Dealer 2-Year Rating

Customer Service
5  
Friendliness
5  
Overall Experience
5  
Price
4.9  
Quality of Work
5  
Service
5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service and knowledge in a timely manner

By Meidschun on 10/17/2018 at 9:33 PM.

Just purchased a 2018 vw Golf Sportwagen from Thornton vw and it was a great experience. Nikki went out of her way to help us and even came in on her day off to finalize our purchase. Overall it was a great experience and would recommend to anybody in the market for a new ride.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Our new family car! ❤️

By Whitneysari on 10/17/2018 at 1:49 AM.

We visited Don Thornton about a month prior to buying, just wanting to look around to get some ideas. I knew I definitely wanted a VW! Nikki Warren promptly greeted us with a huge smile on her face, so ready to help us decide what was perfect for our family. Once we were ready to buy, Nikki was there to help us step by step. As we were signing the paperwork, she gave the car a bath and filled her up for our ride home. Everyone that works there is extremely kind and helpful. I’d definitely recommend coming to this dealership!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent customer service and very helpful

By Tj on 10/16/2018 at 3:54 PM.

I had a old pick up with horrible fuel mileage and traded it in on a new Jetta. They were eager to help and answer all questions I had in moving forward with the purchase of a car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great place to buy a car no pressure great people

By Vw turbo on 10/13/2018 at 3:20 PM. Helped by The man in service is incredible I’m sorry I can’t remember his name but a great fellow he has always been great to me.

Everything they said was how it was no slipping it to ya I couldn’t believe how quick I was in and out I will always do business here

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best experience!

By Jennylaw7 on 10/5/2018 at 12:23 AM.

This is my second vehicle from Don Thornton and I would recommend them to anyone looking for a new or preowned vehicle! They go above and beyond to help their customers! The minute you walk through the doors, you are greeted with a smile. They are the best, from sales, finance, to the service department. They love what they do and it shows!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Staff appeared to have little to no experience or honesty

By T. Crouch on 10/4/2018 at 5:47 PM. Helped by Gabriel Fagan.

We had a long, drawn out, unpleasant experience. We arrived with exactly what we had in mind, and they immediately tried to sell us way over our budget. The sales woman did not know details about the vehicles. Their intranet was down every time we needed to verify a spec. They were very pushy as well, and ended up selling me a vehicle that I had originally asked about, which they said they did not have. We tried to walk away multiple times, they would not give my keys back for my trade-in, therefore we could not leave. But when we were finally getting ready to walk out for the 3rd time, they brought the vehicle around that we originally asked for, just different color. I thought there weren’t any other issues, until today when I get my first oil change and realized I have the wrong filter. This is because my bill of sale has incorrect information about my vehicle, stating i have a 3.6L engine when it’s actually 2.0L. This also steered me to check the VIN and look up the MSRP. They listed the MSRP on bill of sale almost $2000 more than what was listed online when I did a VIN lookup. I will not be giving my business to this dealership again. If I decide to stay with VW I will go to Arkansas next time.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Service in Town!

By Nathanlp0 on 10/3/2018 at 2:09 PM.

Buying a car here was quick and easy. There aren’t many dealerships in Tulsa that can get you in and out in a matter of a couple of hours from not knowing st all what you’re looking for! Zach Brown is the man!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding Dealership!

By saverill on 10/1/2018 at 5:04 PM.

Can't say enough about what a pleasant experience it was, yet again, after buying our 3rd vehicle from Don Thornton VW and salesman Zach Brown. Two previous VW's and now an amazing Volvo. No haggle, no hussle, just a great experience all the way around. GO see Zach and tell him Scott Averill sent you!! You could get a free Pepsi!! :)

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Got exactly what I was looking for

By Stephann on 9/8/2018 at 3:57 PM.

Greg was very pleasant to work with, I told him what I was looking for and he gave me exactly what I wanted. I was very satisfied.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

awesome experience buying first sports car

By ultracherry on 9/15/2018 at 5:18 PM. Helped by Doug Bray.

I give the rating for the great job of showing me all about the features of one of the fastest cars on the lot and the nicest that Zach Brown has done when working on selling me this wonderful car. He was patient with me while I made my decision, he was swift in taking me out to experience a drive/ride in this thing and he worked with me to make sure I got the best deal I could. Out of all the people I've met that worked in dealerships, Zach is one of the nicest and most sincere guys I've dealt with that's a pretty cool dude to talk to. And anyone that wants a great car buying experience should talk to him.

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Madeline Spillars Experience

By SADavis1963 on 9/11/2018 at 12:23 AM.

Overall experience was very good and Zack did a great job through the sales process and orientation of the new vehicle. Overall was a very positive experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New car success

By High Five on 9/8/2018 at 8:41 PM.

Salesman was very attentive but not pushy. Listen to what I was looking for and found the vehicle. Had everything ready for me to pickup. Would recommend he dealership and Greg to anyone.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Rating Dealer Don Thornton VW

By D&Jteam on 8/27/2018 at 9:58 PM.

We've found the relationship with this dealership and their people very helpful and easy, no pressure in our purchase. We have dealt with Don Thornton for a previous purchase of our Passat and our experience with service has been outstanding. Thank you The Dearhamer family.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Stood behind their product. Acted with integrity

By Bryan on 8/23/2018 at 7:06 PM.

We purchased a used car and there were some surprises that the dealer was not expecting. They took care of everything without question and made sure we were not hurting for transportation. Far more than we expected for a used car. Thanks Greg Brown and team

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easiest car buying experience

By Drew on 8/24/2018 at 2:09 PM.

Greg Brown handled our purchase and I couldn't be happier with the service we received. We are very happy with our purchase and can't wait for the next one.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

First Class Dealership & Salesman

By BMayfieldGOAT on 8/24/2018 at 2:02 AM.

Awesome experience from start to finish! As most people, I’m not a big fan of buying a car as it seems to be an all day event. My salesman, Greg Brown, was exceptional at listening to my needs in a vehicle and understanding my time was something you don’t get at most dealerships. He was able to get me in the perfect car for what I was needing it for and it was an extremely flexible laid back experience. I will definitely be back to purchase my next vehicle here! First Class dealership with First Class employees.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I could not have had a better first car purchase experience

By Vanessa120418 on 8/23/2018 at 4:39 AM.

I drove four hours total for this car and the driving time was absolutely worth it. Greg was helpful every step of the way. He made sure we were in and out as quickly as possible. Gabe was also helpful in making sure everything was understood. I never once felt that my questions were dismissed or I was tossed aside. This was my very first car purchase and as a 23 year old I was terrified. Little did I know I had nothing to worry about. Everyone in that office is amazing. 10/10 would highly recommend to anyone!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best car buying experience I have ever had!

By Eastin on 8/16/2018 at 5:13 PM.

I just visited Don Thornton VW website in the morning and they called me with in minutes ready to get me set up in a car. They are not like most dealerships they truly care and want to see their customers in a good reliable vehicle. The car I got had 70,000 less miles on then my explorer and he got my payments lowered by almost $260.00 a month. Yuber was my salesman and he worked so hard to get me the perfect car. I work a lot and I live an hour from Tulsa and I didn’t have time to come in so he brought the car and all the paperwork to my house. I literally never left my couch. He was kind and courteous and explained everything in detail about my finance agreement. He also kept me posted every couple of minutes while waiting to get set up with a financial bank. I will definitely refer people to this dealership and I will be buying my next car from there As well, thank Don Thornton VW!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

First Car

By Hdbbdbd on 8/8/2018 at 11:57 PM. Helped by Joe Odom.

Love the car and a great buying experience. Nikki is honest and caring. Its like buying from your family. The paperwork process is a breeze.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

No pressure, in and out in an hour!!! That included test dri

By sas67301 on 8/2/2018 at 7:50 PM.

Zach was amazing, explained vehicle features. Made everything easy from the time we walked in the door u til we walked out 30 minutes to complete paperwork and out the door!

I would recommend this dealer.