Dealer Reviews

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Overall Rating

1.4  

1   Customer Service
2   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Why we gave this dealer lowest of the low rating is the...

By BSWebb on 2/8/2007 at 11:26 PM.

Why we gave this dealer lowest of the low rating is the poor service department. We purchased a brand new 2003 Durango SXT in early 2004. We had this Durango into the service dept. many times for transmission and brake work; we were not satisified with the poor service on the vehicle. On Jan 24, 2007 I took the Durango into the service department as the vehicle would not shift out of 4WD into 2WD, the steering was pulling to the right and 3 times there was a loud "klunk" when the transmission shifted. The service dept. told me it needed a new "transfer module", still covered under warranty of 7yr/70000. Our Durango had approximately 41,200 miles on it. No transfer module was in stock in Titusville nor in Cleveland, where 2 were on back order. The dealer would order the part from Millwaukee and should be availble in 2 days or so. I was it was ok to drive it in 4WD until the parts came in. After going right home in 4WD, I left to run an errand. I called the service dept.while driving the vehicle as the steering was worse, the vehicle would not go over 35 mph and I felt the car shaking. I was told by the service dept. to keep driving it in 4WD. Three to five miles further down the road, the engine CAUGHT ON FIRE with me in it!!! The Durango is a total loss. I would never recommend this dealer to ANYONE! If you want a good service department, DO NOT, repeat, DO NOT go to Donovan Bauer Autogroup in Titusville, PA.

I would not recommend this dealer.