Dealer 2-Year Rating

Overall Rating

3.3 / 5
Customer Service
3.6  
Friendliness
3.7  
Overall Experience
3.2  
Price
3.5  
Quality of Work
3.3  
Service
5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service Department Experience

By DebL on 7/17/2019 at 3:24 PM. Helped by The girl in the service department. She is GREAT!!!.

There's nothing I dread more than sitting and waiting while my oil gets changed so when I do go in to get it done I am, admittedly, already in a bit of a "mood", so to speak. I made an appointment, for the first time, at Don Hattan in Derby and when I walked in at the service center the smiling young lady greeted me by name! So, the experience starts off very pleasant. Made me feel like they for sure knew I was coming and would be getting right on with the oil change! And, yep, my car was immediately taken back, but by the time it was gone about 30 minutes I was starting to twitch a bit and popping my neck. Then, BOOM, here comes that pleasant young lady (who acts like everyone in customer service should act) to say my car was ready. I could not have been more pleased with the customer service (if that girl doesn't LOVE her job she sure doesn't let it show!), the cleanliness of the waiting area, and the fast and efficient oil change. I'll be getting my oil changed there from now on and will be recommending them to others!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Steve Miller is the best

By Blake.Kirkman on 4/1/2019 at 2:38 AM. Helped by Steve miller.

This salesmen spent time with me to make sure that I found the perfect vehicle and made the process super easy. He did what he had to do to make my car buying experienice perfect. I would recomend him to anyone for the best car buy out there.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

Problem fixed from the used car that I bought

By Mr. Sanchez on 3/7/2019 at 7:01 AM. Helped by Oscar Rayo.

I bought a used car in this car dealer. I Encountered a few problem with the car, ofcourse its a used car already, problem arises. Whats GOOD with them is that they will really stepped up on dealing with it and fixed the problem, making you fill that they are dedicated to fixed it and make things right..problem fixed...satisfied customer...Oscar Rayo is a big help....

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

AWESOME 👏😁

By Kb1031 on 3/3/2019 at 5:22 PM. Helped by Alex Manzanera.

Alex Manzanera is great 👍 He took the time to look the inventory to find us the perfect truck for us. We will see them again 😁

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Absolutely avoid. Go elsewhere.

By Joshusmc on 2/2/2019 at 2:02 AM.

I've never had a good experience here at any point of visiting. They are always priced high and the delaer can't honor simple request like: please don't contact me. Bought one truck from them in 2010, they added twice amount of transmission fluid during a flush.

I would not recommend this dealer.

Overall Rating

1.6  

1   Customer Service
2   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Shop elsewhere

By Austin C on 1/11/2019 at 1:37 AM. Helped by Sales team.

Be wary of this dealership. Sales staff misrepresented features on a car sold to my mother. Upon immediate notice of the deficiency and request for correction, they have pushed her to the side without any remedy. She is now stuck with a car that she is not satisfied with and the dealership is not interested in making its customers happy or honoring its commitments. Please don't bother with a canned response to contact your dealership without providing a specific contact person. My mother has called multiple times without any substantive action from Don Hattan Chevrolet staff that she has interacted with while trying to resolve this misrepresentation.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

First car for son

By Jansen4 on 1/5/2019 at 6:52 PM. Helped by Mike Alemanni, Fernando Cruzado.

My husband and I worked with Mike Alemanni in Derby to buy a used first car for our son. He was very personable and patient with us. He was straight forward and got the price down where we wanted it. He answered all our questions and was thorough. We were in and out in two hours with a nicely cleaned up vehicle.

I would recommend this dealer.

Overall Rating

1.0  

1   Overall Experience
1   Price

Bait and switch

By Bummer on 9/16/2018 at 10:06 AM. Helped by Sales Manager.

Don't believe the internet pricing. When you get there price depends on how many dealer rebates you qualify for. I found the website very misleading. The price for the vehicle I was interested in was $3000 more then the internet price.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Car buyer on 7/16/2018 at 9:18 PM. Helped by Mark Prentice and Bryan Ellis.

My wife and I purchased a vehicle from the Derby Don Hattan dealership. Or sales person was Mark Prentice and he was a pleasure to work with. Mark is a true professional answered all of our questions, and was not pushy. Everyone at the dealership was kind and helpful. Don Hattan provided professional service and I would highly recommend them.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Bought a newly used car

By rsdrummerman64 on 6/20/2018 at 5:34 PM. Helped by Michael Alemanni.

We came there already preapproved to buy a used car. Our bank wanted them to come down just 8%, which they wouldn't do, because it was already at book value. After talking it over with Michael Alemanni, my wife and I decided to go ahead and try to let them get us in the car, because it is a REALLY nice car. And, to our surprise, we were approved with no down payment and our payments are low enough to not break our budget. We couldn't have asked for better treatment from Miceal, or Don Hattan..

I would recommend this dealer.

Overall Rating

4.5  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Quality of Work

New vehicle purchase

By Daryl on 4/6/2018 at 8:44 PM. Helped by Eddy in sales and Thad in finance..

Purchased a new Ford F150 Limited 4-5-18. Our salesman name was Eddy and he was honest, helpful and very knowledgeable. The staff was helpful and are getting their feet under them at this new Ford dealership in Augusta, Ks.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Fair and honest dealership.

By Rick Campbell on 3/4/2018 at 3:10 PM. Helped by Lindsey was great to work with as well as all staff.

I recently phoned Don Hattan expressing my interest in an 09 Silverado. Lindsey took my call and after my 2.5 hour drive Lindsey met me at the door and walked me through the entire process. She explained all my purchase options, took my offer to a sales manager who negotiated my trade in and purchase in an honest, fair, no pressure manner. I left Don Hattan with a nice truck and verbal assurance to call with any issues I might find in my truck.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Horrible customer service

By Cbell1984 on 2/17/2018 at 9:58 PM. Helped by Oscar.

My husband found the car of his dreams and has been working with Oscar almost a week and they got the approval yesterday and was told to come in after 2 to bring them the check today so we go in to take them a check and they have sold the car! If u buying a house and they have accepted your offer and got you the approval they don’t just sell it from underneath you! This really pisses me off cause they xxxx on his dream and now he is so hurt! Definitely not good for business!

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Horrible

By THOMAS WILLIAMS on 2/17/2018 at 10:14 PM. Helped by Oscar.

I had finally found the car of my dreams and had been working with Oscar all week and finally got the call yesterday that I had been approved and I needed go come in today after 2 to bring the check and when I went in to take the check they had sold the car right from under me. I know they got to get sales but xxxx you done ran my credit and added unnecessary inauirys for nothing. Definitely didn't create a good customer experience for me and my family. They showed no empathy or concern. I will be filing a complaint with the bbb

I would not recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

AWFUL

By Chevyguy on 10/25/2017 at 3:22 AM. Helped by Oscar.

VERY DISAPPOINTING!! We were negotiating the price on a vehicle and called back within the hour of the presented deal to find out the vehicle had been sold out from underneath us! We received an email that they ran our credit before we even told them we were interested in the vehicle. Will NEVER do business here again. Worst Chevy dealer by far!!

I would not recommend this dealer.

Overall Rating

1.6  

1   Customer Service
2   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

2012 Black LTZ

By blacktruck on 9/2/2017 at 12:27 AM. Helped by Manny.

Truck was on website, had great trade-in. Associate promised additional information numerous times, but never followed up. Truck not on website now. VERY DISAPPOINTED.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The best.

By Tammy45 on 5/26/2017 at 5:30 PM. Helped by Can't remember.

Bought new in 2011 , fantastic to deal with if you do your home work. Fun to work with, they bend over backwards to get you the best vehicle with the very best financing. Coming in to get a new truck this year as well. See you soon.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Wonderful experience

By Jwadel on 5/28/2017 at 11:48 AM. Helped by Tom Rogers.

My husband and I drove several hours to search for a new family vehicle in the Wichita area. Tom Rogers greeted us as we entered the dealership, and offered a very professional experience as we shopped. He was friendly, knowledgeable and didn't pressure us to purchase. We ended up choosing a vehicle that serves our needs, and would highly recommend the dealership and Tom as a salesperson.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Purchased a 2014 Jeep Grand Cherokee. Great experience

By Our2014Jeep on 4/24/2017 at 8:16 PM. Helped by Dave, Montana.

Dave was great to work with, and no pressure! Gave us plenty of options and took the time to explain the various model on the lot. Montana, the Manager on-site was extremely helpful in getting us to a price and payment that worked well. Wherever you shop for a vehicle, you can have the good/bad experience, but I have nothing but good to say about what we experienced here and love the Jeep!

I would recommend this dealer.

Overall Rating

2.0  

2   Customer Service
2   Friendliness
2   Overall Experience
2   Price
2   Quality of Work

Unhappy

By Biglady on 3/1/2017 at 6:06 PM. Helped by Travis and Charlie.

My husband and I recently purchased a car through Don Hattan. We were pleased with our salesman but not with the financial department. They were very rude and unprofessional. They also agreed on a deal and then went back on it. We like the car we bought but could have bought it elsewhere.

I would not recommend this dealer.