Dealer 2-Year Rating

Overall Rating

5 / 5
Customer Service
5  
Friendliness
5  
Overall Experience
5  
Price
5  
Quality of Work
5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Impressive

By MLThompson on 6/26/2018 at 2:06 PM. Helped by Tommy Stearns.

Friendly and informative but not pushy. Mr. Stearns was a pleasure to work with. They corrected an issue quickly and we love our new vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service

By CindyB on 5/21/2018 at 10:16 PM. Helped by John Loy.

We found this car on the internet and knew nothing of the dealership beforehand. When we arrived, the car was up front, clean and ready to go. Our salesman was extremely friendly, knowledgeable, helpful, and efficient. We were impressed with the whole experience--relaxed--did not have the air of tension or pressure so often found when making a new car purchase. We have already recommended this dealership, and we will continue to do so.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Lovin' our truck!

By Steve&Lynn on 3/21/2018 at 9:07 PM. Helped by Billy Dykes.

Great buying experience at Don Franklin Ford in Columbia. Billy was great to work with...no pressure, knowledgeable, and honored our requests. Highly recommend this dealership to anyone looking for a vehicle! Steve & Lynn

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Great to work with

By dick on 12/28/2017 at 5:04 PM. Helped by Billy Dykes.

I just purchased a near new 2017 Buick Lacrosse from this dealership and they were very easy to work with made buying a new car a great experience. Highly recommended

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Franklin Fords Best dealership & service center

By Kentucky girl on 11/26/2017 at 8:39 PM. Helped by John Loy.

Have had great service and sales we would recommend them to everyone. Especially John he was great to work with. Thanks John for all you’ve helped with.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

so far best dealership I've dealt with. Bought several...

By bigunc112 on 4/7/2009 at 12:37 AM. Helped by 5.

so far best dealership I've dealt with. Bought several cars from this dealership. They always treat you like family. I've bought from other places but never treated anywhere near as well as this dealer. they sell Ford, GM and Nissan, and always the best selection in KY. Service is outstanding, and the owners and staff go out of their way to accomodate all their customers. They meet your needs and then some. 5-Star dealer!! A+++++

I would recommend this dealer.