Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.6  
Quality of Work
4.8  
Service
4.8  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

EXCEPTIONAL CUSTOMER SERVICE & CARE!!

By Miechelle F on 9/20/2017 at 8:36 PM. Helped by Mike Rittenhouse, Ed Lowe, Melody, Erin, Dee and several others who were very kind and accomodating!.

I was apprehensive to call and make a service appointment because I had purchased my vehicle elsewhere. When I called to schedule an appointment the receptionist politely and quickly connected me to someone who happily scheduled my service the same day! Upon arriving for my appointment, I was treated like royalty from the moment I walked in!! Courteous, professional, friendly and extremely accommodating. I probably had 6-8 people concerned with my vehicle and my comfort while I waited. I have been in numerous dealerships over the years, and Don Ledford Cleveland Dealership treated me the best I've ever been treated. They resolved the problem efficiently and quickly! Upon completion, my personal Certified Service Advisor thanked me for coming in and explained it was "Ladies Day" so I got to select a beautiful flower to take with me!! This was my first visit, but after today, I will be a lifelong customer! Thank you for everything!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Unexpected delight!

By MaureenC on 8/19/2017 at 11:10 PM. Helped by Entire service department..

I did not have an appointment, and still received very prompt and courteous care. They provided transportation, so I did not have to interrupt my day, whilst they took care of my vehicle in a timely manner. I was very delighted, and will gladly return for future needs and recommend them to others. Thank you!

I would recommend this dealer.

Overall Rating

4.7  

5   Customer Service
5   Friendliness
4   Overall Experience

Warrenty work

By Ann dodson on 6/5/2017 at 8:42 PM. Helped by Service department.

Well, we took our truck in for a warranty job on the paint and we were promised a vehicle to drive while they were doing the warrenty work. Turns out all the loan vehicles license had expired on 5/31. And nothing was was available to drive,, we were stranded without a vehicle.

I would recommend this dealer.

Overall Rating

4.2  

4   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

excellent

By rorsbuhr on 5/8/2017 at 2:47 PM. Helped by PAMELA REID ,SHAWN PHELPS.

I was very happy with whole experance! I would recommend service to frends and family. SHAWN PHELPS did the work PAMELA REID was the service advisor!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent and on time

By Mlewis on 5/7/2017 at 7:51 PM. Helped by Service dept.

Very good experience did what they said and finished when they said they would would go back glad they were able to fit me in and help fix the problem

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Beyond expectations

By Roger on 4/24/2017 at 7:24 PM. Helped by Service Rep.

Delt with many new car dealer service centers. I rate Don Ledford No. 1. People are friendly and customer oriented. Not always the lowest price, but always an excellent job.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Prompt curtious and effecient

By Jagreen on 4/8/2017 at 2:41 AM. Helped by Don t remember names but in general everyone is helpful.

Service dept worked in a routine maintenance on the same day as requested Can t ask for more than that and the price is better than at a quick lube style service Completely satisfied with Don Ledford of Athens

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best experience ever

By Donna Moore on 4/21/2017 at 3:40 PM. Helped by Baylor, Justin.

Best experience ever!! Baylor and Justin was awesome they did everything to make sure we understood everything about the camero and the paperwork. Justin done everything to make sure we were approved for the loan. Thank you!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exceptional Service

By Jerryburt78 on 4/6/2017 at 7:27 PM. Helped by Aaron Stansell.

The Service at Don Ledford was Exceptional... They were Not Pushy... they worked very hard to fit our needs in a vehicle and Price Range!! Very Recommendable!! #TRULYHAPPYCUSTOMERS #DonLeddordCheveroletofAthens#1AutoDealership

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Professional Service

By Happy Customer on 3/14/2017 at 2:12 PM. Helped by Vicki Towe and Bill Benjamin.

I recently purchased a used automobile from this dealership. Vicki Towe and Bill Benjamin handled my transaction. I received very professional and attentive service from both of them. They know their products and they answered all my questions without hesitation and had my car ready when they said it would be ready to pick up. I highly recommend this dealership without qualification. I am very pleased.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By Lslackey on 3/3/2017 at 7:55 PM. Helped by Unsure.

Good service: oil change: tire rotation: quick; friendly people; nice waiting area; helpful; nice convenient location; bought car at this location and always have it serviced here.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Ledford Service

By cbuff1953 on 2/9/2017 at 8:33 PM. Helped by Mike and Greg.

Mike and his crew preform a very professional and courtesy job every time I'm there. The work is always done to my complete satisfaction.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service - very friendly & knowledgeable

By mPAustin65 on 1/11/2017 at 7:31 PM. Helped by Dave Herrmann.

I came in for an oil change and alignment. I was planning on it taking at least most of the afternoon and had been experience with dealers where I used to live. Awesome!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I was pleased

By Tlancast on 1/10/2017 at 5:47 PM. Helped by Mike.

I was pleased with my service of my car and the way I was treated and I had my car back in a day I would recommend anyone to Don Ledford

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By Hikes, Ken on 12/5/2016 at 8:24 PM. Helped by Service staff member.

Always well done. Timely and very friendly staff. I did not make my appointment until the day I decided I needed an oil change. They were pretty booked but told me to come in and they would work me in, which they did and I got in and out quickly.

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
5   Friendliness
4   Overall Experience
3   Price
4   Quality of Work

Had three oil changes in one evening!

By Alright on 10/10/2016 at 2:12 PM. Helped by Jeff Mitchell Mike Rittenhouse.

Jeff Mitchell and Mike Rittemhouse do a great job in the Service area as always! Top quality parts and customer area is clean and comfortable

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Very Nice

By clfranklin on 9/30/2016 at 6:18 PM. Helped by Stephanie.

All the people that I dealt with were very nice. They understood my situation and took care of my problem. The service was great and very informative. I knew what was going on with my car and wasn't surprised with having the shock of a big expense.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very good service

By 2014 Traverse on 8/26/2016 at 12:31 PM. Helped by Steven for service and Amy for vehicles.

Very good service in a timely manner! Courteous staff and pleasant atmosphere. Thanks to everyone I spoke with for making this visit enjoyable. Will definitely return for service and to shop for a new car at a later date!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

A+ service

By Booradley12 on 8/24/2016 at 10:45 PM. Helped by Jeff Proper.

Had a great experience with Don Ledford. Helped me get a car when I needed it, answered all my questions, and were amazing to work with. Very happy!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

New CT6

By New Car Buyer on 8/22/2016 at 3:51 PM. Helped by John Wilson.

My wife and I were intrigued by the reports of the new Cadillac CT6. We ultimately decided we wanted to purchase one. We used the new car pricing feature on USAA and it took us to Don Ledford. John Wilson at Ledford called and talked to us over a number of weeks trying to locate a vehicle with the features we wanted. Unable to find anything we finally decided to order the car. Since the manufacturing run for the 2016 model had ended we had to order the 2017 model. John was great during the entire time. The car came in on last Saturday. It is gorgeous. John walked and talked us through all of the features and linked our cell phone up with the car's blue tooth. The price was very reasonable, all of the people were very polite and courteous. I cannot imagine a more pleasant experience in purchasing a new car.

I would recommend this dealer.