Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
5  
Friendliness
5  
Overall Experience
5  
Price
4.7  
Quality of Work
5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Infiniti lease

By Susan1916 on 3/31/2017 at 2:03 AM. Helped by Andrew Dana.

Great experience. Not a single criticism; friendly, professional, and straight forward. Andrew Dana was my salesperson and did a thorough job explaining the vehicle and the options. I was ready with my price in my head, and was shocked that Dorschel came back with a better price.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Ryan Chacinski at Dorschel Automotive

By MikeStone on 8/26/2016 at 2:31 AM. Helped by Ryan Chacinski.

Ryan Chacinski provided me with the quintessential car buying experience. Ryan is an exceptional person. No ego. No qualifying, No pressure. Nothing mattered to Ryan except helping me be successful. Ryan is excellent. And It was also clear to me that Dorschel made it it all possible. They do it better.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Beyond my expectations

By Jeff Allen on 3/9/2016 at 11:25 AM. Helped by Michael Peterson.

Dealing with Michael Peterson from Dorschel was the best experience we have had in all the cars my wife and I have purchased. Great job!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

exceptional buying experince

By dan1234 on 6/1/2015 at 12:24 AM. Helped by Natalya Depasse.

Natalya was awesome. Followed up promptly with all my information requests. Did an excellent job. I felt the process was transparent from start to finish.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Refreshing new car buying experience

By Wayne44 on 5/18/2015 at 11:05 AM. Helped by Ryan Chacinski.

I have purchased several new cars over the years, and this was my best experience by far. My salesman, Ryan Chacinski, was excellent. He was very friendly and very easy to work with, and did not use the usual high pressure tactics found at most dealers. He was knowledgable and had all the answers to my questions and concerns. It was great dealing with just one person for the entire transaction. Thanks to Ryan, the whole process went smoothly. I would definitely buy another car from Dorschel, and especially from Ryan.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great experience with my purchase

By Mark on 5/13/2015 at 2:17 PM. Helped by Andrew Dana - Sales.

Just picked up my new 2015 Infiniti Q50S Hybrid from Dorschel. My Salesrep, Andrew Dana, did a great job all the way through the process. Andrew did a fine job of laying out my options and answering my questions. Once we decided on a vehicle, he got everything processed and had the car ready within a few hours for a same day pickup. This is my second Infiniti purchase at Dorschel. Both experiences were Super! Love my new car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

First new car experience

By Thomas34 on 5/12/2015 at 11:19 PM. Helped by Natayla.

I went too 4 different dealerships and no one was better than Natayla. She was very knowledgeable and straight forward. I'm a businessman and don't like misleading info but she's didn't do that. She is one the main reasons I picked the q50 over the Audi. I love my new car and she made sure I woudl.

I would recommend this dealer.

Overall Rating

4.0  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
2   Quality of Work

Greart Experience, Great ssalesperson,

By JB69 on 4/21/2015 at 7:30 PM. Helped by Ryan.

I had a great experience with Dorschel Infiniti. This was my first time in dealing with your company. I found Ryan, my salesperson, very personable, and very knowledgeable. I will definitely buy from him again. The only problem I had is that, I made an appointment to pick up my car, and it was not ready. I asked to have the inspection sticker moved, and received a message from Ryan that it would be done, and it wasn't even looked at. The car was very dirty inside. They had to get the boy to run and clean it again, and then it wasn't a good job- I had to finish cleaning it when I got home. I also spent two and a half to three hours washing the insides of the windows, vacuuming, and pulling off the shipping plastic on the car. Really? Fir a supposed luxury car to have to do this?

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I had a pleasant experience at this dealership.

By Zosia on 4/21/2015 at 7:00 PM. Helped by Andrew Dana, John.

This was our first time at a Dorschel dealership. A very pleasant young woman at the reception desk contacted Andrew Dana. He was very personable and knowledgeable. We found the right car with his help.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very professional and knowledgeable - no pressure

By MicheleT on 4/21/2015 at 6:06 PM. Helped by Andrew Dana.

I had a great experience leasing my vehicle from Andrew Dana. I had let Andrew know what I was interested in before coming to the dealership, and he had a vehicle all ready for me to test drive, in the color that I wanted and with the options that I wanted when I got there. He was very thorough in explaining the options and details of the vehicle and was able to answer all of my questions. I didn't feel rushed or pressured into making my decision, but when I did, he was very accommodating in getting it delivered to me on my time schedule.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service. Fast delivery!

By Linz2510 on 4/21/2015 at 1:16 PM. Helped by Ed.

We were in a rough spot with a broken car and busy schedule. Ed worked with us very quickly and efficiently, offering their best car for their best price. The team their was great with our impatient daughter offering everything and making us comfortable. Highly recommended

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

A buying experience at my pace and convenience

By SarahB on 4/7/2015 at 9:11 PM. Helped by Jon Brennan.

In selecting our vehicle we visited about a dozen dealerships. We made three or four visits to Dorscel Infiniti and never felt under any pressure; the sales person followed up on each question that he couldn't answer on the spot. Similarly when we made the final decision the negotiation was straightforward with no games! We felt all aspects of the research, selection and negotiation process with Dorschel was the best we have ever experienced.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Gret Experience

By RickA on 3/24/2015 at 1:51 PM. Helped by Natayla Depasse.

I enjoyed working with Natayla and John in putting together the lease of my new Infiniti. Natayla was very knowledgable about the car. I would recommend Dorschel to any of my friends and family.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Andrew Dana and Dorschel

By Eric Hurley on 3/21/2015 at 7:37 PM. Helped by Andrew Dana.

I can't say enough about my experience purchasing our new Infinity Q50 from Andrew Dana at Dorschel Infinity. Andrew was a pleasure to work with, very knowledgeable and patient as we carefully decided on our new purchase. I highly recommend meeting with Andrew at Dorschel Infinity for your next vehicle purchase.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great car buying experience

By JDH8181 on 3/13/2015 at 11:10 PM. Helped by Ed.

I was in the market for a new car and had been to a few different dealerships before Infiniti. Its always interesting to see the different approaches dealerships have towards sales. Some will say anything to try to get the sale, others won't get back to you in a timely manner with numbers. Working with Ed at Infiniti was exactly what you want when buying a new car. He answered any questions I had, let me test drive multiple vehicles, and showed me where the numbers fell almost immediately. From the follow up phone call a few days after the initial visit to explaining the various features of the different cars, I couldn't have asked for a more knowledgeable and considerate salesperson. I would definitely recommend that anyone considering an Infiniti for their next vehicle stop in and ask for Ed.

I would recommend this dealer.

Overall Rating

1.7  

1   Customer Service
3   Friendliness
1   Overall Experience

It's unfortunate that I'm writing this review,...

By regjm3 on 3/10/2013 at 3:42 AM. Helped by Rodney.

It's unfortunate that I'm writing this review, since it seems that so many others have been pleased with the experience here. I had been searching for gently used Infinitis for a few weeks, and after driving several in Buffalo, NY (where I am located) I widened my search using the internet. I found a few I was interested in...specifically, an 07 G35x with low mileage priced at $18,000. After calling early on Saturday morning, speaking to "Rodney," and confirming the car was available, I told him that I was interested in driving out to Rochester (approximately 70 minute drive) and purchasing the car. I did have a few questions; he told me he would double-check and call me back. About ten minutes later, he called me back and answered my questions to my satisfaction. I then confirmed with him that I would be driving out there today and set an appointment for 2pm. When I arrived, it was very busy...the first sunny Saturday in months here in the dreary Northeast. After waiting for 25 minutes, another salesperson offered to help me. Unfortunately, the car had "just been sold" mere minutes ago. Thanks Rodney! By the way, the sticker on this 07 when I arrived was $18,7xx. So much for the "one price" and "no hassle" that their website and brochures are touting. Anyway, this new salesperson offered to let me test drive a few other cars...we went out in a 2010 G37x w/ navigation (48k and change mileage) priced at $22,xxx. After a nice, long test drive, we went to "talk numbers." Now, apparently this company has a "no hassle" policy. In other words, they refuse to negotiate--at all. And while I liked the 2010, it was wheat leather (I preferred the black of the 07 I had come to look at) and was priced slightly above other cars I had looked at in the Buffalo area to begin with. I told them I'd be happy to drive the car off the lot today if they were willing to eat the tax. The salesperson balked. Sure, that's almost $2k to ask for...but you're dealing with a customer who relied on your misrepresentations of fact and spent time, money, and aggravation driving out to see a single car with the intention of buying--only to have it "just sold" when you arrive. I was a bit frustrated. So the manager comes out and tells me the same song and dance: "no hassle" pricing means no negotiation. Take it or leave it. Sounds great in theory, but let's be honest: while the used car market has changed significantly with the advent of the internet, there are still margins. Make it up on warranty sales, or volume, or something. And if I was local, it wouldn't have been a big deal. But nope, no negotiation. At all. The manager informed me that I should have "put a deposit down" on the car if they wanted it held. Seems reasonable...why didn't Rodney mention that in either of our two phone calls? Better yet, why not call me and tell it was sold? Or even better yet, why not just keep the appointment we set for 2pm? It's unfortunate, really...this won't matter. They are clearly a high-volume dealership. For every *one* person like me who has a poor experience based on their unwillingness to work with a customer, there are numerous individuals happy to come in and sign on the dotted line. If that's your model...great! But don't pretend to care when you don't. Needless to say, I was frustrated--furious, even. I sat in the parking lot and found a dealer down the street who happened to two different 07 G35x's sitting on the lot, both with around 44k miles. I called, set up an appointment, drove in, test drove the car, looked it over, and pulled the trigger. They offered me the price I wanted out-the-door; matched the exact rate my bank was offering; agreed to install new brakes on it; and were just generally a pleasure to work with. They made a few grand off of me by not having to send the car to the auction; I saved a few grand by knowing what those cars were going for and getting something I was comfortable with. So if you visit and find something you like...awesome! But know that you are just a number to them. They wouldn't work with me under the extraordinary circumstances where they sold a car out from under me...do you think they'll work with you under better ones?

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I can't say enough about Rodney and the entire...

By AlisonMiller11 on 10/1/2012 at 6:54 PM. Helped by Rodney Olsowsky.

I can't say enough about Rodney and the entire experience. I drove from Syracuse to deal with them as they were incredible and second to none. It was worth the 90 mile drive and they will have a consumer for life!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Recently bought a used Infiniti M35x from Dorschel and my...

By Raptor302 on 12/7/2011 at 4:20 PM. Helped by Shawn Hoyt.

Recently bought a used Infiniti M35x from Dorschel and my salesman was Shawn Hoyt. The entire experience was very pleasant. Shawn was very friendly and informative throughout the process and answered every question I had. Since Dorschel has a set, non-negotiable pricing system it made for a less stressful experience. Both Shawn and the rest of the staff that I dealt with were very friendly and helpful. The price on my vehicle (a certified used car no less) was VERY fair and actually below Kelly Blue Book rates. To make it even better, Infiniti offers a great warranty on all certified used cars that you can't get from a private seller. I have since been back to have detailing work done on the care and was VERY impressed with their service department and their commitment to customer service. Shawn has continued to provide support after the sale. Very happy and impressed with the whole experience so far - I would recommend Shawn and Dorschel to friends and family.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My wife and I bought 2 cars from Karl in a matter of 2...

By JoeDimp on 11/10/2011 at 6:44 PM. Helped by Karl Dilcher.

My wife and I bought 2 cars from Karl in a matter of 2 weeks. Karl proved to be honest, trustworthy and very easy to deal with. He made the car buying process easy and ejoyable. I'll reccomend Karl to anyone who is in the market to buy a car.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Impressive. Karl made the expereince beyond easy and met...

By igranger on 9/30/2011 at 12:51 PM. Helped by Karl Dilcher.

Impressive. Karl made the expereince beyond easy and met the needs of both myself and wife. We intent to by our next car from Dorschel Infinity and more specifically from Karl. It is important to know that everything he said he could would do was executed. He was realisitc and allowed us to know what was practical for he and Dorschel. Karl thank you for taking the time educate my wife. I know she appreciated your cander and patience. See you as soon as we are ready for our next car Illya and Gina Granger

I would recommend this dealer.