Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.7  
Quality of Work
4.8  

Dealer Reviews

Show:  

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Excellence!

By kristamaggard on 10/21/2019 at 4:44 PM.

Our experience with Doug Justus was nothing less than excellent. The customer care is great, willing to assist with needs and time restraints. They price cars on the sticker where you don't have to worry with "wheeling & dealing". Highly recommend for any of your vehicle needs.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Professional

By lauraclair2500 on 10/17/2019 at 3:10 PM.

Our salesman Mike was knowledgeable about different vehicles He worked with us and got us a great deal. It was a great experience. Would recommend to anyone.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Only used car dealership I would ever recommend

By fallon.truittelectric on 10/14/2019 at 4:08 PM. Helped by Sharon Holst.

I am so happy I chose Doug Justus to purchase my car from. Paul was extremely helpful without being pushy or pressuring me to buy something. It was as relaxing an experience as I could imagine car shopping ever being. The finance lady Sharon was also a big part of my positive experience. I was not judged at all for the things I was unsure of and she walked me through every step with a smile. I love my car and would absolutely recommend visiting them if you are looking to purchase yourself! I honestly never thought buying a car could go that smoothly.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easy and fast

By pakigirlintn on 10/10/2019 at 11:34 PM.

I would go back to get another car there & I already recommended you to few of my friends , it was clean, friendly, easy to find and very welcoming

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By michael.a.widdowson on 10/9/2019 at 5:11 PM. Helped by Mike Walls.

The best experience I have had when buying a used car. No pressure and honest sales staff. Willing to answer my questions, let me test drive as many cars as I wanted, and made sensible reccomendations. I am extremely satisfied with my purchases and will definitely return to Doug Justus in the future.

I would recommend this dealer.

Overall Rating

4.2  

4   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Wonderful experience

By goldsberryrebecca on 10/3/2019 at 2:27 PM.

My salesman Paul was great. He did not make me feel pressure to buy in any way. It was nice that he let my family and I take a test drive alone. That gave us a chance to really talk about the car purchase decision in private. The whole experience from start to finish was awesome. I would recommend them to my friends.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
4   Quality of Work

Great place to find reasonably priced used vehicles

By bproaps on 10/3/2019 at 2:33 AM.

Bought a 2011 ford escape limited . Seems to be a great vehicle so far for the price . The only negative thing I have to say is that I wasn't told the car had been hit in the front end . It was wasn't a major wreck but after the purchase upon closer inspection I could tell front bumper didnt align correctly and the radiator cradle and transmission cooler are still bent in . Having that said and that could be consider my fault for not catching it before purchasing . I would still recommend this dealership because from what I seen they have a great selection in almost everyones price range .

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

AMAZING!

By kyliecarroll58 on 10/3/2019 at 2:18 AM.

Easy to deal with, didn’t come out and harass us. the BEST dealership out there!! 10/10 recommend!!!! They were all friendly and amazing!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Best Experience

By Jsea on 10/3/2019 at 2:00 AM.

No hassle prices and no one was following me around the lot constantly bothering me! All the cars were unlocked for me to explore at my own time. Would recommend to anyone looking for a new vehicle.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Helpful instead of high pressure

By ScottD on 9/18/2019 at 1:44 PM.

Paul was very courteous and knowledgeable. He remembered us from a previous sale a few years ago. He answered all questions thouroughly, and worked within the dealership to address a few concerns we had. He made us feel welcome from start to finish, and even answered questions after the sale.

I would recommend this dealer.

Overall Rating

4.7  

5   Friendliness
5   Overall Experience
4   Price

Friendly staff.

By dardenp45 on 9/11/2019 at 4:53 PM. Helped by Receptionist....

Really nice people at dealership. Always willing to help. Very clean showroom and facilities. Receptionist very nice. Did not get her name. She is a senior at UT.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Efficient and Proffessional

By Jeremiah on 9/7/2019 at 5:16 PM.

Paul was very courteous and professional. The lot was well organized. This made it easy to find the car we had researched in the website.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

This is how the car buying process should be

By lancestewart1984 on 9/5/2019 at 6:26 PM.

Best car purchase experience I have ever had. No high pressure tactics. My other experiences with larger dealerships were tedious and miserable. At Doug Justus, they give you space to look around and make your own decisions. Both Joseph and Paul were great to work with. They were prompt with answers to my questions, courteous, and helpful. Prices were fair, including Doc fee.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Perfect

By delilah.sizemore on 9/3/2019 at 3:16 AM.

Staff was perfect. Very friendly. A great place to look at cars. No harassment by sale person. All cars are open with car fax inside.

I would recommend this dealer.

Overall Rating

4.2  

4   Customer Service
4   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Great

By lisacarlton0915 on 9/1/2019 at 1:03 PM. Helped by Don't remember any other names.

Because everyone was friendly and kind and willing to help . Didn't have to do alot of waiting. They was helping to try out the vehicle

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience!

By kat.eisenback on 8/31/2019 at 12:49 PM.

I purchased a used car here in August and Michael Kay was really great to work with. I knew what I wanted to get and my budget-- I never felt presssured or manipulated at all. I'm really happy with my choice!

I would recommend this dealer.

Overall Rating

3.8  

5   Customer Service
5   Friendliness
3   Overall Experience
3   Price
3   Quality of Work

Cruise Control//Passger. Side Window does not work!

By bcallaib on 8/28/2019 at 5:35 PM.

Was a little disappointed that the cruise control and passenger window did not work..it all worked during test drive..Paul was great. Very friendly and was able to answer all my questions...

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent buying experience!

By Bob H. on 8/17/2019 at 10:33 PM. Helped by Michael Kay.

What a great place to shop for a used car. I walked around the lot looking at different cars, sat in a couple opened all the doors the trunk or hatch and the hood. When I had a question and wanted to drive one of the cars I headed to the showroom .... before I got there Michael Kay met me outside. Get got the keys for the SUV that I was interested in and I took it for a drive. I liked it so we sat down to work out a deal ... it was effortless and pleasant. Sharon Holst (finance) was next and she was just a nice to talk to and professional as Michael. We purchased a nice SUV at a good price and left very pleased. We highly recommend the team at Doug Justice Auto!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fast and efficient

By sheilaramos120871 on 8/12/2019 at 9:10 PM.

Was thrilled with the straight forward no bull dealing. Very quick and thorough. Very friendly and knowledgeable sales person. Would definitely come again. Best experience at a dealer ever.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Quality of Work

Fraudulent claim

By Orion on 8/11/2019 at 1:34 AM.

Made an appointment to come see a car at DOUG JUSTUS. Since I live halfway across TN, I wanted to make sure my trip was not in vain. Low and behold, they had sold the car before my appointment time and no word to me to let me know that the trip was wasted, so I drove all that way for nothing. Do people a favor and try not to be the stereotypical sleazy car sales people. It’s fraudulent to offer reservations then not honor that system. If you don’t want to be perceived as crooked, don’t act shady in your dealings. I will make sure I tell everyone I know NOT to deal with DOUG JUSTUS AUTO!

I would not recommend this dealer.