Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.7  
Friendliness
4.8  
Overall Experience
4.7  
Price
4.6  
Quality of Work
4.7  
Service
4.3  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

The worse customer service

By James Carney on 10/11/2017 at 8:46 PM.

Worse experience ever, bought a truck new within 5 months trans blew 2x, pawned me off on another dealership, had to rent vehicle wait for reimbursement, now have to sue using lemon law, they are terrible!

I would not recommend this dealer.

Overall Rating

2.8  

1   Customer Service
5   Friendliness
1   Overall Experience
4   Price
3   Quality of Work

Poor Management Customer Service

By lroszkow on 9/29/2017 at 8:38 PM. Helped by Milton Rodrigues (salesman) and John Simpson (service) did there jobs well. The manager who ignored my problem name isn't legible on the purchasing docs. He failed..

Like all car dealerships, the Dover Dodge used car folk like you when you're buying. They promise to fix anything within reason within 30 days. Sounds good, until you need something. My first ride from the dealership was lovely, until I had to use the visor to block the sun glare. The entire vanity mirror fell into my lap in pieces, with the light hanging in my field of vision. I reported it to the salesman the next day and was assured it would be taken care of. When It went in for repairs the Service manager told me the Sales manager refused to approve this items for repair. I emailed the dealership on several occasion, and never received a single return email. So the little automated voicemails that they are all about customer service, is just a lie. Sales were good, Service was good, Management failed their promise of customer service. I will NEVER use or recommend this dealership to anyone.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Terrible terrible terrible service

By James Carney on 9/25/2017 at 2:39 PM. Helped by Pete in managment.

I bought a new 2017 ram power wagon , after 2 weeks transmission went. Now couple months later only 7k miles trans went again. The pawned me off on paramus dodge , they have no loaner vehicles , I have no vehicle for my buisness; I will be contacting "7 on your side " and getting the owner "eric nielson"involved. Look for it on tv soon.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Mrrad646 on 7/10/2017 at 2:19 AM. Helped by Robert Marmo and Justo Disla.

Robert "Bobby" Marmo and Justo Disla what a great team! Thank you for helping me with a great experience and a great vehicle. Love my new Dodge Ram 1500. Great group of people at Rt 15 Dodge in Wharto! Will defiantly recommend to all.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

best experience buying my first car

By nielsenv12 on 7/8/2017 at 3:26 PM.

I was not sure what to expect walking into this dealership because I have not had the best experience with other dealerships in the past. Upon arrival I was greeted by a friendly receptionist that directed me to Ramon Diaz. I had such a great experience buying a Jeep at Dover that anyone I know looking for a new vehicle will be recommended to go there! They go above and beyond from the minute you walk to minute you are driving your new car off the lot! The whole staff really knows how to make you feel like family!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Mopar!

By besemer888 on 6/30/2017 at 1:57 AM. Helped by Milton Rodriguez.

Milton Rodriguez was by far the most helpful, honest, least pressured salesman, and easy going guy I've ever worked with. It was a total pleasure to purchase my truck from him!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great car buying experience

By Chris67 on 6/26/2017 at 7:27 PM. Helped by Robert Pittenger.

Robert was a great salesperson and really enjoyed working with him on my new Jeep Grand Cherokee. Ray went above and beyond to close the deal. We were very pleased with the way we were treated at Dover Dodge. Would recommend them!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Trusting & Friendly

By Jeep2017 on 6/24/2017 at 10:13 PM.

I have been leasing Jeep's for awhile my husband purchased a used Jeep and both of my son's have bought used Ram trucks they love so far everything thing is great Larry and Kevin always go above and beyond if we have an issues I know that they will do what ever they can to find what we are looking for so we can get the best deal

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Quality of Work

The very best experienced ever!!!!!

By sailgirl on 6/23/2017 at 11:27 PM.

Thank you very much Robert Pittenger for helping me(last 6/16) getting my new car and you're so professional. I was amazed of you running back and forth just to be sure that I will get a good deal and I was. Good job and again thank you.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Turned in lease and started another.

By Dennis on 6/23/2017 at 2:38 PM.

Felt welcomed. Started with Dover Dodge back in the 90's. Still the same great service all around. We will be back again when we're ready for another car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fast & Awesomeness

By Ev59 on 6/21/2017 at 11:14 PM. Helped by Robert ( Bobby) Marmo.

No pressure but very helpful when it comes to your needs. Our salesperson Bobby was wonderful and returned all our calls and messages. True to their words. And will work with you. Awesomeness!!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great, Great Dealership, Great Sales People

By Justingr80 on 6/13/2017 at 7:14 PM.

Bought a dodge from Kevin at Dover Dodge 2 years ago, came back to buy a second dodge about a month ago, asked for Kevin by name because i knew he would make it happen. Walked out with the car i wanted at a good price and the wife and kid were happy too. I'll be back to get another one from Kevin in a couple years!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Milew77777777 on 6/13/2017 at 6:39 PM.

Kevin was great and very helpful. He was extremely professional, knowledgeable, friendly courteous and kind. I would definitely go see Kevin again when I purchase my next vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Solid Professionalism

By prademaker on 6/13/2017 at 5:39 PM.

I am not "that guy" who goes around writing reviews, good or bad about my experiences anywhere. However, my experience at Dover Dodge and in particular my salesman Kevin Zidlick, left me with no options other than to showcase Kevin's stellar professionalism. From the moment I hit the door, the dealership offered a warm and friendly atmosphere. From there my experience was heightened to even higher levels through the knowledge and charisma of Kevin. Kevin took all the pressure associated with buying a car away. He walked me through the process and made me feel as if I was family to him. I will certainly tell all my friends and associates that there is a dealership in Dover that makes car buying a fun and rewarding experience. Thanks Kevin, you have a new and loyal friend in me for life! Paul

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Kevin Zidlick

By Mjt2 on 6/13/2017 at 4:41 PM.

If you want quality customer service and total satisfaction Kevin Zidluck is the person you want to deal with at Dover Dodge. He puts himself in your place and takes it from there . He works for YOU. His patience , compassion , understanding, and true desire to service your needs is outstanding . His sales experience alone is remarkable and excellent . Satisfying your needs is his overall goal , and he does it with great exoertise

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

KEVIN Zidlick

By Grace Ann on 6/13/2017 at 3:56 PM.

KEVIN's professionalism and customer service is in a class of his own. It's not just about selling but more of making sure the customer gets what "they" want and can afford. As a salesperson he doesn't do all the talking - he actually listens to your wants and needs and does not push you into making any hasty decisions. He is polite, thorough, follows up for you and really important quality returns phone calls and also in a timely fashion sometimes when possible even if not working that day. I could go on but honestly it is KEVIN Zidlick and PETE MILEVSKI who keep me going back to the dealership. They are very trustworthy, patient and understanding. So much so we have no hesitation referring friends or family.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent experience

By Artcag on 5/27/2017 at 3:47 PM.

Contacted the dealer hoping they could help a lost cause like me and they pulled it off! Great deal great salesman and special thanks to Pete!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By jsyco524 on 5/9/2017 at 3:30 PM.

This is the second time I have purchased a Jeep from Kevin. The process was easy and he was adamant about me finding the right vehicle. I test drove a low mileage used Summit as well as two new ones. Kevin had all the vehicles ready and the experience was fast, easy and seamless. I also felt I got a good deal on the trade-in as well as overall price. I would highly recommend Kevin.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Three out of five Jeeps from Dover

By Ronald E Glogiewicz on 5/22/2017 at 2:12 PM.

Kevin Zidlick is great, knows more that I want than I do. I have never dealt with anybody at a dealership that was more accommodating than him. Takes the stress out of procuring transportation.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

4 jeep bought at Dover

By Nschill on 5/15/2017 at 3:53 PM.

I've bought 4 jeeps from dover dodge and Kevin Zudlick has gone above and beyond for me each and every time. I highly recommend Kevin and Dover Dodge.

I would recommend this dealer.