Dealer 2-Year Rating

Overall Rating

2.9 / 5
Customer Service
3.2  
Friendliness
3.4  
Overall Experience
2.8  
Price
3  
Quality of Work
3.4  
Service
1  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing Customer Service

By Ryan on 6/14/2019 at 3:50 PM. Helped by Connor, Liam.

I bought a new car from Connor at Donnelly Mitsubishi. I am from Newfoundland and was moving to Ottawa and wanted to have a deal done before moving so I could pick my car up the day I got there. Connor and the staff at Donnelly Mitsubishi were very welcoming and supportive of this idea. It was a new experience for all of us but Connor and the staff handled it extremely well. We did the entire deal via text and Connor was awesome at responding promptly. When I arrived in Ottawa, my car was on the lot waiting for me and all we had to do was sign the paperwork. The professionalism, willingness to help, and superior customer service shown by Connor and the staff at Donnelly Mitsubishi were a big selling point for me. I would strongly recommend Donnelly Mitsubishi to anyone looking to buy a car. I had a far greater experience dealing with them than I did trying to get any help from Bank Street Mitsubishi.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Benoit

By Pleasedo Client on 11/3/2018 at 8:11 PM. Helped by Benoit.

Benoit and l had a long and fun test drive, no pressure and happily answered my questions. I am happy in my choice and certainly recommend others to ask for Benoit.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Donnelly’s takes no responsibility for lousy service.

By Michigan stranded on 12/19/2017 at 1:17 AM. Helped by Service manager.

Had my car in with a transmission complaint on a Monday and Donnelly’s sent me on my way saying the problem could not be replicated but that the module was up to date. On Friday we were stranded on the side of an interstate with no transmission. We were in a dangerous situation far from home. The car was towed, new transmission installed. Work on the car in the US was fully covered by warranty but hotel, meal and car rental expenses for the 10 days it took to order and install the new transmission were over $1,000 and not covered. When I complained to Donnelly’s they assume no responsibility. There was a technical service bulletin issued by Mitsubishi in April that advised dealership’s to the transmission issue. Donnelly’s failed to tell me that such a bulletin existed and denied me the opportunity to make an informed decision about my travels. I am out of pocket a lot of money and will NEVER deal with Donnelly again. I advise anyone reading this to avoid Donnelly’s at all costs!

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

dont bother calling unless you have the vin number...

By vin on 10/11/2017 at 10:34 PM. Helped by useless parts person.

completely useless. could not answer any questions unless the vin was provided. i can call any parts dealer in ottawa with make, model, yr, engine and get what im looking for except this place. and they actually argued with me that they were unable to look up any parts without a vin.....

I would not recommend this dealer.

Overall Rating

4.6  

4   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

Good to Deal with.

By Henry on 9/17/2017 at 12:07 PM. Helped by Zaid,Ben, Finance man with Chicken in the oven at home!.

Donnelly Mitsubishi are very good to deal with, friendly, courteous, and flexible in their deal makiing. Zaid our salesperson, Ben the General Manager worked to get us the deal we wanted without the pain normally associated with new car purchases and the necessary old car trade-in. The financing manager was a human dynamo and completed his work efficiently and in record time. The only criticism is that the whole process still took several hours with a lot of waiting around..

I would recommend this dealer.

Overall Rating

1.0  

1   Overall Experience
1   Price

Don't come here unless you want to spend hundreds $ EXTRA

By Jake on 7/17/2017 at 6:01 PM. Helped by service staff.

Do NOT come here. I just came in for a $500 maintenance service, and they came back at me with an additional $1400 worth of work. I was going through it item by item and decided to call the old dealership that I used to go to because I didn't know when the last time some of this work had been done. As I was explaining the work that was suggested, the guy at the other dealership said that a bunch of it was INCLUDED in their $500 service (about $540 of it. When you take it as a line by line 'extra'!). I can't believe it! That's a crap load of money I will be paying, when I could have had it included in the base price at the other dealership... Bank St Mitsubishi, by the way. I've asked these guys to stop any additional work - I'm taking the car to Bank for the 'extra' work, because even though I could have had it included originally, and I will have to pay additional now, it is STILL, line by line, several hundred dollars cheaper there than here. The Manager here wouldn't even honour any of Bank St's pricing when faced with it. REALLY?!? He couldn't cut me deal, based on the info??? Unbelievable. NEVER coming back here. I would suggest you don't either, unless you like throwing money away. I'm so pissed... there are lots of other ways I could spend $540.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By Karly55 on 6/27/2017 at 11:39 AM. Helped by Lyam.

I had a great experience at Donnelly, the staff are kind and helped me find exactly what I was looking for at a great price.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

A Rip Off. Don't go. +inconsistent service.

By ottawamale58 on 5/11/2017 at 4:58 PM. Helped by Tanya.

I've had mixed feelings about using Donnelly Mitsubishi for several years now. The counter help has been inconsistent, sometimes good, sometimes bad. On the bad side, 1. I booked an appointment for a part to be replaced, only to be told the part they needed was accidentally used in another repair on another vehicle, and I'd have to come back another day. 2. They are impossible to reach by phone. You pretty well have to use their web site for any servicing. 3. Not calling the customer to say vehicle is ready for pick-up, even after asking them to call me right away when the servicing is finished. The last straw that has now firmly convinced me not to go there anymore was an estimate for fixing my exhaust noise. I had ask if they could investigate a slightly louder than normal exhaust sound. The mechanic said the WHOLE exhaust system needed replacing at a quoted estimate of $4000. I went to Midas Muffler the next morning. He inspected (with me) the exhaust system. The Midas mechanic said the noise was from a broken clamp holding the muffler to the exhaust pipe, and the rest of the exhaust system was still sound. He welded in a new clamp. The car sounds brand new again. Total cost - $239 Donnelly's price to fix the noise - $4000 Midas' price - $239. I will never return.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

Great Buying Experience

By Jade.lickers on 3/10/2017 at 4:49 PM. Helped by Chantal.

I recently bought my first brand new car! Chantal was my sells representative and she made the process very easy and hastle free! I can truely say I LOVE my 2017 Lancer and thanks to Chantal it is mine !

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A friendly buying experience

By KevAsh on 2/16/2017 at 2:56 AM. Helped by Chantal Auprix, Ben Thompson, Georges Hitty.

This past weekend my son lost control of our 14 year old car that he uses to drive into the city for colleage. The accident caused significant damage to the front end of the car. Given its age, we decided to not repair it and instead look for a newer, but not new, replacement immediately. Needless to say, the pressure was on to buy a car quickly which was quite stressful. We first went to a used car lot and that was a disaster. When a business looks like an old beat up used car, well you can imagine how poor the cars are too. We had searched online of course and found a used Kia at Donnelly Mitsubishi in Kanata. This was on our way home so we stopped in. The Kia was gone, but Chantal quickly showed us two other cars that met our criteria. She knew all the details about the cars or quickly found the answer to our questions. She came along for a test drive that included stop and go traffic, highway driving, and some country roads. Chantal provided the history of the car and assured us that it would be ready for pickup in 2 business days. Her colleague, Ben (the Financial and Insurance Manager), discussed the financial options in an clear manner with no pressure. We quickly finalized the purchase and signed the vehicle purchase agreement. Two days later I arrived to pickup the car. It was ready to go, as were all the documents. Chantal and Ben were both busy so Georges, another colleague, went through everything and very soon I was leaving with my new used car. Chantal, Ben, and Georges were wonderful to buy from and I will highly recommend them to family and friends.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

excellent

By Zaki on 1/28/2017 at 5:43 PM. Helped by ibrahim.

I want to thank the sales person, Ibrahim, for helping me find the car i wanted. He was very professional and friendly. I highly recommend you ask for Ibrahim when you come here , you wont be disappointed!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Superb Customer Service !!!

By Jana on 1/27/2017 at 6:03 PM. Helped by Ibrahim.

Went in for service and was greeted by Ibrahim, the best salesman he was professional, very friendly and goes above and beyond. I would definitely recommend this dealership to all my family and friends !!!

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Fanatastic!

By Spongeboob5 on 1/26/2017 at 5:50 AM. Helped by Ibrahim.

Never have I met such an amazing and charismatic salesman like Ibrahem. The experience was superb and I would definitely recommend this dealership to all my friends!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Suprised

By Eric on 1/26/2017 at 2:19 AM. Helped by Ibrahim.

I went into Donnelly Mitsubishi expecting to have a hard time purchasing a used vehicle (like I always do) but ended up purchasing a used RVR and being happy about it. Ibrahim's customer service was different from all the other salesmen I've purchased vehicles from. He didn't try and pressure me at all!! and he was actually trying to help find a car that fits my needs. Thanks a lot buddy you're great

I would recommend this dealer.

Overall Rating

3.8  

5   Customer Service
5   Friendliness
4   Overall Experience
2   Price
3   Quality of Work

Best customer service in town

By Dimich on 1/12/2017 at 2:24 PM. Helped by Tanya, Matt, Ivo.

This centre has the best customer service in town. They are cordial, friendly and helpful. As for the car service itself: pricey and waiting time for recalls are unacceptable. Luckily Mitsubishi is a very good car and rarely needs anything beyond regular service.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Trust restored

By Doug on 1/5/2017 at 2:24 AM. Helped by Ibrahim.

Mitsubishi has always been my car of choice so when it was time for a new car I went in to the Mitsubishi dealership on Bank Street. Unfortunately I had a horrible experience at that dealership as no one attended to us, the salesman that started a conversation with us left abruptly in the middle of our conversation and the graphic designer at the branch had to attend to us. Still interested in a Mitsubishi, I decided to go to the Donnelly location instead and had a completely different experience. We were attended to right away by very pleasant staff. The salesperson, Ibrahim, was very friendly and informative. He answered our questions clearly, helping us make our decision with ease. Though I had a disappointing experience at the other location, Ibrahim and the Donnelly team restored my trust in Mitsubishi.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service and Work Ethic

By Drive2016 on 1/4/2017 at 6:25 PM. Helped by Ibrahim.

Ibrahim is a very outgoing and an energetic young man. A trait very hard to come by these days with car salesmen. Thanks to him my daughter loves her first car, the Mitsubishi was an amazing choice. He also worked very hard to get us the best pricing possible. He followed up with us and kept us in the loop throughout the whole process. Happy new year my friend!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Customer Service

By Carol on 12/16/2016 at 5:31 AM. Helped by Ibrahim.

Ibrahim's a knowledgeable sales person and I'm referring all my family and friends to the dealership because of the good customer service they have.

I would recommend this dealer.

Overall Rating

1.8  

1   Customer Service
1   Friendliness
2   Overall Experience
2   Price
3   Quality of Work

Great sales department, lousy service department

By Unhappy J on 10/19/2016 at 6:34 PM. Helped by Tanya.

I love my Mitsubishi. I have been a Mitsubishi owner for close to 15 years. Thank goodness they are reliable cars, because if I had to rely on the service department at Donnelley's, I would not have a hope in xxxx. You are lucky if they ever answer the phone. Calls are seldom returned. They rarely initiate a call to let you know the status of your vehicle. The service folks are sweetness and nice when they are in the wrong or are unable to help you, but as soon as you demand compensation for your time and effort (like going there 6 times before a minor problem is fixed) they get snotty and condescending. Yay - Mitsubishi has a ten year warranty. Boo - I have to deal with this service team for the next ten years. I will be checking out the other Mitsubishi dealerships to service my car. Might be worth a trip to Carleton Place!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A great first car experience

By Robin on 5/27/2016 at 11:35 PM. Helped by Kevin Cameron.

I bought my first car from Donnelly Mitsubishi today, with the help of Kevin Cameron. It was a really pleasant experience, it felt very relaxed, and he walked me and my father through the steps, always making sure we understood. The car is in wonderful shape, and the low-pressure vibe of the experience was really a huge part in why I chose to purchase from here.

I would recommend this dealer.