Dealer 2-Year Rating

Overall Rating

4.4 / 5
Customer Service
4.4  
Friendliness
4.5  
Overall Experience
4.4  
Price
4.5  
Quality of Work
4.5  
Service
2.4  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

NEW AUTO PURCHASE

By Buster*123 on 2/22/2019 at 4:04 PM. Helped by Patrick Murray.

It is with much enthusiasm that I am writing to recommend Don Jacobs Toyota Dealership! I purchased a new vehicle on 02/2019 and was completed satisfied with their service and competitive rates. Very specifically, one individual stood out "Patrick Murray" who was my sales consultant. Patrick was honest, easy to work with, and truly cared about my needs when purchasing an auto. Patrick's knowledge, integrity and professionalism was exceptional. I also spoke with Steve Jacobs who is truly an inspiration in making Don Jacobs successful. Thank you! Kathy LaValley klv.mortgage@icloud.com

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchase of preowned Rav4

By Lexie on 2/16/2019 at 8:17 PM. Helped by Matt Waller.

After having an ugly experience at another dealership, MATT WALLER was such a relief, He was informative, patient,asked good questions helping us determine our needs, and knew much about the competitors vehicles we referenced. He also suggested us test drive both on the road and on the highway. He made the experience smooth and comfortable. We recommend seeing MATT if you are in the market.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Understanding and respectful - Camry Hybrid purchase

By AngelaK on 2/2/2019 at 3:10 AM. Helped by Bernard Ewing, Jessica Podlesnik.

Bernard was such a gentleman! As a woman and a first-time car buyer, I felt like I was taken seriously and respected. Some other dealers I had been to continuosly defaulted to talking to my husband even though I was the one making the selection and purchase. But not with Bernard. He made sure to focus on me and answer all of my questions and was willing to work with me on the price. He was very accommodating as well - letting me take my time in making up my mind without any pressure and was very responsive through text messages as well, which I appreciate with having a busy work schedule. I felt very well taken care of and his charming personality was a plus on top of everything else. Thank you, Bernard! I also want to give a huge thanks to Jessica who helped to process the loan and purchase paperwork. She made sure to clearly explain every document and answer all of my questions (and I had a lot). She is extremely knowledgeable and forthcoming with information, which helped me feel much more at ease since I had never purchased a car on my own before. She kept telling me to take my time to make sure I understood everything, proving to me that she had my best interest in mind. Thank you, Jessica for educating me and taking the stress out of the paperwork process!

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

The service here sucked

By jeff.nelson.78954 on 11/30/2018 at 7:07 PM. Helped by not sure.

I would leave a half a star if possible. The service here sucked. My wife really liked a car we found here. Because the sales team knew she liked the car they would not work with us at all. They would not wiggle on the price, they attempted to give me $100 only for my trade in and they would not even clean / detail the vehicle before we picked it up. We found McDonald's wrappers and the windows and seats were dirty. They only financing they offered was through them. They forgot to have us fill out all the loan paperwork and was harassing me to hurry up and get it filled out and returned to them. I will never return to this dealership again.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Edwin H. Was Great To Work With

By sjames on 11/2/2018 at 4:25 PM. Helped by Edwin Hernandez.

We had a great experience with Edwin Hernandez. He worked with my wife and I in getting a new Highlander. He made the experience extremely efficient for us in a no pressure type of sale. Highly recommend.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

worst experience of my life

By Bjm275 on 10/26/2018 at 11:51 PM. Helped by Edwin, Brent, Peter.

Do not waste your time and money here! Owned car less than 16 hours and already towed and in shop! WORST EXPERIENCE EVER! Dishonest, unethical and rude...Consumers worst NIGHTMARE!!! Found a car I absolutely loved, was contacted by customer care manager, responded saying car was well over blue book value, but that I was interested if we could negotiate priced. He stated I had done my research and scheduled appointment for test drive. Met with sales manager and then salesmen. Car was over was was considered the highest possible price by bluebook by 500, they stated they use a different method to calculate prices, implying bluebook was not reliable. I stated if they dropped the price by 500, I’d consider it. They gave me an additional 500 for my trade in, and said they’d pay of remaining loan. I said I wanted to take it to mechanic to be checked before purchasing. Salesman and manager reassured me that very competent mechanics at their dealership thoroughly inspect all of their vehicles, and went on to say unlike in Illinois, it’s to protect consumers from driving off the lot and having a car fail, and reassured me the car was reliable and tested. I stated I would take it to my mechanic again, and was told “mechanics always find a problem with a car, that’s how they make their money”. After inspection was told muffler had rust and Hole and needed replacing as well as front struts which would cost about 1,300. Brought car back and told them I would purchase the car once these things were fixed. Salesman was rude and got manager. Manager stated they can’t fix these things, and gave me run around, and implied my mechanic may have been dishonest and they go by what their mechanics say, and that they’ve already lowered price and can’t absorb the labor costs, but will give me an additional 500 off. Call mechanic and ask if Struts could wait. By this time I had already spent days and hours looking and test driving cars, and really liked this once so became more agreeable. Although price on high end, it was still fair, and with the loan being paid off and trade in, it still seemed reasonable. Salesman made me on numerous occasional feel as I was a burden wanted explanations of the numbers, but I continued to ask for verbal verification and had my mom get the same information via phone. Put deposit on car to pick up the next morning, bringing Mom in to Double check numbers and co-sign if needed for better rate. Numbers didn’t match and the so called agreement to pay off my loan was actually added to the cost. This was not what was told to me or what was agreed upon and there were subtraction signs on the agreement. Salesman accused me of lying and denied saying this and said we agreed on a price and now you’re backing out. I explained several times that they said nothing about simply giving 500 dollars to Wells Fargo out of my pocket isn’t really “paying off the loan”, sort of like offering to pay for someone’s lunch and then making them give you the money and paying the cashier. Salesman became rude and said he’d meet me half way and manager said no. I was ready to walk out. There were some tax changes and what not which dropped price slightly and I was sick of negotiating and wanted to get it over with, but knew I was being screwed. Finance guy was great, added warranty. Not a single person from the sales team thanked me for my business. A scratch was on the rear bumper which had not been there the previous day and salesman blamed me for it. There was no owners manual, and they said they wouldn’t give me one. Both sets of back up keys were also jacked. Got into car and tank was on empty. Told me we don’t fill tanks that’s your responsibility. At this point I would never recommend this dealership, unless you really love a particular car and have thick skin to tolerate rude sales team. Drove car home, about 7 Miles. Next morning not even owning car for more than 16 hours, car would not start. Had car towed to dealer. Was given a rental, called and told a cell in battery was to blame. Went to pick car up, battery light came back on. They kept the car and gave rental back. Told it was alternator this time and they were willing to cover “some” of it. The car that they said was thoroughly checked by a mechanic and car they were going to let me take which ironically they missed the problem on... I put all the money I had into a down payment on the car, and missed work this week due to the inconvenience and they expect me to pay for this?! Never again.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Sean is the best!!

By Robot123 on 10/15/2018 at 3:02 PM. Helped by Sean.

Had an amazing experience buying from Don Jacobs Toyota! Sean made the process very smooth. Sean is an amazing car salesperson! Ask to speak with him:)

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

One of the BEST!

By SINEPROPRIO on 10/12/2018 at 10:36 PM. Helped by SEAN YARBER.

We had a wonderful experience buying a used vehicle with the assistance of SEAN YARBER at Don Jacobs Toyota. His knowledge and personal touch in our dialogue was very much appreciated. Sean is an honest and impressive young man and I would highly recommend asking for SEAN if you are interested in seeking a new or pre-owned vehicle. It truly was a good shopping experience at Don Jacobs. We are a returning customer and will go there again when the need arises.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By LHall on 10/12/2018 at 2:19 AM. Helped by Bernard Ewing.

The entire staff was very friendly, beginning with our Sales Consultant, Bernard Ewing, to the Sales Manager, Brent Totten, and finally with the Finance Manager, Joe Colletta. We came in knowing what we wanted and everyone helped streamline the process.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service

By Your father on 10/6/2018 at 5:18 PM. Helped by Ken Carter.

I knew what I wanted. Got a better offer then I expected. 1.5 hrs and out with a new car. No wasted time in the typical games.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Sales Experience!

By Toyota Driver on 10/3/2018 at 4:27 PM. Helped by Eddie Reyes.

I worked with Eddie Reyes and had the best car buying experience. He is very knowledgeable about the Toyota car line and made the experience fun. Plus he was very handsome so that helped - only to look at, he's married ;)

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

ENQUINAX BUYER ( ms mills)

By charlmils77 on 9/30/2018 at 12:02 AM. Helped by BERNARD EWING.

MR BERNARD EWING WAS A EVERY HELPFUL PERSON AND GREAT EXPERINCE AND EVERY FRIEINDLY AND EVERY EASY TO TALK TO. GREAT JOB!!! I ENJOYS HIS COMPANY.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Lexus girl

By Lexus girl on 9/29/2018 at 1:10 AM. Helped by Bernard Ewing.

It is a bit intimidating for a single female to walk into a dealership and purchase a car on their own, but not at Don Jacobs, I felt like family! Thank you for the great service, Bernard & Jessica! I will be sending many your way!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

So Happy, So Friendly

By Skylar26 on 9/25/2018 at 12:39 AM. Helped by Richard (Sales Team), Jessica (Finance).

I called and set up an appointment to look at a Scion Tc that I saw online and came in they were all so wonderful and nice! Richard was the salesmen he helped me planning it all out and figuring out the insurance for my new car. I felt as if he was just as excited as me to get this car, I could tell he was genuinely happy for me! I worked with Jessica in the finance department and she was wonderful also she helped me get everything approved and she was also very nice and happy for me. DEFINITELY WILL GO BACK TO GET ANOTHER VEHICLE!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By jh12345 on 9/26/2018 at 11:57 PM. Helped by Ken Carter.

Great experience buying my car. Worked with Ken Carter. He was great got me the car that I wanted at the price I could afford. Would highly recommend buying a car through him. It was the best car buying experience I have had yet.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent efficient service

By ElizaBethR on 9/26/2018 at 2:22 PM. Helped by Bernard Erwing.

Bernard and finance staff were very helpful and efficient in their services. They were extremely pleasant and friendly to work with, even staying late to accommodate my schedule! I love my truck and feel I got a really great deal! Would definitely recommend Don Jacobs Toyota.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great Service!

By Cheady2345 on 9/24/2018 at 11:08 PM. Helped by Ken Carter & Tom (in finance).

I appreciate the thoroughness w/ describing the car features w\ me & working out a payment plan that I am able to manage. Thank u Ken Carter & Tom

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Smooth Transaction

By mtc2go on 9/22/2018 at 12:40 PM. Helped by "G" and Sean.

Did internet research first. "G" responded and was efficient. Don Jacobs does match or exceeds other dealer offers. Sean was friendly, easy-going - no extreme pressure.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

See Ken

By Shak on 9/17/2018 at 8:09 PM. Helped by Ken Carter.

Very helpful Got what I wanted for the right price See Ken for best price and best service Also left there with a full tank of gas

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome Salesman

By Maiv n Kou on 9/20/2018 at 2:11 PM. Helped by LaShawn Williams.

We came in to Don Jacobs Toyota for a new vehicle. Our salesman, LaShawn Williams, worked with us the last few days to make sure we got a car that fits our budget and has what we needed for our family. He even came on his day off to make sure we got the car. He is an awesome salesman and we are happy with our 2014 Honda Odyssey EXL. Thank you LaShawn! We recommend anyone who is looking to purchase another vehicle to go see LaShawn Williams.

I would recommend this dealer.