Dealer 2-Year Rating

Overall Rating

3.8 / 5
Customer Service
3.9  
Friendliness
4.1  
Overall Experience
3.8  
Price
3.9  
Quality of Work
4  
Service
1.7  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Friendliness
5   Overall Experience

Great experience

By Rita and kerry on 7/6/2019 at 6:55 PM. Helped by Mr. Greg Hines.

Mr. Greg Hines was absolutely wonderful to work with. He took his time explaining car details. I would recommend going to honda dealership to work with Mr. Hines for anyone's car needs. He would get 5 stars out of 5.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great sales team--professional, polite, expeditious

By Abentley on 6/29/2019 at 9:11 PM. Helped by Josh, Mike and Chris.

Second time for a new vehicle from these guys. One purchase, one lease. Good pricing and willing to go the extra mile to make you happy.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Mary Page at Don Jacobs Lexington Kentucky

By Love my car Al 19 on 6/28/2019 at 1:28 PM. Helped by Mary Page.

My business partner recommended Mary Page. I met her during the process of the purchase of his car. I immediately felt comfortable, and impressed by her knowledge. She sold me on the most beautiful white HONDA CRV. Just purchased yesterday from Don Jacobs. Mary went over and above to make it Comfortable and a fun experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New Honda purchase

By Jon on 6/25/2019 at 5:31 PM. Helped by Jo Johnson.

We bought our 2012 Pilot from Jo. We had a great experience then and the purchase of our CRV was no different. Jo is great to deal with and we would buy from her again without hesitation !!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good dealership!

By Craig542 on 6/21/2019 at 9:25 PM. Helped by Logan Peavler, Josh Caudill, Tristan Nolen, Bryan Wytiaz.

I purchased a 2019 Honda Civic EX hatchback with my daughter from Don Jacobs dealership June 2019. Everyone we dealt with were extremely professional and helpful. We looked at 3 other Honda dealerships before choosing Don Jacobs and making the trip from Ashland to Lexington for our vehicle purchase. Don Jacobs had the best deal with all the extras on the vehicle that the other Honda Dealerships did not. I would definitely buy from here again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic customer service

By Happy Traveler on 6/11/2019 at 12:00 PM. Helped by Lauren Rohr.

My son and I were driving his' Honda Fit ,at night in western KY, when suddenly a dead deer was in the road. I was on a four lane highway and could not avoid hitting it. The car was driveable, but I was worried about the rattling noises that it began to make. and we had many miles to go until we were home in PA. The next morning I went to the Don Jacob's service department. They got me in right away, checked the car to make sure that it was safe to drive, cleaned the underside of the car, and changed the oil as requested. I was only charged me for the oil change. I cannot thank Lauren Rohr and her team enough for their excellent service and for the peace of mind they gave us on the rest of our trip back to PA.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Purchased at DON JACOBS

By MarylynnGo on 6/7/2019 at 10:52 PM. Helped by Jeremy.

This was my second purchase from Don Jacobs . I would recommend Michelle Kellar to anyone interested in buying a vehicle she is very patient and not your typical sales person , she is caring and sweet spirit and knowledgeable, she was great on both purchases I go back to get SUV washed she and Jeremy are awesome I still visit dealership to say hello !

I would recommend this dealer.

Overall Rating

1.7  

3   Friendliness
1   Overall Experience
1   Price

dishonest high pressure

By kevin on 3/31/2019 at 9:17 AM. Helped by gage.

I tried vehicle wanted to buy it. Price on the internet was $15500. They changed price to $17000 then added on more charges The final price was over $18000. While i was explains the price another salesman came and pretended another customer was interested in the car. they didn't try to rectify the price. the other salesman didn't have anybody looking at the car. IT was parked where i could see it. I can't believe the dishonest and high pressure tactics. Don't waste your time there.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Bought a 2016 Tiguan

By Sarah on 3/21/2019 at 10:02 PM. Helped by Greg, Scott.

Greg was so helpful from the moment we arrived. He was not at all pushy but was very knowledgeable and kind. He came out to meet us in the cold and immediately went to get the keys of the Tiguan I was interested in. After shopping around at other dealerships it was a breath of fresh air to work with such a kind man. I hope to see him again when I get the vehicle serviced. Scott in accounting was also very professional and kind.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Honda Civic Purchase

By Kmcj on 3/2/2019 at 3:36 AM. Helped by George Cropp, Chris Risalvato, Jorin Arnold.

Wonderful experience at every level. Our sales consultant, sales manager, and business manager were all incredible. There was no pressure and we weren’t hurried at all. I would recommend this dealership to anyone.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service!

By RJC on 2/13/2019 at 3:33 PM. Helped by Clay McDonald.

Clay McDonald was great to work with and I would highly recommend asking for him to anyone looking for new/used/leased vehicle. He took all the time I needed and answered all my questions fully and honestly.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New car

By Dea2400$ on 2/7/2019 at 5:58 PM. Helped by Clay Macdonald.

It was great experience! We bought a brand new honda crv 2019 and its been awesome. We got the price and features that we wished for.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Helpful

By Revjerry1950 on 2/4/2019 at 12:25 PM. Helped by Scott.

Clay was friendly, He was well informed about the car. He did not pressure me. The staff was very professional. The facility was inviting. I would be. Confident to recommend to my friends.

I would recommend this dealer.

Overall Rating

4.6  

3   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good place

By Dipendra Paudel on 2/1/2019 at 5:03 AM. Helped by Alison.

Purchased Hyundai Sonata in good price with good service friendly people good deal called on time send title plate on time I don’t want to say more than this

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A dealship run by professionals

By Happy customer on 1/29/2019 at 8:10 PM. Helped by Chris Risalvato and Greg Hines.

If you are considering the purchase a Honda, VW or BMW, then look no futher than Don Jacobs in Lexington, KY. This is a dealership truly run by professionals. The staff is kind, courteous, and always striving to meet the needs of you, the customer. Stop by and see for yourself...you will not be disappointed.

I would recommend this dealer.

Overall Rating

1.2  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Dishonest and irresponsible

By Medic1969 on 1/14/2019 at 5:58 PM. Helped by Lauren.

Don Jacobs refuses to fix the airbags on my Honda Element, despite the fact that Honda admits there's a problem with their airbags. I have been twice for the airbag recall. They have replaced some actuators, but the airbag light remains on. They claim it isn't covered under the recall. If Honda admits there's a problem with the airbags, why won't they fix my airbag? They want $130 diagnostic fee. DJH says it could be $250-$1500 to fix. This is absurd and dishonest.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very satisfied client

By Leslie Ramey on 12/13/2018 at 10:47 PM. Helped by Patron Hatcher.

My wife and I just purchased a BMW X5. Our sales associate was Patron Hatcher. He provided a great experience, is very knowledgeable, and made us feel like family. I would highly recommend Don Jacobs. Just ask for Patron. He is a class act.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great dealership with great sales people.

By GoCats2012 on 11/30/2018 at 12:27 AM. Helped by Jo Johnson, Bryan Wytaiz.

I have had several awesome experiences with Don Jacobs Honda. The sales force I dealt with were very easy to work with. They were open and honest. They answered all my questions and were very patient as we worked through the shopping and buying process. I have also dealt with the service department and give them high marks. The service advisors were very knowledgeable and courteous.

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
2   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

No care in customer service

By MDPC on 11/28/2018 at 1:09 AM. Helped by Cameron, Tim Davis, and Frank.

Long, frustrated post about poor customer service. Or, NO service. I made an appointment for my car last week for today at Don Jacobs Honda, specifying the message on the dash and the code that came up when Advanced Auto ran the computer report. I dropped it off at 7 AM before my 1:30 PM appointment. I received a text at 7:45 AM with my advisor’s name and to call/text with any questions to that number. At 2:51 PM, I texted the number (trying to allow time for some of my 1:30 appointment to be done) and did not get a response. I called at 4:30 and was told they had called me twice that morning to get permission to run diagnostics on my car, but my voicemail was full. 1. I provided two numbers (work and cell), and I did not miss calls or have any unheard vmails on either. 2. The form I filled out to drop off my car before the dealership opened specified that I had to sign to allow work to be done, which I did. It further stated that I needed to specify if there was a dollar amount over which I needed to be called before proceeding. This work has to be done, so I did not fill this out and intended to check in once they had a chance to assess the car, which I did. The Don Jacobs Honda employee, Cameron, insisted the notes said they called. He then verified the two phone numbers I gave but could not tell me which one was called. The advisor in charge of my case had gone home early with a sick child, and no one had looked into it beyond that point. At this point, we were either disconnected or Cameron hung up on me. I called back and spoke with Elise, who said she was transferring to Cameron. I was “accidentally” sent to his voicemail, which is what she said happened when I called back. I held for a longer period when Tim Davis came on the phone and said Cameron said he wanted him to speak with me. I commented, “Oh, so Cameron is ignoring my calls?” Tim brushed that off and said he would talk to him. He reiterated the same information as before but said he could see that I had texted for an update two hours ago but had not gotten a response. He also said their policy was to make multiple call attempts on all given numbers, then text, then email, but none of that had been done. He apologized but said they would get the car in for diagnostics since they were open until 7. They would do this immediately, and I would get a call back. An hour later, Frank calls me and says everyone has gone home, so he’ll be helping me tonight. He tells me the air hose has a gash, but they don’t have the replacement part. Since it is so late in the day (5:45 PM), they will have to order it tomorrow, may be in by Thursday, so I would get the car back Thursday at the earliest. Gave me the total cost, I said it was fine, and I asked about a courtesy vehicle for the two days I would be without. Frank put me on hold to see what was available, came back and said it would be $40 per day. I then told him what I had dealt with so far and told him I did not feel I should be charged for a borrowed car when, had they done the work in a timely manner, I could have mine back tomorrow. He put me back on hold and told me I could have it for $25 per day. I again said I did not think I should be charged. He put me on hold again and said they would waive the fee for one day, and I would be charged $20 for the other day. At this point, it’s beyond the money. Because of mismanagement and poor service, I am out a car for a total of at least 3 days. I said I had never been charged by a dealership for a loaner car, Frank said he would put the other guy on the phone. Low and behold, it’s Tim Davis again. So, he is aware of everything that has happened, but he says they don’t do loaner cars, they do low cost rentals. I told him that is poor customer service, and I am very disappointed in the practices of this local business where we bought the car originally. I informed him I will be coming to collect the car tomorrow and take my business somewhere that customers are appreciated and customer care is a priority. Y’all, I do not feel that I am an unreasonable person. I am loyal to local businesses and good service, and I will happily provide praise and recommendations for others to that effect. Customer service should mean something, but it does not at Don Jacobs Honda.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great!!!

By Silvercreek on 9/21/2018 at 6:56 PM. Helped by Brian Mercer.

Great vehicle, a lot better than the 2016 cr v we had. Brian was very friendly and knowledgeable of the CR V. Would definitely trade with again. .

I would recommend this dealer.