Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.8  
Quality of Work
4.9  
Service
4.9  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service and real helpful staff.

By Rafael on 10/15/2019 at 2:56 PM.

Best experience that I ever had at a dealer, the staff was really helpful and friendly. They went above and beyond making sure I was please with their service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Long time customers and always come back

By Carol on 10/12/2019 at 5:29 PM. Helped by New employee, Valitza Montalvo..

Your new employee, Yali, was excellent. She was very knowledgeable, listened to my concerns, helpful, etc. She definitely is an asset to Infiniti. We lease our Infiniti and always love these cars.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience!

By Hdecesare on 10/10/2019 at 8:31 PM. Helped by Ronnie Dias.

Purchasing from Douglas Infiniti was one of the easiest and quickest car buying experiences ever. Ronnie Diaz was extremely helpful from start to finish. He took care of everything from DMV and insurance, to helping me set up all the electronics and making sure I knew how to use them. We were very happy with the whole process and are enjoying our new car!

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

I been going here for ever and never ever had not 1 bad...

By Flamboss on 10/2/2019 at 4:22 PM.

I been going here for ever and never ever had not 1 bad experience I would recommend to everyone great staff great service great all around

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Always great service!

By Yankees615 on 9/6/2019 at 4:32 PM. Helped by Clyde Bautista.

I've been bringing our cars to Douglas Infiniti for all services since moving to NJ 2 year ago and I've never been disappointed. Clyde, our service consultant, is a true professional. Easy to make an appointment and most importantly they give free loaner cars for the day.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easy!

By Infinity severice on 8/31/2019 at 8:03 AM. Helped by Yani Carey Jamie F..

Yani was very professional & so sweet. She explained everything to me & I give my experience with the service ten stars. Thank you Yani!! I will always ask for you if I need anything!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Regular service

By Linda infiniti on 8/19/2019 at 4:06 PM. Helped by Jonathan.

Everyone was friendly and competent. My vehicle needs some extra service and it was done in a very timely manner.! Would definitely recommend Infiniti service

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Repair

By 13Dud777# on 8/14/2019 at 6:02 AM.

excellent with repairs A huge contrast to the horrible service we received when we leased a car. Thank you! I appreciate the dedication. It is always a pleasure

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Professional & Very nice

By Susieqk on 8/10/2019 at 2:50 PM. Helped by I forgot her name. Dark hair pulled back.

I worked with the woman with the dark hair. Sorry I Always for get names but never a face. She explained everything to me. She’s knowledgeable & very sweet-great at her job! Don’t loose her!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By JB22 on 8/10/2019 at 2:25 PM. Helped by Jonathan.

Excellent service scheduling Excellent service dropping off. Excellent service picking up. All items performed were explained and the team took great care in ensuring that my concerns were addressed.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Went in for a routine oil change, needed new tires

By Jvoight on 8/6/2019 at 2:19 PM. Helped by Jonathan.

Jonathan in the service department went above and beyond in everything. He was easy to work with and very accommodating. It was a pleasure to work with him!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience!!!

By Cathy34 on 8/4/2019 at 1:53 AM. Helped by Jamie Fishbane And Carey Jackson.

I purchased my 7th car from Douglas Infiniti and each time the experience is exceptional. Not only am I purchasing an excellent vehicle but I am receiving undivided attention each time. I strongly recommend Carey Jackson for your sales consultant. Of course you will also meet with Jamie Fishbane with his dynamic personality who will further assist you with your purchase.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great and honest service

By amyfeng on 8/3/2019 at 3:37 PM. Helped by Jonathan.

I have been going to Douglas Infiniti for 7 years. I am impressed by its honest, thoughtful and professional service. Its staffs are very friendly and knowledgeable. It is a trustworthy and well managed company.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Helpful

By Rd113 on 7/30/2019 at 2:38 PM. Helped by Clyde.

It so happens that when I have to get my car serviced, Clyde has always been there to assist. Clyde is always helpful and professional.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Courteous, professional and on schedule .... exceptional !

By gj on 7/26/2019 at 2:41 PM. Helped by Gil Coranado.

See above ... everytime I have brought my Infiniti cars into Douglas over the past 10+ years I have experienced excellence in customer service delivered on time as expected.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Infiniti

By abdulzeeshan on 6/15/2019 at 3:12 AM. Helped by John Lato.

Extremely friendly staff. John Lato and Jamie were very knowledgeable, accommodating and patient. The whole process was very smooth. I would definitely recommend to my friends.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

This is how a dealership should operate

By hbialos on 6/25/2019 at 6:07 PM. Helped by unsure.

This is how a dealership should operate OUTSTANDING quality in every respect I highly recommend this dealership to everyone. Great Job everyone. OUTSTANDING OUTSTANDING OUTSTANDING

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The search ends here !!

By Satisfied customer on 6/20/2019 at 12:39 AM. Helped by John Lato, Jimmy susanov, Chris Ng..

My wife and I had an exceptional experience recently at Douglas Infiniti in Summit. John Lato (our Sales Rep) and Jimmy Sosunov (General Sales Manager) made this the most positive car buying experience I've ever had. No hassle, no back and forth, just intelligent, straight shooters with a wealth of knowledge, exceptional people skills, and a solid understanding of how to service their client base. Clearly, this boutique dealership prides itself on SERVICE and CUSTOMER SATISFACTION. I tip my hat management and ownership...and to those looking for an Infiniti....look no further. Call John Lato at Douglas Motors in Summit. Furthermore, the tone set for this dealership also extends to its sister dealership, Douglas Volkswagon, a few doors down the road. I've referred people to Dave Suchocki at Douglas Volkswagon. He has earned a fantastic reputation in the car business over many years by consistently being honest, competent, and an all-around solid guy to work with who understands how to structure more complicated financing transactions. Huge thank you to Dave, John and All at Douglas, you've earned a customer for life.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Infiniti Dealership in America!

By Alex1879 on 6/19/2019 at 5:42 PM. Helped by Jonathan and Jimmy.

Absolutely great service, great customer handling, and truly wonderful personalities. Jonathan has tremendous patience and understanding of customer needs. I received an upgraded loaner which was a pleasure to drive around in while waiting to receive my vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By Leneejohnson on 6/5/2019 at 5:40 PM. Helped by Jonathan.

Jonathan was my service advisor and he was amazing. I would definitely come back to this location again. Everyone was super helpful and friendly Thanks

I would recommend this dealer.