Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.8  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.8  
Quality of Work
4.9  
Service
4.3  

Dealer Reviews

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Overall Rating

1.8  

1   Customer Service
1   Friendliness
2   Overall Experience
3   Price

no one should give so low service

By amitisraeli on 8/29/2017 at 9:57 PM.

10 days ago, I schedule service for today. I got price estimate and schedule: oil change - max 2 hrs. if breaks needed as you advice last time - it will take another 2 hrs. breaks inspection will be free... today: drop the car at 7:45. breaks inspection - "we will charge you $29". why? because... how long it will take? about 2 hrs for oil change and extra 2 hrs if breaks needed. we will call to update. I called about noon....put on hold for 7-8 min. hand up and call again......oil change done - no one even start looking on the breaks. "we will call you soon"......they did call at 1:15pm: you need front & rare breaks....great! how long it will take? "car will be ready by 3 - max 3:30".....I call at 4:20pm....."ohh - just paper work - you can come and pick it up"..... why the address on the invoice is not my address? not even in the same city? "ohh - i dont know why I type it like that" wow - $575 for service I dont want to have? and who knows, with that low customer service - what REALLY they did with the car?....

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service great car

By Happy judy on 7/22/2017 at 9:18 PM.

Just got my new 2018 Forrester. Jim Alfonso was a great help we really worked great together I got all the info I needed and it made it easy to make my decision

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Easy to work with

By Yellowfit on 7/21/2017 at 8:26 PM.

Came home from vacation with an immediate need for a new car. Found a low mile Toyta Fit here that looked like it would meet my needs. Drove a few others to be sure, but this was the one. Jim worked with me to make it happen in a day. Easy financing through Summit credit union on site as well.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thank you Jim Alfano and Don Miller Subaru West.

By Subaru lover on 7/21/2017 at 1:46 AM.

We just purchased our third Subaru. We have an Impreza, a Crosstrek and now a Forester. We love them all. We have purchased all our Subarus at Don Miller and are a family of Subaru owners. We are giving our Impreza to our daughter who will be going to college this Fall. We wanted her to have a good vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

excelelant, better than we expected!

By new car on 7/17/2017 at 5:35 PM. Helped by Tom Swartz.

A few months ago we stopped, just to look and Jim Alfano walked up and introduced himself. Jim was comfortable to chat with as he told the Subaru story. We were not interested in test driving the car we were most interested in, but Jim offered us a ride, we accepted. Some months later we decided to check out Subaru and Honda, stopped at Subaru first, met Jim, took a drive and the rest is history. An overall very good experience with all involved, we are happy! PS never made it to Honda. Woody and Phyllis.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Thumbs up for Jim Alfano!

By spurfer on 7/11/2017 at 8:45 PM.

I accidentally delayed my purchase by a full week (paperwork error), and Jim did everything he could to smooth the way. He was both kind and patient, and made the car-purchasing-phobe that I am feel well taken care of.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Americanbulldoglady on 6/28/2017 at 5:38 PM.

Great experience with Jim Alfano. Spent a great deal of time going over all the features of my new car. Followed up to see if any questions as well.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service from Jim Alfano

By Maeve411 on 6/27/2017 at 12:53 AM.

Jim was easy to work with and met our needs! He was patient and very knowledgeable. We will definitely use him for any future Subaru purchases and would highly recommend him to anyone thinking of buying a Subaru in the area.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Overall Experience
5   Price

Deal made easy

By Rita B on 6/20/2017 at 2:26 AM.

We drove up from Illinois to look at a couple cars we had seen on line. It was close to closing time but Jim made sure we were able to test drive the car we wanted and he made the deal quick and easy for us. I told him I hate to haggle and he came back with an offer that I thought was great. Quick, easy and efficient. My kind of car buying!! Thanks Jim!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Gold star customer service from Jim Alfano

By M on 6/5/2017 at 5:14 PM. Helped by Kathy Kreutzer.

Jim was terrific patiently working with me to find the right car for my situation. I wasn't sure if I wanted used or new, and with his help and that of Kathy, in finance, I found the perfect car for me. Jim is an outstanding salesman; I recommend him to everyone.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience

Loving My New Outback

By Mike on 5/30/2017 at 2:58 PM.

I bought a new Outback last week at Don Miller Subaru West with some great help from Jim Alfano. I'm not a car guy, never was, so I need some pretty detailed instruction and patience from the teacher at buying new cars with a lot of bells and whistles. If you're like me, Jim is the guy to check out. He's very knowledgeable and thorough.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exceptional customer service. They take care of you!

By alextrinh on 5/28/2017 at 11:55 PM. Helped by The manager was really helpful and kind as well..

Most recently made a purchase at Don Miller Subaru West and was helped by Jim Alfano. Jim provided exceptional service and was very helpful throughout the whole process despite it being a rather busy day at the dealership. Jim excels by being extremely thorough in his instructions and explanations while always fielding the questions that I had for him. You can tell that he really cared for his customers. Additionally, the manager was of great help as well. Great work by Jim and the Don Miller West team!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service and love my new car!

By Will on 5/24/2017 at 2:57 AM.

Jim Alfano was great to work with and he was very thorough in making sure I had all the information I needed to make a decision. He made sure that the car I received was flawless. I highly recommend working with Jim at Don Miller Subaru West. I love the new impreza! Thank you!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Excellent Experience

By cpcole on 5/23/2017 at 5:16 PM. Helped by Kathy Kreutzer.

I purchased a new Outback. Given a very good Internet price in advance by Eric and Jim handled the actual sale. Jim took time explaining the car's many features and was very easy to work with. Kathy handled the paper work very efficiently and like everyone else involved in the sale was a pleasure to deal with. Overall, a very low stress and no drama experience.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Help with the purchase of new car.

By Mary's Subaru on 5/1/2017 at 1:32 PM.

Jim Alfano was extremely helpful to us with the purchase of the new Forrester. He went to great length to explain every detail and made sure that the transaction was a win-win for both sides.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Excellent salesman

By Joel on 5/1/2017 at 10:48 PM. Helped by York Bleyer.

My salesman York Bleyer was a pleasure. He went out of his way to get me exactly what I want. I would recommend him to anyone wanting a new Subaru.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing Customer Service

By Cellingson21 on 5/1/2017 at 4:23 PM. Helped by Kathy Kay.

Kathy and Charlie were so good to us, I will never buy a car anywhere else! I will recommend visiting Don Miller Subaru West to anyone looking to get a great deal!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great experience

By Rosebud on 5/1/2017 at 12:59 AM. Helped by Tom, kathy.

Jim was great to work with, he was very detailed and showed us the car accessories. Friendly and professional. Knows his cars, very helpful, wonderful

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience with Don Miller and Jim Alfano!

By Christina on 4/30/2017 at 4:19 PM.

Jim at Don Miller Subaru was so helpful when we were making the decision to buy a new car. He answered all our questions and was never pushy. He spent a good deal of time making sure we bought the right car (which took several visits for us). When we finally made the decision to buy he made the whole buying process go smoothly, and took time to really explain all the car's features. Highly recommend Jim and Don Miller Subaru.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Jim Alfano know's his stuff!!

By Mike on 4/27/2017 at 1:46 AM.

Jim Alfano was a very helpful and knowledgeable sales agent! He knew my Subaru Outback inside and out and answered any questions I had. He was very thorough when it came time to review the entire car with me after it was purchased. I'll be coming back!

I would recommend this dealer.