Dealer 2-Year Rating

Overall Rating

3 / 5
Customer Service
3  
Friendliness
3  
Overall Experience
3  
Price
3  
Quality of Work
3  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

PLACE TO GO IF YOU DONT WANT YOUR VEHICLE TO MAKE IT 40 mi.

By Sara Morrow on 6/13/2018 at 2:52 AM. Helped by Michael Lambert.

On Monday, February 26, 2018, I purchased a truck from Dossett Big 4 for my husband. On the very night of acquisition, within 45 to 50 miles of having driven it off the lot, the check engine light came on and the vehicle began having noticeable difficulties. I notified Michael Lambert, the salesman, of this failure. Mr. Lambert reassured us that Dossett Big 4 would make it right. After contact, it was posited that perhaps the issue had been bad fuel. We brought the truck to _______, and the mechanic cleared the trouble codes. The codes immediately recurred. Shortly thereafter, metal shavings were discovered in the oil. It became quickly apparent that Dossett Big 4 had absolutely no intention of rectifying the situation in any way. Meanwhile, my husband had grown increasingly agitated, as would any reasonable individual who had spent a great deal on a vehicle for it to be rendered inoperable within an hour of purchase, and he decided to call the dealership and speak with the Used Cars General Manager. As Kyle described what had happened and expressed the need of Dossett doing something to make this travesty right, the manager audibly chuckled. At this point, Kyle was infuriated and expressed his frustration in terms that the manager found offensive. As Kyle was livid, I thought it best to have my father speak with Mr. Dossett to see how we could best handle this. Upon speaking to Mr. Dossett, my father was told that they would have helped us out, but because Kyle had the utter audacity to become irate at such an egregious display of disrespect and lack of common decency as the one displayed by the Used Cars General Manager, Dossett Big 4 would count that justification to withhold any remedies otherwise deemed appropriate. As to our experience, I cannot speak to whether this unfortunate purchase was a result of mere coincidence, a result of Dossett Big 4 selling shoddy, poorly-inspected vehicles, or a result of Dossett Big 4 intentionally pushing vehicles with known defects on customers to avoid loss. What I can say for certain, though, is that Dossett Big 4 did not act as a company that cares for its customers. If you purchase from Dossett, know that they will feel that they can laugh at your sizeable financial loss at their hands, and when you inevitably lose your temper with their callousness, they will use this as the reasoning behind their doing absolutely nothing to remedy dilemmas their poor business practices have wrought. When they tell you that “you always get more at Dossett Big 4,” the fine print reads “more pain, more financial loss, more frustration, and more slimy business practices.”

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Down to the earth, no hassles buying process

By ThomasCarBuy on 4/2/2018 at 8:25 PM. Helped by David Leatherwood.

Very down to earth people and easy to work with. There were no hassles or games being played. it was a very straightforward process. Low pressure environment.

I would recommend this dealer.