Dealer 2-Year Rating

Overall Rating

5 / 5
Customer Service
5  
Friendliness
5  
Overall Experience
5  
Price
4.8  
Quality of Work
5  
Service
5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A great place from which to purchase a car

By Happycamper on 7/18/2019 at 2:09 AM. Helped by Greg Travis, Erik.

Greg Travis was very helpful in finding the perfect car for me. He listened carefully to my requests and fulfilled them. I enjoyed meeting him and found him to be very pleasant. All of the employees I talked with were very friendly and courteous. The process of buying the car was enjoyable and I highly recommend Don Ledford Dealership to anyone looking for a new vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Drove 2 hours each way and would again in a heartbeat!

By dLowman on 7/14/2019 at 2:09 AM. Helped by Mike Weeks, Bruce Tipton, Harold Jones, Nicholas Lewis, Debbie Ledford Melton.

Let me preface this experience by stating that I have been in the automotive industry almost my entire life, literally. I grew up in a GM family outside of Detroit. My grandfather was an executive for Hydramatic (the GM transmission division then) from the time he came home from WW2 until the day he retired in 1977. He was also on the original team that created the Corvette in Flint, MI. Aside from that, my family owned and operated a Chevrolet dealership in the Detroit area for over 12 years. What is the point of this information share? Because when it comes to working with a dealership and their sales/service staff, I am as hard-nosed and difficult to please as anyone you will meet because I demand the best, as I have been on both sides of the desk when it comes to cars. I live in the Atlanta area now and while there are 100s of franchise dealerships within a 50 mile radius, I gave my business to the Don Ledford Auto Group. In two weeks of searching for the right car, at a proper price point, from a dealer that was cordial, efficient and accommodating, I was at a total loss in the Atlanta area as every dealer and salesperson were trying to work angles and shade deals. So, I expanded my search radius...and thank goodness I did, to be honest. I hope you're still reading because this story has a happy ending. Within less than 48 hours of initial contact, my wife and I drove away in an absolutely gorgeous Cadillac that was beautifully prepped for delivery, priced better than any with comparable options within over 300 miles, and closed in a very quick, friendly, efficient and unpressured manner. Mike Weeks, Butch Tipton, Harold Jones and Nicholas Lewis all had hands on closing and delivering this deal and did a stellar job. This was late on a Saturday afternoon and they were more than happy to take all the time we needed to close, ask questions and assure that we drove away with 110% satisfaction and confidence in our purchase. We even spoke with Debbie Ledford Melton, the dealership owner/operator, who wanted to make sure that we were happy, well taken care of and asked that we contact her should any need or concern arise. Good luck finding a dealer operator today that has a hands-on concern and commitment to their customer's happiness and their employee's success. We drove two hours, each way! Would I do this again? I can give you every assurance that we would and will! Honesty, integrity, efficiency, care and passion mean a lot when it comes to my criteria for working with a dealer and they over-achieved on each. The Don Ledford team will continue to get our business, regardless of the drive, and we encourage anyone else considering a vehicle purchase or lease to make that drive, as well!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Lease buyout

By Danny hays on 1/10/2019 at 2:56 PM. Helped by Ric Clayton, Debbie Melton.

Immediate service by Ric to negotiate a complicated process of buyout for the end of my 3 year lease. My previous services at Don Ledford has all been excellent and complete. R.Danny Hays MD

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

New truck

By Dubaub on 1/5/2019 at 10:07 PM. Helped by Mr Proper.

Buying new truck was quick and seamless. I got a good price for my trade in and a good price on the new teuck. Very pleased

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Customer

By Robert on 12/4/2018 at 12:17 PM. Helped by Todd lawrence.

I went to don ledford in Cleveland tn to see what was available in used trucks I found what I was looking for and the next thing I knew was that I was driving it home. The have a great staff and prompt service they will do whatever it takes to get you the best deal

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

stranded in cleveland

By debfin414 on 3/31/2018 at 3:44 PM. Helped by steven kelleston.

driving back to michigan and our car overheated on 75 pulled onto first exit which was cleveland. it was 4:00 am. after waiting a few hours in our car we called and talked to Steve (he even answered the phone 15 minutes before the opened). He arranged a tow truck to pick us up that took us to the dealership. within a couple of hours we were back on the road. Thank You Steven!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Dec 2017 Oil Change

By Crleamon on 12/22/2017 at 11:49 PM. Helped by Tim Stinnett.

I usually interact with Mr Stinnett and he is always great. He helps make the experience pleasant I would definitely recommend this dealership for the service department

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

new 2016 Buick Encore purchase; service on retiring car

By Happy Customer on 12/17/2017 at 2:45 AM. Helped by Brian Baker, Tim Stinnett, & Financial (introduced, but name escapes me, so sorry).

I was courteously treated by each employee I dealt with...questions were answered...no high pressure. The service department was once again friendly and efficient.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

EXCEPTIONAL CUSTOMER SERVICE & CARE!!

By Miechelle F on 9/20/2017 at 8:36 PM. Helped by Mike Rittenhouse, Ed Lowe, Melody, Erin, Dee and several others who were very kind and accomodating!.

I was apprehensive to call and make a service appointment because I had purchased my vehicle elsewhere. When I called to schedule an appointment the receptionist politely and quickly connected me to someone who happily scheduled my service the same day! Upon arriving for my appointment, I was treated like royalty from the moment I walked in!! Courteous, professional, friendly and extremely accommodating. I probably had 6-8 people concerned with my vehicle and my comfort while I waited. I have been in numerous dealerships over the years, and Don Ledford Cleveland Dealership treated me the best I've ever been treated. They resolved the problem efficiently and quickly! Upon completion, my personal Certified Service Advisor thanked me for coming in and explained it was "Ladies Day" so I got to select a beautiful flower to take with me!! This was my first visit, but after today, I will be a lifelong customer! Thank you for everything!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Unexpected delight!

By MaureenC on 8/19/2017 at 11:10 PM. Helped by Entire service department..

I did not have an appointment, and still received very prompt and courteous care. They provided transportation, so I did not have to interrupt my day, whilst they took care of my vehicle in a timely manner. I was very delighted, and will gladly return for future needs and recommend them to others. Thank you!

I would recommend this dealer.

Overall Rating

4.7  

5   Customer Service
5   Friendliness
4   Overall Experience

Warrenty work

By Ann dodson on 6/5/2017 at 8:42 PM. Helped by Service department.

Well, we took our truck in for a warranty job on the paint and we were promised a vehicle to drive while they were doing the warrenty work. Turns out all the loan vehicles license had expired on 5/31. And nothing was was available to drive,, we were stranded without a vehicle.

I would recommend this dealer.

Overall Rating

4.2  

4   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

excellent

By rorsbuhr on 5/8/2017 at 2:47 PM. Helped by PAMELA REID ,SHAWN PHELPS.

I was very happy with whole experance! I would recommend service to frends and family. SHAWN PHELPS did the work PAMELA REID was the service advisor!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent and on time

By Mlewis on 5/7/2017 at 7:51 PM. Helped by Service dept.

Very good experience did what they said and finished when they said they would would go back glad they were able to fit me in and help fix the problem

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Beyond expectations

By Roger on 4/24/2017 at 7:24 PM. Helped by Service Rep.

Delt with many new car dealer service centers. I rate Don Ledford No. 1. People are friendly and customer oriented. Not always the lowest price, but always an excellent job.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Prompt curtious and effecient

By Jagreen on 4/8/2017 at 2:41 AM. Helped by Don t remember names but in general everyone is helpful.

Service dept worked in a routine maintenance on the same day as requested Can t ask for more than that and the price is better than at a quick lube style service Completely satisfied with Don Ledford of Athens

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best experience ever

By Donna Moore on 4/21/2017 at 3:40 PM. Helped by Baylor, Justin.

Best experience ever!! Baylor and Justin was awesome they did everything to make sure we understood everything about the camero and the paperwork. Justin done everything to make sure we were approved for the loan. Thank you!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exceptional Service

By Jerryburt78 on 4/6/2017 at 7:27 PM. Helped by Aaron Stansell.

The Service at Don Ledford was Exceptional... They were Not Pushy... they worked very hard to fit our needs in a vehicle and Price Range!! Very Recommendable!! #TRULYHAPPYCUSTOMERS #DonLeddordCheveroletofAthens#1AutoDealership

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Professional Service

By Happy Customer on 3/14/2017 at 2:12 PM. Helped by Vicki Towe and Bill Benjamin.

I recently purchased a used automobile from this dealership. Vicki Towe and Bill Benjamin handled my transaction. I received very professional and attentive service from both of them. They know their products and they answered all my questions without hesitation and had my car ready when they said it would be ready to pick up. I highly recommend this dealership without qualification. I am very pleased.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By Lslackey on 3/3/2017 at 7:55 PM. Helped by Unsure.

Good service: oil change: tire rotation: quick; friendly people; nice waiting area; helpful; nice convenient location; bought car at this location and always have it serviced here.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Ledford Service

By cbuff1953 on 2/9/2017 at 8:33 PM. Helped by Mike and Greg.

Mike and his crew preform a very professional and courtesy job every time I'm there. The work is always done to my complete satisfaction.

I would recommend this dealer.