Dealer 2-Year Rating

Overall Rating

4.3 / 5
Customer Service
4.4  
Friendliness
4.4  
Overall Experience
4.2  
Price
4.4  
Quality of Work
4.5  
Service
2.9  

Dealer Reviews

Show:  

Overall Rating

2.6  

2   Customer Service
3   Friendliness
1   Overall Experience
2   Price
5   Quality of Work

Be forewarned...

By HOBBS on 6/27/2019 at 11:29 PM. Helped by .Tyler.

Start with the good. The service they provide on my truck is top notch. Highly recommend the back of the building. Now the BAD... The front end tries to be sneaky and is bad at it. They are fansatsic at wasting your time. I guess an agreement is not an agreement at Don McQue Chevy. If you're gonna play games maybe try to learn how to play.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Byron

By Carrie on 5/25/2019 at 10:57 AM. Helped by Byron Giles.

We were shopping for a car for our college graduate daughter. In the past we have gone to CarMax in order to not have to negotiate a price. We saw something we liked online and decided to try McCue. Byron was SO nice and respectful of our price limit and we are excited to say that we left feeling good and with a super cute Chevy Cruise! We will definitely shop with Byron and McCue again!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience

Bad Purchase

By A parent on 5/10/2019 at 2:27 AM. Helped by Byron.. not sure of the guy in that Finance and service department...

Dont come here..I told my daughter to go there..she got treated unfairly the Manager Mike Papa.. he was very rude and disrespectful..is it because she a young bik female..few days later the engine and gas light came on.. she took it back.. the next couple day it still came on.. what kind of business treat people like this.. they wont even give her another car or give her money back..I would never refer no one ever again..Salesman Byron was great..

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exceptional service!

By Gena K on 4/6/2019 at 5:27 PM. Helped by Byron.

My husband and I are repeat customers of Don McCue Chevy in St Charles, we recently purchased a 2019 Chevy Colorado Truck ,This is the third truck we have purchased over the years through McCue, my husband has purchased two Silverado trucks throughout the years, very high quality trucks and he never had any issues with them as he used them when he owned his own construction business. We were very impressed with the respect and professionalism of the sales associate by the name of Byron. He was very patient and informative and spent an extensive amount of time teaching us how to work all of the new electronic features in the truck, allowing us to take as much time as we needed to learn the features and test drive the truck more than once. Byron was honest and upfront about everything and was not into the high pressure sell, he communicated in a respectful manner and did not talk down to us or use pressure sales techniques or misleading information. He communicated effectively with the rest of the McCue team to help effortlessly coordinate a smooth sale from the time we walked in and were browsing through the financing department. They were flexible and offered good incentives with regards to adjusting percentage rates on financing and applying all available incentives.

I would recommend this dealer.

Overall Rating

2.0  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Price
4   Quality of Work

Shady salesmen

By Truckman on 2/17/2019 at 6:52 PM. Helped by Jim Pascente.

Find another Chevy dealer to visit. These slimy salespeople make my skin crawl. Several lies including bait and switch. Then when you complain, they act like your the bad guy. This dealership is actually kind of small and dirty anyway. Don’t waste a day there like I did.

I would not recommend this dealer.

Overall Rating

1.0  

1   Friendliness
1   Overall Experience

Rude sales manager

By Reggie on 1/4/2019 at 9:07 PM. Helped by Dominic.

Drove 1 hour to drive a truck, salesman was helpful and knowledgeable- Dominic. Unfortunately, he brought one of the sales managers over and I now have no interest in purchasing a truck from this business. Not sure why he was so rude, abrasivee and aggressive in regards to our purchasing wants. He made it clear we were wasting his time and customers are not his priority. Will not return.

I would not recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

The prototypical sleazy car salesman

By barsook on 12/27/2018 at 8:32 PM. Helped by Matthew Gentile, others.

Everyone knows the stereotype of the sleazy used car salesmen - McCue is it. Except I wasn't shopping for a $1000 beater, rather a $50,000 new truck. Still, the conversation is all games, tricks, and wasting time. I doubt I got one honest word out of them.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The best experience ever when buying a car!

By Carl and Lin on 10/17/2018 at 1:31 AM.

We just bought a 2019 Impala Premier at Don McCue Chevrolet in St Charles, IL. This dealership makes buying a car a pleasure. Rocky Sanchez is the best! He went over all the features of the car with us. We never felt as if we were being rushed through the process. Everyone is professional, courteous and more than willing to answer questions. The trade in value offered for our 2011 Impala was equitable. This dealership pays attention to details but most important they listen to their customers. We highly recommend Don Mccue!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Professionals that get the job done.

By Daisy2439 on 5/23/2018 at 12:09 AM. Helped by Will Leite.

They deliver. You go in for a car - you leave with a car with for details of the particular of a sale. You need a car - go to them.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

con artist

By John on 5/10/2018 at 4:03 AM. Helped by dan charlie rocky.

go in there and everything is good till you start signing papers and they slip in a $2000 charge without you noticing then they cant finance you after you already have the vehicle plated then they wont return you your deposit after agreeing take your hard earned money elsewhere nothing but crooks and theives

I would not recommend this dealer.

Overall Rating

1.8  

2   Customer Service
3   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

HORRIBLE EXPERIENCE

By Jrod77 on 5/10/2018 at 2:31 AM. Helped by David B..

HORRIBLE A** EXPERIENCE AT DON MCCUE CHEVROLET IN ST. CHARLES!!! COULDN'T FINALIZE THE FINANCING AFTER 3 WEEKS, (which I was OK with) EVEN THOUGH DAVID B. DID THE PAPERWORK WRONG. NOW I AM HAVING ISSUES GETTING MY DOWN PAYMENT BACK!! NOT TO MENTION THE FINANCE COMPANY HARRASSING ME FOR PAYMENT SINCE I WAS TOLD NOT TO PAY FOR THOSE 3 WEEKS BECAUSE THEY WOULD BE USING AS A TRADE AND PAY IT OFF. AND NOW CAN'T PAY UNTIL DON MCCUE GIVES ME MY MONEY BACK. LESSON LEARNED

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Why go somewhere else?

By BigJ79 on 4/22/2018 at 1:36 AM. Helped by Mike Basso.

I dealt with Rocky Sanchez and Mike Papa in 2015 when I bought a Tahoe at McCue, so I gave them a heads up that I’d be stopping in to look at a Malibu. When the 2018 Malibu didn’t work out, they had a 2017 with less than 5000 miles on it. They got me this/close to the payment I was looking for, done deal. No gimmicks, no pressure, no BS.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Full service accommodations. Felt welcomed and not pressure.

By Lorrie on 4/6/2018 at 3:55 PM. Helped by Dave Bode. Dan Allaire.

I will definitely continue shopping here and will always get any service required here. A family atmosphere. Everyone was willing to work with our situation. This was my dream car and Dave, Don and Nikki made the whole experience of my purchase great.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Will not honor warranty

By Karen on 3/26/2018 at 12:50 PM.

Don McCue has lost a long time loyal customer and Bill Bryant is to blame. He is condescending and pompous and offered me a $25 dollar coupon instead of honoring the warranty. What a joke. I will find every site available to post negative reviews and will share my story with everyone I know. Don McCue doesn't deserve to be given praise for how unbelievable dishonest they are.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

From start to finish it was a pleasant experience.

By janet/terry on 3/23/2018 at 1:58 AM.

From start to finish, everyone was wonderful, especially Joe Howland. He has been selling cars to us since 2007. We have been customers since 1988.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

So Great

By vico681223 on 3/21/2018 at 8:02 PM. Helped by Charlie.

I want to thank the staff of Don Mccue Chevrolet Saint Charles,to general manager Charlie to Nikkie and especially to "Rocky Sanchez," Sales &leasing proffessional for their professionalism and commitment and the time I dedicate so that we could choose the best option to purchase our vehicle we are very pleased with our adquisition, and again thanks. sincerely Victor and Claudia

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Upgrading!

By mcj8705 on 3/21/2018 at 2:52 PM.

Joe was so nice to work with! He answered all of our questions and concerns with being new to leasing. He made the whole process quick and easy!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding Experience

By RKC503 on 3/14/2018 at 3:53 AM.

From the time I walked in the door to the time I left I felt like I could not be in better hands. I had some special needs and had been looking in several places. At McCue, professional Joseph Howland listened, understood, showed me 4 autos that could fill my needs. He answered every question and it was clear he had my best interest in mind. The choice became easy. The readying of the car, paperwork and finance processes were clear and fast. I am super satisfied. Great staff overall!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

great buying experience

By Tony on 3/12/2018 at 9:05 PM. Helped by Todd Thomas Charlie Hansmeyer Dan Allaire.

Thank you Todd and Dan for a great truck buying experience, you guys are the best I will be recommending your team to my family and friend I was treated with respect and everyone made me feel comfortable. Mr. Papa thank you for great customer service and for being very responsive to my needs and I can't forget Charles for helping everything all come together. I'm very happy with my new truck and will be back when it's time for another car or truck purchase give Don Mccue a try you'll be glad you did. Tony.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent experience, recommend dealership!

By Noelia Cadena on 3/9/2018 at 4:33 PM.

My sales person Rocky Sanchez met all expectations with knowledge and customer service skills to make my experience purchasing my 2018 Malibu. I will highly recommend Rocky Sanchez to all family and friends. NC

I would recommend this dealer.