Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
5  
Overall Experience
4.9  
Price
4.8  
Quality of Work
4.9  
Service
4.9  

Dealer Reviews

Show:  

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Outstanding Service!

By Edgardo L. Reyes on 10/13/2018 at 1:19 AM. Helped by Tony Marineli.

Once again the service provided at this dealership, particularly my service advisor Tony Marineli was exceptional. The service department at this dealer do listen to the costumer.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service Like Always!

By AnthonyA on 10/2/2018 at 9:26 PM. Helped by Leo (Service).

Leo and the Doral Lincoln team always are on point with the details and the valet service! I don't regret purchasing my Lincoln. The quality and service up to know has exceeded my expectations.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Good experience

By person on 9/24/2018 at 2:03 PM.

Nice dealership. The place is friendly and look nice. I am having a very nice experience with Lincoln MKC. Sales person Augusto Rodriguez was knowledgeable and pleasant to work with.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Satified customer

By Theclubtv on 9/7/2018 at 3:04 AM. Helped by Frank Ortega.

Was helped right from the moment that I arrived at the dealership by pleasent staff.Got my car and a very good finance rate.Very happy.

I would recommend this dealer.

Overall Rating

1.8  

3   Customer Service
2   Friendliness
1   Overall Experience
1   Quality of Work

No accountability in the service department

By surveywib on 9/3/2018 at 9:48 PM. Helped by Onyx.

The service department entered information incorrectly for service to be done to our vehicle on an insurance repair. When we brought it to their attention, they denied that they put it in wrong and that the insurance company never paid them for the work. The insurance company never paid them, because they put in the information into their system wrong. The service department denies any wrong doing and won't fix the original issue or the ensuing issues that was caused by the incorrect fix. They told me to go through insurance. They even stated that the claims of the other problems that occurred were not necessarily tied into the original problem. I trusted this company with my Lincoln and they ruined it. I don't think this is a very trustworthy service department. I wish there was some accountability on their part. Seriously disappointed.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service and treatment by all involved...Very professio

By jacksanders on 8/30/2018 at 3:03 PM. Helped by Ruben Lara.

My wife and I were extremely pleased by the professionalism, knowledge and follow up exhibited by our salesperson, Mr. Ruben Lara. It was a very pleasant experience from our reception until delivery of the vehicle in a very short time. Ruben fully explained the operational features of the vehicle and gave his cell phone number, encouraging us to call him at any time with additional questions, problems, etc.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Tire Repair

By welive2witness on 8/26/2018 at 2:23 PM.

I found a nail in my tire. I took the car to Doral Lincoln, which is where I always tale my cars to be serviced since 2010. The service and attention are and have always been above excellent. Carlos the service manager has a gift for top notch service and attention.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best service ever

By Norma P on 8/19/2018 at 3:33 PM. Helped by Brisaida Almora.

Brisaida and her colleagues provided the best customer service, they exceeded all our expectations. They were precise, courteous and timely. We'll be back for all our needs and new vehicles.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quick scheduling without quiches

By Me120 on 8/12/2018 at 3:42 PM. Helped by Service personnel.

My car was picked up timely and I had constant communication with the service personnel and as promised my car was ready and bought to my employment love the service

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent customer service

By tony4sally on 8/11/2018 at 11:31 PM.

I find Doral Lincoln to be an excellent service oriented dealership. Domingo Lopez is a salesmen that you can trust and everything he has promised its been delivered.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

EXCELENTE

By Juan Marcos on 8/3/2018 at 6:18 PM. Helped by Antonio.

En otras ocasiones he tenido que esperar mucho pero esta vez fue todo muy rapido. Me atendió Antonio con mucha amabilidad. El salon de espera limpiuo y agradable

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Carlos Viera is Best!

By pjmurati on 7/30/2018 at 5:19 PM.

Carlos has been my service advisor pretty much since Doral Lincoln opened. He is honest, humble and an all around super nice person. I have never taken my 2 Navigators any where else and as long as Carlos is at Doral Lincoln I will continue to do so. Please let Carlos know how much I appreciate his honesty and integrity. I truly hope he is compensated and recognized for all his hard work, He is the BEST! I would give him 10 stars if I could!!!!!!!!!!

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Maintenance Check

By Shobe, Carol 0912 on 7/21/2018 at 3:33 PM. Helped by Antonio Marinelli.

Always quickly received. Sometimes a simple procedure may take longer than expected, but waiting area is quite pleasant, so time is well spent catching up with emails and reading; nice size flatscreen TV!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best service ever!

By pgartlan on 7/9/2018 at 1:18 PM. Helped by Brisaida Almora.

My service has always been very good at Doral Lincoln (10years) but this past experience was the very best I've ever had. From making the appointment to driving out the door, everything they said they would, they did. And they did in less time than I had been promised. Not only that, but since I waited for my vehicle as I was able to work from the PC in the waiting lounge, every 20-30 minutes, my service rep, Brisaida Almora, would stop by to give me an update and ask if I needed anything. Including, dropping me off at my office and bringing the car to me when it was done. I don't know Ms. Almora makes but give her a raise. She represents your company with charm, character and extreme professionalism. You are lucky to have her and I hope she is my service rep for as long as I own a Lincoln. Congrats to both her, and Doral Lincoln, for your hiring and training practices. Whatever you are doing, it worked for me. Impossible to improve on the experience I had!!!

I would recommend this dealer.

Overall Rating

1.6  

1   Customer Service
3   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Serious problems

By Bruce on 7/1/2018 at 1:14 PM. Helped by Raul Rodriguez.

Don not buy a used car from this dealership. They listed options on the window sticker which did not exist. Then when the car was delivered out of state, they said "you should have figured it out yourself". The air conditioner went out within a day of getting the Volvo I bought from them. Another $1000, on top of the missing $2600 option they advertised in on line and on the window sticker. Buyer beware.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Service

By Faith on 6/18/2018 at 5:55 PM. Helped by Brisaiva Almora.

I give your dealership a five star because the staff are true professionals, very informative and keep you up to date about your vehicle the time frame and always thanking you for your patients. During your wait time you also serve your customers danish and coffee and a nice clean waiting area, what a good way to impress your customers. Keep up the good work.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

Very helpful and well respected

By Rodney on 6/16/2018 at 7:37 PM. Helped by Ruben is my salesman.

Wonderful that’s all I really can say I’am very happy whit my salesman as well as the rest of the company my Experience was well taking care of

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good services

By Jose on 6/16/2018 at 5:36 PM. Helped by Leonardo.

Good attention and price clean dealer very nice only to long wait for car wash priority other car for sale and my car in second and waiting for 1 hour o more need respect the posición thank for other everything is excellent

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

No worries

By Old Jose on 6/13/2018 at 2:35 PM. Helped by Brisaida Almora.

The car (continental) is beautiful and works like a charm. The service was spectacular. I called, they came and pickup my car, left another Continental and a few hours later they came back with my car with service completed. I can not think of better service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service and thorough.

By EJHuber77 on 6/5/2018 at 6:15 PM. Helped by Ruben.

Ruben was excellent. His attention to detail and product knowledge was impressive. Car is excellent. The car was spotless and more than I thought it would be. Couldn’t be happier. Thanks.

I would recommend this dealer.