Dealer 2-Year Rating

Overall Rating

3.4 / 5
Customer Service
3.4  
Friendliness
3.4  
Overall Experience
3.4  
Price
3.4  
Quality of Work
3.4  
Service
5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience !!!

By customer on 5/25/2017 at 5:14 PM. Helped by Robert.

First car purchase and I was a little nervous but when I got there I was greeted by the sale person and he was very helpful and patient and the whole process was great, I would recommend them to everyone !

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By jon137 on 5/25/2017 at 4:58 PM. Helped by Scott French.

The sales associates at Dothan Chrysler Dodge Jeep Ram Fiat are excellent at what they do. They want nothing more than to make people happy with what car they decide!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Bad experience. Rude associate

By Trisha Hardy on 4/29/2017 at 7:32 PM. Helped by Don't know. The rude one.

My husband and I went in to this dealership looking for some assistance. We've taken a credit hit recently and wanted to get out of our high payment truck. Staff was extremely rude to say the least. No help whatsoever. We were made to feel out of place and uncomfortable. Do not recommend!!!!!

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

AWFUL!!!!!

By Am123 on 3/30/2017 at 6:19 PM. Helped by Robert.

I would never attempt to purchase a vehicle from them! They are 10,000-12,000 more than most dealers! Was told if I could find a better price they would beat it! Well I did it was 12,000 less on the same vehicle and they wouldn't do it after I was told they would! I wouldn't recommend them to anyone nor will I ever buy from them!!!!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fast, Friendly and Professional

By cmikepotter on 2/15/2017 at 5:10 PM. Helped by Tim (Service Advisor) and Stephen Daughtery (Service Technician).

I drive from Enterprise, AL to Dothan to get my 2014 Jeep Cherokee serviced as the local dealership is awful (Tim Whitehead). The dealerships service and attentiveness makes the drive well worth it, I pulled my vehicle right in the service drive thru , and was greeted by Tim a service advisor who was all about customer service , was friendly and personable. I was informed several times the status of what was going on, I was told what was going to be done in terms of the diagnostic service. I had no surprises, and will only let Dothan Chrysler Dodge touch my vehicle. Stephen Daughtery was the service technician, and again Tim was the advisor. Seemless communication between the two and the service department works great as a team.

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Was fooled into signing a contract that was slipped in...

By CherAnn on 8/9/2013 at 3:29 AM. Helped by Chasen Adams and The Manager Jason.

Was fooled into signing a contract that was slipped in after the first contract as well as Jason the manager is a crook and liar and never held his end of the contract so now I'm having to contact the Attorney General and my Attorney and the manufactor of whom they do business under ruining their reputation. These people will not even return your calls after they get you out the door they are done with you... They are not concerned with building loyal customers. Well when we signed a contract that means they have to live up to it as well but they did not pay my bank off as agreed too instead they mail be a smaller check??? Have called and called and texted only to be lied to. But that's ok I serve a big boss that will take care of the crooks! They have screwed the wrong person this time... The law protects consumers from unlawful deceptive practices like these. Oh and the kicker was the day I went in to get them to order me a car I was the last customer to leave the dealership and all the salemen and finance manager were all standing outside bragging and laughing and making fun of the customers on how they scored bigtime on sales and what idiots their customers were. Oh and they illeglly record all conversations in the building, No matter where you are sitting so what what you and your spouse say they play off of it to con you!!! WHAT CROOKS!

I would not recommend this dealer.