Dealer 2-Year Rating

Overall Rating

3.7 / 5
Customer Service
3.8  
Friendliness
3.5  
Overall Experience
3.5  
Price
3.8  
Quality of Work
3.8  
Service
1  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing!!

By CamryMan on 11/14/2016 at 3:13 PM. Helped by Sales and Finance.

I couldn't be happier with my experience with Don Joseph Toyota. The whole staff made things very easy for me and my busy schedule. I will deftinatly recommend Don Joseph Toyota to my family and friends! In fact, my father-in-law will be heading up there this week. Thanks again!!!!a

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

New car

By Amanda k on 11/9/2016 at 5:30 PM. Helped by Sales and financial dept.

I went to this dealership to purchase a 4Runner. The sales person at first was nice. Because of a divorce there were things that needed to sort out and a little more work to get me in this car. They said they would call me to give me a update, I had to call them several times. It was clear they didn't want to do what needed to be done to get me a car, I was pushed off, finally I got a text message, no call saying there was nothing that could be done. I asked if they were sure and that I would talk to another dealership, I was told if they couldn't help me no one else could either. I went to Toyota in mentor and they did the extra work and now a week later I am driving my new 4Runner. They didn't only lose my sale but others as well. I will never go back there after being treated like I was worthless and a waste of time.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My first purchase was very satisfying and my second also.c

By dadbix on 9/20/2016 at 10:25 PM.

Dan Schier went out of his way in both my purchases to listen carefully to what I was looking for and to find the auto even if it meant going off Don Joseph campus to get it. He was very well informed about these two complicated machines and helped immensely to help my wife and I to become acquainted with their features. Moreover all the sales and mechanics folks there were helpful and friendly. We believed we got good deals both times.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing!!

By Wendy5 on 8/23/2016 at 8:24 PM. Helped by Wendy Ferrell.

Thank you Wendy at Don Joseph Toyota! Wendy was very pleasant to work with and made the process quick and easy. The staff at Don Joseph was professional and knowledgeable. Would highly recommend buying a car there.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very pleased! Great staff all around.

By Addybell on 8/22/2016 at 9:12 PM. Helped by Dan.

Easiest car buying experience yet.. Started my process with a simple Internet price request from several toyota dealers. Steve from Don Joseph was not only the fastest to respond, but also the lowest.. I told him what I wanted and he let me know they had it in stock and in the color I wanted.. When I came to the store he had a sales person show my the truck and explain some of the questions I had on it... I purchased and took delivery of my new truck within an hour of being there.. All the staff I talked to were very friendly and told me congrats on my new purchase. Will purchase here again without a doubt... Keep up the good work

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wouldn't go anywhere else!

By Rebecca Riemer on 8/22/2016 at 8:52 PM. Helped by Jess Joseph.

I recently bought a new Prius from Don Joseph Toyota. I couldn't have been happier with their customer service. They were very personable, honest, and totally pressure free! They truly made the car searching/buying experience a breeze! I will never go anywhere else to buy a car and will definitely send all of my friends/family to this dealership. I LOVE my Prius!

I would recommend this dealer.

Overall Rating

1.8  

3   Customer Service
1   Friendliness
1   Overall Experience
1   Price
3   Quality of Work

High Prices, High Hassles

By HDM Ken on 8/19/2016 at 7:13 PM.

Went to test drive a used Corolla, got there and had to wait a while just to speak with someone. The salesperson who ended up helping was rude and unwilling to really negotiate on anything. When I told her there was another Corolla at another dealer for less, the only thing she offered us was another car with more mileage. Overall, a snobby staff from sales to finance people; unwilling to budge on inflated prices; very high sales tactics. This is your typical cliche car dealer. I wouldn't buy a car there if they were the last Toyota dealership around.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Poor service levels & lack of organization

By Guy at on 1/23/2016 at 6:01 PM. Helped by Robin.

Come here if you want to get rescheduled again and again with no apologies. They sent me home one time because they no had no technicians after I booked it online. They had me reschedule the second time because of the same reason and after calling Robin about it- I got a rude agent who would not even offer an apology. DJ- Toyota- IM DONE WITH YOU.

I would not recommend this dealer.

Overall Rating

1.4  

1   Customer Service
2   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Used car buying experience

By patrickm727 on 6/3/2015 at 12:38 AM.

My 81 year old mother recently purchased a used Toyota Avalon at Don Joseph. We had a very poor experience. First, my mother dealt with the salesman personally. She did want her 2 sons to help her out with the purchasing and negotiating. The salesman offered her $300 for her trade-in where Kelly blue book recommended a $2000 value. He eventually gave her $1000 for the trade-in. He made mom sign a disclosure stating her trade-in car didn't have any wrong with it. Which ironically brings us to the water pump problem on the used Avalon my mom purchased from Don Joseph. We discovered shortly after the purchase, that the Avalon had a antifreeze leak.. After persistent calls, my mom got the car in for service at Don Joseph. And in fact, they said the Avalon needed a new water pump. The salesman stated that "we stand behind our product." After much hassle, my mom had to fight for paying for the 1/2 of cost of repair ($300). Totally unacceptable. The leak should have been noticed before the car went for sale on the lot. And the nerve of the dealership making my mother sign a disclosure on her trade-in car; where in turn, they sold my mom a car with a bad water pump.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Brian saved my whole familie's weekend

By M.G.C. on 5/29/2015 at 7:44 PM. Helped by Brian Service/Parts on Friday at 3;00 pm.

A single lost car key with no back up can truly wreck a day or a few of them. I called Don Joseph Toyota and was connected to Parts/Service asking for help. Never have I come across a representative so willing to help as Brian in service at Don Joseph Toyota in Kent Ohio. Without knowing it he single handely saved me and my whole family from a weekend of disaster without our car. He put in time and effort and went the extra mile to help us. I am truly appreciative and grateful. If only there were more Brians in positions like his to help people. Thank you Brian most sincerely!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic Dealership

By Seymour23 on 10/14/2014 at 5:46 PM. Helped by Wendy Ferrell.

I have now bought two Toyota Camry's from this dealership. And sold one back to them in a hurry to help me deal with a major life circumstance. In all my interactions they have been up front, honest and fair. They even went above and beyond to make sure I felt good about the experience as a customer. They are a dealership that wants to do more than sell you a car, they want to make sure you are happy and the car fits your needs.

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
2   Price
2   Quality of Work

I leased a Camry from Don Joseph. While working out the...

By Kahlan30 on 5/9/2013 at 3:53 AM. Helped by Janine.

I leased a Camry from Don Joseph. While working out the details, we had to add more money three times in order to get to the payment we were ok with after the first agreement. We agreed To go ahead with the deal anyway to get out of a worse deal from Fred Martin. We decided to buy the Camry but wanted to go through our own bank so we could get a better rate. We have had nothing but trouble with Don Joseph in trying to get this deal done. Even my finance manager at the bank is astounded by how Don Joseph is handling all this. We have had to rework this deal with them two times now and still have yet to find out if this second time is actually going to go through or not due to their incompetence. Janine was very rude on the phone and even hung up on our bank official. When we got ahold of the general manager, he assured us that everything would be taken care of, but went back on his word which is what caused us to have to rework the deal. We also bought a Rav 4 from Don Joseph that was supposed to be 4wd but was not. We will never return to Don Joseph.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Price
5   Quality of Work

Over a period of 3 days Marilyn and staff tried to get me...

By kbldwn on 3/30/2013 at 7:59 PM. Helped by Marilyn Bonina.

Over a period of 3 days Marilyn and staff tried to get me financed and in a car that fit my needs. Marilyn was courteous, understanding, and positive. She gave me a 110%, even giving up time on her day off. I truly appreciated all of her efforts and the few laughs we had.Thank you.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Dan Schrier was very good to work with. He listened to...

By HLYTZJR on 3/30/2013 at 7:21 PM.

Dan Schrier was very good to work with. He listened to our needs, wants, and concerns and made good suggestions for us. He was not pushy or overbearing--which is what we like. He was very good in explaining the operation and controls of our new car. This is the second new car I have purchased from Don Joseph Toyota. I have always been satisfied with the service. Keep up the good work!

I would recommend this dealer.

Overall Rating

3.4  

5   Customer Service
3   Friendliness
3   Overall Experience
3   Price
3   Quality of Work

On Febuary 18, I went to Don Joseph to look at a Jeep...

By Tomandersen5 on 3/29/2013 at 4:38 PM.

On Febuary 18, I went to Don Joseph to look at a Jeep Liberty. This is when I met Andrew, He had pulled the Jeep into the garage to take a look at it. Andrew said we would go on a test drive after we got some information. We started to talk about the price ect about the Jeep. During the wheeling and dealing for the Jeep I ask Andrew about 4 times about taking the Jeep to my Garage to have it check out for my peace of mind. I was told the remaining warrenty on the Jeep would take care of my concern? Or as Andrew said We dont have a crystal ball to tell the future about the Jeep. after spending the entire day at Don Joseph and they where pulling the Jeep into the Garage I noticed a back up light was out and all so that one or more of the wippers was in shreds, When asking Andrew he told me they would fix the wipper but all Jeeps have just one back up light. I did not just fal off the wagon Andrew. This is something that would have taken 10 minuts to fix. After spending at lest 6 or seven hours marinating in the show room the deal was done and I drove home with the Jeep. Thank you Bob Ringo for fixing the problem for me. Thiis showed me that all Andrew wonted was to sell the car and to xxxx with the customer. The other people at Don Joseph are very helpful. So far the Jeep seems to be ok. As for Andrew I would have to say ( Cavet Emptor) Let the buyer beware. Andrew needs to listen to the buyer.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price

High pressure sales tactics from John Bowers on the new...

By DavidVeits on 3/16/2013 at 12:35 AM. Helped by John Bowers.

High pressure sales tactics from John Bowers on the new car side of the dealership. He told me to "sit down" when I started walking away from his high pressure sales tactics. Sarcastically called me a 'financial advisor' for my international friend who I was helping buy a car. Don Joseph has a long standing reputation as having high pressure, rude sales staff. I wrongly assumed that things must have gotten better in the last few years.

I would not recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Everyone was very friendly and helpful. This is my second...

By kellymarie on 12/16/2012 at 2:07 AM.

Everyone was very friendly and helpful. This is my second vehicle with Don Joseph and i would highly recommend this dealership to anyone in the market for a Toyota.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I went to this dealship a few times to look at their...

By Jm44240 on 12/13/2012 at 3:47 AM. Helped by Rod-"hotrod".

I went to this dealship a few times to look at their inventory. I was greeted outside on the lot Rod. He is a young man, very polite and asked if he could provide me with any assistance. I told him that I was just looking around. He handed me one of his cards which I thought was very cool since he told me that his wife designed it for him. Any ways I came back the second time to the Don Joseph and went inside in which I again ran into Rod. He didn't remember me at first but I told him that I appreciate his very polite approach the other day. Long story short we purchased a used vehicle for my daughter and she loved it. Rod was very helpful and very patient with us both. Although we both made Rod really work on this one since we kept bouncing around three different vehicles. Poor Rod..he made the entire process was easy, fun, and we could not ask for a better saleman. He was very open and up front with us. I wanted to write this review since he did such a wonderful job and wanted to spread the work of his great work. This guy is going to go places. I cannot express how great of a experience we both had. I am going to go back to trade in my vehicle for a new Camry and only will work with "hotrod". Too bad he is married... I would of love for him to take my daughter out.

I would recommend this dealer.

Overall Rating

2.0  

4   Friendliness
1   Overall Experience
1   Price

I went to the dealer to purchase a second vehicle (RAV 4,...

By wilsonje37 on 9/24/2012 at 9:26 PM.

I went to the dealer to purchase a second vehicle (RAV 4, 4 wheel drive). I test drove a RAV 4 4WD in silver, after the drive the sales rep asked how the test drive went and I mentioned that I would prefer a black vehicle. She mentioned that they had a black RAV 4 4WD in stock. Worked through pricing and trade in values for two cars I was trading in and worked through all the paper work. The car that was delivered to the pick-up location was not a RAV 4 4WD, but a FWD version. I was informed by the owner that they had made a mistake (incorrect VIN was entered into the system) and I would have to pay an additional $1200 for the vehicle I wanted. The deal was reversed, my check and titles were returned and I left the dealership. Needless to say I took my business elsewhere. I had previously purchased a Corolla from this dealer last year. This was a very disappointing experience.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I don't usually write reviews of companies or products...

By Rhoffer12 on 7/30/2012 at 8:39 PM. Helped by Brian J. Adams.

I don't usually write reviews of companies or products but I was so pleased that I wanted to take a minute and publicly say thank you and share how pleased I was. I bought a Toyota RAV4 from Brian J. Adams last week and he was extremely helpful and very professional. I was very pleased with the dealership and look forward to buying our next car from Brian also (and with two teenagers in the home, it won't be long before we're back).

I would recommend this dealer.