Dealer 2-Year Rating

Overall Rating

4.6 / 5
Customer Service
4.8  
Friendliness
4.9  
Overall Experience
4.7  
Price
4.6  
Quality of Work
4.8  
Service
3  

Dealer Reviews

Show:  

Overall Rating

4.0  

4   Friendliness
4   Overall Experience
4   Price

My review

By richardpeters on 12/8/2017 at 5:27 PM. Helped by Terry Kilcoyne.

Terry was very easy to.work with. No high pressure and answered our questions to the best of his ability. He tried his best to get us a good deal.

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

2017 santafe

By muhlenkampe on 12/8/2017 at 5:16 PM.

Overall the experience was good! It was an easy sell for them because we walked in and knew exactly what we wanted. Staff was easy and courteous.

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

The Boss's Perspective

By gerrardtroy on 12/1/2017 at 5:30 PM. Helped by Terry.

The Boss's Perspective. Had to convince the boss. 2 Trips. I agree to DealerRater's Terms of Use and further certify that I am not associated with a dealership or service center, past or present, nor are any of my family members. If a review is found to be posted by an employee of a dealership, or a relative of an employee of a dealership, DealerRater reserves the right to blacklist the dealership and post a consumer alert on their review page.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2017 Tuscan purchase

By jdanyellebaker on 11/28/2017 at 5:40 PM. Helped by Kyle, Mike, & financial advisor/accountant-maybe Matt?.

We were able to browse vehicles on our own with no pressure before bing approached. Kyle provided helpful information and worked with us based on our preferences. He was also very personable and pleasant. Mike was very enthusiastic about the technology and specs of our Tuscan-he made me feel excited about my purchase. He also offered to go above and beyond with future assistance.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great salesman

By flane69 on 11/28/2017 at 5:37 PM.

Mike made my car buying experience a pleasant one. He was very good to work with and I would definitely refer other folks to Mike and this dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New Car

By bmorton256 on 11/28/2017 at 5:23 PM. Helped by Mike Visio.

I love my new car! The service here was great. Everyone was friendly, helpful, and knowledgeable. I will definetly return here in the future when I need another vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

review

By jakthedog1 on 11/28/2017 at 5:21 PM. Helped by Robert Payne.

I enjoyed purchasing my car , it was exciting and I have just the car I was looking for. Everyone I came in contact was very friendly. I will be glad to refer my friends.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Review of Terry Kilcoyne

By Briankeith11 on 11/23/2017 at 5:22 PM. Helped by Terry Kilcoyne.

Excellent sales rep i would highly recommend him to everyone i talk to. Answered my questions with respect and always returned my calls. Very polite person. I will be coming there again in summer 2018 to buy a car from my daughter that will be going to college.

I would recommend this dealer.

Overall Rating

4.6  

4   Customer Service
5   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

Elantra

By rubyosbun on 11/16/2017 at 5:42 PM. Helped by Rob.

The experience was very efficient. I knew what I wanted when I came in and the salesperson respected that. Rob was very friendly and courteous.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Monica

By monicakirby17 on 6/29/2017 at 4:30 PM.

Love my car and it is better than I ever imagined. I was very pleased with my experience there verses other dealerships and did not feel any pressure to buy

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2017 Tuscon

By jwh1622 on 6/23/2017 at 4:26 PM.

Overall was an excellent experience. Rob was very helpful in getting my daughter set up with her first new car purchase. I would definitely recommend both he and the dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Seamless Transaction

By lfgaines on 5/30/2017 at 4:20 PM.

Scotty met us at the door and greeted us warmly. He is a good listener and heard our needs/wants. Showed us available vehicles and described options. Relaxed and easygoing manner made it easy to think about buying decision.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very informative

By joshsims2009 on 5/25/2017 at 4:54 PM.

The employee was very kind and helpful. I told him what exactly I was looking for in a car and he took me straight to a car that fit my exact needs. He did a great job in explaining all aspects of the car and the warranty offered. He gave enough information so I could easily Make my decision. He came and greeted me in a timely manner and was not pushy in trying to get me to purchase a car. Overall this salesperson did a great job in helping me buy a car

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great dealership

By guitarmanstrings on 5/18/2017 at 4:50 PM.

Best place to buy a vehicle. This is the second vehicle we have bought. They are very easy to deal with. Scotty was our salesman. I have dealt with a lot of car lots this one is the best.

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Happy

By tgboone on 5/12/2017 at 4:21 PM.

Was a good experience over all. Still trying to get a cargo cover. I love my car and am very happy with warranty. You stand behind your product.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent customer service from the staff

By christy.rogers.1986 on 5/8/2017 at 4:16 PM. Helped by Rob Payne.

Everyone was friendly , professional and met my expectations . I was really pleased with my experience in purchasing my new vehicle there and would definitely return for future purchases .

I would recommend this dealer.

Overall Rating

4.8  

4   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Goldy

By zac.smith on 5/6/2017 at 4:21 PM. Helped by Rob Payne.

The dealership was great. Rob Payne really worked with my wife and I to find the vehicle we wanted in our price range. Would recommend them to anyone. A few mistakes was they didn't have our nav chip in our vehicle when we picked it up.

I would recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

never heard from them

By AnotherJamie on 10/10/2016 at 7:28 PM. Helped by I don't remember names.

Back in the summer I called for an appointment to look at strange brown dots in my new Accent's paint. I left work and drove all the way from Winchester to make the appointment. When I get there I'm informed that the guy that handles warranty issues isn't here and they don't know when he'll be back. They could've told me that when I made the appointment. The first guy I saw even acted as if there was nothing wrong with my paint and the second guy could see the problem but couldn't identify the issue. Weeks passed and the warranty guy never showed. I did receive a couple of calls from the service department telling me that they would call when they knew the warranty guy's schedule. After those two calls I never heard from them again. After two months I took my car to Gates Hyundai of Richmond. The problem was quickly identified as rail dust and the next day I was picking my car up free from the brown spots. It's been 4 or 5 months now. Had I not gone to Gates, I would still be waiting.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By Sarah's Back12 on 9/24/2016 at 2:21 AM. Helped by Mike.

This dealership provided great service to us! The service manager Mike exceeded our expectations of service and we would recommend him to all. Thanks so much!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent place

By brooklyn6499 on 7/28/2016 at 4:52 PM.

My dad bought a new 2016 Sonata from Hyundai of Nicholasville and had such a great experience I had to shop myself. From the time we got there until the time I left with my new Sonata, it was a great experience.

I would recommend this dealer.