Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.6  
Quality of Work
4.9  

Dealer Reviews

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Overall Rating

2.4  

1   Customer Service
3   Friendliness
1   Overall Experience
3   Price
4   Quality of Work

Run around dealership.

By CRW on 9/18/2016 at 3:13 PM. Helped by Tim Treahy.

Did not disclose a problem that they knew about. Had to take it in and have it fixed the first week. In regards to the"platinum" warranty that we paid extra for, they have given us the run around on several occasions. They say we need to call Toyota and Toyota says we need to call Doeshel. Also tried to charge us about $1000 on repairs that were covered by warranty.

I would not recommend this dealer.

Overall Rating

3.2  

2   Customer Service
5   Friendliness
2   Overall Experience
3   Price
4   Quality of Work

EZ buy; poor customer support

By george on 7/1/2016 at 12:24 PM. Helped by Meghan Garagolo, parts dept.

Bought a 2014 certified Avalon Hybrid Limited here almost a year ago. There were no manuals (3 or 4 available). They did provide an owners manual at my request. I've requested the other manuals multiple times. Now am ready to go on trip and want to turn down the.volume on the Navigation directions. But the owners manual refers one back to the Navigation Manual which I do not have. NICE!! Not. Where are the other manuals I requested multiple times? Dorschel to cheap to supply?? A very angry customer. George Prior

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent experience with Joe Roides at Dorshel!

By Robert on 5/28/2016 at 8:05 PM. Helped by Joe Roides.

We are on our third vehicle with Dorschel. The last two times we dealt with Joe Roides. We requested him specifically for our deal this year. He spent time answering all our questions. He explained leasing so we could understand it. And he interacted with both my wife and I. We upgraded from a Camry to an Avalon this time and Joe took us for a test drive that would show off the Avalon's differences. We are extremely satisfied with our Avalon and our experience with Joe was excellent. My wife had just had foot surgery and Joe went out of his way to make sure she was comfortable the entire time we were talking. When we picked up the car, he had it indoors so that my wife would not have to walk far. And Joe has answered all our questions via email in a timely manner. Definitely a ten out of ten experience. : )

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Krish on 4/20/2016 at 3:15 PM. Helped by Joe Roides.

I had a very good experience buying a certified used car. Joe Roides helped us in selecting the car. He was very informative and helpful. Will recommend him to my friends and family.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Joe Roides is a 10/10!!

By Phyll1222 on 3/23/2016 at 5:44 PM. Helped by Joe Roides.

In June of 2013 my husband and I visited Dorschel Toyota to look for a vehicle for me. My 1991 Camry died in 2006 and it was time for me to get another vehicle. I had been doing my research and actually test drove a 2013 Camry and a 2013 RAV at another dealership. We knew that Dorschel had a good reputation and decided to check them out. We had a great experience with Joe. We told him what we were looking for and the features we wanted. He worked with us, explained all of our options, answered our questions and found me the exact vehicle I wanted. I fell in love with and decided to lease a 2013 RAV 4 Limited (Pyrite Mica). On March 19, 2016, my husband and I met again with Joe and on March 21, 2016, I drive away with my new 2016 RAV 4 (Barcelona Red). It was another great experience with Joe and hopefully, in three years we will work with him again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience!

By LMWS_RAV4 on 3/19/2016 at 12:53 PM. Helped by Joseph Roides.

Joseph Roides was completely focused on helping me find the right car...he wasn't interested in "pushing" a car. He answered my many questions, found a ruler to measure the back of the car, let me take the car on an extensive test drive (over railroad tracks, twisty winding roads, the highway etc.), and, in general, let the car, 2016 RAV4 Hybrid Limited sell itself. There was absolutely no pressure to purchase. As I added options to protect the car, paint film, door protectors etc., he didn't try to push more options. Pun intended, I "drove" the sale. After the sale, when the Service area installed the options, Joseph managed the entire process for me to ensure everything was done correctly. What an unusual and refreshing experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Keira was great.

By notmyrealname on 3/10/2016 at 2:11 PM. Helped by Keira Eichenlaub.

Really appreciated the low-pressure interactions we had with Keira and her manager. She tolerated our repeat unannounced returns to the showroom with aplomb and stayed calm throughout the process even as we stressed ourselves out about our decision. I'm enjoying the car and am very happy with my experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing, Meghan G. Rocks!

By pillittere on 3/8/2016 at 1:36 AM. Helped by Meghan Garofalo, David Konko.

Meghan Garofalo was wonderful to work with, she stayed in constant contact with me and went out of her way to find me the right vehicle. She arranged great financing and made the buying experience a true pleasure. I've already recommended her to family and friends. Don Pillittere

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Pain free

By Jdeke08 on 3/6/2016 at 9:36 PM. Helped by Megan Garofalo.

This is my 3rd vehicle from Dorschel and the service keeps getting better. My sales consultant Meghan Garofalo ensured the process went smoothly and quickly. She answered all my questions and was once a again a pleasure to work with. I see no reason for me to go anywhere else for a vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

No nonsense, no games.

By Mspiotta on 3/6/2016 at 3:44 PM. Helped by Jonathan Morse.

I hate the car buying experience for all of the obvious reasons. So I was greatly surprised when I bought my new Scion FR-S from Dorschel. Not only were there no haggle games, but my payment was actually lower than I was originally quoted. I love their service department as well. The friendly sales, management overall experience makes Dorschel a truly refreshing car buying experience! I would recommend Dorschel to anyone looking to buy a vehicle. Keep up the good work!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Good experience

By Silverfox on 3/6/2016 at 3:34 AM. Helped by Monsieur Bishi.

Excellent service from Monsuru Bishi before and after the sale. The sales manager was also very helpful. Mr. Bishi has help with setting up the navigation.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very accommodating and helpful

By mkehl on 3/5/2016 at 4:03 AM. Helped by Jason Conrose.

There are no hidden surprises. You know what you are getting and the service is attentive and friendly. The sales rep understood our needs and presented us with clear options.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Great Experience!!!

By Krista on 3/4/2016 at 5:15 PM. Helped by Matt E., Tom(appraiser),the guys in service,and of course Jessica(customer care}.

Matt E. was great,he put up with all the things I threw at him. Buying a car is a very serious decision,one we don't take lightly. I shopped around for what I wanted ,called other dealers and had some conversations with them,that put a sour taste in my mouth. So I emailed Dorschel,and with in 5 mins Jessica in customer care called and set up an appt,so we could talk to someone about what we wanted. We told Matt our needs and what we hoped to do,and the process began. He didn't disappear he was right there with us the whole way. Everyone we met, were very informative and pleasant. I would recommend everyone visit Dorschel Toyota and see what they can do for you. Thanks, Matt E.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Lease a new vehicle

By Miriam58 on 3/4/2016 at 12:54 AM. Helped by Joseph Roides.

Joseph Roides was the salesperson who met me at the door. He was helpful, informative, knowledgeable and accommodated most of my special requests. He made the experience painless.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Professionally awesome!!!

By Paulina S on 2/29/2016 at 8:55 PM. Helped by Jason Conrose & Nick Cosentino.

Jason Conrose was professional and a lot of fun. He found the perfect ride for my new adventures on the road. I found him to be sincerely interested in helping his customers through the challenging ?? process. Dorschel & Toyota should be thankful for having him.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Renewing lease for Toyota Camry.

By Droggie on 2/29/2016 at 1:16 PM. Helped by Joseph Roides.

Joe Roides was extremely helpful and thorough in assisting me to choose a Toyota Camry for my lease renewal. He was patient and worked with me to decide what features I wanted for an affordable price.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good Experiance

By yar on 2/28/2016 at 1:33 PM. Helped by Drew Watts.

I had a very good experience. The sales man was very helpful of explaining the difference between the cars and help me choose the proper car that meet my needs.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Everyone provided information and help without pressure

By Boober1116 on 2/27/2016 at 12:45 PM. Helped by Emmanuel Kodjo Koumako.

The entire Dorschel staff provided us with a rewarding shopping experience. They answered all our questions in a friendly and helpful way. We got a good price for our Toyota Highlander Lease and never felt pressured. Our salesman made our car search a pleasant experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent buying expierience

By Sharon/Cephas on 2/26/2016 at 12:25 AM. Helped by Keira.

Very friendly employees ,staff took all the time needed to make the perfect deal. No pressure at any time.Lots of reasonable choices.paper work throughly explained and very clear. Delivery Detail of cleaning was top notch.I highly recommend Keira As a competent sales agent and the Dorschel family for making my car buying expierience totally professional .

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My experience was wonderful

By strider61 on 2/24/2016 at 11:40 PM. Helped by Frank Montalbano.

I was all set to purchase at another dealer and my wife is friends with Frank M.. She emailed Frank and he emailed back with a price that was much better then the other car dealer. We leased the car the next day.

I would recommend this dealer.