Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.7  
Price
4.6  
Quality of Work
4.8  
Service
4.8  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Painless car leasing

By Silverdollar2017 on 12/16/2017 at 4:45 AM.

I received pre-approval online. No further need to haggle about credit. Chose the car I want. Negotiated a fair price for my vehicle. Experience es do good, I called my cousin to come over and she left with a new car so too

I would recommend this dealer.

Overall Rating

4.4  

4   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Battery was weak

By Mercy06 on 12/15/2017 at 11:29 PM.

I had a great experience thanks to Carlos who is always attentive and on spot with what needs to be done . Been going to this dealership for 7 or 8 years and I have to say he’s always attentive even when swamped. Car was cleaned in and out which I love.the waiting area is pretty comfy and people are nice

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Transmission repaired under warranty

By Ford on 12/11/2017 at 1:15 PM. Helped by Javier.

My service advisor kept me informed as to status of vehicle. Was courteous and pleasant. My experience with my Lincoln and the certified preowned vehicle and it's warranty has been a good experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Customer experience

By David on 12/8/2017 at 12:10 AM. Helped by Eric Hormilla.

It was great experience shopping for the car. They were very conscious of our time! They offered us great on our MKC. We traded it in for Escape. I would definitely go back to the Doral Lincoln for our next car.

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

What a Car dealer should be!

By Maruchi on 12/7/2017 at 1:17 AM.

Good old fashion customer service! You are not just a number, they do care if you are a happy customer or not. They are willing to work with you and listen to what you have to say.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The BEST customer experience, again and again...

By geneldaley on 12/5/2017 at 6:45 PM.

Consistently, Doral Lincoln surpasses my expectations. Traded in my MKC for another MKC -- Eddie Montoya is extremely customer-focused, a great listener, no-pressure consultant, and facilitated the trade/lease nicely. It took less than 3-hours for the entire transaction, and I drove off in my new vehicle extremely satisfied. By the way, I teach "Customer-Centricity" within the Corporate Learning Div/Dept for Harvard Business School, so I know great customer service when I see/experience it.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Courteous and very professional !!!

By Carym2015 on 11/30/2017 at 3:54 PM. Helped by Tony amaretti..

Tony assisted us in a surplus manner!!! Professional al courteous. We had made an appointment and Tony A. helped us as soon as we got there. Very satisfied !!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Maintenance experience was excellent

By Brucha Lincoln on 11/28/2017 at 4:33 PM. Helped by Javier.

My experience was excellent . I didn’t have to wait too long. All what the car needed was explained to me. Everything was good and efficient

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service!!!

By Veronica on 11/26/2017 at 8:33 PM. Helped by Antonio at Service Dept.

My car didn’t start so I called the Lincoln road assistance and they picked up my car in less than 1 hour. They towed my car to the dealership on a Sunday afternoon. They called me first thing in the morning on Monday to let me know it was the battery which needed to be replaced and was still under warranty. They brought back the car to my house before noon. I really was gladly impressed with this kind of service. My service advisor was Antonio. Thank you so much!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

OUR AFTERNOON AT DORAL LINCOLN

By Air Force Rocky on 11/26/2017 at 12:29 AM. Helped by Ruben Lara.

We arrived at Doral Lincoln about !:00 for our scheduled appointment and were warmly greeted. We came to discuss leasing a 2017 MKZ. The salesperson, Ruben, promptly brought a vehicle for us to try that immediately impressed us. We came in our 2013 MKS which we hoped to use for part payment on a flex-pay lease. The terms were fair and we drove out with our sixth Lincoln in a row. We started in 1992 with a Continental from Coral Gables Lincoln(out of business), then three Town Cars, and then the MKS four years ago from Doral. The entire process took about three hours with the test drive, appraisal of our trade, paper work for insurance, registration, etc and the transfer of property from one car to the other. There was also a great inservice for the new car from Ruben.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Review

By Dadier on 11/22/2017 at 3:53 PM. Helped by Antonio.

I meet jose rivera and antonio on service the CSR is excelent they are very profesionals.keep working like that and clients like me always going back and keep refering family and friends to you services.thanks antonio and jose rivera...

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

HAPPY WITH MKZ

By Steve, MKZ 15 & 17 on 11/3/2017 at 2:39 PM. Helped by Claudia Gomez - sales.

Very happy with our new MKZ. It has a lot more features than my old MKZ (2 yrs. old) My wife loves driving it. It is all we hoped it would be.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By Juana Hernandez on 11/12/2017 at 7:16 PM. Helped by Rubén Lara, Javier.

It was a good experience because I have received a fast and good service. Agents were very kind and professional. Besides I have talked with a sales agent that was very clear and professional .

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By Jagman007 on 11/9/2017 at 4:23 PM.

Great service experience! Carlos Viera is a true professional who respects your time and always gets me in and out quickly. There’s never any hassle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Excellent Service!

By fromay1721 on 11/8/2017 at 2:35 PM.

Carlos Vierra is my service advisor. He's knowledgeable, friendly, and always provides me with the best service. I've dealt with many dealerships in Miami and Doral Lincoln truly values their customers.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Muy buen servicio

By Julio on 10/31/2017 at 4:53 PM.

Brisaida me atendió y me dio muy buena atención ,la recomiendo a todos. El carro me lo entregaron con todos los mantenimientos hechos y lavado.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Bob's visit

By Robert Peddicord on 10/31/2017 at 2:48 PM. Helped by Antonio Marinell.

Everyone at the Dealership worked very hard to take care of me and my problem. They are great. They brought a loaner to my home and picked p and returned my car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Ray was great

By And11rew on 10/21/2017 at 11:54 PM. Helped by Ray Costa.

Ray Costaknew what we needed and had us in and out of the dealership within an hour when we purchased our lincoln from you. He was easy to deal with and got it done thanks jeff

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Very Good

By Ronald on 10/20/2017 at 12:17 PM. Helped by Yeison Lopez.

The Best experience I ever have buying a new car. Sales person was very good and respectful Financial very professional and informant over all Excellent

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service & Carlos Viera, helpful as always

By Ingridmh on 10/12/2017 at 9:08 PM.

It is very easy and convenient to take my car to Doral Lincoln. Carlos Viera always makes sure I get great service there. The employees there are very efficient and I always feel welcomed.

I would recommend this dealer.