Dealer 2-Year Rating

Overall Rating

4.6 / 5
Customer Service
4.6  
Friendliness
4.7  
Overall Experience
4.6  
Price
4.5  
Quality of Work
4.7  
Service
4.6  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Old Fashion Service with a Smile

By Quadman on 8/19/2019 at 8:55 PM.

I went to have a tire sensor checked on my Chevy Tahoe. I dropped off the car and had my wife pick me up. I was contacted in about two hours to let me know that the sensor was just fine and that the technician reset the sensor and they checked all tire pressures. Since the vehicle was there, I asked them to go ahead and rotate the tires. They indicated to me that I could pickup the vehicle in about a half hour. I went to pickup the car, the sensor was working and to my great surprise, they said no charge for the sensor check and the tire rotation. PUT A BIG SMILE ON MY FACE. Old fashion service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer serice, explaine evedrything to me, on my car

By artiaga23 on 8/14/2019 at 10:54 PM. Helped by Brandon Avalos.

Very professional took very good care of my car and I will certainly keep as my service advisor Was able to get an appointment quickly and my car completed very quickly.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Outstanding Experience

By fordbronco on 8/4/2019 at 11:16 PM.

We just purchased our 4th F150 from Chalmers Ford. Every single time we've had an outstanding experience. John Wayne Fife is friendly, experienced, easy-going. We have never felt pressured during the 4 times that we have dealt with John in purchasing a new F150. John simply explains the merits of each vehicle, lets us test drive the trucks we are interested in and leaves it up to us to decide what we want then he goes out of his way to fulfill all our desires. Each time I have purchased a vehicle from Chalmers I have had them service it and I have always been very happy with the service, the friendliness and the expertise of the staff. I highly recommend Chalmers Ford and John Wayne Fife to anyone looking for a new vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

5 star service

By NM Chris on 8/2/2019 at 4:48 PM. Helped by Trent Durham.

Trent Durham took good care of me. I was early for the appointment, but he still got me sorted right away. He let me know I can call him if any issues occur in the next couple weeks.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Body Shop needs New Management.

By Angie on 7/30/2019 at 3:33 AM. Helped by Larry.

I have been going to Don Chalmers Ford for years. Always got treated well. Sales Department is awesome. But I would not recommend Quick Lane or Body Shop Went there to have oil changed and they said my transmission fluid needed to be changed ended up they forgot to put transmission fluid back in and messed up the transmission. Had to have it overhauled. They paid for it but never was the same again. I had Hail damage and they put a new roof on my 2016 escape which I bought brand new .They broke the back light that goes on the back hatch and instead of putting on a new light they GLUED it back. We moved and we noticed when it would rain there was a noise in the back on the passenger side. Found put 2 bolts had fell off. Cost about $200 to repair. Then it started leaking. I took it to have it checked and the man said it was pouring in from that light where they GLUED it back together . I called The Body Shop and I talked to Larry. He was Very Rude and didnt want to even help me at all. Said that they didnt even touch that light. He wasnt even employed when they did it. I finally called and talked to Lorrie and she was very nice and helpful. She looked up the invoice and on the invoice it showed where they worked on that back door. So they had to take it off. Then she had Andy to call me he helped me halfway . He did send me the money for the light but did not send me the money for the bolts that fell out because they were wet and came out because of where water was pouring in. So 1 vehicle was damaged by them and one was almost damaged because of their negligence. I would not recommend you have your vehicle serviced at QuickLane or have your vehicle repaired by the body shop. Glad I will never have to deal with them again. Sales department are Awesome.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent, fast friendly service

By Chris on 7/19/2019 at 4:18 PM. Helped by Pam.

Pam at the Quick lane is always a pleasure to work with and goes the extra mile. I do not even consider seeking service anywhere else.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

"Top Notch Service!"

By vierakl on 7/11/2019 at 10:48 PM. Helped by Trent Durham.

Trent is the Best!! Always a pleasure to work with, easygoing and a great sense of humor. He took care of the recall on my Focus, ran a vehicle report card and completed all work even before the promised pick-up time. Plus gave me a car wash coupon. Thanks Trent you ARE the Best!! :-)

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Professional and knowledgeable service staff.

By John W. on 7/12/2019 at 7:10 PM. Helped by Brandon Avalon’s, Service Advisor.

Recall appointment easily and conveniently scheduled, met on time by professional staff and the warranty work was completed within the estimated timeframe. Very satisfied and will return for service.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Quality of Work

Great Service!

By Fred on 7/11/2019 at 1:16 PM. Helped by JC Lucero.

JC explained the process and issue with the recall. And service was completed in the time I was told it would be. Very friendly to me an my dog!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Pre purchase inspection

By Jayconn52 on 7/6/2019 at 4:19 PM. Helped by Trent Durham.

Trent, was very thorough and great guy to go to when you need help with any of your automotive needs. As well as an easy guy to work with. Great customer service. Jay C

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Super Service!

By kstake94 on 7/2/2019 at 1:53 AM. Helped by Trent Durham.

I had a problem with my 2016 F-150, I called over and they immediately got me in. My truck was done before the end of the day, and it was a very busy Saturday for them!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great Job

By tsanch on 6/30/2019 at 5:19 PM. Helped by Trent Durham.

Five Stars for a job well done! I was having troubles with my F-250 starting so i took it right in. Upon arriving I learned that I should have made an appointment. Rather than turning me away my service advisor worked me in in a very timely manner and the following day I was back on the road again. They were helpful explaining what went wrong and what they needed to fix. I received phone calls regularly with status updates which made it easier to plan my downtime.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By bowl, john on 6/25/2019 at 3:55 AM.

Two weeks before we made our trip from Indiana to Bernalillo, NM, had our F150 Ford Truck checked over real good by D-Patrick Ford of Evansville, IN. Everything including the brakes were checked. Received the paper showing what was checked even the dimensions of the brake pads were on the paper showing they had been checked (supposedly). Jason, at Quick Lane, had our brakes checked and the pads were wore down even had spots on the metal. We showed him what had been done previously, according to the paperwork. Jason gave us great service and was a very personable person. Had to have the brake pads replaced (lifetime pads), and gave us the old ones back so we could take it to D-Patrick Ford when we returned from our trip. Felt a lot safer for our return trip home. Would definitely recommend the service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Got my dream truck

By braden on 6/4/2019 at 7:45 PM. Helped by Kason Wilkinson.

Kason was amazing. Very personable and made the entire buying experience so easy. He wasn’t just interested in selling me a truck but he really builds a relationship with his customers. He has followed up and made sure everything was like I needed after the purchase. Jackie in finance is an angel and really goes above and beyond to make sure the customers are fully taken care of. Thank you to my entire team at Chalmers Ford. Not my first purchase there and it will not be my last!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By Dr. Jim on 5/24/2019 at 9:46 PM. Helped by Trent Durham.

Trent help resolve an issue and take care of periodic service. Kept me informed of the status of the work. Let me know when it was done. Even fixed things I did not know needed fixing. Outstanding

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The only service guy

By Attitudesballoon on 5/23/2019 at 2:05 AM. Helped by Trent D.

I drive past 2 Ford dealerships to to see Trent at Don Chalmers. This guy is the best. There is always someone standing at his station. He takes the time to listen to each customer. He reviews the service with the customer and makes sure everyone is on the same page. Trent takes care of his customers. You won’t be sorry if go see Trent.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service department

By Gen4 on 5/23/2019 at 12:32 AM. Helped by Trent.

Trent was amazing!! He took care of the recall on my car and diagnosed why my check engine light was on. Got everything done quickly and got me back on the road in no time! Thanks Trent!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing Vehicle Service department!

By Eddie Chairez on 5/5/2019 at 6:01 PM. Helped by Brandon.

Brought my 2017 King Ranch F-250 to get some issues resolved and was very impressed. Brandon was great at helping me schedule a time and keep me updated with info on everything, although I had not scheduled a rental or loaner Brandon saved my life by getting me a loaner! When I picked up the vehicle the service manager I dealt with was very kind and the technician working on my truck helped me out with a few adjustments, he was quick thorough and extremely professional! I will definitely keep buying Fords from this dealership and getting them serviced here!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great first-time experience!

By DWGSD on 5/4/2019 at 4:54 PM. Helped by Brandon Avalos.

This was my first service call for my 2017 Ford Transit 150. I chose Chalmers because it was nearby, but I discovered that it has a great service department. Brandon was my contact, and he took really good care of me. I had come in because of a recall on my vehicle, but I plan to continue going to Chalmers for all my future service needs.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Maintenance

By donaldr123 on 4/27/2019 at 3:36 PM. Helped by Dan and a Jocelyn Hernandez, great customer service.

Very satisfied with the service that was done. Dan, the servcier had the oil change done and recall taking care on the same work order. I didn't have to make the second appointment.

I would recommend this dealer.