Dealer 2-Year Rating

Overall Rating

3.5 / 5
Customer Service
3.4  
Friendliness
3.7  
Overall Experience
3.4  
Price
3.5  
Quality of Work
3.7  
Service
3  

Dealer Reviews

Show:  

Overall Rating

1.6  

2   Customer Service
2   Friendliness
1   Overall Experience
1   Price
2   Quality of Work

It Used to be Good....

By Eugene on 12/6/2017 at 3:00 PM. Helped by service people.

I had been buying/serving my two Toyotas for more then nine years at this dealership... About two years ago the service started going down - longer hours and bigger bills... Eventually I started suspecting that they were overcharging me by replacing parts that did not needed to be replaced and adding more work hours, but my faith in them as professionals was strong and I kept coming... Today, just accidentally, I figured out that they charge 20% more for parts and almost 60% more for their labour as compare to other Toyota dealerships - because of "high operational costs" - so if you want to pay your dealership the plastic surgeon rates - that is your dealship.... Moreover, if you have issues with tires or batteries you bought from them - they dont want to work with you to minimize replacement costs... So, its sad that after years of commitment and thousand dollars spent at this dealership I have to walk away with a hard heart..... Defenitely not A TOYOTA EXPERIENCE..... STAY AWAY from this place...

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing customer service!

By Rladmsdo on 12/3/2017 at 1:48 PM. Helped by Christine Lee.

I went to several dealerships and ended up buying a car at this location. Had a great experience and their customer service is amazing! I already recommended this location to my friends.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Very nice and complete dealership

By mtsa1953 on 11/27/2017 at 10:47 AM. Helped by Arman Mazaheri Tehrani.

Don Valley North Toyota is the biggest Toyota dealership in Ontario.One of my best friend introduce me to sales manager and I found that he is very active and attract anyone come to this dealership.As I have a very good experience with Toyota whithin 10 years in my country, and I had a Landcruiser Prado for 10 years and I am 100% satisfied during 10 years, I prefere to purchase a new Toyota.

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Service Department can't be trusted at DVN Toyota

By db on 11/18/2017 at 2:32 PM. Helped by Dennis.

I will preface this review by saying this was the worst service I've ever received anywhere. I left DVN lied to and disrespected. As a 20-year customer of Toyota, my confidence in the company and dealership has been shaken. My Toyota vehicle is less two years old and still under warranty for another year. When I developed a "knocking" sound in my suspension, I naturally took it to DVN - where I leased the car from - for service. I spent four hours at the dealership, which included paid service for an oil change. After a few hours, I drove around the block with the shop's foreman to identify the problem. He heard the problem himself. I was told a part of the suspension would need to be replaced (an arm) under warranty at no cost to me. I returned Monday to have the part replaced, which took another half-day to complete. It was recommended by my service advisor, Dennis, that I needed a wheel rotation for $119. I declined the service. A day later, the noise returned. I attempted to contact the service manager to find a way to proceed. The problem wasn't fixed and I had already dedicated nearly 10 hours to the situation. All my attempts to contact the service manager - phone messages, emails - went unanswered. I booked a follow-up service appointment and proceeded to take my car back in to have this resolved once and for all. I met my service advisor - Dennis - for the third time in three weeks. I told him that I couldn't afford to spend anymore time waiting, and that I would need a courtesy car while they figured out the problem. He obliged. I also mentioned that I had noticed a burning smell emanating from the bottom of my car, and that I wasn't sure if it was related or not to the suspension. He started a work order, and I was on my way. The next day, I received a call from Dennis. He told me that a stone was discovered in the suspension. The foreman took the car out for a drive and concluded the problem was fixed. The burning smell was caused by a plastic bag getting caught in my exhaust pipe directly underneath my car. He quoted me $130 to have it removed! Which not-so-coincidentally happens to be the same rate for one hour of labour by a technician. I declined this outlandish amount to have a plastic bag removed. When I returned to the service department to pick up my car an hour later, Dennis was there once again. He proceeded to place the rock in front of me. "Am I supposed to keep this as a souvenir?" I asked. There was no work order to sign. He then proceeded to ask me for $65 to pay his technician. "For what?" I asked. Dennis explained that the stone wasn't related to the initial suspension issue that caused me to bring the car in in the first place. I scoffed at him, saying that wasn't true at all. I suggested we call it even, considering I had spent 12 hours getting this issue resolved. Toyota - If your time is money, then I hope you can appreciate that mine is too. Dennis grudgingly agreed and tossed me my keys. His final words: "don't come back for repair, come back for service." A fitting tribute to an encounter where the bottom line far exceeds the notion of quality customer service and care. When I got home, I looked under the car to find a plastic bag dangling from the mid-exhaust. Yes, it was caught, but a simple tug would have removed 90 per cent of it. Leaving it there could only be construed as a spiteful act toward someone who wasn't willing to play - or pay - the game. Keep in mind, I did pay for oil-and-filter service upon my first visit. I filed a formal complaint with Toyota head office a week ago. I never heard back. Please be aware that the service department at DVN is solely concerned with their bottom line. They will try to recommend and upsell service at any and every turn. Their goal, in my opinion, is to try and get you to spend as much money as possible on every visit. I believe as a customer I have the right to decline service, especially service presented that I don't need or would have to pay an unnecessary premium for. And I don't believe I should be disrespected or undervalued as a customer because of this. DVN Toyota - give your head a shake. Start treating your customers honestly and with respect. Do the job right the first time and only recommend work that needs to be done. Start charging reasonable prices for parts and service. And for heaven's sake, remove a plastic bag in good faith because you value your customers and genuinely want to provide good service. Your future business model depends on it.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Sevice

By Guy Ashton on 11/18/2017 at 2:31 PM. Helped by Lee Hart master technician.

amazing service. Everyone was so willing to help. Will always be going back to this dealership. These guys know customer service. Awesome establishment. I will be buying my next car here for sure.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Friendly speedy service!

By Vanilla on 10/22/2017 at 7:16 PM. Helped by Joshua - Service Rep.

We have been dealing with Josh for our last few visits and we are very pleased with his manner and attention to detail. We've dealt with DVNT for the past 10 years, even though it is 4 hours from our home - we do have dealerships closer but much prefer DVNT!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Purchase of new Camry

By Garfield1945 on 10/21/2017 at 1:30 PM. Helped by Tony Y.

Tony and staff were courteous and very professional. The car was ready when promised . We didn't experience any negative vibes and would recommend this dealership.

I would recommend this dealer.

Overall Rating

4.6  

4   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

GOT NEW EXPERIENCE FROM THIS DEALERSHIP

By Daisy Ng on 10/9/2017 at 3:58 AM. Helped by Sam Li.

Sam Li, he is a good sales person, this is my 1st time went to this dealership and he make me feel friendly, professional and patient, he explained all the details for what I want to know. Finally I got a Toyota 2018 C-HR and I feel really satisfied so far.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Do not look for Simon or even buy a car in this dealership

By Jessica Chan on 9/25/2017 at 9:18 PM. Helped by Simon Lam.

POOR EXPERIENCE I HATE THIS DEALERSHIP.. Sales representative: Simon Lam First I tried to bring my car to service to fix my speaker, they told me I am out of warranty and asked me to go home unless I pay for it. I went home and checked, I purchased extended warranty and it should be covered with no cost. I spoke to the sales Simon and asked why service department did that to me. His response "too bad, it happens..." What kind of response is this? Ive been driving the car with no sound for over a month now. Is this reasonable?!?! Not to say their financial agent screwed up my ownership change last year. I already hate and feel very uncomfortable coming to this dealership. We spoke with our sales Simon two weeks ago and verbally agree to come back Today to return the car. now im here and SIMON said we did not confirm the date to return car and I should make an appointment. So the time we spent in the dealership was useless. Why didn't he tell us we have to make appointment two weeks ago? Why didn't he call us to confirm the date and time to do the return procedure? I do not work in this industry and I do not know the procedure. I then asked for manager to speak to but the rude Indian reception just gave me bad attitude and said no manager in the office...are you kidding me? This is totally ridiculous and I am still in the dealership waiting . VERY VERY DISAPPOINTED !!! I'm glad my lease is over and don't have to come back to this dealership and deal with Simon again ...

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service!

By ilovejack5 on 8/18/2017 at 3:50 AM. Helped by Hameed.

Fantastic, professional, friendly and efficient service! Our sales person, Hameed, was patient and knowledgeable, and answered all of our questions. Top notch service from start to finish! If you are in the market for buying a used vehicle, ask for Hameed. You will be glad you did!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Bought new, maintained here since 2004.

By James Lynch on 7/19/2017 at 7:10 PM. Helped by Williams retired, now Ching Lai.

2004 Toyoto Camry SE, bought new from DVNLT. Five years ago we moved an hour drive away, and the first nearby Toyota dealer I went to for a simple service started listing all the things I MUST do right away - brakes, hydraulics, transmission, etc., etc.. Of course I only had done what I went there for - the service - but now I prefer to go back to DVNLT every time I need work done. I just do not trust a dealership that is not owned by Toyota. Be realistic, EVERYBODY upsells, Toyota is no different. The place I have my tyres changed twice a year tries every year to tell me I need new tyres - but you have to be intelligent about these things and say no when no is the right answer. It is your car, you make the decisions. I once tried to save money having after-market brake parts installed, within three months they were quite worn and the discs were warped. Back to DVNLT to have all the work done again, no problems since. But I learned an expensive lesson. I trust DVNLT, they are owned by Toyota and they make sure the parts are correct and that they are replaced if defective. And the work is done right every time - in 13 years with the same reliable car I have NO complaint about any parts installed or work they have done.

I would recommend this dealer.

Overall Rating

2.0  

1   Customer Service
4   Friendliness
1   Overall Experience
1   Price
3   Quality of Work

Upsell on services

By AndyK on 6/18/2017 at 6:06 PM. Helped by ralston nicholson, service department.

On basic "maintenance service", they wanted to do a full brake service, when last visit they did a brake service. Said my brakes were rusty, and that the rusty rotor is damaging my brakes. They wanted $200 to do rotor machining which they did last time and rust came right back. Advisor didn't even know I did brake work with them the last visit before making the recommendation, and then even after looking it up, persisted on how my brakes need all this work. If I got some of the brakes fully replaced, pads and rotors last time, and some others machined because "it was rusty" I refuse to believe that 5k km later they need all this service again. Either the product is flawed or the advice is. I assume this behaviour is just the way they do business there. And fuel injector service was recommended because... it's better than not doing it. TLDR, cannot trust service for actual customer advice; just an exhaustive menu of what could possibly be done. Also, their service said my prius would get 5w20 oil, they put in 5w30, and the manual says to use 0w20. And they never explained any of that to me.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

I will never go back

By Girldisappointed on 6/11/2017 at 9:09 PM. Helped by I have his name,in my car.

So disappointed, they are liars, they told me,i needed an expensive repair, i got 2 more opinions, they said nothing was wrong with my car. I feel they tried to defraud me And i plan on escalating my complaint Only reason i rated them,1 point is i cant rate them as 0

I would not recommend this dealer.

Overall Rating

3.0  

3   Customer Service
3   Friendliness
3   Overall Experience
3   Price
3   Quality of Work

Good service. But.......

By Philip Ng on 6/9/2017 at 8:58 PM. Helped by David Tafaro, Service Department.

David Tafaro is very good in explaining the services of my Rust , fabric, paint protection warranty. If it is Lifetime warranty for the rust proofing. I have to pay 45$ every year for my Rust proof warranty check ( does not include any fabric/ leather, paint checks). The fabric/leather protection is only done once on the leather/fabrics and goodbye/no more.. The paint protection is only for paint faded with bird droppings. it does not cover stone chip paints. The Rav4 paints is so thin that it chips off from the elements compared to Honda paints (much better quality paints compared to Toyota). When you buy Rust , fabric , paint protection, make sure you know the real warranties covered, because the product advisor and the service advisor do not jibes with their words. A 10 year rust proof protection does not need to be check annually, ( so how do we know if we need to have rust proof check ? Crazy) While a lifetime rust proof protection needs a yearly check up for $45.( this is a total reverse policy of the 10 year protection) After the rust proof check. I got the statement, but was not told whether what was done on my Rav4. I checked the underside, But never saw any new spray. So the $45 is for nothing.( better get a third party yearly rust proof for 60$). The Dealer's Car wash machine is so poor quality ,it dirty your car than cleaning .. The Aeroplan points I was told would be credited after 3-4 weeks. I am checking this.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service

By Jian Liao on 6/9/2017 at 2:07 PM. Helped by William Liu.

The professional, friendly manner of the team of people at Don Valley North Toyota is super.Many thanks to sales, William Liu. He is awesome and very professional. excellent service!

I would recommend this dealer.

Overall Rating

1.8  

1   Customer Service
1   Friendliness
1   Overall Experience
5   Price
1   Quality of Work

Awesome Deal, Easy Transaction, And Then - Nothing.

By AngryConsumerMan on 6/6/2017 at 3:51 PM. Helped by Too many to list..

We purchased a 2008 Rav4 from this dealership from their used car department. Great car, great price, delivered on time, cleaned inside and out. And then, the real adventure started. The car was delivered with one, not two, keys. The salesman indicated that one of their car jockey's misplaced it, but not to worry - if they can't find it, they'll get us another at no cost. I followed up week after week with the salesman, and he never responded to any phone calls, voicemails or even text messages. Then came an amazing day - the key was ready for pickup! Arrived at dealership, was directed to the parts department, they told me that 1) They had no key in stock and had no idea about what the salesman was talking about, 2) I would have to pay for the key, which was almost $400.00, 3) I would have to make an appointment to have it programmed, IE - come back when they have an opening and 4) I would be charged for the service on the vehicle. Finding this oddly unacceptable, I talked to a manager. He said they would straighten things out. Weeks went by, more voicemails and emails ignored. So I started contacting other managers at Don Valley North. Still no reply. I finally emailed the General Manager of the entire dealership, explained the situation to him, and received an email in response within 4 minutes. Eventually, arrangements were made to have the key delivered to another dealership closer to me to have the work done. However, when the key was delivered to Yorkdale Toyota, no one told the other dealership why a key was dropped off. More waiting, emails, phone calls, etc (lather, rinse, repeat). The day eventually came when all the planets properly aligned, politicians stopped telling lies, lawyers actually took money out of their own pockets, the hole in the ozone layer almost closed and I finally had a key in hand that fit my car. Bottom Line: If you need an extra key from Don Valley North Toyota, you will need to contact at least one salesman, two different parts departments, six managers from two different dealerships, one service advisor and two bored-sounding receptionists. You will need to write nine emails, send a minimum of 10 text messages and leave nine voicemails, and then, last but not least, have the work done somewhere else more convenient to you. Not to mention that the entire thing will take, from start to finish, about ten weeks - time that will be filled with anxiety, nail-biting and watching what is left of your hair turn an entirely different shade of gray. All that aside, we certainly do love the car. And, because of the effort required to finally get the key, we've had it bronzed, insured for a lot of money and finally had it stuffed and mounted over our fireplace mantel.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Mr. Jeffrey Pingol is for sure AMAZING.

By RAV 4 GUY on 6/6/2017 at 3:20 AM. Helped by MR. JEFFREY PINGOL..

Jeffrey and the rest are all of big help.Mr. Pingol really gave me the best deal i can get.All are so friendly. Jeffrey was so helpful and friendly. thanks GUYS.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great People Selling Great Cars!

By PtrJ on 6/2/2017 at 2:59 PM. Helped by Anthony Silva.

We were given quality service from the moment we walked in. The first person we had an appointment with was not immediately available so Anthony Silva stepped in to help us with the vehicle we were interested in. The vehicle was priced very reasonably, in fact, lower compared to other dealerships. We test drove it and made a decision right there and then. Anthony himself inspected the vehicle for us and pointed out some spots that still needed to be done. He went out of his way to make the whole process more convenient for us and even gave us a few perks! The people we dealt with in the dealership were courteous.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

From 2000 Honda Civic to a 2017 Toyota Prius C

By Best Car Final on 5/21/2017 at 7:03 PM. Helped by Joe Brancato.

This dealership was suggested by my family when I was in the market for a new car. I was only looking at what was available at this dealership, but ended up purchasing a Toyota Prius that very evening. This was largely due to the sales representative Joe Brancato. He first listened to what I was looking for and then showed me the different models that would be suitable to what I needed, answering all my mundane questions about how the windshield wipers are turned on, how the lights work, windows, heat, A/C etc. Of course he mentioned all the other features of the 2017 car that I was purchasing, but concentrated on the features that were important to me, answering the same questions in full.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

cooperation

By Mehdi1335 on 5/21/2017 at 12:12 PM. Helped by ARMAN Mazaheri.

the car that offered to me was very reasonable , he explained so clearly and correct,he was very friendly and he spend a lot of time too leading me.

I would recommend this dealer.