Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
5  
Overall Experience
4.9  
Price
4.8  
Quality of Work
4.9  
Service
4.9  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Horrible First Attempt, Perfect Second Attempt

By mrmatas2277 on 1/15/2019 at 5:35 PM. Helped by Lily (service).

The first time I used the valet service I had the worse experience and contemplated using another dealership. My second attempt, the most recent, my perception changed of the service and the team at Doral. Great service, followup and they maintained me in the loop during the whole process. Changed my mind about the dealership - they have earned my trust!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent experience with Jonh Ivanoff

By Gisela on 1/7/2019 at 3:04 PM. Helped by Jonh Ivanoff.

Really professional, he was kind and helpful. I will definitely recommend this dealership to my friends. Mr. Ivanoof made us feel welcomed and he ensure he answered all the questions we had about the car on very friendly and professional manner, he is not pushy at all. Thanks you for your service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Leasing a new car, returning old one

By Pinky on 1/9/2019 at 4:38 PM. Helped by Ruben Lara.

Understanding, respectfull, friendly, 5 stars review to Ruben Lara for his excellent customer service and knowledge Always ready to answer my concerns at any time

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

exceptional customer service

By Harvin on 1/6/2019 at 6:07 PM. Helped by Antonio.

Antonio is a very professional and knowledgeable service consultant. I wish all service consultants were as proactive and so efficient as he is. Thank You

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thank You Doral Lincoln!!!

By JORGE, ARRIOLA on 1/5/2019 at 8:05 PM. Helped by Justin Montoya, Allison Flores and Mr. Madrid (Finance).

I bought a car from Lincoln Doral last sunday 12/30/18 and the service provided from their staff is amazing, since the moment I sent an inquiry online about the car, until the moment I drove the car out of their lot. Allison Florez responded almost instantly to my online inquiry a day before driving all the way from Tampa to Miami with my family to test drive the car, she made sure the car was still available before I made the 4-hour trip to the dealer and she was very courteous and helpful, she put me in touch with Justin Montoya to take care of me once I arrived to their dealearship and I was also very impressed and thankful to Justin Montoya for his excellent service and attention he provided to me and my family upon our arrival to the dealership, Justin made us feel welcomed and he ensure he answered all the questions we had about the car on very friendly and professional manner, he is not pushy at all and is very honest upfront, he got us the highest trade-in value for our trade in out of any other dealer we visited in the state and he got us a great deal in the car purchased from them. Altough I bougth a used 2013 car, Justin and his peers made us feel like if we were buying a brand new, 50K car from their showroom!! I am also very thankful to Mr. Madrid, the finacial specialist gentleman that assisted us closing the deal, he also answered all the questions we had with the financing and extended warranties as well, he is very patient and professional and he ensured to get us the best interest rate and deal available to us. The day we got the car only one of the remote key was available, it was a sunday and they were not able to find the additional remote key same day, but Justin Montoya ensured me he was going to personally keep looking for it and if available he will overnight it to my home at no charge, surely he did follow through, found the second remote key and sent it overnight to us, I received it yesterday. I can honestly say that their service and deals are the best I have come accross anywhere in the state of Florida, thank you Doral Lincoln, Justin Montoya and team for such an awesome car buying experience!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excelent

By HareM004 on 12/29/2018 at 3:54 PM. Helped by Antonio.

Really professional. Specially Antonio was kind and helpful. I will definitely recommend this dealership to my family and friends. Thanks you for your service. XXX

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Welcoming excellent

By 12345 on 12/29/2018 at 4:35 PM. Helped by Ray Costa.

My sales person was very professional, friendly and made us feel very comfortable never felt like it in any dealer before. I recommend this dealer very highly.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service took care of me completely.

By taylorfried on 12/29/2018 at 3:38 PM.

Quality service department from the service advisor to the service manager. Highly recomended and would like to say thank you for the years of consistent professionalism.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Excellent service and attitude!!!

By Happy buyer on 12/29/2018 at 12:50 AM. Helped by John Diaz and Lilly in service.

You were terrific. Accommodated all of my time frames and allowed me to have a loaner so that I would not be inconvenienced during the service. I would definitely recommend this dealership.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Elegant smooth and top quality. Just like my new car!!!!

By Kss4040 on 12/29/2018 at 1:32 AM. Helped by Eddie Montoya, Luis Madrid.

We were treated very professionally and explained clearly about the features the different cars had. Once we choose our car, service and guidance we’re really good.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Consistently Awesome Service Experience

By SCetta on 12/28/2018 at 1:27 PM. Helped by Antonio.

When I found out that Carlos was no longer a Servuce Advisor I worried a little- this was not at all necessary since he was promoted and my new advisor Tony provided exceptional service as well. It’s a pleasure to come for a service appointment. They have a great space set up in the waiting room whether you want to sit and watch tv, or a great space to get work done with free Wi-Fi access. Oh, and free coffee and snacks. Thanks Doral Lincoln!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

It was great service along with your staff very curteous

By Flaca on 12/27/2018 at 10:03 PM. Helped by Yason Lopez.

The rating that I gave was because the dealership along with service has great very friendly, well manner staff they went out of their way to help us

I would recommend this dealer.

Overall Rating

4.6  

4   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

Radio repair

By Joe60 on 12/27/2018 at 3:31 PM. Helped by Antonio.

Great job. Radio is working great, car was returned when promised. Very friendly service center and my vehicle was delivered to my front door and cleaned

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exelent service

By Lazaroalonso17 on 12/16/2018 at 5:23 AM. Helped by Yeison and brisaida almora.

All in time promesed,exelent update pickup and deliveri, the driver call me before and after pickup my car.all time care my car covered seats and carpet,and detailing car wash

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Lincoln MKC

By donbigote on 11/12/2018 at 7:37 PM. Helped by Antonio.

In Lincoln Doral you receive excellent service both with dealers and service guys. I took me minutes to have my problem addressed and resolved. I was able to have a good coffee and watch some TV in the short time waiting.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2018 MKX

By analorena on 11/9/2018 at 6:25 PM. Helped by Mirtha.

Our experience was a very pleasant and positive one. Mirtha was our sales person. We came to look at cars at about 4:30 on a Sunday and by 7:30 we were driving away in a new 2018 MKX. Very happy

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service!

By omarlayedra on 11/1/2018 at 3:50 PM.

This was my very first time I didn't have an appointment but I was told that if I had some time to wait that they could make arrangenmets to see me and perform the service that I needed. The wait time was less than expected. Very satisfied with the professional service provided.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience...

By Jose on 10/30/2018 at 3:07 PM. Helped by Mirtha was my sales person and she was great!.

It is my 4th Lincoln car, always under a lease program and the 3rd in line with Doral dealership. Always felt treated like at home!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

excellent

By geranimo on 10/27/2018 at 2:34 PM. Helped by Analuisa Rinconne.

all was perfect picked up vehicle delivered vehicle on time. service completed quickly. friendly exceptional staff. tends to all needs. very happy with this dealership

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Outstanding Service!

By Edgardo L. Reyes on 10/13/2018 at 1:19 AM. Helped by Tony Marineli.

Once again the service provided at this dealership, particularly my service advisor Tony Marineli was exceptional. The service department at this dealer do listen to the costumer.

I would recommend this dealer.