.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service from sales department

By Usedram on 9/15/2018 at 8:39 PM. Helped by Brandon dahlin also finance guy.

My experience was a good one. They give 2 free oil changes with used vehicle purchase and I'm not local so they gave me a full tank of gas instead. Also sales and finance staff were great. If you want to see a beautifully detailed vehicle buy from them. My ram was so shiny when I drove away with her.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Visited because of Price, Bought because of Service

By Nicholas S on 4/5/2018 at 9:14 PM. Helped by Scott from Sales.

I went to Dokmo because they had the lowest advertised price for a used 2017 Ford Escape; it was over an hour and a half drive from my home. I met with Scott and test drove two vehicles. I was impressed with the Escapes and even more impressed with the service from Dokmo. A genuine friendly dealer that was very personable. I cannot speak more highly of the experience. I will be back again for my next purchase.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Stopped for an oil change, left with a new car!

By jerri turitto on 3/31/2018 at 3:31 PM. Helped by Tray and several others, all staff were excellent.

Staff was friendly, service was great. I stopped in for an oil change and they got me in right away. Long story short, I ended up buying a new car and I couldn't be happier!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

No Regrets!

By OtisP on 2/28/2018 at 1:29 PM. Helped by Scott.

Wasn't even in town to buy a car. I happened to see exactly what I was looking for on the lot and decided to check it out. The no-haggle pricing was just that, and the price I paid was very fair. I bought the vehicle that day. Scott was very low pressure and just a friendly guy. I would definitely go back, and recommend to friends. Unless you've shopped a non-commission dealer, you just don't know what a pleasure it is.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Sales guys were great!!!

By Dylan on 1/31/2018 at 4:57 PM. Helped by Edwin Tejada, Arlin Johnson.

I went into the dealership looking for a used truck. I talked with Edwin Tejada. He was great to work with! Kept me in the loop with anything new he had coming in to the dealership. Texting spec sheets back and fourth and working around my busy schedule. I did not however end up buying a vehicle from them but there knowledge and customer service is greatly appreciated. There was also no pressure to buy it was a great experience. I will be back for my next purchase!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Best Car Buying Experience EVER!

By Anne on 12/13/2017 at 3:43 PM. Helped by John (Sales), Brad (Credit).

I had the most positive car-buying experience of my life on Saturday, December 9th! I had even mentioned to my significant other that I would rather buy 6 houses versus 1 car. However, when John introduced himself to us and asked what we were looking for I relaxed a little. John couldn't have been nicer and more helpful through the entire process. I have a black mark on my credit history so was concerned about financing but Brad (Credit Manager) was so understanding and helpful. Bottom line, I drove away in my beautiful 2015 Ford Fusion that afternoon. The whole process only took about 3 hours total and never once did I feel pressured in any way. I highly recommend this dealership VERY highly and please be sure to ask for John in Sales!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

went in on a saturday morning and was on the road in an hour

By Tom on 10/12/2017 at 11:54 AM. Helped by Jodi.

Jodi was great to work with.I would go back on my next purchase,great dealership.easy to work with and very helpful.did not take long and I was on the road with my car.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Highly Recommend Dokmo Service Department

By McMinnvilleOregon on 9/1/2017 at 7:15 PM. Helped by Scott Anger and mechanic Shane--and many nameless other staff..

Traveling across country with our 5th wheel and 2 cats, the transmission on our 2014 Dodge Ram failed. Dokmo not only obtained the necessary replacement transmission within 12 hours and installed immediately, they allowed us to "camp" in their lot while they worked on our vehicle. AND they gave is a loaner. From the service manager to the mechanic to the person who set up our loaner to the many random employees who stopped by our RV to ask if we needed anything, everyone at Dokmo was outstanding. We received this level of service as mere passers by. We believe that this dealership and staff exemplify excellence in all regards.

I would recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

Over priced

By Diane E Splettstoeszer on 7/31/2017 at 8:54 PM. Helped by Jacob.

I have gotten two cars from Dokmo and both times I feel I was taken advantage of and over charged. I will be going elsewhere next car.

I would not recommend this dealer.

Overall Rating

2.8  

3   Customer Service
5   Friendliness
1   Overall Experience
1   Price
4   Quality of Work

Overpriced parts

By Over Priced on 7/26/2017 at 12:24 PM. Helped by Scott.

I was charged over $300 dollars for a $30 part. I understand employing some markup, but 300% markup is excessive. It's actions like this that will turn customers away.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Don't let them rip you off

By Grayling646 on 12/8/2016 at 3:11 AM. Helped by Chris Mick.

Sold me a terrible car and I believe they knew it before they sold it to me. In less than 10 months the engine failed, the heater blower motor failed and the wheel ball joint failed - luckily my 16 year old was not injured when this occurred (driving in our neighborhood and not on the highway). I wouldn't trust them...

I would not recommend this dealer.

Overall Rating

1.8  

1   Customer Service
3   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Horrible service department!

By Unhappyramguy on 10/8/2015 at 10:35 PM. Helped by Joe,Robyn.

I bought my truck new in 2014 and the sales staff was fine. Since then I have had nothing but trouble trying to get repairs performed. It took 6 weeks to get accessories installed. The bumper started rusting and they told me all they could do is take pictures. Now the lug nuts are rusty which is clearly from improper tooling when they removed and installed the wheels during tire rotation and the 3 TIMES IT TOOK TO FIX THE TIRE PRESSURE MONITOR SYSTEM.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome Experience

By john.puzz.3 on 7/17/2014 at 12:03 AM. Helped by Nate Larson.

When I got the the dealership I was introduced to Nate Larson. Nate was very accomodating and asked me what I was looking for and was quick to get me in the truck I was interested. Dokmo was also very understanding of what I was trying to do with the bank to get the purchase done. They were comfortable with me coming back the next day to finish everything and didn't try to pressure me into staying. They went over the the warranty options but did not pry or push any further after I expressed that I wasn't interested. Nate even set up my phone with the UConnect before we left!! Awesome experience and I will be telling other people its worth the drive up from Rochester!!!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great Service

By kaisermiller on 7/10/2014 at 9:31 PM. Helped by Nate Larson.

We just bought a new Ford Fusion and the experience was easy, without the hassle that we've had in the past buying cars. They were attentive but not pushy.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

Top of the line experts in their field

By mustangmartha on 6/24/2014 at 2:12 AM. Helped by Nancy McGregor.

Friendly, professional, knowledgeable yet personal sales and financing staff. Nancy, the sales staff on the lot immediately helped me. Had husband, John search for the exact make model and year and found the car of my dreams in minutes. I waited 40 years for this specific car and they hired a driver and made it happen nearly overnight. My husband and I are now the extremely proud owners of a 2014 Black Ford Mustang convertible. There was the slightest ding in the driver's doorwell and they immediately had it touched up. Financing with Josh was delightfully efficient and quick. He explained several options, actually dumbed it down for me, very well without my feeling out of the loop. One less thing on my bucket list and all the staff at Dokmo seem genuinely thrilled for us! We really feel grateful to all of them for making this a hugely enjoyable experience!

I would recommend this dealer.