Dealer 2-Year Rating

Overall Rating

4.5 / 5
Customer Service
4.7  
Friendliness
4.7  
Overall Experience
4.6  
Price
4.6  
Quality of Work
5  
Service
2.6  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Overall Experience

Too busy

By Saduru on 3/11/2019 at 6:40 PM. Helped by Don’t know who i talked to but this format requires I choose someone. It may or may not have been him I talked with..

I called today for an appointment since our Impreza suddenly is wobbling a lot. It needs attention. I was told the soonest I could get an appointment is in FOUR WEEKS! And why are the so busy? Because they have so many RECALL issues to fix. Bad news all around.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New Car Purchase

By Smowball on 1/9/2019 at 1:21 AM. Helped by Mike Zweifel - Sales Rep.

Purchased a new 2019 Forester this week and had nothing but a positive experience. Our sales representative Mike Zweifel was great ! He was very knowledgeable, informative and patient.. Great Customer Service!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good as Usual

By Joe Kayak on 11/19/2018 at 4:53 PM. Helped by Lisa in Express Lube.

Had my usual nice experience getting oil changed and tires rotated at Don Miller Subaru West. Lisa took care of me in her usual wonderful fashion.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Knowledgable and friendly great service!

By VegasBound... on 3/31/2018 at 11:01 PM.

Kyle was what I would expect in a salesman: knowledgeable, friendly and easy to work with. He was also more than I expected: low pressure, funny and easy to relate to. Extremely pleasant car buying experience and I've already recommended colleagues in the car market go see Kyle!

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Great Guy, Great Experience

By Roadtripper on 1/28/2018 at 1:27 AM.

Helpful, knowledgeable, responsive...these are the three words that come to mind when I think of the buying experience my husband and I had working with Kyle. He listened to our needs, made helpful suggestions along the way and worked very hard to get us in the exact vehicle we selected. And he happens to be a nice guy, too :)

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Best car-shopping experience!

By Karen on 12/20/2017 at 4:22 PM.

Kyle came out to the lot to greet me. He was very calm and listened to my questions about vehicles before answering to the specific topic, then added more information especially pertaining to the warranty. He worked with me to get payments I budgeted for, and the Impreza is great! I would definitely return and recommend this to friends and family. I have to add, the previous dealership was very pushy, did not let me finish questions, and was sexist. I felt NONE of those things at Don Miller Subaru West. I'm so happy with the experience there. Not only was Kyle great, any other staff who approached me was curteous and professional. THANKS KYLE AND TEAM! (Not to mention, it was the beginning of the "Share the Love" event, which made the decision to purchase even better.)

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

4th Subaru..1st new one !

By KathyR on 12/19/2017 at 5:22 PM. Helped by Joe Nelson.

Joe Nelson came out from his office with a big smile and a warm greeting. Even though he had an appointment w/ other customers in a few minutes he took those few minutes to give me the brochures I was looking for, briefly reviewed the vehicles and made me feel welcome. A month later I purchased my new Forester. Joe patiently made sure to go over every aspect of the car, he even had me open the hood, pointing out parts and giving me tips. All of the staff at DM Subaru West are to be commended !

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent experience

By Kathy on 12/1/2017 at 5:41 AM. Helped by TJ Kelly.

We worked with TJ in purchasing our most recent Subaru. TJ ‘s friendliness & genuine desire to meet his customer’s needs were evident. He was thoroughly familiar with the features of the vehicle we purchased. We highly recommend him to those interested in a great experience with their next vehicle purchase.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent all around

By carly123 on 9/29/2017 at 7:11 PM. Helped by Joe Nelson.

Joe Nelson was great. We never felt pressured into anything. He worked with us to get us the best deal. I would rate him a 10 in every category.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

13th Subaru

By Sea Kayaker on 9/28/2017 at 9:52 PM. Helped by Kyle Vyse Sales.

After a move to Dane county we decided to establish with Don Miller Subaru. Met Kyle, was impressed with his approach and presentation of the 2018 Forester and the dealership. He just delivered our 13th Subaru and 3rd Forester. Straight forward, excellent presentation of the car and outstanding delivery skills. We have found our new Subaru dealership and would highly recommend Kyle.

I would recommend this dealer.

Overall Rating

4.7  

5   Friendliness
5   Overall Experience
4   Price

A very pleasant experience.

By paul on 9/27/2017 at 9:24 PM. Helped by Joe Nelson.

I needed to purchase a car for my wife to drive. I had always heard good things about Subaru. I visited Don Miller and found a certified pre-owned outback Limited. Joe Nelson was the salesperson. There was no pressure to buy the vehicle and Joe spent the time necessary to get me familiar with the car. I had never owned a Subaru before so the time that Joe spent with me was much appreciated. I purchased the car. The whole experience was pleasant. I would not hesitate to recommend Joe Nelson at Don Miller Subaru West.

I would recommend this dealer.

Overall Rating

1.8  

1   Customer Service
1   Friendliness
2   Overall Experience
3   Price

no one should give so low service

By amitisraeli on 8/29/2017 at 9:57 PM.

10 days ago, I schedule service for today. I got price estimate and schedule: oil change - max 2 hrs. if breaks needed as you advice last time - it will take another 2 hrs. breaks inspection will be free... today: drop the car at 7:45. breaks inspection - "we will charge you $29". why? because... how long it will take? about 2 hrs for oil change and extra 2 hrs if breaks needed. we will call to update. I called about noon....put on hold for 7-8 min. hand up and call again......oil change done - no one even start looking on the breaks. "we will call you soon"......they did call at 1:15pm: you need front & rare breaks....great! how long it will take? "car will be ready by 3 - max 3:30".....I call at 4:20pm....."ohh - just paper work - you can come and pick it up"..... why the address on the invoice is not my address? not even in the same city? "ohh - i dont know why I type it like that" wow - $575 for service I dont want to have? and who knows, with that low customer service - what REALLY they did with the car?....

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service great car

By Happy judy on 7/22/2017 at 9:18 PM.

Just got my new 2018 Forrester. Jim Alfonso was a great help we really worked great together I got all the info I needed and it made it easy to make my decision

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Easy to work with

By Yellowfit on 7/21/2017 at 8:26 PM.

Came home from vacation with an immediate need for a new car. Found a low mile Toyta Fit here that looked like it would meet my needs. Drove a few others to be sure, but this was the one. Jim worked with me to make it happen in a day. Easy financing through Summit credit union on site as well.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thank you Jim Alfano and Don Miller Subaru West.

By Subaru lover on 7/21/2017 at 1:46 AM.

We just purchased our third Subaru. We have an Impreza, a Crosstrek and now a Forester. We love them all. We have purchased all our Subarus at Don Miller and are a family of Subaru owners. We are giving our Impreza to our daughter who will be going to college this Fall. We wanted her to have a good vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

excelelant, better than we expected!

By new car on 7/17/2017 at 5:35 PM. Helped by Tom Swartz.

A few months ago we stopped, just to look and Jim Alfano walked up and introduced himself. Jim was comfortable to chat with as he told the Subaru story. We were not interested in test driving the car we were most interested in, but Jim offered us a ride, we accepted. Some months later we decided to check out Subaru and Honda, stopped at Subaru first, met Jim, took a drive and the rest is history. An overall very good experience with all involved, we are happy! PS never made it to Honda. Woody and Phyllis.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Thumbs up for Jim Alfano!

By spurfer on 7/11/2017 at 8:45 PM.

I accidentally delayed my purchase by a full week (paperwork error), and Jim did everything he could to smooth the way. He was both kind and patient, and made the car-purchasing-phobe that I am feel well taken care of.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Americanbulldoglady on 6/28/2017 at 5:38 PM.

Great experience with Jim Alfano. Spent a great deal of time going over all the features of my new car. Followed up to see if any questions as well.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service from Jim Alfano

By Maeve411 on 6/27/2017 at 12:53 AM.

Jim was easy to work with and met our needs! He was patient and very knowledgeable. We will definitely use him for any future Subaru purchases and would highly recommend him to anyone thinking of buying a Subaru in the area.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Overall Experience
5   Price

Deal made easy

By Rita B on 6/20/2017 at 2:26 AM.

We drove up from Illinois to look at a couple cars we had seen on line. It was close to closing time but Jim made sure we were able to test drive the car we wanted and he made the deal quick and easy for us. I told him I hate to haggle and he came back with an offer that I thought was great. Quick, easy and efficient. My kind of car buying!! Thanks Jim!

I would recommend this dealer.