Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
5  
Overall Experience
4.9  
Price
4.7  
Quality of Work
4.9  
Service
4.9  

Dealer Reviews

Show:  

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Maintenance Check

By Shobe, Carol 0912 on 7/21/2018 at 3:33 PM. Helped by Antonio Marinelli.

Always quickly received. Sometimes a simple procedure may take longer than expected, but waiting area is quite pleasant, so time is well spent catching up with emails and reading; nice size flatscreen TV!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best service ever!

By pgartlan on 7/9/2018 at 1:18 PM. Helped by Brisaida Almora.

My service has always been very good at Doral Lincoln (10years) but this past experience was the very best I've ever had. From making the appointment to driving out the door, everything they said they would, they did. And they did in less time than I had been promised. Not only that, but since I waited for my vehicle as I was able to work from the PC in the waiting lounge, every 20-30 minutes, my service rep, Brisaida Almora, would stop by to give me an update and ask if I needed anything. Including, dropping me off at my office and bringing the car to me when it was done. I don't know Ms. Almora makes but give her a raise. She represents your company with charm, character and extreme professionalism. You are lucky to have her and I hope she is my service rep for as long as I own a Lincoln. Congrats to both her, and Doral Lincoln, for your hiring and training practices. Whatever you are doing, it worked for me. Impossible to improve on the experience I had!!!

I would recommend this dealer.

Overall Rating

1.6  

1   Customer Service
3   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Serious problems

By Bruce on 7/1/2018 at 1:14 PM. Helped by Raul Rodriguez.

Don not buy a used car from this dealership. They listed options on the window sticker which did not exist. Then when the car was delivered out of state, they said "you should have figured it out yourself". The air conditioner went out within a day of getting the Volvo I bought from them. Another $1000, on top of the missing $2600 option they advertised in on line and on the window sticker. Buyer beware.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Service

By Faith on 6/18/2018 at 5:55 PM. Helped by Brisaiva Almora.

I give your dealership a five star because the staff are true professionals, very informative and keep you up to date about your vehicle the time frame and always thanking you for your patients. During your wait time you also serve your customers danish and coffee and a nice clean waiting area, what a good way to impress your customers. Keep up the good work.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

Very helpful and well respected

By Rodney on 6/16/2018 at 7:37 PM. Helped by Ruben is my salesman.

Wonderful that’s all I really can say I’am very happy whit my salesman as well as the rest of the company my Experience was well taking care of

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good services

By Jose on 6/16/2018 at 5:36 PM. Helped by Leonardo.

Good attention and price clean dealer very nice only to long wait for car wash priority other car for sale and my car in second and waiting for 1 hour o more need respect the posición thank for other everything is excellent

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

No worries

By Old Jose on 6/13/2018 at 2:35 PM. Helped by Brisaida Almora.

The car (continental) is beautiful and works like a charm. The service was spectacular. I called, they came and pickup my car, left another Continental and a few hours later they came back with my car with service completed. I can not think of better service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service and thorough.

By EJHuber77 on 6/5/2018 at 6:15 PM. Helped by Ruben.

Ruben was excellent. His attention to detail and product knowledge was impressive. Car is excellent. The car was spotless and more than I thought it would be. Couldn’t be happier. Thanks.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service

By Ivonh on 6/5/2018 at 3:45 PM.

Fast and excellent service. Thanks to Carlos Viera for his attention and professionalism. I have been client of Doral Lincoln for many years ago. I recommend the Doral Lincoln !

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Customer Service - Service Staff...

By Lily Guevara on 6/5/2018 at 3:22 PM. Helped by Rolando was our salesman at the time of our lease and we will certainly request his services when it's time to renew our lease in May 2019..

Brisaida Almora was the advisor that assisted me with the service of my car. She has excellent customer service skills and was very helpful and informative in assisting me with a loaner while my car was serviced. Great Job Brisaida.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

OUTSTANDING

By BRYON on 5/24/2018 at 1:34 PM.

CARLOS VIERA WAS THE ADVISOR THAT TOOK CARE OF MY PROBEM WITH THE CAR HE WAS OUTSTANDING, GREAT GUY. I WAS NEVER TREATED THE WAY HE DID..

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Customer Service

By Aceacejsd on 5/18/2018 at 2:39 PM. Helped by Antonio.

Excellent customer service , the employees really went out of their ways to complete the task at hand satisfactorily. The service manager, Antonio, is to be commended for a job well done

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Extremely satisfied with consierge service

By Claudio on 5/19/2018 at 10:01 PM.

The service of bringing a loaner to my residence, servicing my vehicle and then returning it to my work was extremely convenient and allowed me to complete the yearly maintenance of my car while being able to take care of my work. Very satisfied with this, I mentioned it to numerous colleagues at work and none of them have this service with their vehicles. That fact that this didn’t cost me anything has me very satisfied with Lincoln, and I will continue to share this with others.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

excelencia y profesionalismo

By JAM on 5/10/2018 at 10:58 PM.

Gracias por la oportunidad de ser parte de la familia DORAL LINCOLN .Nuestra experiencia fue formidable gracias a la atencion recibida por el senor Rey quien nos ofrecio todos los detalles durante el proceso con total profesionalismo.Felicitaciones

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service

By Guido dealer on 4/23/2018 at 3:46 PM. Helped by Rey Perez and Antonio Marinelli.

As usual the friendly staff took care and ownership of my issues, starting from my Sales advisor Mr. Rey Pere, that always helps me to find the best solution, to the Service advisor Mr. Antonio Marinelli. They showed me that they can take care of any matter and finished it in a proper/fast time with excellent results. Thank you both of you for the excellent service !!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best car buying experience

By tadam1 on 5/2/2018 at 2:01 PM. Helped by Rey Perez.

This was our best car buying experience. Mainly to give credit and accolades to our salesperson, Rey Perez. Honest, down to earth, and very attentive to our needs, Rey is an excellent person to purchase a car from as there is no duplicity in him.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best services and the sales very professional.

By maria86 on 5/2/2018 at 1:27 AM. Helped by Jimmy Gonzalez.

The rating is excellent because the sales are friendly and professionals, the services was great and the car is beautiful, to much comfortable and luxurious.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent customer service

By Barb123 on 5/1/2018 at 9:54 PM. Helped by Zaida Almora has excellent customer service. Very professional..

The best service I received since I have been taking my car to DORAL Lincoln. Zaida Almora has great customer service skills. Very professional. Very happy

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Experience

By aquirogasi on 4/30/2018 at 10:02 PM. Helped by Onix.

The customer service was excellent, and all the technical revisions were executed correctly. Additionally I received my car on time (without delay) and it was cleaned.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By Carlosc84 on 4/24/2018 at 5:54 PM. Helped by Brisaida.

The service center was great. The staff was friendly, brisaida is the advisor that helped us and she was amazing. The whole experience was first class!

I would recommend this dealer.